Evertras wrote:
I ordered three Gamezone miniatures from CMON. I got a message a few days later stating that they were actually out of stock for one of them, and gave me a refund. Kind of annoying, but it happens. I get the two other models pretty quick, nice. Then I open up the eagle they'd sent me and find it's got three pieces. The problem is that none of these pieces are the upper half to its body. It's the feet and two wings. I've e-mailed their support staff and after repeated attempts all I've got now is someone saying they're e-mailing their manager and marking it as 'urgent' this time. This was three days ago. I got the models two weeks ago. Advice on what I should do? Has anyone else had issues like this with CMON before?

New Wave Mail Order was run by David Doust. From 2000-2004 New Wave would offer things for sale that weren't in stock, overcharge credit cards, never ship product, and constantly lie about it (to the tune of having lied about someone dying three times in a year to delay shipping product). The business had literally hundreds of BBB complaints against them. Eventually Doust was investigated by the Georgia State Attorney, and eventually some customers got some money back. It was incredibly bad during the litigation as Doust would actually misquote or edit people's emails and posts on forums to sound like threats; the Editor of The Miniatures Page had to basically provide original unedited entries during litigation. In the end, hundreds of gamers lost money to New Wave and Doust. While this was going on, Doust funnelled the money into creating CMON. Any mention of New Wave or moneys owed were summarily deleted from CMON forums and for a period links to The Miniatures Page's several threads on New Wave were automatically blocked and users attempting to post about it were banned. CMON was founded on Doust scamming wargamers. Now that it's 8 years after that, many have forgotten or don't know about it, but many still refuse to do any business with CMON because they lost money to New Wave. Many also believe New Wave helped to destroy I-Kore (which became Urban Mammoth) as they were also the distributor for their products, making it nearly impossible for Void to purchases in some areas. Most of this is in the public record and there's overwhelming evidence still available on TMP, warseer, rpg.net, and many other forums. I don't believe Doust has ever apologized or tried to rectify in any way for the hundreds if not thousands of people that were scammed by him. PM me and I can send several links containing bunches of info that I sent to RITides when he asked me.