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Made in gb
Towering Hierophant Bio-Titan





Bristol, England

So after the disappointment of the quality of the tyranid dice tin I made a complaint to GW over the phone.
They asked me to put the complaint into writing and that they were reprinting the dice to send out.
Today the new dice arrived and there is a huge improvement.
Also they sent out 20 of the new dice and didn't ask for the old ones to be returned.
Well played GW, well played.
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[Thumb - 002.JPG]


Oli: Can I be an orc?
Everyone: No.
Oli: But it fits through the doors, Look! 
   
Made in gb
Grim Dark Angels Interrogator-Chaplain





The Rock

Not really N&R bud..

AoV's Hobby Blog 29/04/18 The Tomb World stirs p44
How to take decent photos of your models
There's a beast in every man, and it stirs when you put a sword in his hand
Most importantly, Win or Lose, always try to have fun.
Armies Legion: Dark Angels 
   
Made in gb
Towering Hierophant Bio-Titan





Bristol, England

How so?
First pics of a new product on Dakka, I'd say it's news worthy.

Oli: Can I be an orc?
Everyone: No.
Oli: But it fits through the doors, Look! 
   
Made in us
Shas'o Commanding the Hunter Kadre




Missouri

Good on them, those original dice were pretty awful compared to the image on the tin. And at $17 for a measly ten, combined with the lack of quality...yeah, no.

So I imagine they won't be offering these for sale again, and are only sending out replacements to people who (rightfully) complained about the gakky first batch? Kinda lame in my opinion, since that's one of the main things that turned me off of them. I guess that's what I get for doubting GW though, right? Those who have proven their loyalty shall be rewarded.

 Desubot wrote:
Why isnt Slut Wars: The Sexpocalypse a real game dammit.


"It's easier to change the rules than to get good at the game." 
   
Made in us
Unhealthy Competition With Other Legions





The Midwest

I agree, it's newsworthy.
I bought two of these tins, and was very disappointed with the product.
Sending my email to US Customer Service now...We'll see what happens!

Also, does anyone have any clue why GW prints their icons/special logos on the 1? It's really dumb. Nothing better than having the cool symbol come up in a game where most of the time rolling 1's is a bad thing.

 
   
Made in au
Novice Knight Errant Pilot





Ipswich, Australia

 Alex Kolodotschko wrote:
How so?
First pics of a new product on Dakka, I'd say it's news worthy.


Agree 100%.

Thanks for posting Alex.

"All GW will gain is my increased contempt for their business practices." - AesSedai
"Its terrible the way that conversion kit is causing him to buy 2 GW kits... " - Mad4Minis
"GW are hard to parody, as they are sometimes so stupid that the best in comedy couldn't beat them at their own game..." - Paradigm


 
   
Made in gb
Ultramarine Land Raider Pilot on Cruise Control




Bristol, UK

Thanks for the info. Have emailed Customer Services.

If you can keep your head, while all about you are losing their's, then you have probably completely misunderstood the situation!

6,000pts
5,500pts
3,500pts
2,500pts 
   
Made in us
Honored Helliarch on Hypex





Back in GA

I thought it was just mine hehe. Anyone have the email address? Work blocked from the GW site hehe

I do what the voices in my wifes head say...
 
   
Made in us
Unhealthy Competition With Other Legions





The Midwest

 Fishboy wrote:
I thought it was just mine hehe. Anyone have the email address? Work blocked from the GW site hehe


Here ya go:
custserv@games-workshop.com

 
   
Made in de
Longtime Dakkanaut





Finally
   
Made in gb
Crazed Spirit of the Defiler






Blam AngelofVengeance. 1 -nil to op

This message was edited 1 time. Last update was at 2014/12/17 15:53:44


Please see my new 40k blog. I have joined the 21st Century!

http://nerdophobe40k.blogspot.co.uk/
 
   
Made in us
Stabbin' Skarboy





At my Keyboard

I have often heard discussions about the design throwing off the balance in the die and such but no real explanation of why they always put the symbol on the 1. When 6 is much more favorable to see than a 1 why would you put the symbol of your Company or the players favorite army on the number least looked for I just never got. I just quit buying GW symbol dice. Chessex used to do orders for dice before they got the CND from GW. I have some really nice Deathwing dice and the Boys over at the Waaagh boards did some really intricate Ork dice a while back that I got a ton of. I use the old eagle dice for leadership rolls as they always seemed to roll low. Who knows if its more superstition on my part or what but let me shoot or get into combat and use them....screwed! Its cool they redid the dice. Say what you want about GW but their customer service has always been top notch for me.

Cry Havoc and let slip the dogs of war!
 
   
Made in gb
Decrepit Dakkanaut




UK

whatever the reason they started to do it, they're pretty much committed to continuing as to have some official GW dice with symbol 1's and some with symbol 6's would be even more of a nightmare

 
   
Made in us
Dakka Veteran




I hate playing against people with a mix of symbol dice, so yeah, that would be a massive pain.
   
Made in us
Perfect Shot Black Templar Predator Pilot






Newport News, VA

If there is one thing I love about GW, it is their customer service. Any time that I had issues, they were more than willing to help and to make sure I got what I paid for. Seems they have kept it up.

 
   
Made in gb
Towering Hierophant Bio-Titan





Bristol, England

I'm glad this has helped a few people out and prompted them to complain too. Gw really need to know when their products are sub par so that they can improve service.
There's no way that those dice left the warehouse unchecked so someone must have thought, 'Hmm let's see what we can get away with?".
In this case they didn't get away with it and the product has been improved at GWs expense, hopefully they wont make the same/similar mistakes again.

It'd be good to know if they are still offering replacements or if it was just for those that complained within a certain window from the release schedule?
How are you guys getting on?

Oli: Can I be an orc?
Everyone: No.
Oli: But it fits through the doors, Look! 
   
Made in gb
Ultramarine Land Raider Pilot on Cruise Control




Bristol, UK

Strange, my reply disappeared.

Got email from Customer Services today. Replacements on the way!

If you can keep your head, while all about you are losing their's, then you have probably completely misunderstood the situation!

6,000pts
5,500pts
3,500pts
2,500pts 
   
Made in us
Honored Helliarch on Hypex





Back in GA

I got in touch with them and they are aware of the problem now but may not have been aware before the units shipped. Their vendor apparently used an old design and not the design they were supposed to use. GW was not aware until people started to point out the issue. At least they seem to be stepping up to fix it. They asked me to take a picture of my dice and where I purchased them from. That was the last I heard from them hehe.

I do what the voices in my wifes head say...
 
   
Made in us
Longtime Dakkanaut






I bought two tins of dice; would love the more detailed design.

Thanks for posting this. Sent off my email, so we'll see what happens!
   
Made in us
Huge Hierodule





Louisiana

I emailed a month ago, and hadn't seen any response. After seeing that the new ones had started to ship, i emailed again and received the response that the UK were just getting theirs sent out, and the US would be receiving their shipments soon. So, i'm looking forward to having a surprise in my mailbox soon i hope.

Been out of the game for awhile, trying to find time to get back into it. 
   
Made in us
Longtime Dakkanaut






 streamdragon wrote:
I bought two tins of dice; would love the more detailed design.

Thanks for posting this. Sent off my email, so we'll see what happens!


Well that was fast. They've already emailed me back requesting a picture of my dice tins and "the store I bought them from". In my initial email I told them I bought from the webstore (and even gave them the order number!), so once I get a picture of the dice we'll see if they actually read this time.
   
Made in us
Elite Tyranid Warrior






That doesn't even look like the same design. Wow.

   
Made in us
Fresh-Faced New User




I also got an e-mail back for pics of the tins, and dices. I bought 3, such an idiot. thankfully they will give replacement dice.
   
Made in us
Huge Hierodule





Louisiana

I wasn't required to show pictures of mine. Possibly because I was one of the first complaints and since then they've probably received a ton of emails.

Been out of the game for awhile, trying to find time to get back into it. 
   
Made in us
Longtime Dakkanaut






Fairly reasonable request on their part I think. The dice were a limited edition item, weren't they?
   
Made in gb
Ultramarine Land Raider Pilot on Cruise Control




Bristol, UK

20 nice 'Nid dice just turned up via UPS. Thanks Alex for pointing me in right direction!

If you can keep your head, while all about you are losing their's, then you have probably completely misunderstood the situation!

6,000pts
5,500pts
3,500pts
2,500pts 
   
Made in us
Huge Hierodule





Louisiana

I sent a follow up email last week. The US GW distributor received their dice on Jan 2 2015 and are supposedly in the process of divvying them up to ship out. Hopefully i see mine arrive soon.

Been out of the game for awhile, trying to find time to get back into it. 
   
Made in us
Longtime Dakkanaut






Can you still do this? I was just about to sell/retire my kit, I didn't know there was a nicer version than the first batch.

I got it from my FLGS, which is a GW independent retailer, or however that works.

Also, mods please don't hurt me for Necro, just trying to find more out about this. :(

This message was edited 1 time. Last update was at 2015/09/28 01:06:21


My mostly terrain and Sons of Orar blog:
http://www.dakkadakka.com/dakkaforum/posts/list/568699.page#6349942
 whalemusic360 wrote:
Alph, I expect like 90 sets of orange/blue from you.
 
   
Made in au
[MOD]
Making Stuff






Under the couch

After 9 months, your best bet would just be to send GW an email and explain the situation, and that you only just heard that they had been replacing them.

 
   
Made in ca
Fixture of Dakka




 insaniak wrote:
After 9 months, your best bet would just be to send GW an email and explain the situation, and that you only just heard that they had been replacing them.


Don't email, CALL them. Use their free 1 800 number and Call Customer Support. They are great guys. You will go further with a call and talking to someone live and no back and forth emails.

Agies Grimm:The "Learn to play, bro" mentality is mostly just a way for someone to try to shame you by implying that their metaphorical nerd-wiener is bigger than yours. Which, ironically, I think nerds do even more vehemently than jocks.

Everything is made up and the points don't matter. 40K or Who's Line is it Anyway?

Auticus wrote: Or in summation: its ok to exploit shoddy points because those are rules and gamers exist to find rules loopholes (they are still "legal"), but if the same force can be composed without structure, it emotionally feels "wrong".  
   
 
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