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		<title><![CDATA[Latest posts for the thread "Outstanding service from Mantic"]]></title>
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				<title>Outstanding service from Mantic</title>
				<description><![CDATA[ Way back in June, I dropped a pile of money in the Kings of War kickstarter campaign.  I opted to wait for the rulebook with all the backers' names (I'm vain that way), and my stuff arrived in Japan about a week ago.  Two days ago, I got a letter from customs officials, saying that they needed a more detailed invoice so they could calculate import duties.  Yesterday, I sent a message about this to Mantic, and four hours later I had a document waiting in my inbox, and I should have my stuff by the end of the week.<br /> <br /> My every dealing with Mantic has been like this.  I have never gotten this kind of service from any games company, and I can't praise them enough.  I look forward to doing business with them again.]]></description>
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				<pubDate><![CDATA[Tue, 11 Sep 2012 00:59:36]]> GMT</pubDate>
				<author><![CDATA[ JoshInJapan]]></author>
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				<title>Outstanding service from Mantic</title>
				<description><![CDATA[ I've only made one order with Mantic, so far - one of their holiday grab bags - and <i>I</i> screwed it up with a typo while filling out my contact/shipping info.  Got a bit messy, as the order confirmation went to another guy that shares my name and, as a result, a very similar email address.  <img src="/s/i/a/053f30f6773034eb25223d86f0e00d8d.gif" border="0"><br /> <br /> Talked to Clive, I believe his name was, in customer service and after a few emails back and forth, someone went off and assembled me a fresh grab bag (the offer had already ended) that was in the mail the following day.  Even if the issue is <i>in no way</i> their fault, they seem more than willing to work to resolve it.  Mantic <span class="glossaryitem" onmouseover='gp(732);'>CS</span> gets the thumbs up from me, as well.  <img src="/s/i/a/5d13fa41280d6fdef786d41bc175d3f6.gif" border="0">]]></description>
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				<pubDate><![CDATA[Tue, 11 Sep 2012 16:46:19]]> GMT</pubDate>
				<author><![CDATA[ oadie]]></author>
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