Wayland Games

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**carlos13th**

I just ordered a punch of coat de arms paints from them 1.20 a paint is a bargain. Will let everyone know how it goes. I don't mind waiting for an order as long as I am informed.

**doc1234**

Can anyone say they were honestly surprised with that delay? Wayland have problem getting small things to people reliably, let alone a big project like that.

**Siygess**

granander wrote:
I still occasionally order from WG but there are two points that bother me with their business model...

1. If you have a complex order with a lot of different "available" they do not reserve the items that they have "in stock" at the time of placing the order. This can, if you are unlucky, make you wait over and over again for different products to come into stock. The practice was confirmed when I contacted them and I understand that it would be a huuuge amount of stock just waiting on other items. They where honest about this and I respect that, I do not agree that it's a good way to go about it but we can agree to disagree. So, when I order things nowadays I stick to smaller orders.

Yeah this point can be a bit annoying. Since they don't appear to allocate stock at the time an order is placed I currently find myself in exactly this situation with several of my orders.. where I'm waiting on one or two "Available" items in each order, but the stock levels for the other items are low and could well run out by the time the 'missing' items finally show up. Waiting for all the stock to be in the warehouse at the same time is like like waiting for the stars to be in perfect alignment and it can be a little frustrating

**doc1234**

Do wayland ever clear the webstore up? Theres a ton of stuff with no products listed under them.

Automatically Appended Next Post:
Also when did they stop offering delivery via royal mail? Only delivery options are Courier now...

**Riquende**

doc1234 wrote:
Do wayland ever clear the webstore up? Theres a ton of stuff with no products listed under them.

Automatically Appended Next Post:
Also when did they stop offering delivery via royal mail? Only delivery options are Courier now...

There was something sent out a while ago about Wayland looking into alternative options to RM due to RM destroying whole packages if they detect paint (or maybe leaks). Last time I ordered from Wayland it was a bulky item, and the time before that it included spraypaint, so I've had to use courier shipping anyway, not noticed any lack of options.

**MaxT**

From a customer services perspective Element games are pissing all over Wayland. I know which one gets my dosh nowadays.

**sockwithaticket**

I basically only get paints and painting extras (varnish, mediums etc), from Wayland these days as they're the only things they ever actually have in stock.

Not a fan of effectively asking someone else to order things I want from several different companies for the privilege of them putting it all in the same box 2 months down the line.

**SavageRobby**

doc1234 wrote:
Can anyone say they were honestly surprised with that delay? Wayland have problem getting small things to people reliably, let alone a big project like that.

... and still waiting.

**Jake-Wayland**

SavageRobby wrote:
doc1234 wrote:
Can anyone say they were honestly surprised with that delay? Wayland have problem getting small things to people reliably, let alone a big project like that.

... and still waiting.

Hi Savage Robby,

The packages are all with our US shipping partner as of Friday and they began processing yesterday. We are in constant contact to ensure that the sets get shipped as soon as they can

Regards
Jake @ Wayland

**SavageRobby**

Jake-Wayland wrote:
SavageRobby wrote:
doc1234 wrote:
Can anyone say they were honestly surprised with that delay? Wayland have problem getting small things to people reliably, let alone a big project like that.

... and still waiting.

Hi Savage Robby,

The packages are all with our US shipping partner as of Friday and they began processing yesterday. We are in constant contact to ensure that the sets get shipped as soon as they can

Regards
Jake @ Wayland

Which says just about nothing new. How about something substantive instead of a weak attempt at deflection. What does "processing" mean? Does it mean another paperwork SNAFU? Does it mean moving from one pallet to another? Or does it mean they're actually shipping them? How are they being shipping and through whom? How many are they going to ship a day?

**Stuart-Wayland**

Processing means that your reward is in the US and is being broken down from the large pallets it crossed the ocean on into smaller groups to then be sent throughout North America. Our latest information is that North American backers should receive a weighty boxes of goodies from the start of next week.

**carlos13th**

Hey stuart. Do you know roughly how long it takes you guys to get stock in from Corvus Belle? Been waiting on an order of paints for nearly two weeks now and it seems the single infinity model in the order is delaying the whole thing.

Thanks

Carl

**Jake-Wayland**

carlos13th wrote:
Hey stuart. Do you know roughly how long it takes you guys to get stock in from Corvus Belle? Been waiting on an order of paints for nearly two weeks now and it seems the single infinity model in the order is delaying the whole thing.

Thanks

Carl

Hi Carl,

Please contact our helpdesk and we will be able to discuss your order in detail. http://waylandgames.freshdesk.com/support/home.

Regards
Jake

**carlos13th**

Thanks mate

**Overread**

Wayland is tormenting me now.

I've not bought stuff in a while so they sent me two "10% further off" deals in the emails (once at the start and once at the end of November). Sadly both were 48 hour only codes and I wasn't in a position to use either (I'm assuming, of course, that use of the first would have meant the second never came either).

So now I'm sitting here twiddling my thumbs wondering if they'll keep sending them and if so, when - because if they put an offer on the table once chances are they might again and I'd rather like another 10% off if they are handing it out.

**Davylove21**

I've hated them for years, try Dark Sphere or Element Games. Dark Sphere have never been less than perfect in my experience

**Riquende**

Overread wrote:
Wayland is tormenting me now.

I've not bought stuff in a while so they sent me two "10% further off" deals in the emails (once at the start and once at the end of November). Sadly both were 48 hour only codes and I wasn't in a position to use either (I'm assuming, of course, that use of the first would have meant the second never came either).

So now I'm sitting here twiddling my thumbs wondering if they'll keep sending them and if so, when - because if they put an offer on the table once chances are they might again and I'd rather like another 10% off if they are handing it out.

I got one of those and went to pickup some stuff but one item was listed as unavailable. At this point, I'd convinced myself I really wanted one of the items on the order. So, thanks to Wayland's helpful prompting, Troll Trader got some extra business that day!

**lord_blackfang**

I admit the extra 10% roped me in again and I made an order.

It's already almost time for them to send the first excuse email.

EDIT: Day 18, second excuse email received.