<![CDATA[Latest posts for the thread "Forge World replacement order miscast... What to do?"]]> http://www.dakkadakka.com/dakkaforum/posts/list/7.page JForum - http://www.jforum.net Forge World replacement order miscast... What to do? FW in June and finally got it mid July, but it had some miscasts such as a front tusk missing, 2 claws, and line around the model where it was a complete shift, as in the top half was farther out than the bottom half on one side, and the opposite on the other side.

So I called them last thursday and did as I was instructed etc etc. They sent me a new one and it just got here (before I go any further I must say I was very pleased with the customer service and how quickly it arrived), but of course it has the same exact line, the same tusk broken off (though the tusk is in the bag this time), and 7 claws missing.

What would you do? On one hand its a free model, and I can probably fix them and move on. But on the other hand, its a very expensive model, and when paying so much I would expect there to be little to no flaw, especially considering it was a replacement order because of those flaws.

So I'm stuck, part of me wants to send em another email, but the other part of me says to let it go. Thoughts? ]]> http://www.dakkadakka.com/dakkaforum/posts/preList/387668/3154115.page http://www.dakkadakka.com/dakkaforum/posts/preList/387668/3154115.page GMT Re:Forge World replacement order miscast... What to do? http://www.dakkadakka.com/dakkaforum/posts/preList/387668/3154124.page http://www.dakkadakka.com/dakkaforum/posts/preList/387668/3154124.page GMT Forge World replacement order miscast... What to do? http://www.dakkadakka.com/dakkaforum/posts/preList/387668/3154173.page http://www.dakkadakka.com/dakkaforum/posts/preList/387668/3154173.page GMT Forge World replacement order miscast... What to do?
Buttlerthepug wrote:On one hand its a free model,...

It's not, though. It's a replacement for the faulty model they sent you the first time. If it has the same faults, it's every bit as faulty as the first, and you still haven't received what you paid for.

So you're well within your rights to go back to them and ask for them to sort it out.


Most definitely stay polite about it, though. It seems to be a rule of the universe that if you have two faulty items, the same person is very likely going to wind up with both of them. And if it's a problem with the actual casting process, reporting each and every case of it is going to help get it dealt with that much sooner.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/387668/3154284.page http://www.dakkadakka.com/dakkaforum/posts/preList/387668/3154284.page GMT Forge World replacement order miscast... What to do? http://www.dakkadakka.com/dakkaforum/posts/preList/387668/3154300.page http://www.dakkadakka.com/dakkaforum/posts/preList/387668/3154300.page GMT Forge World replacement order miscast... What to do? http://www.dakkadakka.com/dakkaforum/posts/preList/387668/3154336.page http://www.dakkadakka.com/dakkaforum/posts/preList/387668/3154336.page GMT Forge World replacement order miscast... What to do?
insaniak wrote:
Buttlerthepug wrote:On one hand its a free model,...

It's not, though. It's a replacement for the faulty model they sent you the first time. If it has the same faults, it's every bit as faulty as the first, and you still haven't received what you paid for.

So you're well within your rights to go back to them and ask for them to sort it out.


Most definitely stay polite about it, though. It seems to be a rule of the universe that if you have two faulty items, the same person is very likely going to wind up with both of them. And if it's a problem with the actual casting process, reporting each and every case of it is going to help get it dealt with that much sooner.

This is the best post to work from here.

Especially the part about "problem with the actual casting process".

While you may feel like you got screwed over, you're helping prevent someone else from having to go through what you're going through.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/387668/3154341.page http://www.dakkadakka.com/dakkaforum/posts/preList/387668/3154341.page GMT Forge World replacement order miscast... What to do?
Despite what the forum trolls and haters generally say, FW are quality people.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/387668/3154415.page http://www.dakkadakka.com/dakkaforum/posts/preList/387668/3154415.page GMT Forge World replacement order miscast... What to do?
Worglock wrote:call them. Calmly and politely explain to them what's going on and advise them that it looks like a flaw in the mold or process. They will get it straight for you. Be prepared to ship the flawed pieces back to them. In fact offer to do so (it's on them to send you return packaging and slips.

Despite what the forum trolls and haters generally say, FW are quality people.


Despite what you just said, in every single thread that occurs for this situation, it's quickly pointed out that both GWS and FW, despite their shortcomings, have top-notch customer service and for issues like this have a nearly unblemished track record of fast, hassle free replacements.

If they shipped you a broken, incomplete model, and then sent you a broken, incomplete replacement, you are well within expectations to call again and ask for either what you paid for, or your money back. They charge Tiffany prices so don't settle for K-Mart service. I'm confident they will take care of you quickly and professionally. ]]> http://www.dakkadakka.com/dakkaforum/posts/preList/387668/3154882.page http://www.dakkadakka.com/dakkaforum/posts/preList/387668/3154882.page GMT Re:Forge World replacement order miscast... What to do? GW, So i imagine Forge world will follow suit. ]]> http://www.dakkadakka.com/dakkaforum/posts/preList/387668/3154911.page http://www.dakkadakka.com/dakkaforum/posts/preList/387668/3154911.page GMT Forge World replacement order miscast... What to do? FW service is top notch and as this is clearly an issue with the castings I'm sure they'll do their best to sort out a suitable replacement.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/387668/3155296.page http://www.dakkadakka.com/dakkaforum/posts/preList/387668/3155296.page GMT