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www.rattleheadgames.com

okay so I ordered 2 squads of guys a while back, this is what I got.

Hi and thanks for the order!

I'm very sorry for taking so long to contact you. As you may have heard, our
business computer was damaged by lightning and we've been effectively shut
down for two and a half weeks. We're just now getting up and running and
have a back-log of orders and emails to work through.

Unfortunately, we will need to back-order the Infantry Booster Packs for
your order. It will probably take a couple of weeks to get those in. I
apologize for the additional delay. We'll let you know as soon as we get
those in and your order is ready to ship.

Thank you!

Brandon Luffman
Owner, Rattlehead Games 7-17-08

four day's later (on the 22nd) I received another e-mail from him saying thanks for the patience etc etc.

I was just curiouse how long should you wait for situations like this? I understand small business problems but when he gave me free shipping and then all this, I"m kind of skeptical.

I'd cancel the order and see what their response is. If they refund your money right away then there is no issue. If they balk about refunding the money then hopefully you paid with paypal. Sometimes however if you threaten to cancel an order the company will do everything it can to ship the order by the next day or so.

This might have something to do with why it's taking the extra time to get your stuff to you:

Latest News

July 31, 2008 - Away for Vacation August 2nd to 10th
We will be closing our office for a week starting Saturday, August 2nd until Sunday, the 10th. There will be people here to receive shipments, and our catalog and email will be operating normally. However, we won't be here to ship orders or respond to emails until the 10th. We apologize for the inconvenience.

Eric