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Made in gb
Decrepit Dakkanaut




UK

Quick question (esp as GW's customer service is both shut right now and overwhelmed in general and thus is simple)

Where's the page/site/option to end ones White Dwarf subscription hiding? Much as I do like the full colour front covers, in the end I'm finding that I'm just not really reading much of the magazine and that I'm too wrapped up in internet sources and influences to make it worth me continuing a long term subscription*. So where the heck is it hiding itself?!





*I also need to free up money for my new STL addiction

   
Made in us
Nimble Skeleton Charioteer





 Overread wrote:
Quick question (esp as GW's customer service is both shut right now and overwhelmed in general and thus is simple)

Where's the page/site/option to end ones White Dwarf subscription hiding? Much as I do like the full colour front covers, in the end I'm finding that I'm just not really reading much of the magazine and that I'm too wrapped up in internet sources and influences to make it worth me continuing a long term subscription*. So where the heck is it hiding itself?!





*I also need to free up money for my new STL addiction


You buy 12 months white dwarf, there is no subscription. If you already payed for it, you payed for the whole 12 months. Ending the 12 month run is like buying a space marine box, building one marine and wanting to cancel the purchase for the other 9.

This message was edited 2 times. Last update was at 2021/03/24 21:54:45


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Made in gb
Decrepit Dakkanaut




UK

Hmm I was sure that I was on direct debit payments - that is unless its a 1 year with direct debits through the year?

   
Made in ca
Nimble Skeleton Charioteer





Whenever I bought my year of white dwarf, it was a one time payment for the 12 months.

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Made in us
Fixture of Dakka





 jaredb wrote:
Whenever I bought my year of white dwarf, it was a one time payment for the 12 months.


UK has a different option. I'd probably just email customer service.

   
Made in us
Regular Dakkanaut




 Overread wrote:
Hmm I was sure that I was on direct debit payments - that is unless its a 1 year with direct debits through the year?


Direct Debits is quarterly I think? But yeah, your best option is to ring them up.
   
Made in gb
[DCM]
Decrepit Dakkanaut




UK

They may well have changed things semi recently to the buy a 12 month 'package' of issues as that's what I see on the uk gw site now,

but if you subscribed a while ago as it sounds like you did you are probably on an auto-renewing subscription model so will need to contact them

customer services at 0115 91 40000 (or uk.custserv@gwplc.com although as your going to be asking something 'complicated' a phone call is probably a better first port of call)

 
   
 
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