<![CDATA[Latest posts for the thread "Forgeworld - what constitutes a complaint?"]]> http://www.dakkadakka.com/dakkaforum/posts/list/8.page JForum - http://www.jforum.net Forgeworld - what constitutes a complaint?
Should I take photo's and send forgeworld an email? They do make detailed parts look rather flat :/


]]> http://www.dakkadakka.com/dakkaforum/posts/preList/696622/8776393.page http://www.dakkadakka.com/dakkaforum/posts/preList/696622/8776393.page GMT Forgeworld - what constitutes a complaint?
If your local to Forge World walk in their with it and say WTF? ]]> http://www.dakkadakka.com/dakkaforum/posts/preList/696622/8776406.page http://www.dakkadakka.com/dakkaforum/posts/preList/696622/8776406.page GMT Forgeworld - what constitutes a complaint? http://www.dakkadakka.com/dakkaforum/posts/preList/696622/8776409.page http://www.dakkadakka.com/dakkaforum/posts/preList/696622/8776409.page GMT Forgeworld - what constitutes a complaint? http://www.dakkadakka.com/dakkaforum/posts/preList/696622/8776450.page http://www.dakkadakka.com/dakkaforum/posts/preList/696622/8776450.page GMT Forgeworld - what constitutes a complaint? http://www.dakkadakka.com/dakkaforum/posts/preList/696622/8776514.page http://www.dakkadakka.com/dakkaforum/posts/preList/696622/8776514.page GMT Forgeworld - what constitutes a complaint? A lot of their issues are with older models. I've not had significant issue with recent releases, especially high detailed figures... But damn did my Tauros jeep have problems.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/696622/8776521.page http://www.dakkadakka.com/dakkaforum/posts/preList/696622/8776521.page GMT Re:Forgeworld - what constitutes a complaint?
The quality of FW casts are generally among the best iv worked with and their CS is really good especially when it comes to replacing stuff that's not quite right especially compared to a couple of other companies iv bought from recently *looking at you warlord*]]> http://www.dakkadakka.com/dakkaforum/posts/preList/696622/8777284.page http://www.dakkadakka.com/dakkaforum/posts/preList/696622/8777284.page GMT Forgeworld - what constitutes a complaint?
Their manufacturing costs must be pretty low, or they care more about the customer than profit. Both pretty rare in the model business.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/696622/8777719.page http://www.dakkadakka.com/dakkaforum/posts/preList/696622/8777719.page GMT Forgeworld - what constitutes a complaint? FW and the random die roll to see if you need replacement parts. Whether I would have bothered asking for a replacement depends on how soon I needed to use the model. Fixing the filled-in lines is pretty straightforward but annoying, so it would be a question of whether I'm willing to wait a month for a replacement to avoid the work of fixing the part. Sometimes it's just not worth waiting for replacements even if the casting quality is lacking.

 LazzurusMan wrote:
Their manufacturing costs must be pretty low, or they care more about the customer than profit.


Probably a combination of both. They can afford to cast a replacement for you, especially at local shipping prices instead of international, and they know that a major factor in people continuing to buy their products is the knowledge that when you have a bad cast (when, not if) it will be replaced no questions asked. The real question is why they find it cheaper to send out replacements at lose money on international shipping instead of having better quality control that tosses out the bad casts before they're sold. There must be a lot of people who don't care how bad a model looks as long as it has the rules they want.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/696622/8777748.page http://www.dakkadakka.com/dakkaforum/posts/preList/696622/8777748.page GMT Re:Forgeworld - what constitutes a complaint? lol.

On a real note if you paid for it at the door like the gst or what ever you will have to for any replacements as well.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/696622/8777776.page http://www.dakkadakka.com/dakkaforum/posts/preList/696622/8777776.page GMT Forgeworld - what constitutes a complaint? FW actually asked me to send the models back so they can bring them back to the warehouse and, probably, say something to the guy who packed them. ]]> http://www.dakkadakka.com/dakkaforum/posts/preList/696622/8778363.page http://www.dakkadakka.com/dakkaforum/posts/preList/696622/8778363.page GMT