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Made in us
Roarin' Runtherd



New England

I just got a load of rare/oop forgeworld models back from a seller on Fiverr who I paid a decent chunk of change to assemble for me. This seller had a high rating and claimed to have a lot of experience working with forgeworld resin. Now there's a good chance the models themselves may not be authentic FW (i got them on ebay), but even so I feel like I'm out a considerable amount of value notwithstanding the inflated assembly cost. Every one of the models arrived badly damaged and from the dust on the surface to the fat globs of glue everywhere and the misaligned parts and big blocks of flash still on them it's clear that they were assembled with any degree of care, or probably even washed prior to the build. The order is marked as "completed" so I don't even know what my recourse is.

Anyone else have issues like this on miniature commissions on Fiverr? Any ideas on what to do?
   
Made in de
Servoarm Flailing Magos




Germany

Zachectomy wrote:
I just got a load of rare/oop forgeworld models back from a seller on Fiverr who I paid a decent chunk of change to assemble for me. This seller had a high rating and claimed to have a lot of experience working with forgeworld resin. Now there's a good chance the models themselves may not be authentic FW (i got them on ebay), but even so I feel like I'm out a considerable amount of value notwithstanding the inflated assembly cost. Every one of the models arrived badly damaged and from the dust on the surface to the fat globs of glue everywhere and the misaligned parts and big blocks of flash still on them it's clear that they were assembled with any degree of care, or probably even washed prior to the build. The order is marked as "completed" so I don't even know what my recourse is.

Anyone else have issues like this on miniature commissions on Fiverr? Any ideas on what to do?


Independet from everything else you do, make copies of every message etc. you exchanged during that transaction, and make photos of the models and damage. I assume you have a postal address etc. of the counterparty, you might be able to go to small claims court or the like and at least recuperate some money. You need to establish a chain of evidence right now, especially about what was the agreed-upon service and the state your models came back in. I have no idea how fiverr works in general, but if it's one of those platforms where messages and accounts mysteriously vanish get to documenting what you can immediately.
   
Made in us
Roarin' Runtherd



New England

All the communication and photos are through Fiverr. It's not enough money for me to bother with small claims. It's just a big fat disappointment.

The seller is blaming the "quality of the models" but the photos speak for themselves, and "model warpage" doesn't explain or excuse building resin models without washing them first, leaving mold lines and big chunks of flash on, or huge globs of errant glue. He claimed experience building "several warlord titans" and he doesn't know how to pin?
   
Made in us
Painlord Titan Princeps of Slaanesh




Look into a refund via the method you paid the builder. If it's paypal file a complaint with them and you'll probably win your money back. If you paid by Credit Card then just contact your issuer. Just keep all that evidence.
   
Made in gb
Ridin' on a Snotling Pump Wagon






First things first. Let’s see about rescuing your models.

I’d suggest reaching out to Heresy Modelling groups on Facebook. I say Heresy as those folks are of course well experienced not just working in resin, but Forgeworld Resin and its foibles.

I seem to recall mentions of using very hot if not boiling water to loosen off the superglue, letting you reduce everything back to its constituent parts. You may even be able to get kit by kit advice - and certainly don’t trust any method I just mentioned, as I don’t have those expertise.

I’d suggest taking photos of each kit, showing off the problems etc.

   
Made in us
Roarin' Runtherd



New England

 Mad Doc Grotsnik wrote:
First things first. Let’s see about rescuing your models.

I’d suggest reaching out to Heresy Modelling groups on Facebook. I say Heresy as those folks are of course well experienced not just working in resin, but Forgeworld Resin and its foibles.

I seem to recall mentions of using very hot if not boiling water to loosen off the superglue, letting you reduce everything back to its constituent parts. You may even be able to get kit by kit advice - and certainly don’t trust any method I just mentioned, as I don’t have those expertise.

I’d suggest taking photos of each kit, showing off the problems etc.


Thanks! I will pursue this if necessary, this is excellent advice.
   
Made in us
Ship's Officer





Dallas, TX

typically you get what you paid for, so how much was it? did the commission artist shown some work from previous clients, positive comments/feedbacks?

your recouse is to communicate with the artist showing the faults for partial $ back or leave negative feedback about their work on their social network.
   
Made in ca
Longtime Dakkanaut





Zachectomy wrote:
 Mad Doc Grotsnik wrote:
First things first. Let’s see about rescuing your models.

I’d suggest reaching out to Heresy Modelling groups on Facebook. I say Heresy as those folks are of course well experienced not just working in resin, but Forgeworld Resin and its foibles.

I seem to recall mentions of using very hot if not boiling water to loosen off the superglue, letting you reduce everything back to its constituent parts. You may even be able to get kit by kit advice - and certainly don’t trust any method I just mentioned, as I don’t have those expertise.

I’d suggest taking photos of each kit, showing off the problems etc.


Thanks! I will pursue this if necessary, this is excellent advice.

Do not put your resin models near boiling water, that is deeply psychotic advice.

What you actually probably want to do is the opposite, freeze them. Superglue is brittle at the best of times, and low temperatures allow you to leverage that property even further to gently snap apart the bonds between mis-assembled components. Only do this if you're certain the glue is actually superglue aka a cyanoacrylate. You can also chisel/prise off blobs of superglue while the model is frozed (but carving/filing them off, at room temp, is even safer).
   
Made in us
Longtime Dakkanaut




I was going to say this as well. My only experience with Resin models was them melting in the Afghan summer. They do not hold up well to heat.

 Tomsug wrote:
Semper krumps under the radar

 
   
Made in us
Roarin' Runtherd



New England

 Altruizine wrote:
Zachectomy wrote:
 Mad Doc Grotsnik wrote:
First things first. Let’s see about rescuing your models.

I’d suggest reaching out to Heresy Modelling groups on Facebook. I say Heresy as those folks are of course well experienced not just working in resin, but Forgeworld Resin and its foibles.

I seem to recall mentions of using very hot if not boiling water to loosen off the superglue, letting you reduce everything back to its constituent parts. You may even be able to get kit by kit advice - and certainly don’t trust any method I just mentioned, as I don’t have those expertise.

I’d suggest taking photos of each kit, showing off the problems etc.


Thanks! I will pursue this if necessary, this is excellent advice.

Do not put your resin models near boiling water, that is deeply psychotic advice.

What you actually probably want to do is the opposite, freeze them. Superglue is brittle at the best of times, and low temperatures allow you to leverage that property even further to gently snap apart the bonds between mis-assembled components. Only do this if you're certain the glue is actually superglue aka a cyanoacrylate. You can also chisel/prise off blobs of superglue while the model is frozed (but carving/filing them off, at room temp, is even safer).


Oh, I know about that. Warm or hot water to bend them (or a hairdryer). But going to Heresey Modelling group was good advice.

In any case, Fiverr issued me a refund so I'm just out the cost of the replacement models and not the ruinous "assembly". Hopefully this will not result in the seller tracking me down and murdering me in retaliation as my very paranoid gf has speculated. The models may eventually show up on r/miniswap or dakka swap shop given how little time I have for extensive resin repair (which is why I hired someone to build them in the first place). Thanks to everyone for their input
   
Made in us
Horrific Howling Banshee






Which models did you send to this person? Do you have pictures to add to this thread? I've worked in ebay job lots for some time now (thanks to GW's gakky policies I don't agree with) and I'm curious the extent of the damage. If it's easy stuff you might be able to save them with minimal time, and if not you might be able to do some simple stuff to sell them easier....

 Badablack wrote:
40k starts with the question, “Who is worse, Satan or the Nazis?” And goes from there. It’s a big colorful ball pit full of horrible people screaming and shooting each other.
PenitentJake wrote:
It doesn't matter if you're not dominating the game; if you have 3-4 x as many models and options than the rest of us and you're still getting new kits, we're still gonna rip on the faction. If I had 100 + Drukhari kits all in plastic to choose from, or 100 + Sisters kits, I think I'd be more likely to be receptive to Space Marine player's complaints about anything.
chromedog wrote:From the Fuggly DEldar of the time, before they let Jes goodwin have his good and proper way with the entire faction design.
HoundsofDemos wrote:
The game doesn't need super space marines, it needs more variety.
I don't want the best army, just one that isn't an exercise in picking up my models by turn 3.

 
   
Made in se
Regular Dakkanaut





Stockholm, Sweden

Well definitely leave them a bad review at the very least.

I assume this person already had reviews/ratings, etc.? Were they actually good or ... ?
   
Made in fi
Buttons Should Be Brass, Not Gold!






Don't panic - superglue remover products exist




If he didn't try to pin your models, your stuff should still be salvageable
   
Made in pl
Fixture of Dakka




With stuff like that, painting/ordering recasts/assembly etc one should always do what we call a test run. Print 5 terminators, paint 5 models, assemble a tank to check what the person can do, if you don't know any of their works or if the person uses sub contractors or what is his work load. Droping an entire army to paint/cast/assemble is not a smart thing to do. What is good in the bad situation is that, this doesn't cripple your hobby financialy.

If you have to kill, then kill in the best manner. If you slaughter, then slaughter in the best manner. Let one of you sharpen his knife so his animal feels no pain. 
   
Made in us
Roarin' Runtherd



New England

They had excellent reviews, one of the highest rated on Fiverr, with extensive galleries of well built and assembled models.

I sent them an ork kill krusha, a kill bursta, a gargantuan squiggoth and 2 big trakks. The squiggoth is salvagable, everything else is bad to horrendous. I can post pictures when I get back from work.
   
Made in us
Horrific Howling Banshee






Pictures will tell more of the story, large forgeworld is about the worst models to try to put together, but as you said that doesn't excuse several of the building mistakes...I'm leaning toward they bit off more then they could chew and you got fethed

 Badablack wrote:
40k starts with the question, “Who is worse, Satan or the Nazis?” And goes from there. It’s a big colorful ball pit full of horrible people screaming and shooting each other.
PenitentJake wrote:
It doesn't matter if you're not dominating the game; if you have 3-4 x as many models and options than the rest of us and you're still getting new kits, we're still gonna rip on the faction. If I had 100 + Drukhari kits all in plastic to choose from, or 100 + Sisters kits, I think I'd be more likely to be receptive to Space Marine player's complaints about anything.
chromedog wrote:From the Fuggly DEldar of the time, before they let Jes goodwin have his good and proper way with the entire faction design.
HoundsofDemos wrote:
The game doesn't need super space marines, it needs more variety.
I don't want the best army, just one that isn't an exercise in picking up my models by turn 3.

 
   
Made in us
Nasty Nob




Cary, NC

Zachectomy wrote:
They had excellent reviews, one of the highest rated on Fiverr, with extensive galleries of well built and assembled models.

I sent them an ork kill krusha, a kill bursta, a gargantuan squiggoth and 2 big trakks. The squiggoth is salvagable, everything else is bad to horrendous. I can post pictures when I get back from work.


Ouch! I was sympathetic, but then I found out you had a motherlode of OOP Ork stuff wrecked. I am gutted by proxy. So sorry to hear about this. Hope that the repair process isn't too onerous (or expensive).

 
   
Made in us
Regular Dakkanaut





Zachectomy wrote:
I just got a load of rare/oop forgeworld models back from a seller on Fiverr who I paid a decent chunk of change to assemble for me. This seller had a high rating and claimed to have a lot of experience working with forgeworld resin. Now there's a good chance the models themselves may not be authentic FW (i got them on ebay), but even so I feel like I'm out a considerable amount of value notwithstanding the inflated assembly cost. Every one of the models arrived badly damaged and from the dust on the surface to the fat globs of glue everywhere and the misaligned parts and big blocks of flash still on them it's clear that they were assembled with any degree of care, or probably even washed prior to the build. The order is marked as "completed" so I don't even know what my recourse is.

Anyone else have issues like this on miniature commissions on Fiverr? Any ideas on what to do?
i've only used fiverr twice but i'm sure there's a way you can challenge the quality of the service he provided with fiverr themselves.

take screenshots of their page/messages where they said they were experienced just incase he tries to say he never claimed to be good or high quality.
   
Made in us
Longtime Dakkanaut




 Altruizine wrote:
Zachectomy wrote:
 Mad Doc Grotsnik wrote:
First things first. Let’s see about rescuing your models.

I’d suggest reaching out to Heresy Modelling groups on Facebook. I say Heresy as those folks are of course well experienced not just working in resin, but Forgeworld Resin and its foibles.

I seem to recall mentions of using very hot if not boiling water to loosen off the superglue, letting you reduce everything back to its constituent parts. You may even be able to get kit by kit advice - and certainly don’t trust any method I just mentioned, as I don’t have those expertise.

I’d suggest taking photos of each kit, showing off the problems etc.


Thanks! I will pursue this if necessary, this is excellent advice.

Do not put your resin models near boiling water, that is deeply psychotic advice.

What you actually probably want to do is the opposite, freeze them.

I 100% recommend this. When I put together my original HQs with resin and bitz for Mk3, it was fine for me until I discovered a seller for true scale Mk3. A quick Google search revealed this to be a method. A good 6-12 hours in the freezer is what was required for Marine bodies. Not sure for a bigger model though.
   
Made in us
Fresh-Faced New User




 Altruizine wrote:
Do not put your resin models near boiling water, that is deeply psychotic.


Um, what? It's not how you remove glue but dipping resin parts in boiling water is the standard way of straightening warped parts. Dip in boiling water until the resin softens, bend back into shape, run cold water over it to set the part. Buy a FW kit and at least half your parts will go in the boiling water before you're done.
   
Made in au
Owns Whole Set of Skullz Techpriests






Versteckt in den Schatten deines Geistes.

He's talking about removing super-glue, not bending parts.

Industrial Insanity - My Terrain Blog
"GW really needs to understand 'Less is more' when it comes to AoS." - Wha-Mu-077

 
   
Made in us
Fresh-Faced New User




OP, as for glue removal, freezing can work. Temperature cycles can weaken the glue, especially if there's any moisture trapped in the gap between parts, and cold glue is more brittle. The important thing to beware of is where you're putting force when you try to break the joint. Be very careful that you're only stressing the joint, not bending any of the resin parts which are *also* now brittle and more prone to breaking. And don't push too hard, if it doesn't come apart with a reasonable amount of force put it back in the freezer and try again. It can take a lot of patience to get a clean break.
   
Made in us
Longtime Dakkanaut




The fact that OP hasn't shown pictures is weird.
   
Made in us
Longtime Dakkanaut




Hecaton wrote:
The fact that OP hasn't shown pictures is weird.

Why? They gave the descriptor of what happened.
   
Made in us
Morally-Flexible Malleus Hearing Whispers




EviscerationPlague wrote:
Hecaton wrote:
The fact that OP hasn't shown pictures is weird.

Why? They gave the descriptor of what happened.


I believe they might be referring to the oft used meme of "put out and or offended" hobbyist who is truly upset by recent changes, when in large part, they don't actually own any of the models in question. You see it all the time in the Tactics or YMDC subs. People complaining about the rules of X model and Y model rules interaction, when they've never actually played the faction at all. Theorycrafters on the List subs are basically the same. Testing to see if they can build a relatively fun list before dumping the money/time investment.

Some folks are of the old hard nosed opinion that if you don't own the model, you don't get to complain about the rules. Because then you're just a YT influencer.
   
Made in us
Roarin' Runtherd



New England

EviscerationPlague wrote:
Hecaton wrote:
The fact that OP hasn't shown pictures is weird.

Why? They gave the descriptor of what happened.


Agreed. This is a very bizarre take. This is a thread about a model build commission, not rules discussion. Most "psychotic" thing in the thread.

But sure, here's a few pictures of the Kill Bursta (other models are either sold locally or are being rebuilt). Parts aren't fitted together properly, nothing was washed or cleaned, no mold line removal, and builder admitted to just using force to get parts together instead of fixing warps with hot water. For several hundred dollars, I expected more than that.

https://imgur.com/a/mg9B7P6



   
Made in au
Owns Whole Set of Skullz Techpriests






Versteckt in den Schatten deines Geistes.

Strange thing is, with FW's customary levels of "Quality Assurance", I can't be sure what's miscast, what's damage, and what's model detail.

Industrial Insanity - My Terrain Blog
"GW really needs to understand 'Less is more' when it comes to AoS." - Wha-Mu-077

 
   
Made in us
Longtime Dakkanaut




 H.B.M.C. wrote:
Strange thing is, with FW's customary levels of "Quality Assurance", I can't be sure what's miscast, what's damage, and what's model detail.

Pre-made battle damage of course
   
Made in us
Ship's Officer





Dallas, TX

Zachectomy wrote:
EviscerationPlague wrote:
Hecaton wrote:
The fact that OP hasn't shown pictures is weird.

Why? They gave the descriptor of what happened.


Agreed. This is a very bizarre take. This is a thread about a model build commission, not rules discussion. Most "psychotic" thing in the thread.

But sure, here's a few pictures of the Kill Bursta (other models are either sold locally or are being rebuilt). Parts aren't fitted together properly, nothing was washed or cleaned, no mold line removal, and builder admitted to just using force to get parts together instead of fixing warps with hot water. For several hundred dollars, I expected more than that.

https://imgur.com/a/mg9B7P6





did a post search, and found that I commented on your initial look for commission artist to build your models, but you chose someone else; with any new artist you definitely needs to build the trust and start with something smaller or even just 1/5 of your models before sending the whole package, then paid in full without even asking/looking at images from the artist.

most artist will require a down payment of some sort, not whole payment until the work is done to your satisfaction, there should have been more communication between you two and exchange of images in progress and at the end. take it as a lesson learned, and hope you're able to get your money back, even so the mishap is a pain to pry the model apart and start from fresh.
   
Made in us
Roarin' Runtherd



New England

 Big Mac wrote:
Zachectomy wrote:
EviscerationPlague wrote:
Hecaton wrote:
The fact that OP hasn't shown pictures is weird.

Why? They gave the descriptor of what happened.


Agreed. This is a very bizarre take. This is a thread about a model build commission, not rules discussion. Most "psychotic" thing in the thread.

But sure, here's a few pictures of the Kill Bursta (other models are either sold locally or are being rebuilt). Parts aren't fitted together properly, nothing was washed or cleaned, no mold line removal, and builder admitted to just using force to get parts together instead of fixing warps with hot water. For several hundred dollars, I expected more than that.

https://imgur.com/a/mg9B7P6






I did a post search, and found that I commented on your initial look for commission artist to build your models, but you chose someone else; with any new artist you definitely needs to build the trust and start with something smaller or even just 1/5 of your models before sending the whole package, then paid in full without even asking/looking at images from the artist.

most artist will require a down payment of some sort, not whole payment until the work is done to your satisfaction, there should have been more communication between you two and exchange of images in progress and at the end. take it as a lesson learned, and hope you're able to get your money back, even so the mishap is a pain to pry the model apart and start from fresh.


As I mentioned in the thread, I did this through Fiverr and ultimately got my money back. The models were not sent sight unseen, I checked his galleries, reviews, and had (justified) faith in the site's buyer protection.

Also, I apologize for not considering your offer before. I don't check this site regularly and you posted on a 4 day old thread instead of PMing me. If I can source replacement models, I will definitely consider your offer. Do you have links to galleries of your work that I can review?
   
 
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