<![CDATA[Latest posts for the thread "GW - models with bad moulding issues"]]> http://www.dakkadakka.com/dakkaforum/posts/list/7.page JForum - http://www.jforum.net GW - models with bad moulding issues GW to replace missing parts from kits for years (a fair few of us have experienced this I'd expect) however I don't know where they stand on this one.

I know FW will, but basically I have a model, well its my wifes model which she opened a few days ago and its really badly molded. If they have a quality control I don't know how they missed it as basically the leg is bent out of shape and is about 2-3mm shorter than it should be. (Its the rear leg of the fantasy Khorne Jugger if folks are interested.)

What I wanted to know is have anyone here on Dakka dealt with GW with this sort of issue, and do you think they would they be willing to replace the part?
Just want to know if its worth me ringing them tomorrow and ask for a replacement part.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/225703/494427.page http://www.dakkadakka.com/dakkaforum/posts/preList/225703/494427.page GMT GW - models with bad moulding issues
Morathi's darkest Sin wrote:It's my wife's model


So then, I guess your Avatar isn't a picture of yourself. I hate that. Is it your wife?]]> http://www.dakkadakka.com/dakkaforum/posts/preList/225703/494428.page http://www.dakkadakka.com/dakkaforum/posts/preList/225703/494428.page GMT GW - models with bad moulding issues GW and FW.

GW has come through with a replacement EVERY SINGLE TIME! To me, their customer service has always been one of their best assets.

Give them a ring-a-ling and let them know exactly what the problem is. Be prepared to tell them where you purchased the item as well as box codes. You can also e-mail them with attached pics of the damage.

The last time I had an issue was with 2 boxes of storm guardians. All of the heads were smushed, or had not been molded properly. I called them and shot off an e-mail with pics. I got new heads and some extra bits within the week with no need to send anything back.

Good luck]]> http://www.dakkadakka.com/dakkaforum/posts/preList/225703/494443.page http://www.dakkadakka.com/dakkaforum/posts/preList/225703/494443.page GMT GW - models with bad moulding issues
captain.gordino wrote:
Morathi's darkest Sin wrote:It's my wife's model


So then, I guess your Avatar isn't a picture of yourself. I hate that. Is it your wife?


nope his avatar is female dark elf from the warhammer online game.. I'm thinking it's a sorceress]]> http://www.dakkadakka.com/dakkaforum/posts/preList/225703/494552.page http://www.dakkadakka.com/dakkaforum/posts/preList/225703/494552.page GMT GW - models with bad moulding issues
Because if you do, two_heads_talking is an odd looking fella going by his. ]]> http://www.dakkadakka.com/dakkaforum/posts/preList/225703/494559.page http://www.dakkadakka.com/dakkaforum/posts/preList/225703/494559.page GMT GW - models with bad moulding issues
So I await with interest, FW has fully replaced models before, but usually with GW they just sends the part. A unexpected bonus from the reduction on bits on the site perhaps?

Eitherway, good news.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/225703/495566.page http://www.dakkadakka.com/dakkaforum/posts/preList/225703/495566.page GMT GW - models with bad moulding issues GW just supply the replacement part.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/225703/495573.page http://www.dakkadakka.com/dakkaforum/posts/preList/225703/495573.page GMT GW - models with bad moulding issues
Morathi's Darkest Sin wrote:Aye its from the game intro. Although I have to ask the question good captain, you don't really believe everyones avatar on the Net is themselves do ye?

Because if you do, two_heads_talking is an odd looking fella going by his.


now that's funny.. ]]> http://www.dakkadakka.com/dakkaforum/posts/preList/225703/495611.page http://www.dakkadakka.com/dakkaforum/posts/preList/225703/495611.page GMT GW - models with bad moulding issues CSM rhinos with miscast tracks, the long piece on the bottom was melted half way through on both of them O.o and they sent me two full new Rhinos.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/225703/495695.page http://www.dakkadakka.com/dakkaforum/posts/preList/225703/495695.page GMT GW - models with bad moulding issues

I can see why folks say if nothing else you can't fault the customer service at GW.
]]> http://www.dakkadakka.com/dakkaforum/posts/preList/225703/495709.page http://www.dakkadakka.com/dakkaforum/posts/preList/225703/495709.page GMT GW - models with bad moulding issues http://www.dakkadakka.com/dakkaforum/posts/preList/225703/496661.page http://www.dakkadakka.com/dakkaforum/posts/preList/225703/496661.page GMT