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Just got the email too...

Good news: Looks like something's moving along!

Bad news: Spanish is not something I took in school!

Anyone else having trouble changing their name information? They seem adamant that my name is Mr Drake Drake.


Automatically Appended Next Post:
On further inspection, I can seem to change or add any information at all :p

Yeah, I don't know what's going on. When I login with my e-mail address, it gives me some other garbage information. Trying to change anything just resets the values.

This Mr Drake Drake is sure going to be getting a lot of parcels, at this rate.


Automatically Appended Next Post:
Ah, no worries, it all saves updated info, now.

Hmm anyone know if we will get an english translation and how long we have to do the registration?

There is an English setting on the top right of the webpage - I just clicked on the third link on the email, which takes you to the registration page.

They responded to my support request pretty quickly and fixed the issue. All is well.

Ah cool, after initially panicking about the wall of foreign text and thinking if I had any Spanish-speaking friends, I noticed the 'view this email in your browser'. Wonders of modern internet browsers, I was then able to translate into English.

Managed to update my contact info and password, now a little bit more excited that things are gradually moving forward!

OK I am panicking, I have not received any emails from gamezone OR lonzanos since backing this. Do I need to register an account on their webstore? I figured they would have contacted me through my lonzanos account and email by now.

Any help would be greatly appreciated.

The email came from Mentor entitled "registro final heroquest 25th" mine ended up in my promotions folder but it might also end up in your spam folder.

 DaveC wrote:
The email came from Mentor entitled "registro final heroquest 25th" mine ended up in my promotions folder but it might also end up in your spam folder.

THANK YOU!

It was in my spam folder and I never would have looked for mentor anyway.... Why on earth would you title such and email mentor is beyond me.

 Chillreaper wrote:
There is an English setting on the top right of the webpage - I just clicked on the third link on the email, which takes you to the registration page.

Thanks, all done

Any further news on this one? I'm not sure where updates are appearing...

I have been checking my email, lonzanos and here for updates. So far I haven't heard anything new since march 21st.

Nope, and my charges never went through for the pledge... So my paypal and credit card never were charged... maybe it is a good thing?

I have tried contacting Gamezone and Lazanos, and neither have responded to multiple emails.

Maybe I should be glad the charges failed?

My charges did go through.

Hurrah? Maybe?

Well, i've backed this (262 euros) and so far haven't received any information at all.

I saw the "you've got mail" update, only I "haven't got any mail".

I've tried contacting them and just get automated replies saying they'll get in touch..... which they haven't bothered their lazy spanish arses to do.

So I kind of feel in limbo now! there aren't even any telephone numbers so I can call them and rant!

What should actually be happening here???

Can someone offer advice?

I assume you checked your spam folders etc. for the mail from "Mentor"?

Did you get any mails from Lanzanos to that e-mail account?

I will PM you the mail I was sent from "Mentor", you may find that your account is already active on their site?

Lets keep this channel open.

While I am now signed in with Gamezone it was a difficult procedure and I feel we can better network info here than through their website.

If the next topic on this thread is a necro, I will copy paste this post as a request to the mods to keep this thread open until at least the the end of the year, when delivery is expected.

No spam/junk emails from Mentor.

I have had emails from Lanzanos.

Thanks, any help would be appreciated.

They managed to take payment immediately on 7th Feb, and since then I've found their sporadic updates and poor customer service very disappointing!!!

There have been no new updates or posts on the HeroQuest classic site since March 21st.

The last update was to register your account and came form "Mentor" - I thnik this ended up in a lot of people's spam folder it might have been automatically deleted by now depending on your settings.

I got my account registered but they have yet to add the credit to them.

It's now past the point that Paypal will refund but I was willing to risk the €110 as I had it in my Paypal account at time. Not too worried (yet).

@Orlanth, there's no necro, and this thread certainly isn't in any danger of being locked... it will remain open just like all kickstarter threads do in their appropriate forums, for folks to communicate with one another during the long wait...

Best of luck on this one guys, it was a pretty significant risk but I do think they'll deliver in the end, just maybe no communicate very well during their process (as they didn't communicate well even while the campaign was running).

Thanks Slinky, I've now registered my address etc and signed in with gamezone. So far I am really not impressed with them.

75hastings69 wrote:
Thanks Slinky, I've now registered my address etc and signed in with gamezone. So far I am really not impressed with them.

Excellent news - now at least you are at the same stage of nervous waiting as the rest of us

Hastings, if you want to return the favor we'd love to see any whiff of a rumor from you over in the news & rumors section (No pressure, just figured it couldn't hurt to ask . Love your approach to rumors)

 RiTides wrote:
@Orlanth, there's no necro, and this thread certainly isn't in any danger of being locked... it will remain open just like all kickstarter threads do in their appropriate forums, for folks to communicate with one another during the long wait...

Best of luck on this one guys, it was a pretty significant risk but I do think they'll deliver in the end, just maybe no communicate very well during their process (as they didn't communicate well even while the campaign was running).

Not saying there is a necro now, but Dakka is unclear on its policies on these types of threads. And I wanted to make sure that if nothing happens between now and late this year so the thread will remain open for later comments.
IIRC the only thread type that has been greenlit as never expiring/necro are works in progress, because people stop and start them.

No problem, but it applies to Kickstarter threads, too- there is never one, to my knowledge, that has been locked while it's still fulfilling. I can see how that was unclear, which is why I addressed it

Just in case anyone hadn't seen this it affects US based customers - basically Gamezone applied for a US trademark and were refused on 13th of March on 2 grounds

1. Likely confusion with an existing product (Moon Designs - HeroQuest) using the same name -

Here, the applicant is providing “Equipment sold as a unit for playing board games” and the registrant is providing “Role playing game equipment in the nature of game book manuals.” The goods of both parties are related, as both parties are providing equipment used for playing games. The goods of both parties are likely to be marketed in the same manner and travel in the same channels of trade, which may lead consumers to believe that the goods emanate from a common source.

2. Specimen Refusal - basically no game existed at the time of submission only drawings so no trademark can issue as the goods don't physically exist yet.

http://tsdr.uspto.gov/documentviewer?caseId=sn86131779&docId=OOA20140313134142#docIndex=0&page=1

What does that mean? Gamezone can't use the name HeroQuest in the US as it stands and would have to rebrand there's a possibility of goods being seized on entry into the country if they keep the HeroQuest name without permission - if they ship individually to each backer not all will be caught but some might. GZ have 6 months to appeal and resubmit.

 DaveC wrote:

What does that mean? Gamezone can't use the name HeroQuest in the US as it stands and would have to rebrand there's a possibility of goods being seized on entry into the country if they keep the HeroQuest name without permission - if they ship individually to each backer not all will be caught but some might. GZ have 6 months to appeal and resubmit.

Heh. That's somehow rather not surprising at this stage. All rights to make and market the game, indeed...

GameZone were refused a trademark but that doesn't necessarily endorse Moon Designs claims of infringement of IP. It would have ended them had the trademark been granted.

Frankly I don't think Moon Designs will be able to order HeroQuest materials seized, they were not sold in the US, they were sold in Europe, quite legally it appears, and imported post sale. Your box of HeroQuest belong to you as soon as its allocated to you from the factory in Spain.

Thus there is hope for the point of sale to be formalised as Spain with a separate shipping arrangement.
This is possible if the item is passed to a third party shipping provider on the purchasers behalf as theri property.

So:

1. Gamezone makes a copy of HeroQuest.
2. Gamezone "ships it" to a shipping company in Spain operating on your behalf.
3. Customer from US arranges to have their personal belongings shipped from the shipping companies address to the US.

Its a loophole and wont stop customs charges but could enshrine the idea that the goods were purchased in Spain, therefore so long as they are not contraband materials it doesn't matter if the product is considered infringing in the US. The sale is legal the product is not contraband, therefore it is not seizable for any other reason beyond customs charges.

Anyway, thats how I see it. We have until December for Gamezone to find lawyers that can ascertain if the above would work in practice.