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June and July copies of White Dwarf (#465 & #466) will arrive later than expected in North America  [RSS] Share on facebook Share on Twitter Submit to Reddit
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Made in us
Boosting Space Marine Biker




Texas

As title states, received the following from GW;

Dear Subscriber,

Subscriber number: ###########

We're writing to let you know your June and July copies of White Dwarf (#465 & #466) will arrive later than expected.

The North American release dates of White Dwarf 465 and 466 have been moved to July 9 and July 23, respectively, for all Warhammer stores, local game stores and subscribers. We estimate that you should receive your subscription copies within a week of the new release dates.

Unfortunately – like a lot of other businesses right now – our shipments are currently experiencing disruption, and we’re working hard to get orders delivered. Please note that North American newsstand delivery (e.g. magazine racks in bookstores and grocers) did not experience the same disruption, however, and White Dwarf release dates through newsstand channels are not affected, so don’t worry if you see copies out in the wild before the new release date.

We're really sorry for any disappointment this might cause. We hope that you'll accept our sincere thanks for bearing with us during these challenging times.

We apologise for the delay, and we thank you for subscribing to White Dwarf.

"Preach the gospel always, If necessary use words." ~ St. Francis of Assisi 
   
Made in us
Boosting Space Marine Biker




Texas

Just was informed by GW customer service that the subscriber's copy of issue # 465 has been delayed further and they do not know when it will be mailed!?

Has anyone else who subscribes been told the same?

This issue has been on sale in North America since July 9 which itself was a massive delay from its original street date.

To top it off the same message said that issue # 466 was mailed out on July 15 and so should be arriving soon and so is pretty much guaranteed to arrive before issue #465.

So much for GW's promise of "Never Miss an Issue!" if you subscribe.


This message was edited 1 time. Last update was at 2021/07/21 18:29:18


"Preach the gospel always, If necessary use words." ~ St. Francis of Assisi 
   
Made in gb
Decrepit Dakkanaut




UK

In fairness to GW this is likely the result of the international shipping problems currently being experienced by pretty much every firm trading internationally with goods at present. There's a shortage of containers because many ports can't empty them. There are some where there are ships simply circling and burning fuel because they can't land as the storage facilities are already full and yet more is still coming.

The situation is a mess and its likely totally outside of GW's control.

A Blog in Miniature

3D Printing, hobbying and model fun! 
   
Made in us
Infiltrating Broodlord




Lake County, Illinois

If they can manage to get the magazines to their stores, why can't they get them to their subscribers?
   
Made in us
Regular Dakkanaut




Washington State

I was told a couple days ago by GW customer service that issue 466 has mailed out, but 465 still hasn't shipped out. I haven't seen any issues since May.
   
Made in us
Despised Traitorous Cultist





Same here, last issue was 464. I’ll wait a week or so until I ping customer service.
   
Made in gb
RogueSangre



West Sussex, UK

 Albino Squirrel wrote:
If they can manage to get the magazines to their stores, why can't they get them to their subscribers?


I would guess as they shave the regular cover copies but not the subscriber variant.
   
Made in us
Boosting Space Marine Biker




Texas

 Overread wrote:
In fairness to GW this is likely the result of the international shipping problems currently being experienced by pretty much every firm trading internationally with goods at present. There's a shortage of containers because many ports can't empty them. There are some where there are ships simply circling and burning fuel because they can't land as the storage facilities are already full and yet more is still coming.

The situation is a mess and its likely totally outside of GW's control.


I believe an issue with international shipping to North American, specifically GW’s Memphis hub, is what likely led to the original delay from June to July for issue # 465 and the domino effect it had on issue # 466. Since the stock likely would have been consigned together as they would have been printed and packed basically at the same time, the fact the newsstand copy arrived at retailers and the online store on time and in plentiful supply, I do not believe international shipping issues can be blamed for the latest delay. Also, while they were transparent about the original delay and provided an alternative delivery date, they were not transparent about the most recent delay only disclosing it after being contacted directly. To make matters more aggravating, GW cannot provide an updated delivery date and seemingly expect me to be content with the fact that the next issue is in the mail.

Regardless, even if the root cause of the issue is outside of GW’s control, they are still accountable to their customers and responsible for making good on delivery of paid for goods.

Also, if a systemic issue, then GW has the ability to implement safeguards to reduce their exposure to disruptions to delivery plans. They could also simplify their logistics by not having a subscriber only cover which I suspect is less about being an inducement to subscribe than being a retail control mechanism.

 Albino Squirrel wrote:
If they can manage to get the magazines to their stores, why can't they get them to their subscribers?


This was basically my point in my response to GW customer service. In short, I requested they dispatch a regular newsstand copy as a replacement since they cannot say when the subscriber version of #465 will ship and that it has been over two months since the last issue was delivered. Still waiting on a reply.

"Preach the gospel always, If necessary use words." ~ St. Francis of Assisi 
   
Made in gb
Decrepit Dakkanaut




UK

It might be a simple case that GW hasn't got enough staff in the office/warehouse to pack the individual shipments for home delivery; but did have time to do boxes for newagents and the like.

We are seeing this happen all over the place with covid safe work practice meaning warehouses and such can't work at full capacity and get backed up. The WD might have been the thing that got put on the back burner whilst other things (eg Dominion and models) too a superior position in packing and shipping.

A Blog in Miniature

3D Printing, hobbying and model fun! 
   
Made in us
Boosting Space Marine Biker




Texas

FYI fellow North American subscribers, GW has responded to my follow up and has agreed to ship a regular news stand copy from the webstore or give a $10 webstore voucher.

Take from that what you will regarding GW's accountability for the delay.

While I appreciate the offer of compensation, I am unfortunately not surprised that it has taken repeated contacts to GW to get this offer and I suspect that GW is trying figure out what to do about this indefinite delay before it becomes apparent to all of their subscribers that #465 is M.I.A. once they start receiving #466.

So, if you are a North American subscriber, I suggest you reach out to GW customer service to settle your account accordingly.


 Overread wrote:
It might be a simple case that GW hasn't got enough staff in the office/warehouse to pack the individual shipments for home delivery; but did have time to do boxes for newagents and the like.

We are seeing this happen all over the place with covid safe work practice meaning warehouses and such can't work at full capacity and get backed up. The WD might have been the thing that got put on the back burner whilst other things (eg Dominion and models) too a superior position in packing and shipping.


Without being too long winded or going into details that many others in North America are probably already familiar with, I will just simply say that the postulated ideas are incorrect given the actual processes involved for bulk mailing and the effect that COVID restrictions have had and currently are having on bulk mailing in North America. At worst, it attributes to GW willfully egregious behavior in regard to fulfilling commitments to subscribers, which is a bit ironic as I believe your intent was to try and absolve GW of any accountability in this matter.

GW is ultimately accountable to their customers, share holders, and employees for failure to meet customer expectations and to make good on their delivery committments regardless of where the failures may have occurred in GW's supply chain.



"Preach the gospel always, If necessary use words." ~ St. Francis of Assisi 
   
Made in gb
Decrepit Dakkanaut




UK

Didn't GW change who was doing WD mailing for subscribers within the last year or two as they kept having major delays?

 
   
Made in pl
Longtime Dakkanaut




 Overread wrote:

The situation is a mess and its likely totally outside of GW's control.

Amazing how everything is outside of GW control. Are they *in* control of anything at this point? Seemingly not even model production.
   
Made in ca
Veteran Wolf Guard Squad Leader






Cronch wrote:
 Overread wrote:

The situation is a mess and its likely totally outside of GW's control.

Amazing how everything is outside of GW control. Are they *in* control of anything at this point? Seemingly not even model production.


As someone who works in a distribution company, all shipping is nuts right now. There is a huge shortage of shipping containers, and prices for shipping containers has tripled. It's hard to anticipate when certain items will arrive, and there are a lot of backorders. We don't get a lot of stuff directly from china, but some of our suppliers do, and we've had to drop some product lines due to Covid, unpredictably of shipping, and price increases.

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Made in gb
Sadistic Inquisitorial Excruciator






 jaredb wrote:
Cronch wrote:
 Overread wrote:

The situation is a mess and its likely totally outside of GW's control.

Amazing how everything is outside of GW control. Are they *in* control of anything at this point? Seemingly not even model production.


As someone who works in a distribution company, all shipping is nuts right now. There is a huge shortage of shipping containers, and prices for shipping containers has tripled. It's hard to anticipate when certain items will arrive, and there are a lot of backorders. We don't get a lot of stuff directly from china, but some of our suppliers do, and we've had to drop some product lines due to Covid, unpredictably of shipping, and price increases.


I was told recently by one company, that the cost of a container has gone up 450% this year.
   
Made in us
Longtime Dakkanaut





Myrtle Creek, OR

 Albino Squirrel wrote:
If they can manage to get the magazines to their stores, why can't they get them to their subscribers?


Because they already have the subscribers money, silly. If they send subscribers the copies intended for store sales, what are the store customers going to buy.

Thread Slayer 
   
Made in us
Veteran Wolf Guard Squad Leader






 privateer4hire wrote:
 Albino Squirrel wrote:
If they can manage to get the magazines to their stores, why can't they get them to their subscribers?


Because they already have the subscribers money, silly. If they send subscribers the copies intended for store sales, what are the store customers going to buy.


Subscribers have a different magazine than store copies, alternative cover.

Wolfspear's 2k
Harlequins 2k
Chaos Knights 2k
Spiderfangs 2k
Ossiarch Bonereapers 1k 
   
Made in us
Dakka Veteran





My former job was with Warren Industries who does fulfillment for several major firms.

When I left, our orders for Eaglemoss Collectables, one of our largest clients, was nearly six weeks behind current. Most of their customers are monthly/bi-weekly subscriptions. We regularly had customers receiving build kits out of order just based on what we had in stock and available. Some issues were on our side. Some issues were with Eaglemoss not getting us stock.

In short, shipping is a mess, very few companies are in total control of their product flow, and gak happens. Live with it.
   
Made in us
Longtime Dakkanaut





Myrtle Creek, OR

 jaredb wrote:
 privateer4hire wrote:
 Albino Squirrel wrote:
If they can manage to get the magazines to their stores, why can't they get them to their subscribers?


Because they already have the subscribers money, silly. If they send subscribers the copies intended for store sales, what are the store customers going to buy.


Subscribers have a different magazine than store copies, alternative cover.

I understand. At least they offered the OP - who lodged a complaint- a store type copy.

Thread Slayer 
   
Made in us
Nimble Skeleton Charioteer





I just got 466 last night, with no word on 465. Will call them Monday.
   
Made in fi
Locked in the Tower of Amareo





 Albino Squirrel wrote:
If they can manage to get the magazines to their stores, why can't they get them to their subscribers?


Maybe they use different cargo carrier package. By the time one runs into issue other is already inside it's cargo carrier. And getting those out to delay artlficially them too to match subscriber seems silly

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Made in us
Rampaging Chaos Russ Driver





Albany, NY

Just want to add that 465 arrived over the weekend and 466 arrived today in NY, in case anyone is still waiting and trying to gauge where they are at.

   
Made in us
Regular Dakkanaut



East Tennessee

 Prometheum5 wrote:
Just want to add that 465 arrived over the weekend and 466 arrived today in NY, in case anyone is still waiting and trying to gauge where they are at.

Here in northern Kentucky I got 466 on 7/30 and 465 on 8/2. They shipped from two different addresses in Memphis. Unfortunately the seal was broken on 465 and the corners of the envelope are chewed up, but the magazine and everything else is intact.
   
 
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