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I've been watching the GW Twitch feed, and they frequently have Simon Grant on to discuss the rules, but when asked rules questions or to clarify rules he himself has written he usually demurs, and says that isn't the place for rules discussions. Sometimes he promises future FAQ's that will be put out by someone named Nick.

I asked via facebook for them to schedule an interview with Nick on the Twitch feed, and this is the response:

Hello! I'm "Nick"...! I'm the Social Media Assistant at Games Workshop. Part of my job is to compile frequently asked questions from those asked on Facebook and send them to the rules writers in the Design Studio. The rules writers then sit down on a regular (usually every 2-3 months) and go through the list, deciding which ones need to be answered. They send us a finished document with the FAQs and we post them up. We do it that way to ensure that answers are consistent and everyone sees the same answer at the same time.

If there is ever an urgent need for an FAQ because many, many people are asking, we can send a request for a quick decision and a new document as was seen with the recent Alpha Legion update to the Traitor Legions FAQ.

Of course, answering FAQs takes the rules writers away from writing new and cool things we haven't seen yet, so we don't want to keep bugging them every day with a thousand rules questions!

I'm not a rules writer myself, so I can't make calls or decisions on rulings; as such, I'm not sure an interview with me would be all that exciting!

Around a month ago, in an interview with Community boss Andy on Warhammer Live, he mentioned an upcoming project for an FAQ forum style website, so that's in the works. We have no news on when that's coming right now.

In the meantime, please feel free to keep sending questions. We can't provide direct answers on here, as we are not the rules writers, but we can pass them on to the studio in the way described above. - Nick

You can find the post here: https://www.facebook.com/permalink.php?story_fbid=1779127935741171&id=1575682476085719

It feels like GW is doing FAQ's on hard mode. They've setup a pipeline where questions are submitted via their facebook page. Any questions can be asked. Those that need FAQ'ing, and those that are perfectly clear. Reasonable, and unreasonable, Well worded, and poorly worded.

They've got Nick a social media guy compile what I assume is every question received into a list, and then the rules writers have to go through all of them and pick their favorites to answer. I'm sure it takes hours to go through the lists of questions, and is a a thoroughly unpleasant process. It's also probably a process that leads to a feeling that their customers, and the people who play the game are stupid and always going to question rules no matter how well written they are.

It seems like the obvious solution to a process like this is to solicit involvement from the community to highlight the well worded, and important questions to get answered first, and to filter out the poorly written, and previously answered ones. Then they only need to take a few minutes every week or two to answer a couple highly voted for questions, rather than trying to drink from the fire hose. They seem to be developing a solution like that. Maybe.

Do you guys have any thoughts on the process as it stands or what an ideal process would look like? Are you surprised by how it works?