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It is just an overreaction. They set the expectation up front for 2-3 weeks. You should have canceled the order to get some foam sooner from somewhere else or kick back and relax.

I haven't spewed any hate, I've simply stated my experience, what I plan to do in the future and a warning to others who may be considering a BF purchase in the near future. If I hadn't taken the time to call and make sure that BF had gotten my product on its way, it would most likely still be sitting somewhere waiting. I don't think I or anyone else should have to do this, I've never had to do it with any other item I've ever ordered. With most products, 1 week is sufficient for shipping to occur, I patiently waited until the 3 week period expired and then I took action. The fact that BF has shown a history of needing their consumers to babysit them is poor business and when they receive bad reviews from customers, their bad business shouldn't be held up as okay from by others.

In my experience they didn't require babysitting. I placed a Black Friday order (case with custom foam loadout), got an e-mail from them regarding one of my trays, responded to them, waited a while (maybe 2 months?) and my case arrived exactly as requested. I expected a long wait going in, so I wasn't shocked by it. And I was happy that they contacted me with their question to make sure that they were filling the order correctly. Other, smaller orders for trays, etc. have arrived much more quickly.

I dunno..others may have issues with BF. I don't. *shrug*

I guess one could say that Battlefoam is swimming upstream somewhat in an Amazon-created climate in which ordered items arrive stupidly quickly. I mean, I've had Amazon items ordered in the afternoon with standard shipping arrive *the next day*. Which is a completely unnecessary level of speed. Maybe because I'm older and remember the days of "allow 4-6 weeks for delivery," it makes me more patient about waiting for what I perceive to be quality merchandise from BF or anyone else.

 spyderwyr wrote:
If I hadn't taken the time to call and make sure that BF had gotten my product on its way, it would most likely still be sitting somewhere waiting....

See, maybe this is why you're coming across a little, erm, excitable? It was two days past three weeks. Not exactly hugely outside the scope of the stated fulfillment time. You called them five times and sent two private messages. Is it possible that you could've done NOTHING and still received your package in the same amount of time? Just as possible that you calling and messaging them expedited your order.

You keep saying you're babysitting, but it just comes across as helicopter parenting, if anything (to continue the analogy).

 spyderwyr wrote:
I patiently waited until the 3 week period expired and then I took action.

No offense dude but, seems to me that judging by your initial post you were the opposite of patient. They stated upfront that 2 weeks was the minimum and you started "getting anxious" at 2 weeks and looking for horror stories on the internet to get worked up over…

These offshoot wargaming companies are niche operations without massive warehouses and huge shipping departments. Look at armorcast for example. My last order from them was a month before it even shipped. They don't even cast the stuff until they get the order. 2 to 3 weeks is quite reasonable for a bag. I mean, what are you warning people about? That that it can take 3-weeks when that's exactly what battle foam said it could?
This isn't ment to sound hostile. I just think you need to relax a bit

 gorgon wrote:


Battlefoam is swimming upstream somewhat in an Amazon-created climate in which ordered Maybe because I'm older and remember the days of "allow 4-6 weeks for delivery," it makes me more patient about waiting for what I perceive to be quality merchandise from BF or anyone else.

So true, I remember the days of 'please allow 4-6 weeks for delivery' I still do when I'm ordering from Canada since you never know if customs will want to take a look at those foams.

Regarding OP's frustration about slow processing time, its about getting a tradeoff between costs and service. Battlefoam website is great for bi annual discounts and custom foam for your army, but it does take awhile for them to process it. They even mentioned on their website it takes around a few weeks for dispatching, plus another few weeks for custom foam.

I guess the take home opinion is always look before you buy. Don't just assume standard practices and look at the fine print the company is providing you.

I do wish OP would update on this decision again when the bags arrived. would like to know if quality of produce can overcome long wait times.

I have tried foams from GW, outrider hobbies and BF. I can do see a difference in foam quality, BF is used to its full potential if you have heavy models and want to consolidate irregular shaped models to as small profile as possible for transport.

My wife ordered some battlefoam for me to go in my new case my brother bought me. They did some collaborating so it would all arrive on the same day and it would all work out.
2 days before my birthday I get a nce awesome new military grade gun case for my 40k stuff. The thing is a giant and I love it! 3 weeks later, for a total of 5 weeks the battle foam arrives. The quality is great, but I have had better customer service ordering bootleg bits from china.

I will probably pick up some basic pick and pull foam for my next bunch and make some custom shapes with it. Plague drones are a bit of a pain to transport.

wufai wrote:
They even mentioned on their website it takes around a few weeks for dispatching, plus another few weeks for custom foam.

I shop at one of the "other" guys for my foam but decided to check out the Battle Foam website. Found right in their FAQ:

Q: How long does it take to make the foam trays?

A: All orders are different in nature and are made once ordered. Because of this, delivery times will vary. We strive to produce the foam as quickly as possible and ship the same day production is completed. Currently, production for most orders takes about 2-3 weeks. Please allow 3-4 weeks for all custom orders.

Yeah, there's nothing unusual about how long your order took. 3 weeks is about right for them to ship something out and I've ordered from them multiple times. I could understand the angst were it not for the fact that your wait time was in the ballpark they gave you.

Maybe they should say 3 - 4 weeks for most orders. If a website tells me 2 - 3 weeks then I would expect dispatch by ,or an update at, the 3 week mark.

I'm fairly relaxed so as long as I'm in the loop on progress I wouldn't get that excited over additional waiting time.

That patience would diminish if I had to chase updates or felt like I was being fobbed off.

Yeah, I like the Battlefoam products, but the shipping time and prices have also driven me to seek alternatives. If it were more reasonably priced or actually came in an acceptable timeframe, I would probably stick with them.

If you can, next time order through a local gaming store. You support the store, you dont have to pay until it shows up, and they have to do the leg work ordering and dealing with Battlefoam.

 spyderwyr wrote:
I got an shipping confirmation last night at 7:40 pm that my purchase had been shipped. All in all it took 3 weeks, 2 days

Which is right within their SLA that you quoted in your first post.

I WILL NEVER BUY FROM BATTLEFOAM DIRECTLY AGAIN. PERIOD. I hope other buyers who read this will beware this company and take precautions as needed.

Cool story, but they won't. The product is the best on the market. It's the most customizable, and will only be even more so with the Molle system. You're complaining about a problem that only became a problem because you made it one. Honestly, I think you need to get over yourself.

 Gorlack wrote:
Just wanted to add another story to the thread.

Ordered some foam on Black Friday, it just arrived yesterday

That's kind of insane.

 Ouze wrote:

 Gorlack wrote:
Just wanted to add another story to the thread.

Ordered some foam on Black Friday, it just arrived yesterday

That's kind of insane.

Discount orders never get to the head of the line; doubly so if there's any custom foam in the order. Also, I suggest people never ever take any of their pre-order offers. Those wind up being as grossly late as Gorlack's Black Friday buy. I know this from experience.

Fastest time: Stock bags and stock foam.
Longer time: Custom foam.
Even longer time: Ordered during a convention.
Longest time: Discount or pre-order.

All the above appear to be cumulative. Your best bet would be to see if a local hobby store is a reseller for them.

I'd have no problem with such a timeframe if it was properly disclosed before money changed hands.

For a standard case, and not custom, it does seem a long time and I do tend to agree with OP that without a call he might still be waiting ... There are BF fanboys though who will hear no wrong I'm afraid.

Fortunately I'm in the UK and so have KR multicase on my doorstop. I made an order in December for exactly the trays I wanted and got my order in under 2 weeks and about half the price of BF. Sorted.

Panic wrote:yeah,
It says 2-3 weeks to dispatch.
And you've had to wait 3 weeks 2 days...
Really 2 days extra and the amount of hate you're spewing.

I regret taking my time posting in this thread.

Panic...

cincydooley wrote:

You're complaining about a problem that only became a problem because you made it one. Honestly, I think you need to get over yourself.

What a supportive community Dakka is... The OP also included unreturned calls and broken promises, not just the amount of time it has taken. If all you can add to the discussion is trying to make the OP feel bad, why post?

yeah,
I dunno? Did you come here to tell all the mean dakkanauts that they're behaving naughty?

fact is he's ordered BatteFoam and he will have to wait.
I took a lot of time to make a post to try and reassure the OP that the purchase is sound and will come.
That seemed to go unnoticed, just cry cry cry 2 days late! boo fething hoo.

It would seem all he wanted was shoulder to cry on?
Thats Not dakka!
I know this, You know this.
And Now he knows this.

Panic...

 Panic wrote:
yeah,
I dunno? Did you come here to tell all the mean dakkanauts that they're behaving naughty?

fact is he's ordered BatteFoam and he will have to wait.
I took a lot of time to make a post to try and reassure the OP that the purchase is sound and will come.
That seemed to go unnoticed, just cry cry cry 2 days late! boo fething hoo.

It would seem all he wanted was shoulder to cry on?
Thats Not me!
I know this

Panic...

Fixed it for you. I don't lose the ability to empathise with other people's problems when I log on. Again, you seem to have missed the other issues the OP faced. Anyway, bored of arguing with BF fanboys now, objectivity is also something that the internet isn't known for.

2 words .... Fan and Boy.

 tyrannosaurus wrote:

 Panic wrote:
yeah,
I dunno? Did you come here to tell all the mean dakkanauts that they're behaving naughty?

fact is he's ordered BatteFoam and he will have to wait.
I took a lot of time to make a post to try and reassure the OP that the purchase is sound and will come.
That seemed to go unnoticed, just cry cry cry 2 days late! boo fething hoo.

It would seem all he wanted was shoulder to cry on?
Thats Not me!
I know this

Panic...

Fixed it for you. I don't lose the ability to empathise with other people's problems when I log on. Again, you seem to have missed the other issues the OP faced. Anyway, bored of arguing with BF fanboys now, objectivity is also something that the internet isn't known for.

Well, sure, Panic could have been a little more diplomatic in how he delivered his point but, bluntness aside, I don't think that translates in an inability to empathize with people problems. I think, as many people have already pointed out, there's no real problem to empathize with. Battlefoam shipped the product within the timeframe clearly stated on it's website. If the OP has a problem to empathize with it's that he ignored the information he was given and still clicked the submit button on his order then created new expectations to replace the ones he ignored. I can empathize with making an uninformed decision and not doing my due diligence, I can also empathize with being unrealistically impatient. His behaviour may be a product of youth. I don't know how old he is but my money is that he's on the younger side. I can empathize with that too. But their no evidence that there's a problem with battle foam to empathize with. All the "other issues" are likely flavoured by emotion at this point and we've only got one side of the argument.

I also don't think it's fair to dismiss Panic as a "battle foam fan boy" any more than it would be to dismiss you as a "battle foam hater". Their both pretty baseless accusations, no?

 Boss Trav-Trav wrote:


Well, sure, Panic could have been a little more diplomatic in how he delivered his point but, bluntness aside, I don't think that translates in an inability to empathize with people problems. I think, as many people have already pointed out, there's no real problem to empathize with. Battlefoam shipped the product within the timeframe clearly stated on it's website. If the OP has a problem to empathize with it's that he ignored the information he was given and still clicked the submit button on his order then created new expectations to replace the ones he ignored. I can empathize with making an uninformed decision and not doing my due diligence, I can also empathize with being unrealistically impatient. His behaviour may be a product of youth. I don't know how old he is but my money is that he's on the younger side. I can empathize with that too. But their no evidence that there's a problem with battle foam to empathize with. All the "other issues" are likely flavoured by emotion at this point and we've only got one side of the argument.

I also don't think it's fair to dismiss Panic as a "battle foam fan boy" any more than it would be to dismiss you as a "battle foam hater". Their both pretty baseless accusations, no?

Just FYI, I'm usually a big Panic fan, his batreps [alongside Arbitorian] are by far the best content on here. I just find it a shame that when someone posts on a site when they are clearly feeling a little frustrated and upset, others see it as an opportunity to make them feel any worse. Hiding behind 'it's the internet which is a gakky place' doesn't make your negative post any less gakky.

Not being able to get through to customer service on the phone, and not receiving callbacks despite being promised, has nothing to do with impatience. Employees don't have the right to decide not to call a customer back if they feel the customer is being impatient. If a company promises a callback within a certain time frame and don;t do it, then they are open to criticism.

Also, what's wrong with checking on his order? He's just dropped a lot of money on some foam and, just like most, is exited about getting his new toy ASAP [I certainly was when I ordered my KR foam - I sent them an email just after I ordered it to check if they could get it to me for the weekend].

I've looked twice now and I can't find anything about their shipping times - either I'm blind, or they're not as clearly indicated as people like to think.

Yeah, it's expensive and it takes a while to get there.

Honestly, it's well worth. Batlefoam is the best on the market, period.

Eh, I reserve empathy for people that are upset, or got screwed. The OP was angry, which while understandable, is not something I really relate to.

I mean, I guess, we should all post "that sucks bro."

We feel your pain. It sucks. But it's more or less the SOP with battlefoam.

 tyrannosaurus wrote:


What a supportive community Dakka is... The OP also included unreturned calls and broken promises, not just the amount of time it has taken. If all you can add to the discussion is trying to make the OP feel bad, why post?

"Unreturned calls and broken promises." You sure you don't work for MSNBC with hyperboized sensationalism like that? The order was within their quoted delivery window. He tried to call them while most of the company was at a major convention (and one was with his wife as he gave birth to their first child). His lack of patience and rationality is the only "problem" here.

It's not like this thing was a month late. It's not like it's from an untested retailer.

But were supposed to empathize with his petty impatience over a small order? Come on.

 tyrannosaurus wrote:

Just FYI, I'm usually a big Panic fan, his batreps [alongside Arbitorian] are by far the best content on here. I just find it a shame that when someone posts on a site when they are clearly feeling a little frustrated and upset, others see it as an opportunity to make them feel any worse. Hiding behind 'it's the internet which is a gakky place' doesn't make your negative post any less gakky.

Not being able to get through to customer service on the phone, and not receiving callbacks despite being promised, has nothing to do with impatience. Employees don't have the right to decide not to call a customer back if they feel the customer is being impatient. If a company promises a callback within a certain time frame and don;t do it, then they are open to criticism.

Also, what's wrong with checking on his order? He's just dropped a lot of money on some foam and, just like most, is exited about getting his new toy ASAP [I certainly was when I ordered my KR foam - I sent them an email just after I ordered it to check if they could get it to me for the weekend].

I've looked twice now and I can't find anything about their shipping times - either I'm blind, or they're not as clearly indicated as people like to think.

Yeah, we're in agreement in terms of how people should be treated. I just cannot see where battle foam is at fault. The phone call issues happened around the 3 week mark and only spanned a single day. By his own description the OP was working himself into a tizzy on at the start of week 2. I also don't see in his initial post where he was promised a call back that was ignored. Maybe that fact appeared in one of his later posts? Then he's dropping terms like "nightmare" and "baby setting". Again, it's not my intent to be harsh but the behaviour seems like borderline petulance. Again, I agree fully with being kind and diplomatic but I think a line could be crossed from being empathetic to just enabling irrational behaviour.

I think it's also worth pointing out that that this poster appears to have only created an account here to try to stir up some sort of outcry against battle foam and publicly call out Romeo. I think that suggests something about the personality we're dealing with. This sort of behaviour at the 3-week mark just doesn't line up with being a rationally thinking adult. He hasn't given any updates since he's gotten what he wants. So, look, I don't know what kind of guy he is. I don't know him. But the phenotype I'm seeing suggests a trend of self-centredness which would certainly flavour the info we're getting.
But, maybe we'll just have to disagree

Also, according to the OP description, the quote for shipping time came up while placing the order so you'd likely have to go through the process to see it. I've never ordered battle foam so I cannot say. So, as he described, he had the option to not complete the order when he saw that. He chose to proceed with the order...

 tyrannosaurus wrote:
I've looked twice now and I can't find anything about their shipping times - either I'm blind, or they're not as clearly indicated as people like to think.

A quick tip to find shipping info at any web store is to google the store name + "shipping"...so "battle foam shipping". Lots of smaller stores seem to tuck away FAQ and other info in odd places of their website.

 ruminator wrote:


Fortunately I'm in the UK and so have KR multicase on my doorstop. I made an order in December for exactly the trays I wanted and got my order in under 2 weeks and about half the price of BF. Sorted.

KR has a North American manufacturer now, and I have to say they are AWESOME. Had a snafu when I ordered during their Black Friday sale last year and it was easily and quickly handled. Had my bag within 2 weeks too.

yeah,
I've never tried phoning BF due to the transatlantic call cost, but every email i've ever sent them has been answered.

I am a fan of BFs product and male.. and patient.
I thus have no major issues with the company.

Panic...