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I have been using Armory primer at about the $10 for GW "primer" mark. It has been nothing but easy to work with and very forgiving for bad conditions and is ready to paint in 30 minutes usually.

Because of my prior good track record, I was quite surprised and concerned about the fuzzy can I received. With no real contact info on the can, I contacted John at DorkTower. He was pleasant but informed me that he was not the man to talk to but he would forward my concern / complaint forward. Within a day or so, Michael Webb contacted me from Alliance Game Distributors.

Michael went out of his way to make sure that I was happy. I must say, it was very nice dealing with such a quick responding and pleasant company. It seemed as though his primary concern was that I was happy with the outcome of the incident. It's quite refreshing to have a company really look out for it's customers and to see that their needs are met.

I did inform my FLGS (Battleground Games in Abington MA) of the incident and of course, the owner who is also great guy said he would also replace the can. I told him it was not necessary as Alliance Game Distributors took care of the bad can and then some. He was pleased that they took care of me to the extent they did and of course he was happy that Alliance was taking care of someone from the BG community.

Kudos to you Mr. Webb.

Issues generally get fixed by the FLGS or Manufacturer. I've never heard of the "middle man" doing this. Nice to see though and +1 good job to Mr. webb at Alliance.

Well, the OP did go the wrong way down the chain and contacted the Dork Tower people, but AGD's name is on the can too, so it all worked out in the end. But in all reality, should have gone to the PoP and gave them first crack at rectifying the situation. PoP being Point of Purchase, aka FLGS.

I didn't want my FLGS to eat the can and just give me a new one because a company screwed up. I don't pay where I play because I like to pay full price for GW product (with a 10% general discount); I pay where I play because they already do a lot.

I saved the FLGS some time and annoyance which would have ended up equaling money for them as time does equal money in a business.

Just because the middle man doesn't like to be bothered, he can eat it. I don't want my FLGS to be bothered.

Your FLGS won't "eat the can", so to speak.

They report the defective product, return it--and bam, they get new stuff sent out pretty quickly to them. There's also the fact that taking it to the FLGS lets them know there's a problem with that product and they can take measures with the rest of the stock to check.

How does one check stock of defective spray paint?

How else? You just spray some spare models/miscasts you get returned--and voila.

As in the OP, the FLGS was notified.

Also, it should be the distributor / manufacturer that is checking, not the FLGS.

Just as a heads-up...

The distributor/manufacturer can't do anything to test product already out in the field. And a report of a bad batch from a store that's buying from the distributor will get bumped up the priority list versus just some guy with a bad batch of primer.