KhornateCake wrote:
Seeing this thread just made me remeber that back in June 2013 they look my £30 with nothing to show for it!

After 4 weeks of constant emails asking where my Eldar codex was I just gave up...

wow maybe you should shoot them another e-mail

Arrived at this page via google so apologies if I'm threadomancing or whatever.

I'm still waiting for dispatch on a TWG order I placed a month ago, 2 common items that were supposedly 'In Stock'

Never had trouble with them before, wasn't aware this thing happens with them. This'll be my last order from them methinks.

I've just put a request for a refund for an item I ordered a while ago, was in no hurry for it. But when I receive a template response to a request of estimated delivery time, it annoys me (that's putting it politely), so we'll see how long that takes.

If it takes longer than 7 days from your first email to have the refund actually in your account, I really would recommend going straight to your bank.

Back when the Imperial Knights had just come out, these guys had a 30% off sale and so I ended up placing not just one order, but TWO with them. (bought a Knights codex, and an X-Wing model on one, and a Knight on the other)

After a couple of weeks of not hearing anything, I decided to send them an email to find out what was going on...
Apparently, they had a back-log of orders and was asked to wait, unless I wanted a refund.

I gave them the benefit of the doubt.

4 weeks after placing the order, still no word. So again, I sent another email.
This time, they were waiting for new stock and was asked to wait again or get a refund.

SIX weeks after placing the order... Still nothing... Again, sent another email, this time complaining about the innapropriate length of time it took for them to process orders, and that their advertisement of "Shipping within 4-10 days" to be misleading and that I would be contacting the ombudsman if my orders were not processed soon.
Again, they gave me their apologies and said that their new stock would be in by the end of the month...

Today, after 8 weeks of having placed my order, I FINALLY get my "Order dispatched" emails... WELL ABOUT TIME!

And you know what I else I get with that? SWEET F*CK ALL! No apology, no "here's a present for your untimely wait"
Maybe I'm speaking too early, and there will be something when the package arrives (if it arrives...)

In any case... This has been a very valuable lesson:

STAY AWAY FROM TOTAL WARGAMER!!

Like I said Total Wargamer orders usually need 2 months to process, 3 months to get to you from the day you placed your order. The "present for your untimely wait" is the 30% off that no other discount gamer store can match (though this tactic only works for bulk orders - for orders around 50 pounds I think waylandgames is the better deal)

I'm rather worried about the guys here who have been saying they havent heard from TWG for 6 months and are still waiting for their order. Now that needs some looking into

Agreed.

Gotta keep on them like the plague!
And write to Trading Standards, if needs be!

This is the stock message they're seing out at the moment:

"I apologise for the delay in shipping your order. We have been experiencing high demand for products recently, which has unfortunately resulted in longer than usual dispatch times.
I am sorry for the delay. Please let us know if you would prefer not wait any longer - if you agree to wait we will ship your order as soon as possible."

I personally asked for a refund as it's already way beyond their stated dispatch schedule. Will update if/when refund is received so others know what to expect.

"recently"

hahaha oh boy they still use that one, eh?

"Longer than usual dispatch times" presumably means six months rather than three.

Man I wish I had seen this...

Must be a year ago, placed an order, usual rubbish of waiting on a shipment, blah blah, demanded a refund which they allege they put through, nothing showed up.

Called my credit card, sent 20 pages of emails to them. Cash refunded in 14 days.

Straight to Wayland Games.

I should have known given the prices.

For fellow Aussies, thecombatcompany.com are really cheap for models and paints, have an actual shop that I have been to, and are genuinely good guys - apparently they do a lot of international orders as well, which is baffling to me as usually everything here is 2x the price.

As you can see from my signature, yes.

All in all, it took them two months to get my order to me. My emails were responded to (eventually) with nonsense excuses time and time again, which I'm pretty sure were either pre-prepared or auto-replies, such as below.

TWG wrote:> Date: Sat, 10 Aug 2013 12:58:42 +0000
> 
> Very sorry for the delay in shipping your order.
> 
> We have had supply issues over the past couple of months.
> 
> We are due to receive a substantial delivery shortly.
> 
> When this does come in delivery to our customers will be within a couple of days.
> 
> If you do not wish to wait please let us know and we can arrange a refund.

TWG wrote:> Date: Wed, 21 Aug 2013 15:30:25 +0000
> Hello Daniel
> 
> Your order is still showing as processed - I am sorry this has still not been sent.
> 
> I will chase this with the warehouse again, but if you would prefer a refund, I can arrange that for you.

TWG wrote:> Date: Wed, 25 Sep 2013 06:21:35 +0000
> 
> In all honesty the earliest we can get this to you is the end of next week.
> 
> I have updated the address on the order.
> 
> Again, very sorry for the delay.

Order arrived on the 7th of October.

TWG wrote:Sorry it took so long.
Regards,
Paul Adkins
Total Wargamer

I usually try to be understanding and patient and all those good things. However, there's only so far that can go. Sure, business is rough, but claiming things aren't in stock when the site lists them in stock, for example, is just lying.

If they were having stock issues, why were those items all listed as being in stock on their store? Combined with finding numerous people complaining about them and citing almost exactly this response, it's obviously just a handwaving auto-response.

Also, don't let the reviews fool you, because I'm pretty sure they're fake.

I buy from Dark Sphere, now, being the cheapest place I have found (and also stocks fun stuff like plasticard, unlike Wayland - but Wayland have magnets). Their service is also quite excellent. They apologised quite considerably when my order was going to be a day late due to their street being buried by the freak snow that was happening in London, and let me add an item I forgot to the second part of my two-part shipping.

Wayland is great too, though. Literally the only reason I don't buy from them regularly is because Dark Sphere is a little bit cheaper.

Off topic: Greenstuffworld has magnets and tools and sculpting supplies dirt cheap. I think they are in Spain, got a huge amount of stuff from them that is extortionate if I buy it locally.

Well, I decided to take the initiative and contact Blackminster Business Park's management, the site where TWG is located.

They were unaware that TWG had effectively disconnected their phone, but told me they had received 'endless' phone calls regarding their business practices.

They advised me that they are usually open weekdays until 10pm 'fooling about' if anyone wishes to pay them a personal visit.

Sounds like they've had enough of them too.

@bovrillor, could you please pm me the phone number as TWG owe me money that should have been refunded and all I seem to get is standard template responses and multiple broken promises

PM sent, though I don't think the business park management are in any position to do anything about it... their response to my complaint was apathetic at best.

I'd love to get hold of an actual phone number for the TWG store... they must have something for their own use, or a personal mobile at the very least.

Further discussion with their landlord leads me to suspect there may be a Maelstrom brewing here, if you catch my drift...

I requested a refund via every one of their email addresses almost a week ago. They have yet to dignify me with a response of any kind.

In all honesty folks, at this point, just go through your Credit Card provider to get your money back. That is, assuming you used a credit card.

Assuming your credit card statement from paypal - if you've used that - also mentions TotalWargamer, I imagine you could also try getting it back through your bank, even though it's past paypals own refund window.

If you've used debit cards, well, um, I'm sorry...

I have sent a email asking them to cancel my order and am think of using Arcane miniatures Instead.

Personally I rate Arcane as worse than TWG. Utterly amazing he's still in business.

I've had good experiences with Wakefield Warriors Wargaming. They even answer their phone!

 Riquende wrote:
Personally I rate Arcane as worse than TWG. Utterly amazing he's still in business.

Why so?

 Compel wrote:

If you've used debit cards, well, um, I'm sorry...

Far as I know banks have a lot more protection for internet purchases on Debit cards now so chances are whilst you've spent your money and not the banks you might get some help - however that is likely only if the retailer has not refunded you after you've requested a refund from them. So if you want a refund ask for one from TW and then only if they don't give that to you in a timely fashion escalated it to the next level. (unless you've evidence/reason to think that they've folded and won't honour refunds).


Honestly it sounds like they've got something in their cash flow broken to the point where its like Maelstrom in that they need more orders to ship and fulfill the orders they've already got. Plus their drawing factor is their discount (and they know this) which means its likely very hard for them to dig themselves out because of the high discount eating into their gains per sale.

 sing your life wrote:

 Riquende wrote:
Personally I rate Arcane as worse than TWG. Utterly amazing he's still in business.

Why so?

Because he's like TWG, but with worse comms.

He did actually issue me a refund on the one order I've placed, because bizarrely, in his head, it was easier to ignore my emails asking him to confirm my order had been received, fail to respond to my PayPal dispute where I stated explicitly that i was still happy to continue with the transaction but had been unable to get a response any other way and just give me my money back than simply fething talk to me

The only thing good that came out of that was I discovered Troll Trader, as the only other UK stockist of Enigma Miniatures I've found, and they're reliably great.

 azreal13 wrote:

The only thing good that came out of that was I discovered Troll Trader, as the only other UK stockist of Enigma Miniatures I've found, and they're reliably great.

It's worth trading with TT on ebay just to get the TT authentic feedback comments!

Their eBay stock often differs from their site stock too, and sometimes the free p+p on eBay is worth the higher price than the site + shipping! All part of the fun!

Took 8 weeks to get a set of brushes. Same old problem as everyone else, a few emails back and forth, then nothing. Posting on their Facebook was the best way to response.

Posting your experience here is another good way to get their attention. http://www.consumeractiongroup.co.uk/forum/showthread.php?373585-Total-Wargamer-Problems.

I'll be shopping at Dark Sphere from how on, and occasionally GW if the need arises.

Update: I just received a cancellation/refund notice from them, along with the stock apology email.

Online banking is down atm but I assume the deed is done.

I'll be sticking with my FLGS in future. Only 10% off generally, but service is worth paying for. A full week between every response is just not worth *any* discount.

Bovrillor wrote:
Online banking is down atm but I assume the deed is done.

I salute your optimism

 Sir Arun wrote:
Like I said Total Wargamer orders usually need 2 months to process, 3 months to get to you from the day you placed your order. The "present for your untimely wait" is the 30% off that no other discount gamer store can match (though this tactic only works for bulk orders - for orders around 50 pounds I think waylandgames is the better deal)

I'm rather worried about the guys here who have been saying they havent heard from TWG for 6 months and are still waiting for their order. Now that needs some looking into

Well, I placed quite an order (225 £) on 2013 November 19th and I am still waiting. I am regularily writting to them, it is always "sorry next week" I really start to feel crazy about it. If there is any action group I wil gladly join them. For a number of reasons I prefer not to cancel my order and I even proposed to them to change it for more easily available items... Wihout results.

 azreal13 wrote:

 sing your life wrote:

 Riquende wrote:
Personally I rate Arcane as worse than TWG. Utterly amazing he's still in business.

Why so?

Because he's like TWG, but with worse comms.

Way back when Uncharted Seas was first released, I preordered a couple of ships from him as he was the only place I could find selling them. The release date for the game came and went, no ships. I got no word from Arcane, no responses. When I eventually did get a reply, which I recall being at least one month after release, I was told that they'd decided not to stock the range. To be fair, I did get a refund, but it still came across as poor service

Worse, though, was when they were running a competition for Rackham's new Cadwallon RPG rulebook, I think it was just a prize draw from orders placed. I'd ordered the book, and had again had loads of problems getting it sent to me, so as well as a refund I ended up 'winning' the competition and getting a free book (and a box of figures). Great for me, but anyone else hoping to win that competition was screwed over. I haven't ordered from them since due to the outright dishonesty involved.

On top of that, the FLGS owner we used to have in town knew the guy (Russ) personally, from various events and shows, and was never complimentary about him.

Decided to get I wanted from my LGS instead.

I've always gotten what I've ordered from Total Wargamer, albeit it has usually taken 1 to 2 weeks to arrive.

As a rule of thumb, I'm happy enough to order from them and take advantage of the lower prices if it's something I don't need in a hurry.

If it was something I needed ASAP I would look elsewhere based on my personal experience.

kb_lock wrote:

Bovrillor wrote:
Online banking is down atm but I assume the deed is done.

I salute your optimism

Indeed, it seems I was overly optimistic. No sign of a refund. I'll try one more email before I sic my CC company on them.

I got my refund back, took about 8 or so days from them agreeing to refund me to it being back in the bank. As soon as I received it I ordered a hydra/wyvern kit from element games (at lunch time) and received it the next day. Says alot when TWG couldn't get me 2 IG chimeras in over 3 months!

They did that same trick with me, unfortunately. CC company got it back in about 2 weeks

I don't know whether to be impressed or terrified that a year after my own problems with Totalwargamer, they haven't changed a single iota.

The fiasco continues.

TWG took my money on the 17th April

After countless emails I received a cancellation notice and promise of refund on the 3rd May

Another string of emails followed as my refund was not processed. I was assured that a technical fault was the cause and it would be rectified immediately.

Today - the 16th May, I received a duplicate of the original email - "your items are currently backordered blah blah blah"

Either they have severe internal communication issues or they're just playing me now.

I've given them 3 days to process the refund or I'll be taking it up with my bank.

haha I just got one of their newsletters today:


"New Warhammer 40,000 Rulebook available to pre-order at 30% discount.
Pick up the essential new rulebook for just £35."

sure....might turn up before 8th edition.

Just got part of my order after a month of waiting. I ordered a couple of Infinity bits plus an 'Honoured Imperium' scenery piece. The Infinity bits arrived today, but with a Wayland Games invoice?!? Plus no sign of the scenery. I've bought from TWG before and received what I ordered [albeit slowly and after having to chase] but this is the last time.

I've been communicating through Facebook messages, which Paul does reply to eventually, so will see what happens with my scenery.

I'd not heard that Wayland was doing TWG orders - sounds like TWG might have some serious troubles with their distributors if they have to buy stock from another retail outlet to supply their own orders (and very bad business for them as they likely make 0 profit and likely lose money on postage).

Otherwise I can't work out why you'd have a wayland games slip in your order. You're very sure you didn't cancel or place a separate order with Wayland ?

 Overread wrote:
I'd not heard that Wayland was doing TWG orders - sounds like TWG might have some serious troubles with their distributors if they have to buy stock from another retail outlet to supply their own orders (and very bad business for them as they likely make 0 profit and likely lose money on postage).

Otherwise I can't work out why you'd have a wayland games slip in your order. You're very sure you didn't cancel or place a separate order with Wayland ?

100% sure. I don't use Wayland Games. Like I said, I've used TWG before and have gotten all of my stuff eventually [and have even defended them on Dakka in the past], but having to use another discounter to fulfil part of the order is very worrying and means I won't be using them again. Plus they still owe me for the honoured imperium.

 Overread wrote:
I'd not heard that Wayland was doing TWG orders - sounds like TWG might have some serious troubles with their distributors if they have to buy stock from another retail outlet to supply their own orders (and very bad business for them as they likely make 0 profit and likely lose money on postage).

Otherwise I can't work out why you'd have a wayland games slip in your order. You're very sure you didn't cancel or place a separate order with Wayland ?

Hi Overread,

Jake From Wayland Games Here, I just want to point out that Wayland Games have absolutely no association with Total Wargamer at all.

Regards
Jake @ Wayland

I found this thread via Google and would just like to add Total Wargamrs phone still doesn't work and is just an answering machine that tells you to email them. I wish I'd googled them before I decided to buy off them.

 Jake-Wayland wrote:
Jake From Wayland Games Here, I just want to point out that Wayland Games have absolutely no association with Total Wargamer at all.

But presumably they could have bought stock off you as a customer, if they were having troubles getting stuff in from suppliers?





Automatically Appended Next Post:

TootToot wrote:
Total Wargamrs phone still doesn't work and is just an answering machine that tells you to email them.

Which probably leads to an inbox with an autoresponse... "please note we have too high a volume of email to deal with, please phone us"...

I actually haven't now placed an order with them since the start of 2013, so I don't feel like my defence of them (as in, I've never had any problems, not that I think they're particularly awesome) can be considered valid any longer.

 Riquende wrote:

 Jake-Wayland wrote:
Jake From Wayland Games Here, I just want to point out that Wayland Games have absolutely no association with Total Wargamer at all.

But presumably they could have bought stock off you as a customer, if they were having troubles getting stuff in from suppliers?

Of course, but its a bad sign. For a start shops run by buying stock cheap and then selling it on to the customer for a higher price, the difference between the two being what pays the way for the shop. If they are buying direct from another retailer chances are that they are then making almost nothing and could even be taking a loss for each transaction - remember they've got to pay postage themselves even if they make a big enough order to not pay postage for a Wayland order; plus they've got to pay staff to unpack, repack and post on the parcels to their own customers.

It also suggests that they are having trouble sourcing items direct from their distributors, which is a worrying thing for any shop; especially one in a niche market where there are only a handful of distribution networks and for some miniature lines only one.

It could be a one-off but if it were I'd have expected them to at least change the receipt over, its bad form and missleading to the customer to send out a receipt like that; plus considering that hte customers contract for purchase is with TW and not Wayland it might even be illegal to supply such a receipt (although I'm not sure on the legalities there).

 Overread wrote:
I'd not heard that Wayland was doing TWG orders - sounds like TWG might have some serious troubles with their distributors if they have to buy stock from another retail outlet to supply their own orders (and very bad business for them as they likely make 0 profit and likely lose money on postage).

Otherwise I can't work out why you'd have a wayland games slip in your order. You're very sure you didn't cancel or place a separate order with Wayland ?

What would have happened is the owner, unable to fulfill the order has ordered from Wayland direct to the customer address....

Was about a year ago I ordered (the one and only time) and after a month of getting no where the TWG ordered my figures from GW direct to my address... So they lost money......

I needed the figures for a tournament in that instance, my fault maybe for not checking their rep but when a site says '10 working days' you assume that is the norm...

....

Crazyyyyyyy

 Riquende wrote:

Which probably leads to an inbox with an autoresponse... "please note we have too high a volume of email to deal with, please phone us"...

I actually haven't now placed an order with them since the start of 2013, so I don't feel like my defence of them (as in, I've never had any problems, not that I think they're particularly awesome) can be considered valid any longer.

They told me they were experiencing a high volume of orders and If I didn't want to wait to let them know. I replied I'd wait then googled them to find this thread, told them I want a refund now and waiting for a responce. I tried to do it in a new ticket but I can't actually make one, which is why I rang to ask them to check my ticket. I'm a mug for not doing research before I bought from them. If they don't reply to my refund request I guess I'll go the bank Wednesday and see if I can get them to reverse the charge.

Well, they ignored my ultimatum - surprise surprise.

I called Santander today and they were very helpful. As it turns out, this chap's advice was spot-on.

 Compel wrote:
If it takes longer than 7 days from your first email to have the refund actually in your account, I really would recommend going straight to your bank.

Since TWG have essentially disconnected their phone, they are basically assumed to be at fault by default.

Bank is sending me a letter. I just have to sign it and optionally include printouts of any evidence (emails, forum threads) I have. When they receive it, the bank will refund me the money from their own pocket and settle the matter with TWG themselves.

Between the info on this thread and the laughable email support, TWG don't have a leg to stand on.

edit: I should point out, I used a DEBIT card. They are protected in the same way Credit Cards are, as long as they have a VISA logo.

Personally, never had a problem with TWG. Order made, item received. Job done. Feels like TWG are struggling a bit of late from what I have read on here.

TootToot wrote:


They told me they were experiencing a high volume of orders and If I didn't want to wait to let them know. I replied I'd wait then googled them to find this thread, told them I want a refund now and waiting for a responce. I tried to do it in a new ticket but I can't actually make one, which is why I rang to ask them to check my ticket. I'm a mug for not doing research before I bought from them. If they don't reply to my refund request I guess I'll go the bank Wednesday and see if I can get them to reverse the charge.

That's their stock/template email - you could email them about the weather and you'd still get that response.

From the one occasion I actually got a hand-written response, I was told that their tickets & responses are sorted by the original ticket date so the responses get buried at the bottom of their list. I found the solution to this was to spam all three of their email addresses with CC'd messages with a new subject heading instead of just replying to tickets. Admittedly they responded with more BS & lies, but it did *get* a response.

I've had a chat with their landlord, other businesses on the trading estate and some Evesham locals who wish not to be named. All these discussions sounded a lot like the ones I had with Maelstrom's associates before they turned into a financial black hole.

They responded to my refund request yesterday and I got my money back in my account today. That was a lot less hassle than I expected.

Be Warned ...... TW are offering the new 40k Objective cards and Psychic cards at 30% off the RRP since they will only have 2 sets of objective cards and 4 sets of psychic cards available on day of release ( and will be unable to get anymore till mid September) order these at you own peril

GW have stopped trading with them

revalationpainting wrote:
GW have stopped trading with them

and you know this how?

I'm assuming he is getting his information from this facebook page/post:
https://www.facebook.com/TotalWargamerComplaints/posts/708015782570682?fref=nf

If that is indeed true then TW is in trouble, I don't know if GW sell to any distribution networks (my gut feeling is that they only sell direct); but even if they do that would mean TW would be unable to keep their 30% cut as chances are trading with a middleman party would result in increased purchase costs for them.

That said considering the earlier comments regarding their workplace and relations there it sounds like TW is crashing, burning and about to die.

TW are currently the only company I won't order from.

I believe they overstretch themselves, and should stick to being a FLGS (which I hear they are good at) and realise they do not have the staff to be the massive online presence they are trying to be.

I've placed two orders with them, neither arrived and both were a (2 month, and 6 month) long nightmare of non-respondance to eventually get refunded.
At one point they had over £150 of my money for 6 months...!

I believe their main problem is a slow re-stock (because GW don't give any priority to 3rd party re-stocking) and an overly accepting order system where they will accept any order despite their lack of stock, combined with not having enough staff to handle online correspondence. It just creates a bad situation.

I kept getting promises, that kept being broken. I even offered to break my order down into smaller orders in the hopes that it would get completed but promises were made, and broken, repeatedly.

If you were going to order from TW, I'd advise making it a small order they can process with limited stock.
It's a shame as their Game Store looks fun and friendly, but their online ordering process just seems to be harming their reputation.

Yeah, that's a funny thing. Technically speaking, Total Wargamer would be my 'LGS' except... due to their terribleness with their webstore, I pretty much will not even consider travelling there.

.. I would love to hear what happened to TW, directly from the owner.

Despite everything that has happened on the few occasions I met him he seemed like such a nice guy, a genuine hobbyist and really driven to make a good gaming store.

But last time I was in the store it seemed like not a single new product on the shelf since I had last visited months before. It used to be a real Alladin's cave as well. It does not bode well..

I can probably answer that, most hobbyists suck as business people.

I contacted GW about my issue (nothing from my order since November 19 2013), the answer from GW was quite simple:

"Games Workshop terminated its trading relationship with Total Wargamer with effect from 23rd May 2014, as a consequence of the number of complaints we received in connection with this trade account and its failure to deliver orders, and provide refunds, to customers within the required timeframes. There has been no delay or fault on the part of Games Workshop with regard to the dispatch of products to this trade account."

So I am waiting fro a refund from TotalWargamer... Does anyone can recommand me a serious retailer with good discount ? Basically I should return to Wayland games but their 15% discount is a bit low, even if their service is great... Just aasking. Good luck to anyone having issue with Total Wargamer. Just DO NOT buy GW items on their site.

I am loving Ekement games tight now. Great prices and delivery on GW product amongst others.

reluxor wrote:
even if their service is great.

No it isn't. Not even close.

Oh, and I would like to add that I proposed Total Wargamer to change my order for anything they can offer me in GW list, including warhammer 40 K OR warhammer Fantasy... They did not consider it. So do not expect they will do anything to solve your problems.

The sad thing is that I was charged 30% for commercial commerce taxes that I will probably will never be able to get refunded... I placed this order on November 19th when finecast was still available for retailers and now well... I just have to buy these full price on GW shop.


Automatically Appended Next Post:

 sing your life wrote:

No it isn't. Not even close.

Would you be kind enough to tell me which problem you had ?

What about Element Games ? Do you have good experience with them since a long time ? Many thanks...

Only problem I've had with Wayland is that their orders sometimes take a bit longer than expected, but generally never more than a one to two weeks for most things. They also react promptly, least in my cases, to support tickets and whenever anything proved unavailable refunds were given upfront (I recall I ordered some paint around the time GW were changing paints around and they couldn't get one colour).


As for discounts Wayland generally has the most discount that I've seen for GW goods brand new. Mostly I think you might see some promotional periods with a higher discount and you could see some loyalty schemes give more; but online I don't really think its viable to discount much more heavily.

I've ordered from Firestorm Games in the past with good results; you won't see a higher discount, but they've good solid service.

reluxor wrote:

 sing your life wrote:

No it isn't. Not even close.

Would you be kind enough to tell me which problem you had ?

they usually take about 1 month to deliver my orders, even they and their fanbois claim they have the best service of their type in Europe

What about Element Games ? Do you have good experience with them since a long time ? Many thanks...

They have masterful delivery, only about 1 day each to process and deliver your product

Replies are bolded.


Automatically Appended Next Post:

 azreal13 wrote:
I can probably answer that, most hobbyists suck as business people.

I don't know of Tom Kirby being particularly into the GW hobby

 sing your life wrote:

reluxor wrote:

 sing your life wrote:

No it isn't. Not even close.

Would you be kind enough to tell me which problem you had ?

they usually take about 1 month to deliver my orders, even they and their fanbois claim they have the best service of their type in Europe

Find one person, just one, praising Wayland for their consistent speedy delivery. I'd advocate reliability over speed in most cases, and while many criticise WG for slow delivery, poor stock level representations etc, I can't recall anyone having issues with actually receiving an order, or getting a refund if they decided to cancel.

I'm no WG fan, particularly, I can't recall the last order I placed, last year probably, and I'd have no issues with your persistent criticism of WG if your issue didn't seem to consist entirely of "they took slightly longer to deliver your toy soldiers than you thought they should" and your reaction to that seem to be so disproportionate.

As long as I receive my order I am perfectly happy. I wouldnt have been upset against Total Wargamer if they did send me the items I ordered, even after several month. But forcing me to cancel is a real pain. Thanks for the advice guys... Be warned: Total Wargamer CANNOT provide ANY games workshop items anymore. DO NOT THRUST THEM.

Actually Wayland seems to have improved on their shipping times.

The main reason for their delays is usually because some item is out of stock and you end up waiting a week or sometimes even two for it to restock.

But between the time you get the "your order has been despatched" notice to the time it arrives at your doorstep, time flies.

E.g. it usually takes 10 days for orders to ship from the UK to where I live, but the last time I ordered from Wayland the duration was only TWO days (despatched 10th, arrived 12th). Incredible.

revalationpainting wrote:
GW have stopped trading with them

Yep i can confirm that GW have suspended trading with them, had a long talk with Trade sales today about them offering the 40k rule book for what equates to cost and the answer to that from GW was to wish them well as any rulebooks or the new Ork items TW are offering will not be coming from Nottingham ..

 Sir Arun wrote:
Actually Wayland seems to have improved on their shipping times.

Last week I ordered on a Saturday evening, got a dispatch email on the Monday morning (at about 10am) and received my goods on Wednesday. Of course, my order was an older box of Infinity stuff and a couple of paints, not 'hot' products (loosely defined as the most recent GW Codex stuff or latest X-Wing wave).

 azreal13 wrote:

 sing your life wrote:

reluxor wrote:

 sing your life wrote:

No it isn't. Not even close.

Would you be kind enough to tell me which problem you had ?

they usually take about 1 month to deliver my orders, even they and their fanbois claim they have the best service of their type in Europe

Find one person, just one, praising Wayland for their consistent speedy delivery. I'd advocate reliability over speed in most cases, and while many criticise WG for slow delivery, poor stock level representations etc, I can't recall anyone having issues with actually receiving an order, or getting a refund if they decided to cancel.

I'm no WG fan, particularly, I can't recall the last order I placed, last year probably, and I'd have no issues with your persistent criticism of WG if your issue didn't seem to consist entirely of "they took slightly longer to deliver your toy soldiers than you thought they should" and your reaction to that seem to be so disproportionate.

This.

Wayland dispatched a recent order to me within hours of it being placed. All of the items I ordered were listed as "in stock". I didn't particularly want to order from them due to order delays in the past (though there was ZERO fuss in sorting them WRT refunds etc. when I got tired of waiting) and due to there now being a shiny new FLGS in my fair city (they could not order in the stuff I wanted). I'll use them, but they're not top of the list due to the rather hippy dippy stock level tracker and well documented problem with delivery times.

With the bolded part in mind, why keep moaning about it if you know this can be a factor if you choose to use Wayland?

They are absolutely terrible, I ordered a box ow warriors of chaos and it took 2 months. I was close to driving to them and getting it and demanding my money back plus petrol fair lol. They gave me discount off my next purchase in recompense but I've not even bothered!

So, I bought:

Bolt Action: starter army-American 1000pts
Bolt action: Armies of the united states Book

Only time will time if I wasn't just an idiot or not.

I've bought Warlord stuff from them a couple of times - Hail Caesar starter set, and some mixed boxes/blister packs on a separate occasion.

Both arrived within 4-5 days, you should be OK.

I noticed they've reduced the Discounts for the new Ork release, if they wasn't no reason to buy GW from them already.

 Pacific wrote:
I've bought Warlord stuff from them a couple of times - Hail Caesar starter set, and some mixed boxes/blister packs on a separate occasion.

Both arrived within 4-5 days, you should be OK.

OK

 sing your life wrote:
I noticed they've reduced the Discounts for the new Ork release, if they wasn't no reason to buy GW from them already.

Has anyone actually went to their physical storefront to see if they even have new GW goods anymore? Considering their trade agreement has been severed. I realize they can still buy from a distributor, but are they? I think ordering Orks from them is going to be a disappointing experience for anyone foolish enough to get sucked in.

Does GW sell to distributors? I thought they dealt direct to local stores?

Also if GW does sell to distributors its likely that they might try to pass that trade ban on through the distributors. There might well be a "black-list" feature in the trade agreement that lets GW blacklist stores (similarly any store that gets blacklisted is likely to find that even if they are not on the distributors black-list the effect of that might well make some not wish to trade with them).

However it happens chances are that they'll have significant problems sourcing any GW models.

 Overread wrote:
Does GW sell to distributors? I thought they dealt direct to local stores?

Also if GW does sell to distributors its likely that they might try to pass that trade ban on through the distributors. There might well be a "black-list" feature in the trade agreement that lets GW blacklist stores (similarly any store that gets blacklisted is likely to find that even if they are not on the distributors black-list the effect of that might well make some not wish to trade with them).

However it happens chances are that they'll have significant problems sourcing any GW models.

In the USA you can buy GW products through distributors. You pay an extra 5% (I believe) for the product though.

Edit: I should have been more specific. B&M retailers can get GW through a distributor, but a sole online seller (understandable) cannot. The same goes for PP.

 inquisitorlewis wrote:

 sing your life wrote:
I noticed they've reduced the Discounts for the new Ork release, if they wasn't no reason to buy GW from them already.

Has anyone actually went to their physical storefront to see if they even have new GW goods anymore? Considering their trade agreement has been severed. I realize they can still buy from a distributor, but are they? I think ordering Orks from them is going to be a disappointing experience for anyone foolish enough to get sucked in.

They haven't had any (or maybe just a little) GW on the shelves for at least 1-2 years. Although, they aren't alone in that regard - the other nearest store hardly had any previously (that place has been closed for a while now), another independent in the next town stopped selling GW many years ago. The latter was when a GW opened in the same town and then suddenly new releases started arriving weeks late or not at all, the shop was primarily a model rail shop and had the luxury of being able to cancel.

Just as a good story for them, ordered a new SM codex last friday and recieved it today. So after panicking after reading this thread, I feel quite chuffed.

My order hasn't been dispatched yet, but hopefully it will be in a day or 2.

I take it back, the girlfriend is a bit soft, got a text off her saying my order had came while I was at work.. Turns out it's the the Spray paint I ordered. Checked my emails and it says Codex SM to follow. I don't live in hope now.

 sing your life wrote:
My order hasn't been dispatched yet, but hopefully it will be in a day or 2.

It's been more than two weeks, I'm baffled why you'd think you're in the sweet spot for dispatch now?

craddock92 wrote:
I take it back, the girlfriend is a bit soft, got a text off her saying my order had came while I was at work.. Turns out it's the the Spray paint I ordered. Checked my emails and it says Codex SM to follow. I don't live in hope now.

yeah, figures...I was surprised TWG still stock GW products after GW had stopped trading with them almost a month ago.

Your best bet is to get in contact with your bank ASAP. Then you'll have to wait a couple weeks to actually receive your money.

 azreal13 wrote:

 sing your life wrote:
My order hasn't been dispatched yet, but hopefully it will be in a day or 2.

It's been more than two weeks, I'm baffled why you'd think you're in the sweet spot for dispatch now?

Wishful thinking, probably.

I wouldn't use Total Wargamer again. I don't mind the wait, but the lack of communication is unnerving.

Dark Sphere are excellent in every way apart from the heavy postage on the bigger items. I've heard good things about Element Games, so I'll be trying them next.

 Sir Arun wrote:

craddock92 wrote:
I take it back, the girlfriend is a bit soft, got a text off her saying my order had came while I was at work.. Turns out it's the the Spray paint I ordered. Checked my emails and it says Codex SM to follow. I don't live in hope now.

yeah, figures...I was surprised TWG still stock GW products after GW had stopped trading with them almost a month ago.

Your best bet is to get in contact with your bank ASAP. Then you'll have to wait a couple weeks to actually receive your money.

Just spoke to the bank, they said on the 15th day after my order to give them a call with all the companies details and they will push for a refund.

At least it's a lesson learnt lol

Well sod it anyway, juat found this post about total wargamer.

Put in two orders with them for new ork stuff and rule book to the priceky sum of about 340 gbp.

Starting to look like I should have spent it on blackjack and whores now that they are apparently not being supplied by g.w.

 Sir Arun wrote:

craddock92 wrote:
I take it back, the girlfriend is a bit soft, got a text off her saying my order had came while I was at work.. Turns out it's the the Spray paint I ordered. Checked my emails and it says Codex SM to follow. I don't live in hope now.

yeah, figures...I was surprised TWG still stock GW products after GW had stopped trading with them almost a month ago.

Your best bet is to get in contact with your bank ASAP. Then you'll have to wait a couple weeks to actually receive your money.

TW is probably sitting there with a huge amount of money owed to distributors and quickly running out of credit and excuses. So they are probably hoping that if they can keep trading and keep taking money that they can pay back their debts and get back onto steady ground. The problem is that this tactic is slow and often doesn't work and if it does or doesn't it nearly always results in very slow turnaround times because they need new orders to pay for stock to fulfil the old orders.

GW cutting trade means that they are either taking orders they now know they can't ever honour or they are buying stock off a middle party (and likely not a distributor) which will mean even more cost for them, less profit margin (remembering that they already have steep discount) and thus even slower potential recovery.

Couple that to increased bad press and reduced trade and unless they have a huge shake-up I'll be surprised if they can survive

or they can do the sensible thing and just stop stocking GW products.

sure, they'll lose a ton of customers, but then they wont be overwhelmed with orders anymore and can actually deliver the orders they take and also not get 200 calls every week and 10 different banks trying to get their money back

 Overread wrote:

 Sir Arun wrote:

craddock92 wrote:
I take it back, the girlfriend is a bit soft, got a text off her saying my order had came while I was at work.. Turns out it's the the Spray paint I ordered. Checked my emails and it says Codex SM to follow. I don't live in hope now.

yeah, figures...I was surprised TWG still stock GW products after GW had stopped trading with them almost a month ago.

Your best bet is to get in contact with your bank ASAP. Then you'll have to wait a couple weeks to actually receive your money.

TW is probably sitting there with a huge amount of money owed to distributors and quickly running out of credit and excuses. So they are probably hoping that if they can keep trading and keep taking money that they can pay back their debts and get back onto steady ground. The problem is that this tactic is slow and often doesn't work and if it does or doesn't it nearly always results in very slow turnaround times because they need new orders to pay for stock to fulfil the old orders.

GW cutting trade means that they are either taking orders they now know they can't ever honour or they are buying stock off a middle party (and likely not a distributor) which will mean even more cost for them, less profit margin (remembering that they already have steep discount) and thus even slower potential recovery.

Couple that to increased bad press and reduced trade and unless they have a huge shake-up I'll be surprised if they can survive

I'd agree with that on general principle, but would it surprise you to learn that this thread will shortly be celebrating it's second birthday, and we still have people "giving them a chance" and still have people discovering the thread after an order was placed?

Looks like the end times are upon us.

Unless it's just a glitch, the add to cart option appears to have disappeared from the site.

This could be a major red flag - anyone with any product or money owing probably needs to take action, like, today.

Yeah just checked, doesn't look good for outstanding customers

They also seem to have everything listed at full RRP, no discount, so either they're having a major reshuffle or this is the end for them.

I've started a thread in N+R to try and reach as many possible customers as we can.

Good Idea Azreal

 Skarnir wrote:
Well sod it anyway, juat found this post about total wargamer.

Put in two orders with them for new ork stuff and rule book to the priceky sum of about 340 gbp.

Starting to look like I should have spent it on blackjack and whores now that they are apparently not being supplied by g.w.

You sir should get on to you bank/credit card company and instigate a charge back immediately.

While taking time to change their website could be seen as a good sign that they intend to continue I would suggest an investor or debtor would get the gitters and start winding up procedures.

They still have Orks as "pre order"

Not a good sign if they're just updating things.

If it were a store update I'd have expected them to update the stores code offline and then update the code in one go online so that downtime for order processing was minimum.

Is it safe to say?

Recieved a message from them saying "we've stopped taking orders" nothing we didn't already know, but I think it's clearly a bad sign.

Or an irrelevant sign for most of us

Spotted a message sent to the GCN in the uk. It says they have ceased trading.

Looks like it is all over.

In the sense that it all looked so promising when it began, what a shame.

And a shame that another gaming store has gone, although this one was very out of the way (so useless for a local club, other than for the very low population catchment area) and difficult to find unless you went there purposefully.

The last time I was in the store, it had un-changed stock from perhaps 6 months before - I guessed at that point this was probably the way it was going to go.

Would be interesting to see what began the downward spiral..

 Pacific wrote:

Would be interesting to see what began the downward spiral..

Horrid customer service, slow deliver even when they were doing well, and a shop in a bad place which was not nice to go it. When I went in it felt like I was intruding as the people playing at the tables stopped you being able to browse and the guy at the counter ignored me and just sat painting the whole time. It felt like someone was a hobbyist first and the shop was an annoyance to pay for a gaming club.

I kinda feel happy about myself now.

I placed a HUGE order last september (like 15 boxed sets) for a total of 200+ pounds and after much delay I got all my shizz by mid November.

In hindsight I benefited from a company that soon ceased trading altogether and still got that spanking 30% discount.

Just thought i'd post on here to let everyone know that the Total wargamer company was dissolved on 10th June 2014. Have a look on Companies House.

They screwed me over with not sending my order after paying for it, so i'm just trying to get my money back through my credit card company. They're still emailing me as though they are trying to sort out my refund still, which is annoying.

That came up in the other thread in News and Rumours, it is unclear whether the TWG Ltd company is the actual organisation operating the business or not, it may well have been formed in order to bookmark the name, for a project that never took off or a variety of other reasons.

It is still possible that the company/individual operating Total Wargamer is still trading, despite the LLC being dissolved.

Has anyone been down to the store to see if it is closed?

Nothing at all on the FB page, either way..

Its local to me and i know someone that works the store front (nothing to do with the on line side), He said the store is staying open but are retreating from miniatures market.

The website will be phased out and they are no longer taking orders, hence the inability to add to cart.

Those that do go the store will still be able to game as they are keeping the tables set up, and think they will still sell stuff in store.

Got my refund for the outstanding GW stuff i had on order anyway, so i can't complain to much.

I was told by a memeber of staff that they were going back to basics as the online business did not go as planned.
He said they are dishing out a lot of refunds at the moment too.

Everything I am told by them is very ambiguous to say the least.

Ravyon & manrogue, can I ask did you get a chance to look in the store?

Did they have much stock in there? Last time I was there it was pretty much the same as had been there 6 months before (with the exception of some new Mantic stuff), a thin layer of dust over a lot of it.

Sounds like they might be trying to drop all merchandise and fix their outstanding orders via refund. Could be that they've gathered up enough bad complaints that they are being looked into so they are cleaning house in the hope that they can clean up the store side of things and yet still keep a local business running.

Far better than going into administration in many ways; even if they do end up with a bank loan to cover their current debts (at least one single loan can be easier to manage and pay off than lots of disgruntled customers). Especially the case if they've not set their business up right and the owners personally liable for things.