I'd say send an email to ebay to get their side of the situation in order to help best protect yourself. I say this because variation in national standards and setup between countries as well as personal experiences can vary person to person (esp online where international members are present). So get info direct form ebay itself.
Otherwise there's always the general approach; documented photos of the item (clear and sharp and well lit) to ensure that the product is as described. If the item has a motor or runs then even a video of it running or performing its task can help to prove it was in working order before it left your hands.
Then use a well known and trusted shipping firm complete with order tracking and sign on reception. This helps a lot in ensuring that both you and your client know where the parcel is. If its high value most shipping firms will almost default to this method of shipping anyway (or advise that you do); as the recorded delivery and such methods often come with increased insurance protection against loss/damage whilst in transit.
Proof of posting is also important.
Of course if the item is rare or otherwise unique or limited in supply it might well have brought out more 0 rating people who might not otherwise be actively trading and everyone has to start off with 0 to start with anyway.
If you don't feel right you can always walk away. Though I'm unsure of the process, as a seller, for this. It will also vary based on the selling method (auction, best offer, buy-at-price).
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