I just got back from a local GW store. The store will remain nameless to protect staff.

There has been a mass layoff of GW retail staff, reportedly including some upper management. Store openings in MD will proceed, as those plans were already paid for and in the works. GW staff layed off will be considered for staffing those open positions.

There was a good deal of confusion, and the dust hasn't settled enough to get a clear picture. Can anyone from the company give a better idea of what happened?

Well, a crapload of Canadian staff got or are getting the axe very shortly too, so its not just the US....

I know my old local GW went from 5 staff to 4, and the hq got gutted.

Do you know if the HQ store in Oakville is still open?

AJC

Matt Varnish wrote:I know my old local GW went from 5 staff to 4, and the hq got gutted.

The HQ got gutted because GW Canada doesn't exist any more. Its all GW North America now and it doesn't need much of a Canadian staff.

They've eliminated jobs in local ones as well as after hours nights as well.

trhey have been downsizing their staff in the UK for about a year now so this really shouldn't be that suprising especially considierng the 'current climate'

In the Uk they are moving to one or two staff per store. yes one full timer, no part timer. this experiment is considered to work, so the store shuts two days in the week to cover the employment law five day week and if the manager/staff memeber/everything goes away someone is brought in.

Up to a point I understand this, the largest overheads for retail are staffing, slash that, slash costs.

It is my understanding tht GW US is trying to move the majority of its stores away from malls and move to a bankers hours style store. This means the stores will be closing around 6-7 PM. I dont see much gaming in that sense nor do I see the ability for much floor traffic either. I understand that this is how they do it in UK (Verify?) and they are trying to use that model in the US. There will only be one or two staffers per store.

Orlanth wrote:In the Uk they are moving to one or two staff per store. yes one full timer, no part timer. this experiment is considered to work, so the store shuts two days in the week to cover the employment law five day week and if the manager/staff memeber/everything goes away someone is brought in.

Up to a point I understand this, the largest overheads for retail are staffing, slash that, slash costs.

I have to admit a lot of game stores are pretty dead during the week. Closing a day or two isn't the worst idea to save a couple bucks. I used to go by the local independent store at lunchtime during the week every now and then to chat with the manager and would be the only one in the office.

Of course, it's summertime, so the kiddies are are home and looking for stuff to do, so it may be bad timing...

yeah but gaming after work on 40k nights will suck if the place closes at 7 pm... wtf.

Yea if I can't game during the week then GW ceases to exist for me.

Edited for spelling like a donkey

I think going to 'bank hours' would be a bad idea. I think a more appropriate time of operation would be 11am to 8pm... maybe even 9pm; Tuesday through Saturday. And judging by the size of all the GW store I've been to (three in total) having two staff member on hand would seem like enough.

gw's in the uk tend to close at 8 so i gneerla get abotu 2 hrs of gaming in, it did do till 10pm but it was harsh on the manager....

battle bunkers are a dif story iirc

What are the hours for a battle bunker? We had one in Houston and its hours were like 9.00PM (until it closed of course). I would think those would be the stores that stayed open longer, not shorter hours.

Yeah well i could care less if they change their hours, their staff, or their locations. They still suck... lol. I went to a GW store and i must say first off its over an hour away from me. Here is what i was thinking. Ill go down there have some good nerd talk with other like minded nerds and spend a couple hundred bucks and feel good while doing it.

Well i get to the store. Some people playing, some people painting, lots of crack all around. A red shirt comes walking up and nicely asks "so can i help ya?" I say "yeah im looking for Shrike where can i find him?" His answer is something to the effect we dont carry him in stores, direct order from website... hmmm ok i can dig that. "Alright, i need an eversor assasin and a couple Death Cult Assassins where can i find them?" "Oh we dont have those in the store we only carry the Vindicare and Culexus in stock..." but you can get that on the website.... Hmmmmm ok.. im now trying to make excuses for them i understand they are not the most popular models in the range and stocking them just takes up space and doesnt move. So i start talking armies and fifth edition with some of the guys painting. Some well versed folks to chat it up with. I appreciate the conversation and i begin to forget the trip i made. "Oh yeah mr. redshirt i need 2 boxes of assault marines , where can i find those?"...hmm there arent any on the shelf here next to the 4 boxes of Marneus and his Honor Guard. Redshitrt says, " Oh let me check in the back for you" right on... so i go back to my nerd talk with the locals. It takes about 5 minutes for him to come back with a 90$ battle force and look at me and say we dont have any assault marines here, but you could pick up this battle force there are 5 in them. Ok now i am pissed , so far you have had nothing i was looking for and your solution to my latest problem is you want me to spend more money than i wanted to to get 5 assault marines when i wanted 10...? So i take a slight step back, look at the people painting, position myself so my response can be heard by enough people. " So basically you have nothing i want in stock at a GW store and your answer is to sell me something i dont want nor need?"at that moment my wife is walking by with the Baby and my 2 daughters and i ask her to wait a sec because she has my bag in the stroller..Inside i have my laptop which i always keep with me. I pull it out set it on the counter next to some painters in clear view of the red shirts and proceed to load up, connect to the internet, bring up the GW site. The red shirt makes his way over and says cool you can order it right here thats nice... i look at him as he watches the GW site come up painfully slow then fail to load altogether due to the GW site being a pile of crap...So what do i do.. i laugh and load up Ebay i proceed to bid on an assault marine box set and next i load up TheWarstore and give them a call with my cell phone i order 220 dollars of stuff right there and then i look at the red shirt and go wow that was easy.. Oh and it was 20% cheaper. I guess my work is done here... i can at least say i bought stuff while at the GW store.

GW obviously has a poor idea of how to stock there stores and on top of that there selling practices are a bit off. I would think if i dissapointed a customer not once or twice but three times in 15 miutes i would be looking to offer some empathy and regard for the customers plight. I know the money i spent is going to GW either way but i think it was important to let them see that they are not needed much at all and the mere presence of their stores should be just a tad more respectful to an internet capable world where we dont need the stores we just need the magic of a place where nerds can congregate and enjoy our experience. Stock your store with everything and some day everything will sell.


Bah ive said enough.

*Rant Off*

Something to consider is that many malls and strip malls require you to be open, or open a certain number of hours. I know for example in New York, if it snowed and the staff member was late or could not get in to open, the store got fined 500 dollars. I know the local store here is required to be open 50 hours a week.

Depends on the location.

As Keith said above, if you are in a Mall, all shops are typically tied to their opening hours.

But GW's, in my experience, tend to 10-6 Mon-Sat, except Thursdays when it's 8 for Veterans Night, and something like 10-4 for Sundays (due to the UK's idiotic Retail Law).

They did a round of redundancies last year in the UK, and my mate was one of those who went. This was to cut down on 'non-essential' staff, cutting the wage bill considerably. From what I recall (and this may have depended entirely upon size) each store was left with a Manager, a Full Timer, and a Part Timer. My local store now closes on a Tuesday in order to make up the lost hours.

Me, I've applied for the vacant position at my local Store, so fingers crossed they are done with redundancies!

In most every major mall, being open isn't an option. It's written into your lease that you follow mall hours. The mall follows the hours set by the anchors. For my shop, if two anchors are open, the mall is open, and my shop is open. This means normally 6 days from 10 to 9:30, and one day 11 to 6. During Christmas season, we are often open 6am until 11pm. Sometimes 5am to midnight.

Mall leases are going to be avoided like the plauge, if GW is looking to cut hours. For several years, they have been working on moving most stores to strip malls or freestanding stores.

I don't mind the hours. It gives us lots of time for leagues and open gaming, and guarantees coffe, pretzels, pizza, (and beer), are just a few feet away from the store.

Windswept, I work in retail, I would not want you as a customer. Poor guy was trying to be as helpful as he could be and you go out of your way to embarrass him and his store.

on topic, shame to hear about layoffs I feel for the guys and gals losing their jobs.

Between the global economic factors, the ease of cheaper product available on-line i think GeeDub is finally gettin to a point in size where it's proper for their company.

About 5 years ago GeeDub exploded and got way too big, both on the showroom floor and in games and mini design. After the bubble burst they now have to make allocations to keep afloat and stay strong.

Well, windswept might have not been nice to the guy. But offering the box really blew the whistle. That´s just plain stupidity.

BTW, layoffs too over here in Germany.

I dunno. The alternative offer is a good idea from a customer service point of view, and it's entirely possible he might have been able to make use of the rest of the contents.

Misanthropes! Do retail employees a favor and buy online.

Scottywan82 wrote:Misanthropes! Do retail employees a favor and buy online.

But if we buy online, it will affect store sales. Affected store sales mean more stores close, which means more retail employees lose their jobs.

Hey, that's not a favor at all! It's just a vicious circle! A vicious circle of lies and bitter disappointment!

Like a high school relationship!

I wasnt mean to the guy i simply stated that i couldnt find what i wnated.. oh and there were 6 other things i looked for after talking to him they didnt have...like scouts with sniper rifles. I was just dissapointed but i did actually help others learn where they could buy more bits from. in the end i did what i wanted to do because i was very dissapointed. In hind sight i could have just left but i have just let too many times in life...since i drove 60 miles to be there that day.. i was hoping to find one thing to spend my money on and i didnt..

I wasnt rude to the staff or the cuatomers i simply voice my frustration as a consumer which i have the right to do and set to getting what i wanted to get...the fact that i did it in the store is no concern to me.. and if they had a problem with it they could have said something, they didnt. Plus i also did other things on my laptop like pull up my codex, the adepticon FAQ whic was very helpful in resolving a dispute on rules between a couple people..also we oohed and ahhed over some painting here on dakka and coolminiornot...

Oh well i dont expect people to understand what i did but i just wanted to bring up my shopping experience and how i chose to deal with it.

so on topic i think the layoffs and consolidations of GW are a sign that they are not recession proof and all companies have to make changes to stay alive. How this translates to the cusotmer may be the root cause of my experience and it just may have bneen a bad day at a decent store.. it also could have been just a poorly run store. Also places like the warstore get everything from GW so they got my money none the less.. just less of it and i cant complain about that.

Nah wind your story is pretty accurate i think. Our closest GeeDub store is two hours away and is poorly stocked at all times.

A few times we go up road trip style and either waht we want is 'direct only' or they have one or two blisters. I mean we need squig hoppers dangit, two blisters!?!??!

At least the largest gaming store in Western Canada is also in the city so we just go there, but only after gettin shut out at GeeDub.

Only your nice rant has no real bearing on the actual topic.

KTHXBYE

AlfredTheStrange wrote:
Windswept, I work in retail, I would not want you as a customer. Poor guy was trying to be as helpful as he could be and you go out of your way to embarrass him and his store.

on topic, shame to hear about layoffs I feel for the guys and gals losing their jobs.

If he really wanted to be helpful he could have offered to open the box and sell JUST the assault squad sprues. Then just replace the sprues later or sell the rest of the sprues as open box specials.

Results would have been a happier customer and at least a sale.


GG

generalgrog wrote:

AlfredTheStrange wrote:
Windswept, I work in retail, I would not want you as a customer. Poor guy was trying to be as helpful as he could be and you go out of your way to embarrass him and his store.

on topic, shame to hear about layoffs I feel for the guys and gals losing their jobs.

If he really wanted to be helpful he could have offered to open the box and sell JUST the assault squad sprues. Then just replace the sprues later or sell the rest of the sprues as open box specials.

Results would have been a happier customer and at least a sale.


GG

I didn't think a redshirt had the authority to do that. Happy customer, jobless worker.

Mad Doc Grotsnik wrote:

Me, I've applied for the vacant position at my local Store, so fingers crossed they are done with redundancies!

JESUS GOD NO!!!

fitzeh wrote:

Mad Doc Grotsnik wrote:

Me, I've applied for the vacant position at my local Store, so fingers crossed they are done with redundancies!

JESUS GOD NO!!!

Don't forget to bring your laptops people.

Our bunker doesn't open until noon.

That makes sense, actually, to capture lunch crowd.

But really, they could do just fine with shorter weekday evenings (2pm to 8pm) + longer weekend days (12 to 9pm)

malfred wrote:

generalgrog wrote:

AlfredTheStrange wrote:
Windswept, I work in retail, I would not want you as a customer. Poor guy was trying to be as helpful as he could be and you go out of your way to embarrass him and his store.

on topic, shame to hear about layoffs I feel for the guys and gals losing their jobs.

If he really wanted to be helpful he could have offered to open the box and sell JUST the assault squad sprues. Then just replace the sprues later or sell the rest of the sprues as open box specials.

Results would have been a happier customer and at least a sale.


GG

I didn't think a redshirt had the authority to do that. Happy customer, jobless worker.

I've never been to a GW store. Is there no manager on duty?

GG

GW Amsterdam is happily run in absence of the manager most of the time, though this has more to do with the actual store hiring uber responsible whackjobs who each speak three languages and imitate fat bastard or some other TV personality.

JohnHwangDD wrote:Our bunker doesn't open until noon.

That makes sense, actually, to capture lunch crowd.

But really, they could do just fine with shorter weekday evenings (2pm to 8pm) + longer weekend days (12 to 9pm)

No. They couldn't.

I've had a similar experience with lack of stock in my local GW, but I bought the battleforce .

windswept313 wrote:Yeah well i could care less if they change their hours, their staff, or their locations. They still suck... lol. I went to a GW store and i must say first off its over an hour away from me. Here is what i was thinking. Ill go down there have some good nerd talk with other like minded nerds and spend a couple hundred bucks and feel good while doing it.

Well i get to the store. Some people playing, some people painting, lots of crack all around. A red shirt comes walking up and nicely asks "so can i help ya?" I say "yeah im looking for Shrike where can i find him?" His answer is something to the effect we dont carry him in stores, direct order from website... hmmm ok i can dig that. "Alright, i need an eversor assasin and a couple Death Cult Assassins where can i find them?" "Oh we dont have those in the store we only carry the Vindicare and Culexus in stock..." but you can get that on the website.... Hmmmmm ok.. im now trying to make excuses for them i understand they are not the most popular models in the range and stocking them just takes up space and doesnt move. So i start talking armies and fifth edition with some of the guys painting. Some well versed folks to chat it up with. I appreciate the conversation and i begin to forget the trip i made. "Oh yeah mr. redshirt i need 2 boxes of assault marines , where can i find those?"...hmm there arent any on the shelf here next to the 4 boxes of Marneus and his Honor Guard. Redshitrt says, " Oh let me check in the back for you" right on... so i go back to my nerd talk with the locals. It takes about 5 minutes for him to come back with a 90$ battle force and look at me and say we dont have any assault marines here, but you could pick up this battle force there are 5 in them. Ok now i am pissed , so far you have had nothing i was looking for and your solution to my latest problem is you want me to spend more money than i wanted to to get 5 assault marines when i wanted 10...? So i take a slight step back, look at the people painting, position myself so my response can be heard by enough people. " So basically you have nothing i want in stock at a GW store and your answer is to sell me something i dont want nor need?"at that moment my wife is walking by with the Baby and my 2 daughters and i ask her to wait a sec because she has my bag in the stroller..Inside i have my laptop which i always keep with me. I pull it out set it on the counter next to some painters in clear view of the red shirts and proceed to load up, connect to the internet, bring up the GW site. The red shirt makes his way over and says cool you can order it right here thats nice... i look at him as he watches the GW site come up painfully slow then fail to load altogether due to the GW site being a pile of crap...So what do i do.. i laugh and load up Ebay i proceed to bid on an assault marine box set and next i load up TheWarstore and give them a call with my cell phone i order 220 dollars of stuff right there and then i look at the red shirt and go wow that was easy.. Oh and it was 20% cheaper. I guess my work is done here... i can at least say i bought stuff while at the GW store.

GW obviously has a poor idea of how to stock there stores and on top of that there selling practices are a bit off. I would think if i dissapointed a customer not once or twice but three times in 15 miutes i would be looking to offer some empathy and regard for the customers plight. I know the money i spent is going to GW either way but i think it was important to let them see that they are not needed much at all and the mere presence of their stores should be just a tad more respectful to an internet capable world where we dont need the stores we just need the magic of a place where nerds can congregate and enjoy our experience. Stock your store with everything and some day everything will sell.


Bah ive said enough.

*Rant Off*

Uh, didn't this rant thread get locked in Discussions because everybody was calling you a tool?

IB4TL

I don't think we need to start down that road again.

More to the point, all the economies are suffering and only people like Dominoes pizza are doing better.

Kilkrazy wrote:More to the point, all the economies are suffering and only people like Dominoes pizza are doing better.

Until the get sued for making someone fat....

This is odd, especially because my local game shop just got a few fliers which seem to indicate that a new store in Austin might be hiring...

What's the deal here?

fitzeh wrote:

Mad Doc Grotsnik wrote:

Me, I've applied for the vacant position at my local Store, so fingers crossed they are done with redundancies!

JESUS GOD NO!!!

Shut your noise you! Got my interview date now!

What store, MDG? What location?

Not sure if it's appropriate to say, so I shall refrain.

Fitzeh knows though, thats how we know each other. Him and his stupid Stunties.

I don't understand why people are barking at Windswept. He made a commendably swift execution of a GW stores flaws. Their push selling is despicable, especially on gamers who clearly know their stuff. I also work in retail, and if someone demonstrated to me that my service was conclusively poor and that his alternate options were 20% more positive, he'd have nothing but my respect. I appreciate that people here might have friends who work in GW, or who are employees themselves, but the fact that the stores are poorly stocked and dubiously marketed don't always fly with mature gamers. So acknowledge the fact that he made an excellent point that the previous 1000 kids in the store didn't.

For crying out loud, give the store and the guy a break. So they didn't have a box or two of things in stock, that happens in retail ALL THE TIME!

And so you walked into a store that sells things, and they tried to sell you something. Holy tap dancing christ, would would have thought?!?!?!?!?! Wow, so lets get this straight....sales people....try to...sell you product. Dur!!

So get off the high horse unless you have a perfect record of never, ever making a mistake or a bad call with a customer, the guy tried to get you the closest thing to what you wanted that he had. No reason in the world to be a dick about it, its not as if the guy was trying to be mean. If you are not enough of an adult to politely refuse and leave, then you are not much of an adult. Compain about it to your wife when you leave, but why put on a big show in the store just to be an A hole? I could just imagine my reaction if I was that guy and someone came in and made a huge scene over something I had no control over and then when I tried to get him as close to what he wanted as possible, he tried to humiliate me publically. What a dick.

But whatever. The battle bunker in LA is bad ass. Huge stock, tons of big tables, good hours to play, nice staff. yes they attempt to sell you stuff, BUT THAT IS THEIR JOB! Crap, if you are going to go in and play at a location you should be buying stuff anyway. You don't walk into any retail store and expect them to NOT sell you their product, that would be idiotic.

Anti-Mag wrote:I don't understand why people are barking at Windswept. He made a commendably swift execution of a GW stores flaws. Their push selling is despicable, especially on gamers who clearly know their stuff. I also work in retail, and if someone demonstrated to me that my service was conclusively poor and that his alternate options were 20% more positive, he'd have nothing but my respect. I appreciate that people here might have friends who work in GW, or who are employees themselves, but the fact that the stores are poorly stocked and dubiously marketed don't always fly with mature gamers. So acknowledge the fact that he made an excellent point that the previous 1000 kids in the store didn't.

Look, that'd be fine if his point wasn't exactly cutting edge. I just don't see any honor in making a scene, I guess. He clearly was aggravated, and wanted to vent some of his frustrations, and that's fine. It happens to all of us. That it came at the expense of a few clerks makes it rude, and certainly in no way commendable.

I mean, if you've been in the hobby for any length of time and are really counting on a GW shop for anything other than a game with a noob that doesn't know any rules, you're setting yourself up for disappointment.

Fair enough, but I don't think a box of assault marines is asking too much.

Anti-Mag wrote:Fair enough, but I don't think a box of assault marines is asking too much.

I don't either, but stuff sells. I think that a more polished or higher ranking sales rep could have handled the situation better (placing a call to mail order, breaking out sprues, whatever it took), but if a store doesn't have something, it's not always the fault of the people there. That would be a box that if I were stocking the shop would probably go five deep at least, but that's just me.

When a person has been aggrieved, they can seek the comfort and succor of others. They were wronged and suffered at the hands of fate, and all good people would treat them kindly. However, when an aggrieved person turns his hurt into anger, and unleashes that upon those who were at best indirectly responsible for his suffering, he has stopped becoming a candidate for sympathy, and become unto himself a harmful agent.

Damn plonius, lay some more of that verse on me! This time, I want it in imabic pentameter!

The tales of reward at GW's hands far ouweigh the negative aspects in most cases, and at least GW hires people who know what they're on about. Customer service might be a different matter, but people have posted on here recently about getting near enough free Stompas just by calling up GW direct.
It's unfortunate that the store had five Marneus Calgars, which is obviously an attempt to suck in new players with the ''wow'' factor. I just get the impression that older players have to make sacrifices, with GW coming out the loser. His methods might be slightly more cutting than regular customers, but the man has a point. You aside Polonius, I don't think many other people on this thread have given that much attention. People should just appreciate both sides of the coin.

Reecius wrote:Damn plonius, lay some more of that verse on me! This time, I want it in imabic pentameter!

I did get a little rococo there, didn't I.

@anti-mag: Of course he had a point. I guess, did anybody in that shop not know that there were internet discounters?

The way I see it, a customer went to shop, they didn't have the items he was looking for, and attempts to order them went badly. The customer than made a small scene in an attempt to humiliate the shop staff.

I see a failing of business, and possible negligence, following by deliberate malice. I'm see why the customer was angry (and there's a reason I now call every shop to check for my items before I drive out), but his response was a temper tantrum.

I tried to say it politely above, but here's a simpler way to put it: getting screwed is no excuse to be a dick.

Polonius wrote:

Reecius wrote:Damn plonius, lay some more of that verse on me! This time, I want it in imabic pentameter!

I did get a little rococo there, didn't I.

@anti-mag: Of course he had a point. I guess, did anybody in that shop not know that there were internet discounters?

The way I see it, a customer went to shop, they didn't have the items he was looking for, and attempts to order them went badly. The customer than made a small scene in an attempt to humiliate the shop staff.

I see a failing of business, and possible negligence, following by deliberate malice. I'm see why the customer was angry (and there's a reason I now call every shop to check for my items before I drive out), but his response was a temper tantrum.

I tried to say it politely above, but here's a simpler way to put it: getting screwed is no excuse to be a dick.

actually i never said i tried to huiliate them.. i just opened up my laptop and tried to get on their site and couldnt so i went where i could get stuff... I wasnt condescending or rude or blasphemous to the all might GW staff and Retail Gurus. I simply solved my problem and educated a couple gamers in there as well. Noone complained that i did it.. I put this in here to describe why i think that GW has to make changes to the way they do business. They just dont do it right enough.

I think people interpreted my post as i was rude to these people i was not. I may have sighed and talked plainly on how i felt but i didnt insult anyone. I think people her just need to understand that this is what I did at the store I went to. Like i said i could go back there tomm and they may have everything i wnat. I just found it odd that some of the most common peices were no avaialble in a flagship store on a Saturday afternoon and the salesman was doing his job by trying to get me what i needed but it was poorly executed is all. I was there for maybe an hour and had some great talks with some fine gamers.

Lets not turn what i said into something heretical against a retail store because it wasnt. The original topic was on the layoffs and i simply put forth my scenario where i can see why they would need to make some drastic changes. So calling me names, locking my posts, proving how much of a fanboy you are and such is not called for.. if you love your shop more power to you... if you have been through situations like this then you understand.

Let me know who else can go to a Flagship shop and look for 9 different items and not find a single one and i wont feel so bad.

Anti-Mag wrote:The tales of reward at GW's hands far ouweigh the negative aspects in most cases, and at least GW hires people who know what they're on about. Customer service might be a different matter, but people have posted on here recently about getting near enough free Stompas just by calling up GW direct.
It's unfortunate that the store had five Marneus Calgars, which is obviously an attempt to suck in new players with the ''wow'' factor. I just get the impression that older players have to make sacrifices, with GW coming out the loser. His methods might be slightly more cutting than regular customers, but the man has a point. You aside Polonius, I don't think many other people on this thread have given that much attention. People should just appreciate both sides of the coin.

Thank You Sir.

Now please back on topic i dont want to hijack threads.

windswept313 wrote: Ok now i am pissed , so far you have had nothing i was looking for and your solution to my latest problem is you want me to spend more money than i wanted to to get 5 assault marines when i wanted 10...? So i take a slight step back, look at the people painting, position myself so my response can be heard by enough people. " So basically you have nothing i want in stock at a GW store and your answer is to sell me something i dont want nor need?"at that moment my wife is walking by with the Baby and my 2 daughters and i ask her to wait a sec because she has my bag in the stroller..Inside i have my laptop which i always keep with me. I pull it out set it on the counter next to some painters in clear view of the red shirts and proceed to load up, connect to the internet, bring up the GW site. The red shirt makes his way over and says cool you can order it right here thats nice... i look at him as he watches the GW site come up painfully slow then fail to load altogether due to the GW site being a pile of crap...So what do i do.. i laugh and load up Ebay i proceed to bid on an assault marine box set and next i load up TheWarstore and give them a call with my cell phone i order 220 dollars of stuff right there and then i look at the red shirt and go wow that was easy.. Oh and it was 20% cheaper. I guess my work is done here... i can at least say i bought stuff while at the GW store.

(all emphasis added by Polonius)

I'm sorry if I got the impression you were trying to humiliate the employees or cause a scene, but reading your post it seems to me that you wanted to make it clear that you were upset, that you wanted to make the staff feel bad, and that you were venting at least some of your anger at those around you.

I apologize if I totally misread your post, but it seemed that you wanted to be a big man in the GW shop, and than tried to brag about it online. If I'm wrong, than feel free to correct me.

Yes i positioned myself at the counter and spoke clearly in a non abbreviated tone that was easy enough for those within a 6 foot raius could hear me cuz im not meek with my opinion as a customer. I was not rude or condescending i was just direct the staff apologized for the lack of stock and yadda yadda yadda....

Yes i laughed to myself.. i guess that did come across as i laughed out loud like Dr. Evil and made everyone bow to my uberness as i went online and paid less for my insurance by switching to Geico.....

*Sigh* i guess all in all i had a bad experience shopping. Wrote a post about it... got flamed immediately without any questions to my actual demeanor and now im looking for sympathy from like gamers who may have encountered the same dissapointment. Cmon guys talk to people a little ask them questions like " did you really say those things like that?" I would say well not exactly like that.. most of that rhetoric in my post was somewhat of an internal monologue that got lost in the stark, drab, ambiguous land of internet forums.

All right, well Windswept, let me be your guy for a moment here. It is impossible to tell tone from the internet, at least with any nuance or complexity. That basically caused the problem.

You posted a story, twice, that was clearly written in, let's just call it an emotionally charged state. You described a frustrating but not horribly awful shopping experience, and than wrote your response in a way that did make you look like a bit of tool.

Many of us here have had joe jobs, a lot of use work/own/are regulars at various shops, and we see this sort of behavior. Yes, many of us, myself included, leapt to conclusions about your behavior, but we did so based solely on the information and tone that you provided.

I think the reaction was hot, and while posters should be more careful in the assumptions they make about posts, I think that you could have and should be in the future far more careful in describing your experiences, at least until we get to know you a little better. After nearly a full page of text, I think most people here assume you had your say. If you still need to explain yourself, by all means do so, but it's not horribly fair to expect every person that responds to ask for clarification on every point you made before shredding you about it.

So, in short, I think if you tried re-writing your experiences a little more coolly, people would react better. It sounds like you framed the story a little roughly, and people ran with it. Easily fixed, of course.

mass layoffs... ugh... just a sign of the times....

So...any actual confirmation of the aforementioned rumors of store closings and/or layoffs (besides Canada, which is confirmed due to the merger of US and CAN into NA)?

It was pretty clear to me that he was venting his speen on Dakka, as others have done before. I think a lot of others were reading more into it than what he intended.

But if we just had video of the thing, that'd help a lot...

Really? I thought he was blowing his own trumpet at how superior he was to the Staff Member.

His tone was boasting, his wording aggressive. And when people pointed out the infantile nature of his response, he claimed Fanboi.

I cried fanboi because if someone doesnt like their experience at a GW store and is upset and people come flocking to the aid of retailers with poor business sense.. i will scream fanboy...although its a bit childish at best but hey i play with toy soldiers.. lol
Anyways i got my vent out.. I sorry to the mmods to makeit another post digressing into my rant but i did say Rant on or off.. something like that.. anyways. i guess i could have made it simpler.

Me: "Hey GW guy."
GW Guy:"yes"
Me:"you have this"
GW Guy: "Sorry no but i can order it"
Me: "hey you have this?"
GW Guy"No, sorry but i can order it"
Me: "How about this?"
GW Guy"nope but you can buy this for alot more instead"
Me: "Nope already have all that"

Walk around store for a bit ... (thinking to myself) I wonder if they have those... no they dont Ok well they gotta have these ....um no hmmm.
Well maybe im too picky , ill just get a simple box of that... wait no i wont...Last try ill buy that cuz i have been wanting it for some time and what better place to find it than here...sorry not today.

Me: "honey can i have my laptop?"
Wife: "Sure, Hun"
(thinking to myself again) Ill check the GW site and just order it here and then spend rest of time talking shop.
Um Site not loading.. Figures.

Ok ill check that site.. hey they have it.. ill bid on it...
What about that site oh yeah they have all these things. Hmm and they are 20% off and only 6 dollars shipping.. oh well beats waiting for it to come in here and then driving another 70 miles to get it.

"hey look at that i bought something while at the GW site"

Why did we leave the house today? Oh kids need new toys lol

Would that have been less offensive? Would it have sparked public outrage in more people drawing them to my plight for justice?

I'll just keep it simple from now on.

windswept313 wrote:I cried fanboi because if someone doesnt like their experience at a GW store and is upset and people come flocking to the aid of retailers with poor business sense.. i will scream fanboy...although its a bit childish at best but hey i play with toy soldiers.. lol
Anyways i got my vent out.. I sorry to the mmods to makeit another post digressing into my rant but i did say Rant on or off.. something like that.. anyways. i guess i could have made it simpler.

Whatever. You'd belong here, IMHO: http://community.livejournal.com/customerssuck/

windswept313 wrote:I cried fanboi because if someone doesnt like their experience at a GW store and is upset and people come flocking to the aid of retailers with poor business sense.. i will scream fanboy...although its a bit childish at best but hey i play with toy soldiers.. lol

You know, I tried pretty hard to explain why we misread your posts. I tried to explain explain why there was the reaction you received, and I apologized.

I don't' think it'd be totally out of line for you to extend a bit of the same courtesy. You called us fanbois because we though you were being overly critical and offensive. After explaining why we were confused, it's a little rude to continue to hold us to our misconception, when, as I thought I explained, was partially our fault but mostly yours for writing a very misleading post.

If nothing else, it's not helping you make the case that you're not actually a jerk.

No jerks allowed?

I'd better go then ...

Shortbus wrote:No jerks allowed?

Only in a circle.

Considering how things have been going (with the closing of GW Canada), I guess this was inevitable. After reading some of those financial reports and business articles about GW stock, the company really is doing everything it can to survive. Although it is a terrible shame that there's going to be massive layoffs.

As a student trying to find a job to pay for a)school and b)more school, it's already super hard getting ANY job.

It's actually kind of funny because a couple months ago GW Canada put up an ad on their website because they were hiring. I'm not sure if it was just general positions or at the head office, but nonetheless a bad (or potentially good?) start to the year for GW.

Polonius wrote:

When a person has been aggrieved, they can seek the comfort and succor of others. They were wronged and suffered at the hands of fate, and all good people would treat them kindly. However, when an aggrieved person turns his hurt into anger, and unleashes that upon those who were at best indirectly responsible for his suffering, he has stopped becoming a candidate for sympathy, and become unto himself a harmful agent.

Son you want to be lawyer with that mouth? Evidently the soul removal machine was not working on your orientation day. No that will not do at all (make call to dark cabal headquarters..."yea we have a runner here...")

The ministry is calling you...

windswept313 wrote:I cried fanboi because if someone doesnt like their experience at a GW store and is upset and people come flocking to the aid of retailers with poor business sense.. i will scream fanboy...although its a bit childish at best but hey i play with toy soldiers.. lol
Anyways i got my vent out.. I sorry to the mmods to makeit another post digressing into my rant but i did say Rant on or off.. something like that.. anyways. i guess i could have made it simpler.

Me: "Hey GW guy."
GW Guy:"yes"
Me:"you have this"
GW Guy: "Sorry no but i can order it"
Me: "hey you have this?"
GW Guy"No, sorry but i can order it"
Me: "How about this?"
GW Guy"nope but you can buy this for alot more instead"
Me: "Nope already have all that"

Walk around store for a bit ... (thinking to myself) I wonder if they have those... no they dont Ok well they gotta have these ....um no hmmm.
Well maybe im too picky , ill just get a simple box of that... wait no i wont...Last try ill buy that cuz i have been wanting it for some time and what better place to find it than here...sorry not today.

Me: "honey can i have my laptop?"
Wife: "Sure, Hun"
(thinking to myself again) Ill check the GW site and just order it here and then spend rest of time talking shop.
Um Site not loading.. Figures.

Ok ill check that site.. hey they have it.. ill bid on it...
What about that site oh yeah they have all these things. Hmm and they are 20% off and only 6 dollars shipping.. oh well beats waiting for it to come in here and then driving another 70 miles to get it.

"hey look at that i bought something while at the GW site"

Why did we leave the house today? Oh kids need new toys lol

Would that have been less offensive? Would it have sparked public outrage in more people drawing them to my plight for justice?

I'll just keep it simple from now on.

BS you got your panties in a wad because they didn't have what you wanted so you became a to a retail wage slave, and got off on being said . Don't sugar coat it. Are you like that all the time, or just a special grade of in unique circumstances when dealing with people who can't control what the problem is?

http://www.ctrlaltdel-online.com/comic.php?d=20090313

Don't we ALL wish we had a sign up like this?

Scottywan82 wrote:http://www.ctrlaltdel-online.com/comic.php?d=20090313

Don't we ALL wish we had a sign up like this?

Have to agree, having been a customer and a shop assistant I've never understood this logic. All this kind of thinking does is reinforce the arrogance of the customer. They believe that the can act rudely and get away with it. Shop staff should be polite, professional and helpful at all times, but if you are an arse and are trying it on they should be allowed to tell you to go and get stuffed. Shopping isn't a right.

If a member of staff is rude or offensive to you, fair comment, if not then keep your gob shut, as how the shop is run & stocked isn't their fault.

I dont think anyone is arguing over the frustration of traveling that far to a store and them not having what you want. And its entirely possible you honestly weren't trying to make a scene. But dropping your laptop onto the counter and going to the competitions websites, then calling up another competator and ordering product while in still their store? Really? Take the high road and show a little tact, take the laptop out to your car and do it there.

Shellfishguy wrote:I dont think anyone is arguing over the frustration of traveling that far to a store and them not having what you want. And its entirely possible you honestly weren't trying to make a scene. But dropping your laptop onto the counter and going to the competitions websites, then calling up another competator and ordering product while in still their store? Really? Take the high road and show a little tact, take the laptop out to your car and do it there.

keeping it simple.

Layoffs bad.

Makes morale low for employees.

Low morale employees less prone to enjoy doing their job right e.g. Ordering stock properly, treating the customer as if they ARE the life blood of their company

I had very dissapoionting customer experience.

I solved my own problem with great haste.

I was not rude, dissapointed, frustrated, annoyed yes but not rude.

My laptop helped other gamers learn where to buy bits other than GW site.

My laptop helped gamers learn about the adepticon FAQ

My laptop helped resolve a rules dispute that was appreciated.

My laptop showed a few people this site.

Warstore is not a competitor... they dont make the armies they buy them from GW

GW makes money off my purchase

That store sucked.

Without happy customer business doesnt sell merchandise often.

Not selling merchandise often enough means business go broke.

Insulting strangers for exercising their right as a consumer to complain about poor service is bad.

For those that understood what i said in my post and didnt flame me out right thank you.

I apologize to those that deserve it and a couple of you are welcome to it.. Some are not.

I'm finding it hilarious that "Oh, GW!" Dakka and "I buy from the Warstore!" Dakka and "Dakkitude" Dakka and "Place where WC is both reviled and respected for their 'Ghetto gang signs krew'" Dakka dislikes this guy.

Come on Dakka.

No, you were a prick and threw the toys out the pram because you couldn't get your own way.

The Staff Member offered to order the stuff in for you, and even offered an alternative purchase.

And from what you've said, this appears to have been a one off.

You mention low staff morale? And you really think throwing a little strop in the shop helps that at all?

windswept313 wrote:
Low morale employees less prone to enjoy doing their job right e.g. Ordering stock properly, treating the customer as if they ARE the life blood of their company

FYI: GW has replaced all store inventory controls with their magical computer. The store employees cannot control what they get, how much they want to stock, or when they get shipments. The GW computer decides all these things based on a magic 8-ball they converted.

It's why it took a couple of weeks for my local store to get some new books in stock (the computer said if only one person pre-ordered, then clearly not many people wanted it, so they only sent one for the shelf), and why the stores are often low on an army that has a lot of fans, because while the staff may know what their local players are into, the computer says, sorry, you can only have three on a shelf at a time.

This is the way that a lot of businesses do things now. 'Just-in-time' inventory controls are meant to control costs, but in reality, they make it so that anything unexpected causes you to run out. The worst example of this that I've seen was going to a major grocery store and finding that they had no potatoes. The computer didn't think that many people would want them that day, so they just ran out.

But regardless, you can order what you need from the store on that day, and have it delivered home.

I still fail to see the problem?

Site was down.... that was the straw that broke the....oh why am i explaining myself.. i saved money, i got what i wanted. No thanks to the GW store. I think there is someone else on another post the needs flaming. I dont want to hold anyone up any longer.

I was not rude, dissapointed, frustrated, annoyed yes but not rude.

Let me assure you, by staging a grand drama in a store, you were being rude. You were a disrespectful to that employee who was just doing his job. You don't know the circumstances and processes behind that person's store and their stock issues, and you just made their day a lot less rewarding. Just because someone bought all their assault squads before you did. You could have gotten everything you wanted without being a showoff.

You, sir, are a dick.

One day Gabe, the donkey-caves of the world will come together and build a monument to you.

So erm... reading through this I see the whole situation that occured with windswept313's visit to a store causing a flamewar again- I can see the points of people who are annoyed at what you did, heck I share that view-

at the same time- I can see where you are trying to come from with it- however I know that alot of what your saying is from your view of the situation, but you are showing that you don't actually understand the systems that are in place- and a general lack of looking at it from the staffers point of view-
what the heck was the poor guy supposed to do if someone had already come in and bought the things you wanted?
what was he supposed to do if you wanted things that are direct only and you dismissed that?

You can say that you weren't being rude, or having an issue with GW as a whole- but so many of your posts on the subject have come across as aggressive and negative to the point of just bashing GW for the sake of doing so- heck even bashing the website for being down- and then calling the people who complain about that fanboys....

The staffer doesn't decide the stock
The staffer tried to sort things out for you- he didn't do it to your standards, but by the sounds of things he gave it a reasonable try- it could have been better- but it could have been a whole lot worse
You treated the staff member in a manner that appears jerkish- then try to say you were trying to help- well I'm sorry but that just doesn't fit with the posts that you've made, so don't try and just change your story.



Back on topic:


I think the "mass layoffs" is just moving GW canada into GW north America
GW stores all have various hours and staffing levels depending on a number of things- So I work in a store that is open 10-9 Mon-Thus, 10-6 Fri/Sat and 10:30-5 on a sunday.... With a manager, 4 Full timers and a part timer....
A store down the road has a manager....and thats it- depends on the needs of the store really
They have started trying the "one man stores" and so far they seem to be really working- I've had a chance to go work in a few of them...and at times it can be quiet and lonely... at others it can be great fun

windswept313 wrote:Site was down.... that was the straw that broke the....oh why am i explaining myself.. i saved money, i got what i wanted. No thanks to the GW store. I think there is someone else on another post the needs flaming. I dont want to hold anyone up any longer.

If you would have called ahead, you would have saved yourself a 60 mile trip.

Redbeard wrote:

windswept313 wrote:
Low morale employees less prone to enjoy doing their job right e.g. Ordering stock properly, treating the customer as if they ARE the life blood of their company

FYI: GW has replaced all store inventory controls with their magical computer. The store employees cannot control what they get, how much they want to stock, or when they get shipments. The GW computer decides all these things based on a magic 8-ball they converted.

It's why it took a couple of weeks for my local store to get some new books in stock (the computer said if only one person pre-ordered, then clearly not many people wanted it, so they only sent one for the shelf), and why the stores are often low on an army that has a lot of fans, because while the staff may know what their local players are into, the computer says, sorry, you can only have three on a shelf at a time.

This is the way that a lot of businesses do things now. 'Just-in-time' inventory controls are meant to control costs, but in reality, they make it so that anything unexpected causes you to run out. The worst example of this that I've seen was going to a major grocery store and finding that they had no potatoes. The computer didn't think that many people would want them that day, so they just ran out.

This is exactly why the Japanese never 100% roboticise their car plants. They are well aware that humans can solve problems pro-actively rather than just following the program when it's wrong.

Kilkrazy wrote:

Redbeard wrote:

windswept313 wrote:
Low morale employees less prone to enjoy doing their job right e.g. Ordering stock properly, treating the customer as if they ARE the life blood of their company

FYI: GW has replaced all store inventory controls with their magical computer. The store employees cannot control what they get, how much they want to stock, or when they get shipments. The GW computer decides all these things based on a magic 8-ball they converted.

It's why it took a couple of weeks for my local store to get some new books in stock (the computer said if only one person pre-ordered, then clearly not many people wanted it, so they only sent one for the shelf), and why the stores are often low on an army that has a lot of fans, because while the staff may know what their local players are into, the computer says, sorry, you can only have three on a shelf at a time.

This is the way that a lot of businesses do things now. 'Just-in-time' inventory controls are meant to control costs, but in reality, they make it so that anything unexpected causes you to run out. The worst example of this that I've seen was going to a major grocery store and finding that they had no potatoes. The computer didn't think that many people would want them that day, so they just ran out.

This is exactly why the Japanese never 100% roboticise their car plants. They are well aware that humans can solve problems pro-actively rather than just following the program when it's wrong.

Its abit more indepth than that.... if it goes out of stock the computer will bump up the max/min stock levels... if it does this 3 times it gets flagged for a human to look at it... and if the store manager doesn't like the stock levels, he can check 'em and call up the stock management people to fiddle with it

Valhallan42nd wrote:

I was not rude, dissapointed, frustrated, annoyed yes but not rude.

Let me assure you, by staging a grand drama in a store, you were being rude. You were a disrespectful to that employee who was just doing his job. You don't know the circumstances and processes behind that person's store and their stock issues, and you just made their day a lot less rewarding. Just because someone bought all their assault squads before you did. You could have gotten everything you wanted without being a showoff.

You, sir, are a dick.

Exactly.

Here I'll expressly ditto the executive summary

You, sir, are a dick.

Just to chime in OT (in case this thread hasn't degenerated ENTIRELY into arguing with or flaming Windswept313), my Local GW just reduced from I think 4 employees from about a year ago, down to 3, and just recently they've become a 2-man store. They don't appear to be reducing hours.

The other GW nearby moved from a proper mall to a 'strip-mall' location last fall. Dunno 'bout their staff lately.

And the local bunker just bought the store next door, adding an insanely massive amount of table-space (as in, roughly double. Like they didn't already have enough tables...), so they at least appear to be doing well. But they've been working on that expansion since before the LAST recession, so it's not really an accurate sign of retail vitality.




Oh, and yeah, windswept313, you sir, are a dick. You could have just as easily said "That's cool, I'll just get it from Warstore then, thanks anyways" and left, but you made a scene. You try that crap in a FLGS (at least the ones around here) and see if you don't get the taste slapped out of your mouth (or an outright ban).

windswept313 wrote:Yes i positioned myself at the counter and spoke clearly in a non abbreviated tone that was easy enough for those within a 6 foot raius could hear me cuz im not meek with my opinion as a customer. I was not rude or condescending i was just direct the staff apologized for the lack of stock and yadda yadda yadda....

You do not seem to believe that what you did was rude.

Imagine you did this in a Borders, replacing Warstore with Amazon.

Or a Best Buy, and Ebay.

You seem to think it was okay because it was a GW store. And they pissed you off by not having what you wanted.


OT, I hope they don't close any stores. the one near me just opened before Christmas.

I like being able to play whenever I want, against players closer to my age(mid-30s), surprisingly, and not little kids.

Well, with other stores such a scene would have been the exception, with GW it is the rule.

Really? You see losers throwing girly boy hissy fits all the time?

Frazzled wrote:

Valhallan42nd wrote:

I was not rude, dissapointed, frustrated, annoyed yes but not rude.

Let me assure you, by staging a grand drama in a store, you were being rude. You were a disrespectful to that employee who was just doing his job. You don't know the circumstances and processes behind that person's store and their stock issues, and you just made their day a lot less rewarding. Just because someone bought all their assault squads before you did. You could have gotten everything you wanted without being a showoff.

You, sir, are a dick.

Exactly.

Here I'll expressly ditto the executive summary

You, sir, are a dick.

Incisive commentary there, Frazzled.

I really don't understand why, if you were a retail worker in this situation, you would care one way or another if a person did this. On the other hand if you were in an FLGS and did this in front of the owner it
WOULD be rude. To me there is a huge distinction...

Hell isn't it generally considered to be good customer service to direct someone somewhere else if you can't fulfill their requirements?

Ugh lets not let this be about me i dont want to hijack thread

You people are funny i must say. its like being on 40k online where you ask a question make a statement and the first or second response is "you tool go buy the rule book!" Or some other rude or condescending comment.

They werent out of stock of just 1 or 2 things... they did not have 8 or 9 things..

I looked up alot of the posts of people that are so inflamatory towards me... its right on par. Grats.

Anyways i did what i wanted to do and maybe one day some of you will enjoy the exhilerating feeling of expressing your feelings as a consumer in public. Dont worry you got it down well on the Internet forums now just go for it in really real life.

I guess you need to work retail and have experience from the other side of the counter / till to understand it a bit better.

Anyway, I don't believe the tough guy story that he posted about whipping out his laptop and doing the dirty deeds he described so gloriously, probably it is all just a make-believe machination to try and fit in with the cool Dakka crowd.

windswept313 wrote:

Anyways i did what i wanted to do and maybe one day some of you will enjoy the exhilerating feeling of expressing your feelings as a consumer in public. Dont worry you got it down well on the Internet forums now just go for it in really real life.

And maybe someone will enjoy the exhilarating experience of beating you with a bat-whats your point? Hey why complain-they just want to express their feelings.


Nuts.

Anyway, I don't believe the tough guy story that he posted about whipping out his laptop and doing the dirty deeds he described so gloriously, probably it is all just a make-believe machination to try and fit in with the cool Dakka crowd.

Good point. We may be dealing with a troll.

windswept313 wrote:Ugh lets not let this be about me i dont want to hijack thread

You people are funny i must say. its like being on 40k online where you ask a question make a statement and the first or second response is "you tool go buy the rule book!" Or some other rude or condescending comment.

They werent out of stock of just 1 or 2 things... they did not have 8 or 9 things..

I looked up alot of the posts of people that are so inflamatory towards me... its right on par. Grats.

Anyways i did what i wanted to do and maybe one day some of you will enjoy the exhilerating feeling of expressing your feelings as a consumer in public. Dont worry you got it down well on the Internet forums now just go for it in really real life.

The fact that you copy and pasted what you had written in the locked thread into another thread, which was pretty OT- kinda shows that maybe you did want to Hijack the thread
Its funny- people seem to call it as they see it on Dakka... and you know- thats not too great towards you

As for them being out of stock of 8-9 things... how many of those things should have been in stock? and how sure are you, obviously being extremely knowledgeable on the subject, that it is the fault of the staff who you treated like poo that the stock wasn't in place, that it is always the case that they don't have the right things and that someone hadn't beaten you to the punch an hour before you arrived and bought all those things just to screw you over

I call it an isolated incident that you've decided to believe is the norm, from what you've said your not in GW stores much, but decide its not to your liking based on them not having anything the one time you go in
bet you a dollar the stuff carried in store would be in there next time you went in... betcha

BrookM wrote:I guess you need to work retail and have experience from the other side of the counter / till to understand it a bit better.

Anyway, I don't believe the tough guy story that he posted about whipping out his laptop and doing the dirty deeds he described so gloriously, probably it is all just a make-believe machination to try and fit in with the cool Dakka crowd.

Heh why is this a tough guy story? Cant imagine yourself doing the same thing without some cool backround music like your in a movie? Its called self confidence and initiative. I worked retail at one time when i was finishing up my degree and i understood the plight of the customer and i learned that they are always right even when they are wrong. They want to spend their hard earned dollars with me and my company so i need to ensure they can do that.

Bignutter wrote:

The fact that you copy and pasted what you had written in the locked thread into another thread, which was pretty OT- kinda shows that maybe you did want to Hijack the thread
Its funny- people seem to call it as they see it on Dakka... and you know- thats not too great towards you

windswept313 wrote: I worked retail at one time when i was finishing up my degree and i understood the plight of the customer and i learned that they are always right even when they are wrong. They want to spend their hard earned dollars with me and my company so i need to ensure they can do that.

Ok, this guy is full of it. Anyone who has worked a day in retail knows the customer is almost NEVER right, and is almost ALWAYS a fething idiot.

Unless you're some manager or company tool who actually buys the drivel spewed down from on-high. Which GW seems to have alot of actually...

Hm, as I said before, around here we've got the saying "customer is king, but we are the emperor". No this is not some vague 40k reference, but this is how we roll in stores.

Closing this thread. There is one in discussions at this point that is less focused on one person.