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chaos0xomega wrote:
Is there a list of promo rules items that werent included in the kickstarter somewhere? Things like the xmaxe and the white speaker event, etc?

Off the top of my head-
1. Gencon lantern promos
2. Christmas Axe
3. Pinups of Death special event

Is there a special event with the Holiday White Speaker as well?

There's not been a lot


Jack O' Lantern KD:M Promotional Gear Card with the Halloween twilight knight


Vibrant and Dying lanterns with the Scifi Twilight knight OR if you played at gencon


A Strange spot settlement event & Belt of gender swap gear card


Xmax gear card + 3 plastic weapons


there's also Holiday Nico which came with an event card but she was also part of the KS and I expect those who got her to be sent the card along with the other 'special event' stuff when that gets printed

Forgot about the Halloween gear card!

I wonder what I did with that...

Weren't there some KD promo/LE figures that were included in other companies kickstarters?

These have no KDM rules.

A few of them will have cards available after Wave 2. My promo Kara Black promised a gear card and a painting guide.

There's a scenario with Kara Black in that alpha-document a few pages back.

I am sure he asked for KD LE models included in other companies KS, not other companies characters included as LE models in KDM.

What I asked about was anything that wasnt included with the KD:M kickstarter

Partly relevant to the KS and coming expansions, partly relevant to upcoming stuff and why they haven't had anything on sale this month

Short status update from Adam on Boardgamegeek:

"We are working around the clock to resolve all our customer service issues. In the last 90 days we have had 5,000 tickets. Our board game manufacturer left us with many, many issues adding that to the more normal per sales issues has created a backlog.

This is actually why we are not having a sale this month!

In the future we are moving to have much stricter policies as honestly, I suspect abuse at this point. We get hundreds of tickets a day and the majority of them are far from rational."

that's a crazy number of tickets (from about 5000 backers and I'd guess probably no more than 2000 buyers if that from the black Friday and Christmas releases)

May explain the black hole my ticket went into...
I was thinking of following up on it but guess I'll wait a bit longer.

Mine took maybe 3 days to get a response...

Wow, I'm jealous. My initial ticket took 13 days before I got a response back in October, 3 weeks and 6 days since their response for the replacement to be shipped out. I got the shipment 4 days later but sadly it was not what I was suppose to get and I just now realized it's been about 2 months since their last response. I was afraid they may flag my ticket as abuse since I've gotten two incorrect models so far (initial shipment and replacement).

Sounds like a bunch of bods are taking the piss a bit. Wonder what some of the more outrageous claims are like...?

Probably super mad that they didn't get an immediate reply...

 kilcin wrote:
Wow, I'm jealous. My initial ticket took 13 days before I got a response back in October, 3 weeks and 6 days since their response for the replacement to be shipped out. I got the shipment 4 days later but sadly it was not what I was suppose to get and I just now realized it's been about 2 months since their last response. I was afraid they may flag my ticket as abuse since I've gotten two incorrect models so far (initial shipment and replacement).

IDK, took pics of what was damaged and explained briefly but thoroughly what was missing- having been on the other end of customer service, I know that the easier to substantiate and understand, the more likely I was to bump things to the front of the list because they're easy to resolve and get off the list. Or maybe I was just lucky.

I sent a ticket about an order missing a full size art card(that apparently didn't come with one!), and it took a few weeks to get a response.

Sounds like the error is with KD:M so I wonder the issues could be and why the delay. Maybe a lot of people got it as a Christmas present or finally had time enough to sift through their stuff.

Bummer about the mass of tickets. This is probably really delaying the last wave of the KS.

I was missing a bunch of things, a slight mixup in one of the armour packs, and a missing base. I got everything shipped except for the art card. For some reason the guy must have forgotten to include it. And i havent bugged them about it even though i really want that card.

 greywulf wrote:
I was missing a bunch of things, a slight mixup in one of the armour packs, and a missing base. I got everything shipped except for the art card. For some reason the guy must have forgotten to include it. And i havent bugged them about it even though i really want that card.

In KD:M?

A resin illuminated lady.

Instead of a costly item (resin Phoenix) I got one I didn't order (resin starting survivors). It did get resolved very quickly, within hours.

Two out of my last three orders have had mistakes.

One of the kickstarter waves didn't include the Messenger of Humanity so I contacted them and they promptly sent me the missing figure.

My last order (from the Black Friday sale) contained an extra Rawhide Dame instead of one of the promo models, but I didn't contact them because I wasn't that bothered about the missing figure.

So, from my own experience and from what I have read in this thread, I think that there is a bit of an issue at KD HQ when it comes to packing.

Which is a shame, as it's obviously costing Adam a lot of money.

Yikes :/
Thats just a crazy number of tickets...


I had a minor issue back when we all got the promos- Like UDM I was missing the Messenger of Humanity- Wasnt too worried about it (already have a mountain of stuff here! xD), so I wasnt in any rush to get a new one. Really surprised me that they got back to me within days of the issue, and the messenger arrived soon after!

But then a peculiar thing happened, a month or two later I receive a random box from KD, and it was another Messenger... Guess that ticket didnt get cleared or something...

I guess then as far as abuse or not, it's a little of column A, a little of column B... I do echo zed's curiosity about the more outrageous claims though...
Maybe "Oh yeah I never got my full box in!"

 Ramos Asura wrote:


But then a peculiar thing happened, a month or two later I receive a random box from KD, and it was another Messenger... Guess that ticket didnt get cleared or something...

The exact same thing happened to me, which is part of the reason why I didn't open up another ticket regarding the missing promo figure.

I wonder how many other people it happened to?

Again, it indicates a problem at KD, rather than an excessive amount of people making false claims.

I didn't have the plastic twilight knight included (as I was dumb and only got the base game instead of a survivor pledge) but they did get me sorted out.

Somehow they ended up sending it to a location in New York, which was odd since I'm in California, but they actually contacted me about that one to double check my address.

...not that I've put that Twilight Knight together yet.

Well there is a new help site for them now (today)

http://kingdomdeath.com/support/

(the old one support@kingdomdeath.zendesk.com no longer works)

so I wonder if part of the problem has been the zendesk software not working quite right

Lol, thanks Orlando for the link; of course this morning I used zendesk to submit a reply to my previous ticket.

The one time I contacted them (about some missing bases, and a poor quality cast on the Satan Twins) they fixed me up right away.

My KS seemed to have everything I ordered too - though it took me a while to sort it out.