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Caveat Emptor for their mats. Mine was miscut. I notified them. No communication. Also noted that there were several miscuts of theirs two weeks ago at a tourney. YMMV.

I've got one of their city mats and haven't had any issues with it.

This was, however, purchased through their Oz portal, since the main site doesn't deal with orders to here because of tax reasons and they respond quite quickly to emails.

I also have a gamemateu urban mat, with zero issues.

Purchased one years ago with no issues. The transport bag, however, was not very durable. This was purchased during their initial launch and I think they have rectified the bag issue.

I would recommend continue to try and make contact via email and telephonic to get resolution. Submit photos to them which would assist in detailing the issues you observed.

As noted, I have done so.