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Made in us
Regular Dakkanaut




Oxford MI

Has anyone bought from Forge world ? How did it go ? easy fast shipping and how was the shipping cost ? Im thinking about A small order and was just wondering about them ..Thanks

 
   
Made in us
Grovelin' Grot Rigger




Baltimore, MD

I ordered a thousand sons dreadnaught from them over a year ago. I paid for the expedited shipping so I would get it within a week of ordering it and it ended taking about a month. Also they ended up shipping me a nightlords dread instead. I sent several emails and never received an email back from them. Luckily I live near a GW battlebunker and they happen to sell FW and they were nice enough to swap the nightlords dread for the thousand sons dread.



 
   
Made in ca
Sneaky Kommando



Alberta, Canada

Probably a lot of folks on this site have ordered from them. They are really, really slow right now - probably 2 months from placing order to receiving it (although I'm in Canada so that holds it up a bit, but they arent actually shipping until almost two months later so it's not the transit time).

I would buy craploads from them if they were faster. It's frustrating.

   
Made in us
Grovelin' Grot Rigger




Baltimore, MD

Sorry stupid phone posted twice for some reason lol.

This message was edited 3 times. Last update was at 2009/07/29 21:40:09




 
   
Made in ca
Calculating Commissar






Kamloops, B.C.

I haven't ordered from FW myself, but I've also heard they're slow. And summer temperatures seem to be the bane of resin, and there've been a lot of heat warped models since the onset of summer. Ordering once temperatures cool down a bit would probably be better.

This message was edited 1 time. Last update was at 2009/07/29 20:34:28


Dakka Code:
DR:80+S++G++M++B++I+Pw40k00+D+++A++/areWD-R++T(M)DM+

U WAN SUM P&M BLOG? MARINES, GUARD, DE, NIDS AND ORKS, OH MY! IT'S GR8 M8, I R8 8/8 
   
Made in ca
Hurr! Ogryn Bone 'Ead!





Yes I did.

like it was said, they are very slow.
I had a warped piece (half a valkyrie hull) and they replaced it no question asked.



 
   
Made in us
Dakka Veteran




NJ

I've ordered several times and have had varying degrees of satisfaction.

Shipping:
-250 GBP of product = Free shipping
-Under 250 GBP, add 15% of the total for standard shipping.
-Expedited delivery does not get the order processed any faster. If it's out of stock for 3 months, you'll get it faster than the guy that ordered at the same time with standard delivery, but you both waited 3 months before they shipped...

Quality:
Hit or miss. My Pre-Heresy Land Raider components are all smaller than the plastic counterparts they replace. This means poor fits or no fits without some work. 3 duplicate kits lead me to believe I received items cast as intended. I've also had items that were positively beautiful.

$Price$:
FW is cheaper now than it used to be thanks to the Exchange Rate. I took advantage of it and will continue to do so.

Customer Service:
Not as good as standard GW. E-mails go unanswered/ unread. It can be tough to get through by phone, but keep calling as it really is the only way to get issues resolved. Take time zones into consideration.

I've heard of significant issues getting replacements for miscasts. I've never experienced this though.

Ordering:
The only way I'll place an order is by phone. The webstore is great, but it doesn't indicate stock and out of stock items are 99% of the cause for people's bad experiences with shipping.

I pack my shopping cart full of items I am interested in and give the UK a ring-a-ling for a stock check, deleting items from my cart that are out of stock. I'm always sure to ask "How many?" of each piece because if I order 4 and they only have 3, the order will be delayed. Once the stock check is done, I post my order through the web store. I've had 100% satisfaction since I started doing this.

   
Made in fo
Regular Dakkanaut





The harbour of Thor

I have tried to order from FW a few times. No complaint so far neither on shipping or any products

We will reclaim what is our  
   
Made in us
Hacking Shang Jí





Fayetteville

I've ordered a bunch of times and the orders never took longer than three weeks to arrive. I've had a few bits with casting flaws here and there, but I've never gotten unusable or incorrect items.

The Imperial Navy, A Galatic Force for Good. 
   
Made in us
Ollanius Pius - Savior of the Emperor






Gathering the Informations.

They're slow, depending on the order/time you order.
Right now, because of the fact that Planetstrike just hit, along with the Guard codex--there's a bit of a backlog on IG kits and things that look tasty for Planetstrike(Crisis Suits, Daemons, Terminator kits, etc).

Also, if it's something that isn't readily kept in stock there's usually a week backlog for them to cast it up, then ship out--even with expedited shipping.

And if you ever have an issue with a FW item, but don't live near a Battle Bunker--DO NOT RESORT TO EMAIL. You will not have a readily available line of communication, due to the fact that they *do* get a huge volume of emails and only have two reps to deal with it.
I cannot emphasize this next point enough.

C
A
L
L

T
H
E
M
!
   
Made in br
Fresh-Faced New User




I have ordered 40 pounds worth of products, in december. I have payed through credit card, but the items have never been delivered. They never answer emails. I have given up; forgeworld, never again.
   
Made in nz
Defending Guardian Defender




New Zealand

I have ordered 40 pounds worth of products, in december. I have payed through credit card, but the items have never been delivered. They never answer emails. I have given up; forgeworld, never again.


Hmmm ... maybe .... call them?
   
Made in us
Ancient Venerable Black Templar Dreadnought





Where ever the Emperor needs his eyes

I've ordered from them through the Battle Bunker who say they will call you when your stuff gets in, yet they don't happened with my Elysian squads I ordered and now with Termie Lord Zhufour. Looks like I need to swing in and drop some questions.
   
Made in us
Hurr! Ogryn Bone 'Ead!





Seoul, South Korea

I usually do 3-4 orders per year, I only have delays around Christmas time. My only complaint is that they do not answer e-mail, but if you call them they are very polite.

Buy Imperial War Bonds!!!
I play: 30,000+ points and growing
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: And yes I even play Squats!  
   
Made in gb
Dakka Veteran






Surrey - UK

Ordered some parts for the imperial fists landraider and preddy , and some other bits and bobs

order was under £30 , got it all within the week.

-STOLEN ! - Astral Claws - Custodes - Revenant Shroud

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Made in au
Owns Whole Set of Skullz Techpriests






Versteckt in den Schatten deines Geistes.

I'll repeat what others have said and say:

Do not get express shipping.

It doesn't make it faster, it just makes it more expensive.

Industrial Insanity - My Terrain Blog
"GW really needs to understand 'Less is more' when it comes to AoS." - Wha-Mu-077

 
   
Made in au
Fresh-Faced New User




M_Stress wrote:Yes I did.

like it was said, they are very slow.
I had a warped piece (half a valkyrie hull) and they replaced it no question asked.



Warped pieces can easily be fixed by puttin them in hot water and bending them back


And yes i have bought from Forge world, i got one of their overpowered khorne demons with these stats:
Spoiler:
WS10 BS3 S10 T8 W8 !5 A7 LD10 SV2+ INV4+ with awesome special rules
   
Made in gb
Lone Wolf Sentinel Pilot





London, England

I ended up waiting 4 Months for a DKOK Command Squad. I had forgotten about it when it came, so it was a pleasant surprise.

sA

My Loyalist P&M Log, Irkutsk 24th

"And what is wrong with their life? What on earth is less reprehensible than the life of the Levovs?"
- American Pastoral, Philip Roth

Oh, Death was never enemy of ours!
We laughed at him, we leagued with him, old chum.
No soldier's paid to kick against His powers.
We laughed - knowing that better men would come,
And greater wars: when each proud fighter brags
He wars on Death, for lives; not men, for flags. 
   
Made in gb
Plastictrees



UK

Well you have all convinced me never to order from forgeworld.

WARBOSS TZOO wrote:Grab your club, hit her over the head, and drag her back to your cave. The classics are classic for a reason.
 
   
Made in us
Dakka Veteran




NJ

Lord-Loss wrote:Well you have all convinced me never to order from forgeworld.


Sounds reasonable...
   
 
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