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Made in us
Foul Dwimmerlaik






Minneapolis, MN

Wow. I just got majorly snuffed by battle wagon bits.

It seems that I made an order for almost $300 in bits and made the order to be paid by money order. Before thw two week period was up, in order to make this faster for them I asked if I could pay by credit card and was told to reorder.

The guy just said to reorder the whole thing.

The thing is, that alot of those items went astronomically up in price (directly after I ordered those very bits) if I were to reorder. So basically, if i want what i ordered, I am going to have to pay more money just so he can get his money faster. So I sent them the money order as originally arranged..

So I get an email this morning, informing me my order has been cancelled even though the money order has been sent.

I talked to Robert via his chat machine in his site, and tried to explain the situation. Before I could explain anything further after being told I am getting mad at them, he just logs out with a "Thanks for contacting us, please be sure to contact us again if you have any questions".

Fine customer service indeed.

The reason I am posting this here is because Battlewagon bits is a sponsor of this site, and if I get this type of service, others may expect it to. I know you can refuse service to anyone for whatever reason you may well fancy, but this is rather unlike them.
I have used them in the past and while it may have taken awhile to get the bits (he does have to crack open alot of boxes to give you want you want, afterall) I have not experienced this problem with them until now

Just a warning to the people that are forced to read their advertisements here.

Word of mouth does have an affect...
 I may just post this across the board with other sites as well.

Battlewagon bits, please feel free to comment here.

   
Made in us
Furious Raptor





RVA

Sorry for the rudeness factor, when the program crashes or computer hibernates it puts up that defualt message if there was a chat open, and my laptop went into hibernate.

As far as your orders yes, they were canceled. There were a total of 4 orders made over a two week peroid all high dollar, and set to payment money order. On Nov. 20 I canceled some of them because it had been about a month and no money order. I then canceled the rest today, when no money orders were received over the weekend.

When you checkout it makes an order. If you say you're going to pay with a money order, please send it in a reasonable amount of time.

If you want to change it, and pay with a credit card, then there is no way for me to get that info securely, so you would have to make a new order. But if you wait 3 weeks then contact us about it , only when the order is canceled because of no payment made, then yes you will defienetly have to make a new order.

We are some of the easiest guys to get along with, I am sorry we have having issues hellfury.

Check out my conversion blog-



"Iron Warriors turn: he shoots my falcon with his lascannon, and destroys it" -Blackmoor
 
   
Made in us
Foul Dwimmerlaik






Minneapolis, MN

Sorry for the rudeness factor, when the program crashes or computer hibernates it puts up that defualt message if there was a chat open, and my laptop went into hibernate.

Thats convenient.

If you want to change it, and pay with a credit card, then there is no way for me to get that info securely, so you would have to make a new order. But if you wait 3 weeks then contact us about it , only when the order is canceled because of no payment made, then yes you will defienetly have to make a new order.

I can almost understand that, except how is it going out of your way to call me, or allow me to call you to give you a creditcard number?

Youre very much mistaken. I contacted you prior to the two week period. As noted in our email correspondance.

To reorder at higher prices is a change to the original agreement.

We are some of the easiest guys to get along with, I am sorry we have having issues hellfury.

If that is true, then why is it so difficult to take a credit card number?

   
Made in us
Longtime Dakkanaut





Orlando, Florida

I myself had a recent bad experience with BattleWaon Bitz, a situation that ended with me cancelling my order. However, many people in my gaming group have had nothing but good experiences, any company that gives you a price break to properly equip a Terminator Squad deserves praise.

I can see this situation from both sides respectfully, as somebody who is on the customer end of a business and frequently a customer.

You have to realize that to you as the customer, you are the only person that is dealing with them. The problem comes to when a business has several people believing the same thing and all expecting results, evendually somethings got to give.

Now it is good customer support to keep current customers informed, but it is not garunteed. Battlewagon Bitz has an ...odd pricing system that never seems to be consistant, but understanding the nature of what they do is understandable.

However, if you are placing a high dollar order for a certain price, it is bad form to cancel the order without informing you. Then to expect you to reorder at a higher price is just bad business. Battlewagon bits should want to keep you as a customer and honor the original pricing.

Current Armies: Blood Angels, Imperial Guard (40k), Skorne, Retribution (Warmachine), Vampire Counts (Fantasy)

 
   
Made in ca
Dakka Veteran




Pirate Ship Revenge

That's inconvenient... I hope it works out for you. Especialy since you already mailed the money order...
I say man up BW bits, give the man what he wants or avoid rooftops for the rest of your days.

I have nothing useful to add.
http://otzone.proboards34.com/index.cgi>the OT
Welp, that link ain't no good nomore. 
   
Made in us
[MOD]
Madrak Ironhide







Zubbie: Exalt!

DR:70+S+G-MB-I+Pwmhd05#+D++A+++/aWD100R++T(S)DM+++
Get your own Dakka Code!

"...he could never understand the sense of a contest in which the two adversaries agreed upon the rules." Gabriel Garcia Marquez, One Hundred Years of Solitude 
   
Made in us
Ancient Chaos Terminator




South Pasadena

This might seem like a silly question, but why would you send them a money order when you can use Paypal or a credit card and get the transaction done safely and immediately?

BTW, I have placed 6 orders with BW and have had a perfect experience each time.

Darrian

 
   
Made in us
Longtime Dakkanaut






Getting my broom incase there is shenanigans.

Is this where we go with our bad Battle Wagon bits stories?

I bought some items from him off of e-bay before he set up his own site. I did about 5 orders from him, and I never recieved the items for one of my purchases (IIRC it was for about $10). I e-mailed him about the problem and he e-mailed me back that he didn't ship the order, and didn't know what happened to it. He was nice and offered to re-ship it, or give me store credit.

Well, my computer crashed, and then it took me a couple months to buy a new one, and by that time he has his site up and running. I e-mailed him back his e-mail where he said that I can have store credit twice, and I never heard back from him.

It was only a small loss, so not that big of a deal, so I let it pass.

I have since ordered from him some large orders, and have never had any other problems.


 
   
Made in us
[MOD]
Madrak Ironhide







Posted By Darrian13 on 11/27/2006 10:58 AM
This might seem like a silly question, but why would you send them a money order when you can use Paypal or a credit card and get the transaction done safely and immediately?

BTW, I have placed 6 orders with BW and have had a perfect experience each time.

Darrian

Hellfury is a luddite. The last time someone tried to put a roof over his head Hellfury
put the man in the hospital.

"That's the last time you'll oppress me with your house shingling technologies, mister!"

Hellfury also does not actually post on the message board. He hand delivers letters
from the mountain to the city where he pays a webmonkey to post his messages in
his name for the price of home grown human hair. Every shaving yields him about
200 posts.

DR:70+S+G-MB-I+Pwmhd05#+D++A+++/aWD100R++T(S)DM+++
Get your own Dakka Code!

"...he could never understand the sense of a contest in which the two adversaries agreed upon the rules." Gabriel Garcia Marquez, One Hundred Years of Solitude 
   
Made in us
Longtime Dakkanaut




Los Angeles

Another name I barely recognize because of my DCM status.

But a third party that presumably does bitz orders? Hmm. Now that my curiosity is piqued, I think I'll check out the site. Yes, I am wallowing in the irony, Hellfury.

"The last known instance of common sense happened at a GT. A player tried to use the 'common sense' argument vs. Mauleed to justify his turbo-boosted bikes getting a saving throw vs. Psycannons. The player's resulting psychic death scream erased common sense from the minds of 40k players everywhere. " - Ozymandias 
   
Made in us
Dangerous Skeleton Captain




Honolulu, HI

Gotta say Im at the extreme opposite of the Hellfury bwbits happiness spectrum.

BWbits is OK by me. I've been buying everything there now for a while, incliding the new Eldar before they were released...though those quantities are gone now.

Ft Shafter
 
   
Made in us
Jinking Ravenwing Land Speeder Pilot




In your house, rummaging through your underwear drawer

Posted By malfred on 11/27/2006 1:42 PM
Posted By Darrian13 on 11/27/2006 10:58 AM
This might seem like a silly question, but why would you send them a money order when you can use Paypal or a credit card and get the transaction done safely and immediately?

BTW, I have placed 6 orders with BW and have had a perfect experience each time.

Darrian

Hellfury is a luddite. The last time someone tried to put a roof over his head Hellfury
put the man in the hospital.

"That's the last time you'll oppress me with your house shingling technologies, mister!"

Hellfury also does not actually post on the message board. He hand delivers letters
from the mountain to the city where he pays a webmonkey to post his messages in
his name for the price of home grown human hair. Every shaving yields him about
200 posts.
He also passes bad checks at Safeway, and has an easy chair made of thousands of weasel teeth.  He goes to work "sky clad", often with his were-falcon named Katie.


"Seriousness is the only refuge of the shallow"~Oscar Wilde 
   
Made in us
Dakka Veteran





Salt Lake City, Utah

I guess the moral of the story is don't make a big order before you have the money to pay for it.

 

As for me, I have nothing but good to say about Battlewagon Bitz.  Always been flawless transactions.


Man, that's the joy of Anime! To revel in the complete and utter wastefullness of making an unstoppable nuclear-powered combat andriod in the shape of a cute little girl, who has the ability to fall in love and wears an enormous bow in her hair.  
   
Made in us
Foul Dwimmerlaik






Minneapolis, MN

Well thats a pretty flawed moral, as I offered to pay for it with a credit card (debit to be exact, so the money is definatly there.)

The moral should be more like: "Dont make a big order and not expect to tell the company how to take your money".

Seriously. I have ordered from some very small time people before, and taking credit information down has NEVER been a hassle to do, becuase they want your money.

I think the crux of the matter lies in this.

I ordered:
18 sets of wraithlord back spines @ $3.49 a pair $62.82
32 shuriken pistols from dire avangers @ $.50 each $16
20 banshees power swords @ $.99 each 19.80
$98.62

along with alot of other stuff that was fairly cheap.

Know how much that same stuff was going for the next day?
$5.99 for the wraithlord spires $108
$1.99 for the banshee blades 39.80
$1.49 for each shuirken pistol 47 68
$195.48


So, for those bits alone, I have to pay another $100 because they cant take a credit card number. Yeah, my ass thats the reason. They make more money off of me and others simply by saying...'Oops, sorry we sold that too cheaply, go ahead and reorder because thats more convenient for us.'

I am not buying the simple excuse of "we cant do that". Bollocks.

   
Made in us
Longtime Dakkanaut




Los Angeles

Hellfury, what are you going to do with 18 sets of Wraithlord back spines?

"The last known instance of common sense happened at a GT. A player tried to use the 'common sense' argument vs. Mauleed to justify his turbo-boosted bikes getting a saving throw vs. Psycannons. The player's resulting psychic death scream erased common sense from the minds of 40k players everywhere. " - Ozymandias 
   
Made in us
Foul Dwimmerlaik






Minneapolis, MN

You would have found out if the order went through...

[edit] besides, by me saying what I would have done with them, its just going to help them sell more. No thanks. Not playing that game.

   
Made in us
Jinking Ravenwing Land Speeder Pilot




In your house, rummaging through your underwear drawer

Two words. Wraith Snake.

"Seriousness is the only refuge of the shallow"~Oscar Wilde 
   
Made in us
Plastictrees



Amongst the Stars, In the Night

But didn't their secure online shopping cart already accept visa/master card? I only purchase stuff online if I'm able to use my credit card (debit card actually, but effectively the same thing), including the two bitz orders I've placed through BWbits.

Why not allow HF to purchase a "special item" or something via the online webstore that equals the total of his original order instead of the new, inflated priced one? That does seem a bit fishy...

OT Zone: A More Wretched Hive of Scum and Villany
The Loyal Slave learns to Love the Lash! 
   
Made in us
Thunderhawk Pilot Dropping From Orbit





The wilds of Pennsyltucky

I am glad that I heard this. I was all ready to buy some stuff from them. If they are gonna start getting all dodgy I will have to rethink my purchases.

Thanks for bringing this to our attention. Word of mouth is big in the online 40k community. It was everyone saying what a great experience they had with the warstore that made Neal as successful as he is.

BWB should be a man. Say sorry. Accept his money and give him his order at the original price. He BWB doesn't than you know he was being dodgy.

Jester: You're my hero

ender502


"Burning the aquila into the retinas of heretics is the new black." - Savnock

"The ignore button is for pansees who can't deal with their own problems. " - H.B.M.C. 
   
Made in us
[MOD]
Madrak Ironhide







I wish Hellfury were a man, too.

Loving her makes me feel all hetero.

DR:70+S+G-MB-I+Pwmhd05#+D++A+++/aWD100R++T(S)DM+++
Get your own Dakka Code!

"...he could never understand the sense of a contest in which the two adversaries agreed upon the rules." Gabriel Garcia Marquez, One Hundred Years of Solitude 
   
Made in us
Foul Dwimmerlaik






Minneapolis, MN

Posted By nyarlathotep667 on 11/27/2006 6:03 PM
But didn't their secure online shopping cart already accept visa/master card? I only purchase stuff online if I'm able to use my credit card (debit card actually, but effectively the same thing), including the two bitz orders I've placed through BWbits.

Why not allow HF to purchase a "special item" or something via the online webstore that equals the total of his original order instead of the new, inflated priced one? That does seem a bit fishy...
They do have a credit option, but I chose money order, much to my demise.
I emailed them to correct that.
They told me to reorder at the higher price.
I sent the money order.
They didnt receive it in time, even though I asked to change the purchase to credit card.
The order was cancelled.
Hellfury is mad.
Hellfury promises word of mouth campaign that brought newwave.org low into the abyss.
Battlewagonbits is mad too, but not at me, just directed at me, or so says Rob.
He apologized.

The end?

   
Made in us
Dakka Veteran



Culver City, CA

You pick how you are going to pay when you do the intial order. For some reason he chose money order instead of credit card.

Depending on how their system is set up, it's entirely possible that they would be unable to edit an order after the fact, and that anytime it created a new order it goes by the current price. This is probalby the case since it's a fairly simple and straight forward system that accomplishes what they generally need.

The problem is, from reading the thread, is that he failed to send in the money order in promptly, and his order got cancelled while the proverbial check was in the mail.

Of course, I'm sure it's possible for someone at bwbits to manually do the order, but again, depending on their system, that could complicate other things, so the standard reply is obviously going to be, just reorder it. Of course, the problem with reordering the items in this case is that they increased the price on the items.


"There is no such thing as a cheesy space marine army, but any army that can beat space marines is cheesy. " -- Blackmoor

 
   
Made in us
Foul Dwimmerlaik






Minneapolis, MN

I understand how prices fluctuate due to supply and demand, especially with Battlewagonbits. They arent GW, so items are limited. Hence why assault cannons are $15 with $2.99 shipping. (even though I can bits order the whole sprue containing the assault cannon from dropzoneonline for $20 with free shipping...)

What gets me is that my order is already spoken for, at an agreed price. There is no further supply and demand for my order, because its my order.
I am not contesting myself to get the product at the previously agreed to price. The attempt to pay for the items via a quicker passage to beat the deadline was refused, for whatever reason battlewagon bits thought pertinent.

I understand this could be a hassle, but this isnt a $5 bits order either.

   
Made in us
Regular Dakkanaut



Sanford, Fl

Hope I don't have any problems with my order I placed over the weekend.

I have placed 3 orders with BW Bits before and got everything I ordered in 7 to 10 days.

Warrior 50

   
Made in ca
Dakka Veteran




Pirate Ship Revenge

You'll note that BW Bits, hasn't exactly been flexible in this.
It's terrible that they should behave in such a manner when the original agreement could have been satisfied easily and to the satisfaction of both parties... oh wait it wouldn't be that satisfactory for BW bits when they could easlily exploit a loophole in the agreement (read conveniently bend time and space so as to invalidate the contract) and thereby collect double the money.
Oh wait, I'm wrong, they have been flexible.


I have nothing useful to add.
http://otzone.proboards34.com/index.cgi>the OT
Welp, that link ain't no good nomore. 
   
Made in us
Dakka Veteran





Salt Lake City, Utah

I sent the money order.

Several weeks later.  Stop trying to play the innocent victim, here.  If you had sent the money the next day there would have been no problem, which is where the moral of the story comes in.  Looking at the situation objectivly as described, I'd say there was only a 80/20 mix of blame, with 20 percent on Battlewagon.

Hellfury promises word of mouth campaign that brought newwave.org low into the abyss.

I think you seriously overestimate how much weight your opinion carries to most people.  Threatening a spurious PR campaign to get what you want is just as immoral to me as is what you accuse them of supposedly being guilty of.  The only difference is that while their guilt is in doubt in my mind, yours is not.

Naturally you will disagree and possibly take offence at my judgement of the situation, and that is fine.  We'll never meet in real life, and ultimately my opinion carries no real weight either, I just think it needs to be said that many people like myself consider what you are doing to be immoral.


Man, that's the joy of Anime! To revel in the complete and utter wastefullness of making an unstoppable nuclear-powered combat andriod in the shape of a cute little girl, who has the ability to fall in love and wears an enormous bow in her hair.  
   
Made in us
Clousseau





Wilmington DE

Well, I'm ducking for cover.




















And in before lock.

Guinness: for those who are men of the cloth and football fans, but not necessarily in that order.

I think the lesson here is the best way to enjoy GW's games is to not use any of their rules.--Crimson Devil 
   
Made in us
Master of the Hunt





Angmar

Posted By Doctor Thunder on 11/28/2006 10:32 AM

We'll never meet in real life...



Ooohhh, a challenge!

Never underestimate the ability of a determined person to hunt down those who have called them out on the internet.

 

I just think it needs to be said that many people like myself consider what you are doing to be immoral.

 

While your opinion is just as valid as anyone else's who is viewing this situation second-hand, don't go putting it into other people's mouths. You speak for yourself and yourself only. If others agree with you, let them use their own voice if they are so inclined.

 

 

Posted By syr8766 on 11/28/2006 10:53 AM
And in before lock.

 

Copy that.


"It is by caffeine alone I set my mind in motion.
It is by the seed of Arabica that thoughts acquire speed, the teeth acquire stains, the stains become a warning.
It is by caffeine alone I set my mind in motion."
 
   
Made in us
Rampaging Chaos Russ Driver




Wanna bet?

http://www.cnn.com/2006/WORLD/europe/11/17/britain.webrage.reut/index.html

I could totally see it happening.
"Man bludgeoned to death an overpriced resin model."

   
Made in us
Foul Dwimmerlaik






Minneapolis, MN

Posted By Doctor Thunder on 11/28/2006 10:32 AM

I sent the money order.

#1 Several weeks later.  Stop trying to play the innocent victim, here.  If you had sent the money the next day there would have been no problem, which is where the moral of the story comes in.  Looking at the situation objectivly as described, I'd say there was only a 80/20 mix of blame, with 20 percent on Battlewagon.

Hellfury promises word of mouth campaign that brought newwave.org low into the abyss.

#2 I think you seriously overestimate how much weight your opinion carries to most people.  Threatening a spurious PR campaign to get what you want is just as immoral to me as is what you accuse them of supposedly being guilty of.  The only difference is that while their guilt is in doubt in my mind, yours is not.

#3 Naturally you will disagree and possibly take offence at my judgement of the situation, and that is fine.  We'll never meet in real life, and ultimately my opinion carries no real weight either, I just think it needs to be said that many people like myself consider what you are doing to be immoral.

On #1. Now it was sent prior to the two week grace period. Stop talking about things you have no knowledge about, unless you work for them. Even then, youre quite mistaken, as I am sure the dated post mark will show on the letter.

On #2. I dont. This worked quite well for newwave.org when they were ripping people off. Battlewagon bits isnt ripping me off, in that sense, but there isnt any leverage. Especially when I can wait over two months for an order to be filled. The wait wasnt unreasonable, as filling bits orders can take time. This also happened when they were a new company, so minor snafus like that are to be expected.
A spurious PR campaign? There is no Libel here, if there were, I am sure I would be contacted by BWB for such, or they would speak up here regarding that matter. Negative promotion is even further loss of revenue past what I sent to be rejected. You dont get glimmering reviews from people when there is something amiss. Not everyone agrees with you either, obviously.

On #3. What I am doing is Immoral? How about leeching me for more money when it goes against an original purchasing agreement that could have easily been taken care of? If what I am doing is "Immoral", and others think so too, then they can speak up also. You presume you speak for everyone, when in fact youre speaking from your own tiny perspective, just like anyone else. [edit] (Nevermind, I didnt read blue loki's post. I just read Doctor Thunder's and proceeded to reply. my bad)

Here. How about this? Talk about something youre sure of as opposed to talking out your keister regarding something you dont?

You have your opinions based on presumption. I have facts that BWB are not arguing about.

   
 
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