<![CDATA[Latest posts for the thread "e-Bay help."]]> http://www.dakkadakka.com/dakkaforum/posts/list/54.page JForum - http://www.jforum.net e-Bay help. ]]> http://www.dakkadakka.com/dakkaforum/posts/preList/498443/5140754.page http://www.dakkadakka.com/dakkaforum/posts/preList/498443/5140754.page GMT e-Bay help.
 gianlucafiorentini123 wrote:
I recently bought an item on ebay, and when it arrived it wasn't what I had ordered. So what should I do?



1.) Send the seller a message through eBay.

2.) if you don't like the answer, or they don't answer, go here.

3.) Once you open a dispute, do not cancel it until it's resolved to your satisfaction regardless of what the seller offers you to do so - not until a refund (or whatever) is in hand. ]]> http://www.dakkadakka.com/dakkaforum/posts/preList/498443/5140873.page http://www.dakkadakka.com/dakkaforum/posts/preList/498443/5140873.page GMT e-Bay help.
Used to do eBay for a living and things are stacked very unfairly against the sellers IMO. We used to get negative feedback on things that were completely out of control (like UPS dropping a box and completely shattering what was inside despite having a full 1/2" of bubble wrap around it and lots of foam) and it's almost impossible to get it removed.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/498443/5140938.page http://www.dakkadakka.com/dakkaforum/posts/preList/498443/5140938.page GMT e-Bay help. http://www.dakkadakka.com/dakkaforum/posts/preList/498443/5141085.page http://www.dakkadakka.com/dakkaforum/posts/preList/498443/5141085.page GMT e-Bay help.
"Dear XXX123, thank you for the item which I received on Xth date. Unfortunately it differs from the auction item for which I bid, in the following details:

(colour, condition, model number, etc.)

and I do not choose to accept it in that condition."

Then you can either go on to suggest what you would accept as a resolution, or wait for them to make their own suggestion. You could ask for a partial refund, or replacement or full refund, as you think best suits your case.

If the seller is a genuine seller they will usually agree to any non-abusive request, or make a fair suggestion of their own accord.

The main thing is to do everything in writing through eBay's message system, so you have verifiable copies.

Also, remember there is a time limit for starting a claim via eBay, so don't let the seller string you along until the timer runs out. A genuine seller will resolve the problem in one or two weeks at the most. If they make excuses for a longer delay, you should be suspicious.

To give an example, my wife recently won a set of Japanese ceramics, but it arrived with one piece cracked due to bad packaging. We reported this to the seller. He asked for pictures, which we sent. He then offered a full refund, which we accepted.

On the other hand, I won a clock, paid, and a week later the clock had not arrived and was not shown as despatched. I contacted the seller to report non-arrival, and ask if it had been sent. No response. A week later I started a dispute on eBay.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/498443/5141267.page http://www.dakkadakka.com/dakkaforum/posts/preList/498443/5141267.page GMT e-Bay help. http://www.dakkadakka.com/dakkaforum/posts/preList/498443/5141294.page http://www.dakkadakka.com/dakkaforum/posts/preList/498443/5141294.page GMT