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Mats are shipped in cardboard boxes. Each mat inside is also packed in a fabric bag.

Some positions do not have mousepad material option available. That's because those designs are our most recent releases and we are still working to launch them as mousepad versions. Preliminary it should happen on Autumn.

Prices depend on mat size and are available while viewing each product separately.

Shipping to US takes around 2-4 weeks depending where you are at.

And thanks for your support

Sounds great, looking forward to getting it! I have a Frontline space mat so I'll post some comparison shots . I really like your designs so if it compares well I think you will be getting a lot of business!

Just ordered a swamp mat in the mouse-pad material. Looking forward to seeing how it compares to my FatMat as well.
Not keen in Frontlines 'green field' type mat, so it's great to see you offering a comparable material with your designs.

Oh man, I forgot all about the swamp mat! I would love to see pics of yours when it arrives

I just placed an order for the mousepad material. Hoping it doesn't disappoint.

Sweet I'll check back regularly. When the new designs are in rubber backed format I'll pick up a couple of them.

Wow, got my mousepad mat in an incredible 5 days from order to delivery in central US.

Looks sweet!

 heshman wrote:
Wow, got my mousepad mat in an incredible 5 days from order to delivery in central US.

Looks sweet!

Yeah, same here.

Ordered a 6x4 space mousepad mat for Halo: Fleet Battles on Thursday and it arrived yesterday. Was not expecting that at all! Kudos to you guys for that quick of a turnaround.

And the mat is great! Looking forward to being able to use it this weekend.

Whoa, that's awesome! What designs did you order, and did you get a shipping notice? Mine hasn't come in yet but I wasn't expecting it yet anyway.

 RiTides wrote:
Whoa, that's awesome! What designs did you order, and did you get a shipping notice? Mine hasn't come in yet but I wasn't expecting it yet anyway.

I ordered the Supernova theme. Looks really good in person.

I didn't get a shipping notification at all, but looking at my order confirmation email, it says they don't send a seperate notification for shipping.

I'd really like to see another company make a mat for DZC. The F.A.T. mat is okay, but it's pretty static and only comes in 4x4.

Having another mat option would allow for some different city layouts. A ruined cityscape in 10mm scale would be awesome.

Anyone with one of the mousemat styles able to take a picture of it for the rest of us? Give us a quick rundown of how it is?

Jebus10000 wrote:

 RiTides wrote:
Whoa, that's awesome! What designs did you order, and did you get a shipping notice? Mine hasn't come in yet but I wasn't expecting it yet anyway.

I ordered the Supernova theme. Looks really good in person.

I didn't get a shipping notification at all, but looking at my order confirmation email, it says they don't send a seperate notification for shipping.

Ah cool, I ordered that one, too! Looks like I ordered the day before you so mine might be close

Will definitely post a pic when I get it!

Just looks like a regular mat...with a mousepad backing.

http://i.imgur.com/18Az6ZA.jpg
http://i.imgur.com/6Vpnq4G.jpg

Folks interested in getting a Deep Cuts mat may want to take a look at This Thread.

After reading that... I wouldn't do business with them. And their own representative in that thread did not help matters.

The Auld Grump

With that particular case I consider that they weren't fully aware of that particular law. Besides that they handled themselves well enough. If anyone else can throw up examples of bad handling from this company then sure, but from my understanding it isn't systemic. The TLDR - customer receives a mat which is discoloured, Deep Cut offer a refund, ask for the mat to be shipped back at cost to the customer without being aware that they should cover that under EU law. It could have been handled better, but I'm giving them the benefit of the doubt that it was just one lapse which will be presumably dealt with outside of Dakka to spite any further frothing over it. =P

I received a mat damaged in shipping from them.
They offered a partial refund or to have me return the mat (my shipping cost) for a replacement.
I took the refund and was happy with the resolution.
The mat was 95% fixable.

Would and have ordered from them again.

Is this a 'mousepad material' mat?

That's my preferred mat type, and was wondering if their new 'mousepad material' mats were worth looking into?

 Wyrmalla wrote:
With that particular case I consider that they weren't fully aware of that particular law. Besides that they handled themselves well enough. If anyone else can throw up examples of bad handling from this company then sure, but from my understanding it isn't systemic. The TLDR - customer receives a mat which is discoloured, Deep Cut offer a refund, ask for the mat to be shipped back at cost to the customer without being aware that they should cover that under EU law. It could have been handled better, but I'm giving them the benefit of the doubt that it was just one lapse which will be presumably dealt with outside of Dakka to spite any further frothing over it. =P

Yeah seriously, not knowing a particular EU law is probably more normal considering that virtually everything is highly regulated.

 Kirasu wrote:

 Wyrmalla wrote:
With that particular case I consider that they weren't fully aware of that particular law. Besides that they handled themselves well enough. If anyone else can throw up examples of bad handling from this company then sure, but from my understanding it isn't systemic. The TLDR - customer receives a mat which is discoloured, Deep Cut offer a refund, ask for the mat to be shipped back at cost to the customer without being aware that they should cover that under EU law. It could have been handled better, but I'm giving them the benefit of the doubt that it was just one lapse which will be presumably dealt with outside of Dakka to spite any further frothing over it. =P

Yeah seriously, not knowing a particular EU law is probably more normal considering that virtually everything is highly regulated.

It's not "any particular EU law". If you're a company that relies on sending stuff to customers, than knowing a law that focuses on sending out faulty wares isn't "any" law. It's basic knowledge.

I can only share my own experience, but I ordered nearly £2000 of mats from Deepcut to fulfil my Kickstarter. Service was top notch, and I will happily spend that kind of money with them again if I ever do anything similar in the future.

I never received any negative feedback on the quality of the mats.

I'll be placing an order in the near future to check out the quality of the mousemat stuff.

Obviously there was an issue in the above linked thread. My experiences have been very different.

 Wyrmalla wrote:
With that particular case I consider that they weren't fully aware of that particular law. Besides that they handled themselves well enough. If anyone else can throw up examples of bad handling from this company then sure, but from my understanding it isn't systemic. The TLDR - customer receives a mat which is discoloured, Deep Cut offer a refund, ask for the mat to be shipped back at cost to the customer without being aware that they should cover that under EU law. It could have been handled better, but I'm giving them the benefit of the doubt that it was just one lapse which will be presumably dealt with outside of Dakka to spite any further frothing over it. =P

The issue that crops up is not only was their company rep in that thread more than a little full of himself, but also the purported deleting of photographs that the customer from Deep Cut's Facebook page when the customer posted on there.

It essentially does come down to a "he said, he said" but pretending that it's just "they didn't know one particular law" is a little bit nonsensical. It especially gets a bit more sketchy and bizarre when the company rep asks a moderator to remove the company address from the customer's posting saying it's their home address--when it was what the customer was given as an address to return the item to.

 Kanluwen wrote:

 Wyrmalla wrote:
With that particular case I consider that they weren't fully aware of that particular law. Besides that they handled themselves well enough. If anyone else can throw up examples of bad handling from this company then sure, but from my understanding it isn't systemic. The TLDR - customer receives a mat which is discoloured, Deep Cut offer a refund, ask for the mat to be shipped back at cost to the customer without being aware that they should cover that under EU law. It could have been handled better, but I'm giving them the benefit of the doubt that it was just one lapse which will be presumably dealt with outside of Dakka to spite any further frothing over it. =P

The issue that crops up is not only was their company rep in that thread more than a little full of himself, but also the purported deleting of photographs that the customer from Deep Cut's Facebook page when the customer posted on there.

It essentially does come down to a "he said, he said" but pretending that it's just "they didn't know one particular law" is a little bit nonsensical. It especially gets a bit more sketchy and bizarre when the company rep asks a moderator to remove the company address from the customer's posting saying it's their home address--when it was what the customer was given as an address to return the item to.

Exactly.

The problem is that they did not distance themselves emotionally - and took the customer's complaints as an attack.

Nor is it the only time - up above Plastic Trees was satisfied - but the company did exactly the same thing in regards to wanting to reverse the shipping.

Nor is it just an EU law - it is pretty much the case in most countries. Canada, the US, and the EU.

And kind of an important law for any company dealing with mail order to know. I have had a company try to do the same to me - and even after they were informed as to the law they tried to shift the costs. (Threat of legal action was enough in that case.)

The Auld Grump

Wow! This is deeply disappointing to see. I was planning on ordering two or three of these mousepad matts from DCS but now I'm reluctant to do so. I'm bothered not so much by the issues of shipping costs (although I agree the company is in the wrong there) but the issue of product QC makes me question whether I can count on even recieving a usable product.

Without going into details, I will just leave this here for another opinion:

All sales on our website are handled by PayPal and their buyer and seller protection programs and our policy is no lesser than that. We do not invent new regulations or terms and we do not modify existing ones. In fact we strongly suggest solving every case via PayPal.

As for a posted link – a customer opened a case and PayPal ruled out in the same way, as was our initial offer – full refund after confirmation that the item is delivered back to us. It was customer initiative and PayPal decision. Still that looks like a good opportunity for a couple of people to stir the water and talk about how better are other manufacturers products. The same manufacturer to whom we became direct competition after we started selling our designs as mousepad options. But I should probably write it off as coincidence.

Gediminas Jonaitis
Deep-Cut Studio

Paypal regulations do not trump your existing legal obligations. Just the fact you remain so incredibly full of it even with this blowing up in your face is more than enough for me to make sure to get the word out via stores, club, tourneys etc never, ever to do business with your company. Can't imagine I'm the only one either.
This sort of crappy behaviour should incur more negative consequences than it seems to usually do - but you're nicely digging a deeper hole for yourself. Keep going. Seriously. Broadcast far and wide how repugnant your day to day business practices apparently are.
I sincerely hope it costs you enough of a fethtonne of business for you to really feel it.

 DeepCutStudio wrote:
Without going into details, I will just leave this here for another opinion:

All sales on our website are handled by PayPal and their buyer and seller protection programs and our policy is no lesser than that. We do not invent new regulations or terms and we do not modify existing ones. In fact we strongly suggest solving every case via PayPal.

As for a posted link – a customer opened a case and PayPal ruled out in the same way, as was our initial offer – full refund after confirmation that the item is delivered back to us. It was customer initiative and PayPal decision. Still that looks like a good opportunity for a couple of people to stir the water and talk about how better are other manufacturers products. The same manufacturer to whom we became direct competition after we started selling our designs as mousepad options. But I should probably write it off as coincidence.

Gediminas Jonaitis
Deep-Cut Studio

Bruh, I am deeply impressed that you're out here throwing around conspiracy theories about posters/customers with an agenda to harm your business. That's a wild claim and will probably help you to garner great deals of good will here on Dakka and we will all surely buy from you, now that you are implying that somebody is being paid to discredit you, rather than you doing something as silly as admitting that mistakes were made and then promising to not make them in the future. This is the good stuff right here, my guy.

PayPal usually sides with vendors rather than customers, so that doesn't really mean anything.

YOU, as a company, chose to send a faulty product to a customer--and then ignored easily searchable regulations that YOU operate under as a company.

And guess what? People will discuss competitor's products when your first post in a thread by a customer makes you seem like a petulant child caught with your hand in the cookie jar in a public forum.

 DeepCutStudio wrote:
All sales on our website are handled by PayPal and their buyer and seller protection programs and our policy is no lesser than that.

Gediminas Jonaitis
Deep-Cut Studio

Nobody cares what yours or Paypal's policy is. It is the law that counts. I do hope you change your practices so that no future customers are out of pocket for your mistakes.

It especially gets a bit more sketchy and bizarre when the company rep asks a moderator to remove the company address from the customer's posting saying it's their home address--when it was what the customer was given as an address to return the item to.

Eh, not that odd in this industry.