Welcome to Epic!
While the 30k list is awesome, be mindful of it being written by people who are rather lax on details and quality control.
In engagements, both sides attack at the same time, yes.
If a unit has a FF value other than "-", it attacks normally in a firefight. Breachers have special rules (Lance, Armourbane) that apply to their CC attacks with the cutters, but they participate normally in firefights without those bonuses.
Likewise, the terminators cannot use their powerfists unless they are in base contact. They want to get stuck in and deny the opponent their usually better FF, so firefighting against a big group with support weapons just might not have been the best call from the SoH player. Did you remember to reroll the Terminators' saves due to Reinforced Armour? Even then, sometimes that happens and your 75% armour fails to keep you alive. Such is life.
Try that for a couple of times, singular events aren't usually very representative of anything. I've had my 500+ point terminator groups killed in their Thunderhawks by singular lucky shots from cheap AA-guns, that happening once doesn't mean I shouldn't keep using them.
Automatically Appended Next Post:
Also, in general it's best to soften your targets first before going in for a decisive engagement. Shoot some blasts on them, bring an Inspiring character upgrade along, have allies nearby to provide support and THEN slam your terminator killblow in the bigger detachment to break them utterly.
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