http://www.dakkadakka.com/dakkaforum/posts/list/8.page JForum - http://www.jforum.net
I've emailed a couple other retailers to find someone with a better return policy to take my business to in the future, but I figured I'd ask the community what their experience has been with various online retailers for this issue. Is CMON's response a fairly standard one? Or am I being reasonable in thinking that's a pretty crap policy.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/594264/6812599.page http://www.dakkadakka.com/dakkaforum/posts/preList/594264/6812599.page GMT http://www.dakkadakka.com/dakkaforum/posts/preList/594264/6812655.page http://www.dakkadakka.com/dakkaforum/posts/preList/594264/6812655.page GMT
Warranty replacements (for any item - not just miniatures) for manufacturers defects are the same as having that original item. They are still obligated (in most jurisdictions) to continue providing you will new items till you get ones which is whole and functional.

Many countries (UK and most of Europe, Australia, Canada) have rather straight forward laws that cover this issue. If you receive a damaged or defective product, the supplier is responsible for replacing it with one which is not damaged or defective. It doesn't create a new sale contract - it simply is a replacement. If there is a warranty on top of that (not generally applicable for miniatures...) that warranty is still in place even though the replacement is not the one you bought.

That said - I have never had to provide anything more than a picture to get a replacement for a miscast, in most cases companies don't even ask for that. The laws allow for them to require the damaged goods to be returned to them before issuing a replacement or refund...it is just much more of a hassle for them to deal with that as opposed to just dealing with it immediately.

The only time I have ever returned a miscast was with a silver casting - but in that case it was because the miscast was actually rather valuable on its own because of the precious metal content.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/594264/6812801.page http://www.dakkadakka.com/dakkaforum/posts/preList/594264/6812801.page GMT