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EDIT: I have reached an agreement with the resin forge owners, and we are now in the process of making things right. They have so far held their word, and by sometime next week everything should be settled. I will come back here to post when everything is settled, but things have progressed rather well so far, so i'm very optimistic to reach a resolution soon. I would also like to point out that since I reversed my paypal claim, they did not have to do anything more and they could have moved on, leaving me with only sadness, regret, a depleted paypal account and incomplete models in need of parts. but once we went through all the papers and tracking we had, both resin forge and I realised that USPS was the guilty party. I was not trying to scam them, and in turn they did ship out packages that disspeared somewhere near Chicago. They then decided to pay me back, and here we are in the middle of this process. They have kept communicating with me and are well on their way to make sure I don't walk away dissapointed. EDIT END.


I had placed an order with resin forge, and my payment went through on february 12th 2013.

I ordered a spartan tank, and random bits I needed for various other squads. The tank was marked as in stock, and so was everything else I ordered from them. I was communicating with them via facebook, and they were always quite fast to respond and seemed quite friendly.

I was then told I would get 2 seperate packages, since a small one could be dropped in an automated system at the post office, but bigger boxes where better handled by hand during openeing hours.

I was told a first time that things would be shipped on the 15th of february, and that I could expect a message telling me so.

On the 19th I contacted them for updates, and was told one package was out, and the other would be out shortly. They would look up the tracking info.

On the 22th I asked again for news.

On the 23rd, I was promised that they would check with the post office, and then contact me on the 25th.

On the 27th, I contacted them again, asking for news.

On the 28th, I was given the answer that the tank was shipped on the 27th.

On march 7th, getting worried, I contacted them again. I was told tracking info only worked on the US side. I was told they would look into the insurance and have replacement parts shipped. I was also promised pictures of the forms proving things were shipped out.

I got tired of being promised updates and info, and never getting contacted. My account on their website showed that my orders where still waiting to be dispatched.

4 days later, as usual they were not contacting me, so I decided to make a claim to paypal. I thought, if the packages show up, I can reverse the claim and give them their money.

Things did not go well from then. As I was putting my son to bed, I received a phone call from one of the resin forge owners. It was 10.30 pm and he started accusing me of fraud.

I spent a good 20 minutes listening to the 2 owners back and forth, one was quite curteous and seemed level headed. The other was kept cursing at me and calling me names. I kept hearing him in the background accusing me of everything and being quite impolite.

When I asked why my account showed the packages where still waiting, I was told ''what am I, a web programmer?"

When I asked about the tracking info they they had, I was then told that for the price I paid for shipping, I was basically crazy to expect traking info (I never expected tracking info, they told me they had it and would give it to me!)

I was then explained that they needed the funds to pay for shipping various orders going out the next day, and that my claim prevented them from doing this, and they would now be stuck explaining to all their other clients why their ortders could not go out.

I was promised that I would get what I ordered, and being a small company, they didnt have tons of $ and really needed the funds. They then provided pictures of pencil filled receipts with my info on it.

This is where I made my biggest mistake, I trusted them on their word, and cancelled my paypal claim. I was told not to worry again, and to be patient.

March 28th, I contated them again, and was told they would look it up the next day with the post office.

April 3rd, I had to ask them again, because they still didnt contact me when they said they would. I'm told the postmaster would call them on the friday and to wait until then.

April 7th, I contact them for news, and am told the packages tracking info shows they left the US and are probably stuck at customs. They would be calling the post office again and contact me.

April 10th, I contact them again, i'm told an investigation is being made and if there is a fault, a refund will be made.

April 17th, I contact them again, no reply.

April 27th, here I am, no spartan tank, no bits. After looking through the internet I look up to see if any other people have had any problems with them, seems like there is a dakkadakka user who never received his order. Once I contact him, I realise he ordered a spartan tank too, and has been told all kinds of things as well. He has yet to receive it and is going through a paypal claim.

I don't know what to do anymore. I can't make another paypal claim, since I cancelled my first one. So I have decided to get my story out, so others can know what happened to me and think before placing an order with them. They seem to have other clients claiming satisfaction after ordering from them. Hopefully this might prompt them to action.

I'll be updating this post if things change, but i'm now approching 3 months since I placed my order, I doubt I'll ever make this type of mistake again.

UPDATE;

I have been contacted by one of the owners, and can gladly report to have taken an agreement with them.

I will post an update once everything has been cleared with them. I have proof the the items where indeed shipped, and usps claim they are not responsible.

Most people don't know that when dealing with usps and canadapost, they share tracking info, and packages can be tracked on both websites with the same tracking numbers. In this case, the packages show as having been shipped and moved within the US, and they don't appear on canadapost.ca. Both were indeed shipped, over a week apart, and both were lost somewhere in Chicago.

There seems to have been a mix up and no one claims responsability. Resin forge owners have made me an offer, and I will come back here once things are done.

On a side note, not having handled the pieces myself, the mention of recasting is a serious offense, I would prefer this conversation to go to another thread.

At the same time, please don't start a Chicago hate thread here. My wife lost her luggage once at the aiport, now she thinks it's the city's fault, a nemesis of sorts.

Personally I would escalate the claim with whatever authorities are suitable.

Since they keep invoking the name of the post office and postmaster see how they like an accusation of mail fraud.

Thanks for the warning. Ive seen them post in the FB group Im in and considered buying from them but not now.

NEVER cancel your Paypal claim!

I know that's not much comfort now, but unfortunately that is all you can do if you want to risk dealing with a seller like this. It is likely, since they are selling "FW bits" that they are recast, as well...

I'm sorry about your experience, midget_overlord :-/. Thanks for posting to warn others.

Resinforge is most definitely a recasting site of dubious provenance. I would advise avoiding it at any cost.

 midget_overlord wrote:


and they were always quite fast to respond and seemed quite friendly.

I was then told I would get 2 seperate packages, since a small one could be dropped in an automated system at the post office, but bigger boxes where better handled by hand during openeing hours.

I was told a first time that things would be shipped on the 15th of february, and that I could expect a message telling me so.

On the 19th I contacted them for updates, and was told one package was out, and the other would be out shortly. They would look up the tracking info.

On the 22th I asked again for news.

On the 23rd, I was promised that they would check with the post office, and then contact me on the 25th.

On the 27th, I contacted them again, asking for news.

On the 28th, I was given the answer that the tank was shipped on the 27th.

On march 7th, getting worried, I contacted them again. I was told tracking info only worked on the US side. I was told they would look into the insurance and have replacement parts shipped. I was also promised pictures of the forms proving things were shipped out.

I got tired of being promised updates and info, and never getting contacted. My account on their website showed that my orders where still waiting to be dispatched.

4 days later, as usual they were not contacting me, so I decided to make a claim to paypal. I thought, if the packages show up, I can reverse the claim and give them their money.

Things did not go well from then. As I was putting my son to bed, I received a phone call from one of the resin forge owners. It was 10.30 pm and he started accusing me of fraud.

I spent a good 20 minutes listening to the 2 owners back and forth, one was quite curteous and seemed level headed. The other was kept cursing at me and calling me names. I kept hearing him in the background accusing me of everything and being quite impolite.

When I asked why my account showed the packages where still waiting, I was told ''what am I, a web programmer?"

When I asked about the tracking info they they had, I was then told that for the price I paid for shipping, I was basically crazy to expect traking info (I never expected tracking info, they told me they had it and would give it to me!)

I was then explained that they needed the funds to pay for shipping various orders going out the next day, and that my claim prevented them from doing this, and they would now be stuck explaining to all their other clients why their ortders could not go out.

I was promised that I would get what I ordered, and being a small company, they didnt have tons of $ and really needed the funds. They then provided pictures of pencil filled receipts with my info on it.

This is where I made my biggest mistake, I trusted them on their word, and cancelled my paypal claim. I was told not to worry again, and to be patient.

March 28th, I contated them again, and was told they would look it up the next day with the post office.

April 3rd, I had to ask them again, because they still didnt contact me when they said they would. I'm told the postmaster would call them on the friday and to wait until then.

April 7th, I contact them for news, and am told the packages tracking info shows they left the US and are probably stuck at customs. They would be calling the post office again and contact me.

April 10th, I contact them again, i'm told an investigation is being made and if there is a fault, a refund will be made.

April 17th, I contact them again, no reply.

April 27th, here I am, no spartan tank, no bits. After looking through the internet I look up to see if any other people have had any problems with them, seems like there is a dakkadakka user who never received his order. Once I contact him, I realise he ordered a spartan tank too, and has been told all kinds of things as well. He has yet to receive it and is going through a paypal claim.

I don't know what to do anymore. I can't make another paypal claim, since I cancelled my first one. So I have decided to get my story out, so others can know what happened to me and think before placing an order with them. They seem to have other clients claiming satisfaction after ordering from them. Hopefully this might prompt them to action.

I'll be updating this post if things change, but i'm now approching 3 months since I placed my order, I doubt I'll ever make this type of mistake again.

MANY of their responses to you sound VERY familiar to me.

Yes, VERY familiar indeed.

I don't beleive that they are recasters at all I have been in this hobby since 1990. I know how to cast resin and Im very very good. those are not recast. Now some may be surprized by me even chiming in on resin forge but I inclined to be truthful. Now I had a some issues with Resin Forge. And yes it took some time to resolve them. Was I happy the time it took to resolve no. But it was resolved never the less. I not here to defend or discredit just to state facts.

Well, your "facts" are irrelevant here. The OP is out money and has no models. And I think the several of us who have posted warning folks that these may be recasts have Also been in this hobby for a Long time.

It's a warning, nothing more than that. If people want to risk buying from this seller, they better damn well NOT cancel a Paypal claim.

Buyer beware!

I'm sorry you got screwed on this.

To re-iterate what Ritides posted, no honest merchant will ever ask you to cancel a claim; all it does is broadcast the fact they're not going to take care of you.

Never, ever cancel a PayPal claim. It is your lifeline.

If the seller's wife has just died of cancer while giving birth to conjoined triplets who require £10 million per year care, and they just got run over while being evicted due to lack of paying rent because the husband has been caught in a shoot out between the police and a gang of terrorists, it's up to you whether you want your money back or not.

 inqscott wrote:
I don't beleive that they are recasters at all I have been in this hobby since 1990. I know how to cast resin and Im very very good. those are not recast. Now some may be surprized by me even chiming in on resin forge but I inclined to be truthful. Now I had a some issues with Resin Forge. And yes it took some time to resolve them. Was I happy the time it took to resolve no. But it was resolved never the less. I not here to defend or discredit just to state facts.

I also know how to cast resin. I also have engaged in the hobby for a substantive time. These are, however, relatively irrelevant facts.

Im not sure why they would try to scam you. Maybe theyre all high from the resin fumes in their basement.

jokes aside it could be customs jacking your stuff. iv had two orders of paint off ebay not show up. Probably because the idiot sellers write something stupid on the declaration.

i have no idea if customs is model savvy but they could also take that stuff because it's counterfeit or suspected to be counterfeit.

If my statement was understood my only point was that they are not recast parts not to dispute overlord's issue at all. however that fact is important when it comes to money.

What's the worst that can happen if your claim is false?

You need to think not 'what if I'm wrong?'. Think 'what if I'm right?'.

You didn't receive an item you paid for within the stated time of delivery, without a valid reason for doing so and a service that you were promised has not been given. There was no basis to reject your claim.

 inqscott wrote:
If my statement was understood my only point was that they are not recast parts not to dispute overlord's issue at all. however that fact is important when it comes to money.

how do you know?

I think they are recast parts. i would be shocked if they were originals.

Why would these guys go to the trouble of buying tons of gak from forgeworld, breaking everything up into small bits lots then selling the bits for a 20-30% profit? You could probably make more money collecting bottles.

the profit margin from recasting on the other hand is quite high, you only need to pay for the resin obviously.

I have been contacted by one of the owners, and can gladly report to have taken an agreement with them.

I will post an update once everything has been cleared with them. I have proof the the items where indeed shipped, and usps claim they are not responsible.

Most people don't know when dealing with usps and canadapost, is that they chare tracking info, and packages can be tracked on both websites with the same tracking numbers. In this case, the packages show as having been shipped and moved within the US, and they don't appear on canadapost.ca.

There seems to have been a mix up and no one claims responsability. Resin forge owners have made me an offer, and I will come back here once things are done.

On a side note, not having handled the pieces myself, the mention of recasting is a serious offense, I would prefer this conversation to go to another thread.

kb305 wrote:

 inqscott wrote:
If my statement was understood my only point was that they are not recast parts not to dispute overlord's issue at all. however that fact is important when it comes to money.

how do you know?

I think they are recast parts. i would be shocked if they were originals.

Why would these guys go to the trouble of buying tons of gak from forgeworld, breaking everything up into small bits lots then selling the bits for a 20-30% profit? You could probably make more money collecting bottles.

the profit margin from recasting on the other hand is quite high, you only need to pay for the resin obviously.

By that logic, even plastic bits sellers wouldn't bother, let alone deep discount sellers. A business is a business, regardless of it makes 1% or 1000000000% profit, as long as it pays your bills, and you get a profit/reward, what does it really matter?

No one here has proof of if they're recasters or not? So lets leave that accusation at the door.

One of the problems of packages not arriving, is failing to be delivered by whichever postal service etc, here in the UK, all undelivered/uncollected items etc, get sent to NI Belfast office, and typically sit/sort for 30+ days at least, before finally reentering the system, and being returned to sender, if details are available, otherwise, they do whatever Royal Mail does when no sender or recipient can be found. Now even if the Local post Office is 5 minutes down the round, undelivered stuff gets sent to NI Office regardless.

Just some info.

I hope the OP gets his issues sorted, and I appreciate the warning.

There are 2 separate issues here:

1. Recasting... I have yet to see a legitimate seller reselling Forgeworld in bulk. There's just not a profitable way to do it, as they don't offer wholesale rates. I think a lot of people are willfully ignorant about this, because they want the models. But if it's not direct from Forgeworld and someone is selling Forgeworld in bulk, 99% of the time it is recast items. There is a plethora of examples of this, it is common.

2. Shipping... The real issue here is the seller's aggressive communication and talking the buyer into cancelling their Paypal claim. As stated above, you should NEVER do this! It doesn't matter if they claim the post messed up, it's in transit, etc. If it's been 45 days, stick by your claim, period. Any seller asking you to cancel a Paypal claim before you have received your items is putting you at risk. There is absolutely no reason to cancel a claim until you receive what you paid for. None.

When I opened this thread, I didnt even think they where recasters, this is the first I hear of this issue.

It might be an issue for some, but this is not the reason for me starting this thread, and I would really appreciate if dakka users would start their own threads with any unrelated issues.

This thread is not about recasting, so please take it elsewhere.

This is a discussion forum, and you posted a thread titled "Issues with Resin Forge". The legitimacy of their products is on-topic... whether you like it or not.

I'm curious... did the seller ask (demand?) that you ask people not to talk about recasting in this thread? It does not matter what they ask/demand, or what you yourself ask/demand, people are free to discuss whatever they like about Resin Forge in this thread.

I hope you get your models, and I think you will now that you've posted publicly. However, I would advise others to avoid this company at all costs, given the record of their communication here, and what I have previously heard about this company. There is a reason I'm posting a warning here, and I'd like to think that I've been in this community long enough for folks to take it seriously.

Well now devil shows his hand


Automatically Appended Next Post:
Overlord glad things worked out for you. Far has the other conversation don't worry its not a reflection of you some have personal agendas about recasting and prefer to throw blank on the wall and see what sticks.

 Earthbeard wrote:

kb305 wrote:

 inqscott wrote:
If my statement was understood my only point was that they are not recast parts not to dispute overlord's issue at all. however that fact is important when it comes to money.

how do you know?

I think they are recast parts. i would be shocked if they were originals.

Why would these guys go to the trouble of buying tons of gak from forgeworld, breaking everything up into small bits lots then selling the bits for a 20-30% profit? You could probably make more money collecting bottles.

the profit margin from recasting on the other hand is quite high, you only need to pay for the resin obviously.

By that logic, even plastic bits sellers wouldn't bother, let alone deep discount sellers. A business is a business, regardless of it makes 1% or 1000000000% profit, as long as it pays your bills, and you get a profit/reward, what does it really matter?

No one here has proof of if they're recasters or not? So lets leave that accusation at the door.

One of the problems of packages not arriving, is failing to be delivered by whichever postal service etc, here in the UK, all undelivered/uncollected items etc, get sent to NI Belfast office, and typically sit/sort for 30+ days at least, before finally reentering the system, and being returned to sender, if details are available, otherwise, they do whatever Royal Mail does when no sender or recipient can be found. Now even if the Local post Office is 5 minutes down the round, undelivered stuff gets sent to NI Office regardless.

Just some info.

I hope the OP gets his issues sorted, and I appreciate the warning.

plastic bits seller make money because they can get huge discounts from GW on kits.
this doesnt work on forgeworld because no one can ever get a discount on it. I assumed this was common knowledge. It's possible the bits are real but unlikely IMO.

swapshopmod sums it up nicely.

I would not be surprised if it is real Forgeworld stuff on this resin forge site, the prices are higher than the cost to buy them direct from FW.

 Rayvon wrote:
I would not be surprised if it is real Forgeworld stuff on this resin forge site, the prices are higher than the cost to buy them direct from FW.

My take, when I first became aware of them, was that they batch ordered FW to get free shipping, then sold it on in the US for a small mark up, allowing US customers to save vs ordering direct on small orders, and split some kits for the components and a higher mark up.

However, as it's much easier to think the worst of people, most others seem to think they're recasters.

In the absence of evidence either way, I choose not to judge, but...meh.

I agree with the above. They're offering a service no one else is, and letting you get FW bits - I have no idea how well it will continue to work as a business, but exclusivity will help them recoup some of their expenses.

 Earthbeard wrote:
By that logic, even plastic bits sellers wouldn't bother,

You're either being naive, or deliberately obtuse. Either way, how about you cut it out?

Plastic bits and discount sellers make their money because they can buy their kits at wholesale cost (up to 40% less than retail) and then sell the parts people really want (like SM missile launchers back in fifth when Space Wolves came out), or because they're still making a profit when selling with a 20-30% discount. You don't have many legitimate Forge World bit sellers because there is no wholesale price for retailers, so profit margins are a lot lower, and you still have the problem of being stuck with the stuff that people really have no interest in.

Resin Forge isn't showing the obvious giveaways for recasters - things that they shouldn't have a lot of, like bits from the Abbadon and Loken kit, they only have one or two of or are sold out, instead of something suspicious like a couple dozen. The bits are also not amazingly cheap (if they manage to sell a complete set worth of components separately they're definitely turning a profit on the deal) and their complete kits are really pricey - the complete Caestus Assault Ram is priced at $175, while buying it from Forge World right now would cost you ~$145. Still, from this thread alone, it shows that they need to work on their customer service.

Mmm... Who could this possibly be doing the exact same thing he always does when he comes out of hiding, starts a new company and then starts ripping people off? My spidey senses are tingling, stay the hell away from this company guys, recast or not recast, you'll end up screwed either way.

Major Tom, I honestly have no idea who you're talking about, although I've got a vague inkling where I can't even remember his name or the site he was with.

 Bookwrack wrote:
Major Tom, I honestly have no idea who you're talking about

He's talking about, obviously, he-who-must-not-be-named.

He-who-will-be-named if I find out for sure.

Regardless of whether or not this is who I think it is, the pattern and behaviour are clear unto themselves, don't put your money at risk with ANY company/person that pulls stunts like this. That's my advice.

 Bookwrack wrote:
I agree with the above. They're offering a service no one else is, and letting you get FW bits - I have no idea how well it will continue to work as a business, but exclusivity will help them recoup some of their expenses.

 Earthbeard wrote:
By that logic, even plastic bits sellers wouldn't bother,

You're either being naive, or deliberately obtuse. Either way, how about you cut it out?

Plastic bits and discount sellers make their money because they can buy their kits at wholesale cost (up to 40% less than retail) and then sell the parts people really want (like SM missile launchers back in fifth when Space Wolves came out), or because they're still making a profit when selling with a 20-30% discount. You don't have many legitimate Forge World bit sellers because there is no wholesale price for retailers, so profit margins are a lot lower, and you still have the problem of being stuck with the stuff that people really have no interest in.

Resin Forge isn't showing the obvious giveaways for recasters - things that they shouldn't have a lot of, like bits from the Abbadon and Loken kit, they only have one or two of or are sold out, instead of something suspicious like a couple dozen. The bits are also not amazingly cheap (if they manage to sell a complete set worth of components separately they're definitely turning a profit on the deal) and their complete kits are really pricey - the complete Caestus Assault Ram is priced at $175, while buying it from Forge World right now would cost you ~$145. Still, from this thread alone, it shows that they need to work on their customer service.

I'm being neither Naive or Obtuse thanks, so maybe you cut it out? If the guy makes 20-30% profit (merely an example), then it matters not if he gets wholesale prices or not. I'm more than aware forgeworld offer no wholesale prices to anyone. But the High Prices and Often ludicrous shipping they charge means people pay over the odds on forgeworld stuff outside of the UK, hell even inside the uk, quite frequently.

He's filling a need for Forgeworld parts, at sometimes cheaper prices than people that break the kits down on ebay and other sites do, I will state I've never used Resin Forge and not that likely to, BUT claming they're idiots for doing what they do, i.e offer a service for profit, and are recasters, without proof, just struck me as absurd is all.

I agree they've acted very poorly in regards to the OP, and his genuine complaints, and he's hopefully getting it all sorted now!?


Automatically Appended Next Post:

kb305 wrote:

 Earthbeard wrote:

kb305 wrote:

 inqscott wrote:
If my statement was understood my only point was that they are not recast parts not to dispute overlord's issue at all. however that fact is important when it comes to money.

how do you know?

I think they are recast parts. i would be shocked if they were originals.

Why would these guys go to the trouble of buying tons of gak from forgeworld, breaking everything up into small bits lots then selling the bits for a 20-30% profit? You could probably make more money collecting bottles.

the profit margin from recasting on the other hand is quite high, you only need to pay for the resin obviously.

By that logic, even plastic bits sellers wouldn't bother, let alone deep discount sellers. A business is a business, regardless of it makes 1% or 1000000000% profit, as long as it pays your bills, and you get a profit/reward, what does it really matter?

No one here has proof of if they're recasters or not? So lets leave that accusation at the door.

One of the problems of packages not arriving, is failing to be delivered by whichever postal service etc, here in the UK, all undelivered/uncollected items etc, get sent to NI Belfast office, and typically sit/sort for 30+ days at least, before finally reentering the system, and being returned to sender, if details are available, otherwise, they do whatever Royal Mail does when no sender or recipient can be found. Now even if the Local post Office is 5 minutes down the round, undelivered stuff gets sent to NI Office regardless.

Just some info.

I hope the OP gets his issues sorted, and I appreciate the warning.

plastic bits seller make money because they can get huge discounts from GW on kits.
this doesnt work on forgeworld because no one can ever get a discount on it. I assumed this was common knowledge. It's possible the bits are real but unlikely IMO.

swapshopmod sums it up nicely.

Of course it's common knowledge, I was merely replying to the claims of recasting and wasting your time for a 20-30% profit, or less etc.

EDIT -
After a P/M if it is he who shall not be named I hope he gets whats coming to him. I've read previous threads etc, and want no part or defence of him or anything associated with him.