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Other Games Workshop Fantasy Games
Reply to "[WQ] Cursed City question about a replacement part "
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[quote=Overread 813319 11654949 1628bc470e0cbbd1ce537d119082130d.jpg][quote=JamesY 813319 11654947 c900e65994382a090172041afa845703.jpg]I'd email gw. They have stock so can replace it. They are normally good for that and don't care where you bought it. I'd send a copy of the receipt just as proof of purchase as well if you can. [/quote] I've not been through the process in a while, but there are enough reports that GW has been changing their stance on this to one where you have to deal with the store you bought from and get a replacement there instead of going through GW. I think its in response to an increase in fake requests based off people buying things from ebay stores and secondhand on FB. So GW would end up sending replacement stock several times over for the same erroring model that was being sent around the stores. Not to mention any outright fake requests since GW's policy was just to send a new order of a full kit. Ergo I think the abuse of the system grew and grew and finally GW is making people go through the stores as that way GW knows 100% that the store is trading with them and that the kits are being replaced properly and not generating false reports for them. It's a huge pain to lose what was once one of the best customer service experiences; but at the same time its understandable and its still very much legal and in-line with standard business practice. Now it might be some things GW will still directly replace for so it can't hurt to contact them with the full details of the purchase and the error, but just be prepared that they will tell you to go through the store you bought from. [/quote]
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