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Hi all.

A)1
B)1
C)2
D)4(Rules publications 1)
E)1
F)1
G)1
H)4
I)1

As a gamer I gave up on GW a long time ago.Because GW are now '...in the buisness of selling toy sodiers to kiddies...'

TTFN.

A. Games Workshop collects customer feedback. = 2

B. Games Workshop responds to customer feedback. = 1

C. When interacting with Games Workshop staff I feel valued. = 2

D. If I have a problem with Games Workshop products I am confident it will be resolved. = 5(model problems only)

E. I believe their business plan has customer value at its heart. = 1

F. I believe Games Workshop values its customers. = 1

G. I believe Games Workshop values established customers as much as new customers. = 1

H. Games Workshop puts major emphasis on differentiating itself from competitors. = 4

I. I feel valued as a customer. = 1


If there is an issue with their models, they correct it immediately. Beyond that not really with much of anything rules wise. In H catagory, they diferentiate themselves by what they do, and by what they dont do or choose not to do, or are lazy gits about not doing(FAQ updates and issues, I'm looking at you for one thing). Differentiating themselves isnt always a good thing when its things you arent doing you should- like closing down their forums

A - 0. Games Workshop collects customer feedback.

B - 0. Games Workshop responds to customer feedback.

C - 1. When interacting with Games Workshop staff I feel valued.

D - 3. If I have a problem with Games Workshop products I am confident it will be resolved.

E - 4. I believe their business plan has customer value at its heart.

F - 4. I believe Games Workshop values its customers.

G - 5. I believe Games Workshop values established customers as much as new customers.

H - 1. Games Workshop puts major emphasis on differentiating itself from competitors.

I - 3. I feel valued as a customer.