Hmmm, sorry dude maybe someone else can provide a better explanation but I can only give my experience with them. I have ordered several
GW times from these guys and no problems at all, they were one of my favourites as they were cheap and reliable. The only delay I had was the new starter set by
GW because they couldnt ship new
GW releases until after the release day but this wasnt their fault.
Whenever I send an email they respond atleast the next day.
I am sorry that you are having trouble with them but dont worry just yet, most probably just waiting a while to get the stock in. Although perhaps it would be best listening to someone who has bought infinity stuff off them
P.s. Welcome to wargaming, enjoy your stay