<![CDATA[Latest posts for the thread "100% happy with GW prices 100% dissappointed with Quailty Control"]]> http://www.dakkadakka.com/dakkaforum/posts/list/7.page JForum - http://www.jforum.net 100% happy with GW prices 100% dissappointed with Quailty Control GW, the people at store are great and the models look gorgeous.
Last month I moved to a new home and if I wanted new models they need to be delivered as my nearest store is hard to get too regularly. I have placed 2 orders totalling over £50 each and with both deliveries I have had to either send something back or been disappointed at the product in the box.
MY first issue was a Dark Rider (last model needed to complete the Dark Elf Army) came with a empire horses head in the blister pack. This was returned on advice from Games Workshops customer service line (which is excellent btw).
Second Issue was the Witch Elf pictured below with a large crack straight through the torso. This problem I will repair myself as I am still waiting for the replacement Dark Rider.
Now on to my complaint, Games Workshop is great IMO but how can they suddenly become so lax on their quality control. PLEASE PLEASE PLEASE games workshop, either fire your QC team or whip them repeatedly to stop this pointless waste of customer time and effort fixing avoidable mishaps.
]]> http://www.dakkadakka.com/dakkaforum/posts/preList/383969/3087768.page http://www.dakkadakka.com/dakkaforum/posts/preList/383969/3087768.page GMT 100% happy with GW prices 100% dissappointed with Quailty Control
GW is overly responsive about replacing flawed pieces, often mailing you new product without evidence or needing to return the old. I suspect this is because they know there is quite a few QC issues. Many companies are very stingy about returns and often require you to mail something back before they will entertain an exchange. GW has always replaced stuff quickly with no expense to me in my experience. They could force me through a bunch of BS but they never have.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/383969/3088130.page http://www.dakkadakka.com/dakkaforum/posts/preList/383969/3088130.page GMT 100% happy with GW prices 100% dissappointed with Quailty Control GW money. I guess that replacing items frequently is cheaper for GW then a good QC process.

My other reason for this post is to see if anyone else seems to get less the acceptable items sent mail order compared to the exceptional standard of stock in store. (I am hinting that the stores get the good stock, mail order gets the chaff)]]> http://www.dakkadakka.com/dakkaforum/posts/preList/383969/3088212.page http://www.dakkadakka.com/dakkaforum/posts/preList/383969/3088212.page GMT 100% happy with GW prices 100% dissappointed with Quailty Control
Pob82 wrote:
My other reason for this post is to see if anyone else seems to get less the acceptable items sent mail order compared to the exceptional standard of stock in store. (I am hinting that the stores get the good stock, mail order gets the chaff)


Possibly. I think store owners QC themselves and then bulk return defective products so it may seem like stores have less issues. I don't know if it is reality or not.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/383969/3088286.page http://www.dakkadakka.com/dakkaforum/posts/preList/383969/3088286.page GMT 100% happy with GW prices 100% dissappointed with Quailty Control GW is moving away from metal.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/383969/3088516.page http://www.dakkadakka.com/dakkaforum/posts/preList/383969/3088516.page GMT 100% happy with GW prices 100% dissappointed with Quailty Control
nkelsch wrote:
Pob82 wrote:
My other reason for this post is to see if anyone else seems to get less the acceptable items sent mail order compared to the exceptional standard of stock in store. (I am hinting that the stores get the good stock, mail order gets the chaff)


Possibly. I think store owners QC themselves and then bulk return defective products so it may seem like stores have less issues. I don't know if it is reality or not.


That is from observation quite true. I have been in a few GW stores while they have been stock checking (pre One man stores) And they have tended to collect damaged stock and either return it or added it to the stores bits box.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/383969/3088632.page http://www.dakkadakka.com/dakkaforum/posts/preList/383969/3088632.page GMT