Yes, they're fething legit. I've ordered stuff (with a great discount) and it's gotten to me in a week. Considering I live in Tasmania and Maelstrom is in England, that's damn good service.
Oh, and free shipping. It doesn't get better than Maelstrom.
Fafnir, they have forever refused to answer my emails about whether or not VAT is included for overseas orders, so I'm guessing it IS included... hence I've never bothered ordering from them. I would have by now regardless of the answer, I'm just being stubborn because they haven't responded to half a dozen inquiries now.
The War Store is great, but the fact that I have to pay for shipping and I can't order GW product on their website is a bummer. I'll probably use Maelstrom for big orders (if I ever do any big orders again) because of that alone.
It's not Neal's fault though, it's GW being dicks to online retailers.
Kid_Kyoto wrote:For US customers how do they stack up with the Warstore?
For the most part, the lesser discount from Maelstrom means what you save on shipping doesn't actually leave you with any better of a discount than the Warstore. In fact, it usually comes out to a couple of dollars worse. When they have one of their sales, when the discount increases, then you can get deals that are a better buy if you're in the U.S. If you're elsewhere in the world, then free intl shipping alone makes it pretty worth it.
Maelstrom is great. They do 10% of the rrp in pounds. When that is converted to Australian Dollars that's usually 30-50% off the price in the GW stores.
Send a PM to H.B.M.C and bask in the awe of a satisified customer.
I've used them at least once per month for the last 2 years, and buy everything GW that they stock, even brushes as they are 40% cheaper than retail in Australia.
It used to be a 7 day delivery (with no delivery charge) but since they expanded a few months ago to their larger centre I've noticed a big slow down in deliveries and now it is almost 2 weeks since my last order, and it stillhasn't arrived (but it was dispatched 6 days ago, I checked on their site)
Hi, Head Dimwit here. I can not speak for the other dimwits, but I never received either my first order or a refund from Maelstrom. Poor communication with those in the USA (at least to me). In an ironic twist of fate, GW did send me the product Maelstrom was supposed to, free of charge no less, when they sent it by mistake instead of Planetstrike.
They are the best, the shipping info on the site is a little wonky though so you can't really rely on that for an up-to-date status of your order, but it will get to you as soon as possible and in great shape.
They are legit, but check a site called Gamerzwarehouse they
Are 15% of GW RRP and free shipping after all my calulations they are the cheapest out of wayland maelstrom warstore and my FLGS thier orders arrive anywhere from usually 4 to 10 days using fast mail got my tyranids bargain price there.
And will be buying new models therw when the new codex and models are out for sure you also get reward points which can shave a couple of pounds of your order depending how big your first order was or save them and let them grow. For bigger savings
Being in the States I use the warstore. 20% off, shipping as low as $5.95 Priority (neal does order based on weight, not dollar amount purchased). So if you order craploads of metal it'll amount to a good amount for shipping. An order of mostly plastics won't hardly cost gak.
Oh, and I've never had bad service with neal ever so until I do I see no reason to change.
The lack of cart sucks but he also accepts paypal. When I need to place a GW order it's just so easy to open a new tab to GW, look up the model for the code and shoot him an email saying what I want and how many, then waiting for his reply so I can paypal him.
Sidstyler wrote:I'd like to know that myself, so far no one's posted with a very negative opinion...
temprus wrote:
Bookwrack wrote:Who was dim enough to vote 'no?'
Hi, Head Dimwit here. I can not speak for the other dimwits, but I never received either my first order or a refund from Maelstrom. Poor communication with those in the USA (at least to me). In an ironic twist of fate, GW did send me the product Maelstrom was supposed to, free of charge no less, when they sent it by mistake instead of Planetstrike.
I'm going to have to say that the five other people either poking fun at, 'ligit' or the whole are just having a general failure of their English comprehension. There simply is no logical way to argue that Maelstrom is not 'legit.'
For the people whose posts lower down in this discussion are still asking who voted "no", the person who apparently voted no already took ownership of that and expounded upon why they voted no, you just have to actually read through the posts to find it. Try reading the post above that begins "Hi, Head Dimwit here."
Maelstrom sounds great, but I don't think it makes a lot of sense to use them if you're in the US. The War Store's shipping is a flat $5.95 and is therefore negligible on large orders, it's only a deterrent to ordering on smaller orders. The War Store is 20% off everything from GW, service is great and unless you live in NY you don't have to pay sales tax.
If you're in the US ordering from Maelstrom means paying the exchange rate from dollars to pounds which will eat into your savings and then there's the VAT issue plus the fact that credit cards charge a conversion fee for ordering in foreign currencies, usually about 3%.
I ordered them once to capitalize on a 17% off sale they had; but I am not ordering from them again unless there is a better sale.
For USA customers you'd get better service, delivery time, and even prices if you use Ebay stores like macpac51, thewarstore.com, or bitkingdom.com. Also had good experiences with superherogameland.com and rattleheadgames.com.
Maelstrom fed me bs excuses while they pulled my chain by splitting and re-splitting my order in order to make it look like something was happening. At the time they also advertised a 3 day waiting period on out of stock items; took over two weeks. Forgeworld was also faster with my order. In the e-mail tag that I played with MG, they basically lied about when they'd ship ("We'll be shipping it tomorrow"...then nothing the next day or the next) and wouldn't write a follow up e-mail until I wrote 'em again.
To their credit they did have a huge sale and was moving shop to a new location.
Still, USA customers are better off in just about every category by buying in the same country.
They're not just legit, they're too legit to quit:
I've never ordered from them but I've heard nothing but good things. But as a USA customer you're better off with thewarstore.com, since they're actually in the US.
Just received my mega paint set from Maelstrom. Took a little longer than I would have liked, but when I emailed (on a Saturday night, at about 11pm mountain time) I woke up to an email saying they were swamped but I was slated to have my order packed and out on Tuesday. They updated the site on Tuesday and it said packing. Friday it finally went from packing to shipped. I received it Sunday (we've got an odd delivery schedule.. it's a little lady in a minivan)
While I would have liked to have seen it earlier, I can't say I'm disappointed. It would have been $300 cad if I bought it here and I spent about $245 cad total (after $20 tracked shipping which doesn't actually track and as of this morning is still telling me it's on it's way. I won't do that again. and after exchange and service charge for buying in foreign currency).
That's just under 20% discount. And honestly, I would have gotten an extra $20 off if I hadn't used the tracked shipping. So 75% discount from the Canadian price.
I'll still buy blisters and single boxes from my flgs, but I won't give them my big orders. It's just too good of a savings through Maelstrom Games.
Made an order from them on Friday afternoon. I received my notification of dispatch today (Monday, next working day after order). I ordered from them based upon the number of positive testimonials I've seen on Dakka.
I've never used Maelstrom before and I never plan to..
I've always used Wayland games! (www.waylandgames.co.uk) I Live in Melbourne (Australia) and the postage always comes within 7 days (it took 5 days once!) This is pretty impressive seeing as they are coming from the other side of the globe!
The prices are fantastic and the shipment is very good.. It's around $10 AUD per kilo (plastic doesn't weigh much )
My last purchase was two tau battle forces for the price of one (including postage!)
I love wayland games and I'll never change to another store " border="0" />
They seem OK depending upon where you live, but if you're in the USA (as has already been noted!), you're better off going with the Warstore (for all the reasons already noted! Namely, VAT, conversion rate, conversion charges, etc.)...
Cane wrote:I ordered them once to capitalize on a 17% off sale they had; but I am not ordering from them again unless there is a better sale.
For USA customers you'd get better service, delivery time, and even prices if you use Ebay stores like macpac51, thewarstore.com, or bitkingdom.com. Also had good experiences with superherogameland.com and rattleheadgames.com.
Unfortunately, for those of us living in NY, the warstore savings are eaten away by NY sales tax. Making, with shipping, not really worth it.
Cane wrote:I ordered them once to capitalize on a 17% off sale they had; but I am not ordering from them again unless there is a better sale.
For USA customers you'd get better service, delivery time, and even prices if you use Ebay stores like macpac51, thewarstore.com, or bitkingdom.com. Also had good experiences with superherogameland.com and rattleheadgames.com.
Unfortunately, for those of us living in NY, the warstore savings are eaten away by NY sales tax. Making, with shipping, not really worth it.
Just a fun drive to the tip of long island to avoid that shipping fee.
I've never ordered from them before but I'm considering it with the new Skaven Battalion up there for what converts to $80 USD, that's $25 off retail or 76%. DO they give a greater discount for pre-ordering?
Just a fun drive to the tip of long island to avoid that shipping fee.
Would that really cost less than $5.95? It costs more than that to operate a motor vehicle for more than the shortest of distances. There's a reason why employers reimburse their employees in the neighborhood of 60 to 70 cents per mile now when they use their private vehicles for work purposes. Gasoline is only one factor in the per mile cost of operating a motor vehicle. Of course, it's fun to go to the store, see and meet other hobbyists, etc., but if the only reason to go is to avoid the shipping cost it's probably cheaper to have them ship it to your door.
I can't speak for Maelstrom Games (I'm in the US) but someone mentioned Macpac51 on ebay - I would not vouch for them. I ordered a sealed box from them of assault marines, left good feedback 0(this was my mistake, but I had ordered before and it went well) and then opened the box. Turned out the box looked fine on the outside, but the sprues inside were crushed. I messaged him and the responses were that's my problem. Sorry to threadjack, but that seemed worth mentioning to me. *
*also worth mentioning - on Dakka's advice, I called GWS and told them about this, and they sent me a replacement box for free. Awesome.
someone mentioned Macpac51 on ebay - I would not vouch for them
Most sellers on eBay have the disclaimer "not responsible for items damaged or lost in shipping" and we all take our chances because of that when we buy from eBay under those conditions.
That said I have bought numerous items from Macpac on eBay without any problems and saved a lot of money off of list prices doing so. Their packaging for shipping is generally pretty good at protecting the merchandise, but because it is minimized to reduce shipping costs, which are free to the winning bidders, occasionally things do get damaged.
I have experienced this with other free shippiing eBay vendors as well. I would not hold the occasional damaged item against the sellers in these cases since shipping is free and they've made it quite clear up front with the aforementioned disclaimer that it is at the buyer's risk.
I ordered from Malestrom, Imperial Sector set. IIRC, the items arrived in about a week from when I placed the order. At the time, due to the exchange rate, I was seeing a 30% discount off of GW US prices (this was over the summer).
Just note that the shipping is by Royal Post, and there is no tracking on it, so if you've got a sufficiently large order, you may want to spring for that. Also, the box was thin, and the sprues took some minor damage in shipping (no parts were actually damaged, but some of the sprues had snapped.)
The only other thing that was screwy was the customs form, or so my wife said (she's a shipping specialist for FedEx). Looks like they under-declared the amount the contents were worth.
I'd order from them again, if the prices are right and I'm looking for a big buy. The biggest value on my end came from the exchange rate.
I've placed a few orders with maelstrom, mainly larger purchases to save the extra bucks through exchange rates. My most recent order arrived a couple days ago, and though the shipping box was slightly damaged (to be expected, it traveled roughly 4,000 miles) nothing inside was damaged. They even tossed in a free sprue from Mantic games, two elven archers from their new Kings of War line. Thumbs up from me.
I once had an Imperial City (yes, the big CoD box) that I ordered from Maelstrom go missing. It was an order that also had two of those double-Monolith boxes, plus half a dozen other boxed items. It was the only part of the order to go missing. This was also just before Christmas and during a UK postal worker's strike.
So that's a huge order, during the busiest period of the year, during a massive bit of industrial action, and only one item went missing. It was replaced, for free, in January with only a single E-mail sent to Maelstrom.
someone mentioned Macpac51 on ebay - I would not vouch for them
Most sellers on eBay have the disclaimer "not responsible for items damaged or lost in shipping" and we all take our chances because of that when we buy from eBay under those conditions.
That said I have bought numerous items from Macpac on eBay without any problems and saved a lot of money off of list prices doing so. Their packaging for shipping is generally pretty good at protecting the merchandise, but because it is minimized to reduce shipping costs, which are free to the winning bidders, occasionally things do get damaged.
I have experienced this with other free shippiing eBay vendors as well. I would not hold the occasional damaged item against the sellers in these cases since shipping is free and they've made it quite clear up front with the aforementioned disclaimer that it is at the buyer's risk.
Yes, perhaps most sellers do have such a disclaimer, and obviously, I'd be a fool to hold it against them, if that had been the situation. But we're not talking about "most ebay sellers" - we're talking specifically about Macpac51. A quick check of his auctions a few seconds ago shows no such disclaimer. Quite the opposite: there is a refund policy. Unfortunately, as I said I had already left positive feedback because I had not yet opened the box, so Macpac didn't do anything for me regarding that policy (or anything else), and I was no longer in any position to force the issue. I had gotten quite a few things from this seller before and was previously quite happy, and I'm sad to no longer spend any of the large sums I spend on plastic army men with him anymore.
I apologize for the now sort of extended threadjack about the veracity of another ligit seller, as it were.
Just a quick note on "insurance" and replacement of missing items. UK retailers have a legal obligation to get your goods to you. A loss is transit is not the customers reponsibilty so do not fall for any paying for extra insurance scams.. you are not paying to reduce your risk but that of the seller.
So.. dont pay for insurance..
And all that should be needed to help the seller out from a loss is a letter or email clearly stating the facts and the seller should resend. and the letter should allow them to make a claim agaist their postal/courier service.
Ouze wrote:Yes, perhaps most sellers do have such a disclaimer, and obviously, I'd be a fool to hold it against them, if that had been the situation. But we're not talking about "most ebay sellers" - we're talking specifically about Macpac51. A quick check of his auctions a few seconds ago shows no such disclaimer. Quite the opposite: there is a refund policy. Unfortunately, as I said I had already left positive feedback because I had not yet opened the box, so Macpac didn't do anything for me regarding that policy (or anything else), and I was no longer in any position to force the issue. I had gotten quite a few things from this seller before and was previously quite happy, and I'm sad to no longer spend any of the large sums I spend on plastic army men with him anymore.
You are correct. I hadn't looked at the full text of their auctions for a while. In fact, they seem to make all the same guarantees that most full-fledged stores make. Here's the text from a Macpac51 auction below.
I promise to promptly return all messages and to ship items within 1-2 business days after payment.
If you have a problem with the item, please ship it back to me unused within 7 days of receiving it and I will refund your money and shipping costs within 10 business days.
Please help me keep my prices low! If a component or a major part of your order is missing or miscast I may refer you to the manufacturer to obtain a replacement. I have lost over $1000 this year do to manufacturer mispacks. It doesn't happen very often to customers as I catch most mistakes, but I just cant keep eating their screw ups.
Please do not leave a negative feedback without contacting me first. Everyone of my negatives could have been easily fixed had I been given the opportunity to do so!
Hey guys,
This is my first post - but this is a topic that has affected me personally, so I thought I should say something instead of lurking.
I live in Australia and I have had one experience with Maelstrom and it has not been good at all.
A while back (4 months or so I think) I was in the process of expanding my Orks and saw that Maelstrom had a sale going on. I put down my order for a couple of boxes of lootas and stormboyz and also included Boss Snikrot because his model is just so great.
The prices seemed really good and everything was dispatched in short order. When I received the order, however, I found that my Boss Snikrot blister had ALREADY BEEN OPENED. What's more, Snikrot's head was no longer in the blister. In short I had been sent a defective product.
So I email these guys - on 4 separate occasions - through MULTIPLE email addresses (their orders, contact addresses etc...). I get ZERO response - not even a "Sorry, sucks to be you".
To me, this is just unacceptable. From a customer service perspective AND from an integrity perspective. What type of operation sends their customers faulty goods, then buries their head in the sand about it?
Their prices and lack of shipping are definitely competitive. However, the way they completely disregarded all my emails on a legitimate complaint is just unacceptable. I guess they feel that because I live half a world away it means they can send me defective goods and get away with it.
Live and learn. Feel free to roll the dice with these guys if you feel so inclined - but I certainly won't be.
For Europeans especially Maelstrom is great because of the low exchange rate between pounds and euros.
I payed 100 euros for two battleboxes, the price in shop would have been 160 euros. Delivery took about 8 days, can't complain there. Most of my friends order at Maelstrom too and never had any problems.
I made an order as a test. I got everything I ordered but it took about a week or two longer than if I ordered throuh Neal. Maelstrom is perfectly fine and has the advantage of web ordering. Being that I live in the USA, I think that TheWarStore will be better for me in the long run, financially.
I have ordered from Maelstrom several times.
Everything ordered showed up within three weeks.
The order that took the longest was during the big summer sale.
I ordered the imperial strongpoint (the $90 box).
I got all the components in their individual boxes, but my cost was not changed.
I also had to email them to correct my shipping adress because I goofed it.
They replied within 2 days and corrected it.
I also use Dungeon Trader for Warmachine/Hordes stuff.
I have found that the amount you save, and the service you get remains roughly similar, whether you use Warstore or Maelstrom.
At least in the U.S.
For those who say emails are not answered. Do you use a hotmail or other throwaway type email?
It is entirely possible that the email gets marked as spam by the store's provider. I have had this problem getting email from friends from hotmail or others.
1) I had issues with macpac51 also. Free Shipping that was not free (finally got it mostly refunded) and it took forever for him to ship it out (was fast once sent out though).
2) I have had 1 order that was shorted bits from The Warstore, it was taken care of fast and efficiently! No other issues.
3) I tried Maelstrom because the order I was making was a small enough one that it would cheaper to order from GW directly rather than The Warstore and I heard all of the great deals and customer service others have gotten with MS (I just missed getting their Easter discount by a few hours too). In the same time frame I was waiting on my order from Maelstrom, I received over 25 packages from the UK after making way too many buying binges. Maelstrom is the only order I did not receive.
4) Since GW is now doing Free Shipping with purchase of $15 or more, I have bought exclusively from them because I have only been buying "direct only" minis, bits or codexes. Well, that is not quite true, I bought some plastic bits off of other sites too.
I've used Maelstrom a few times, and the Warstore a few times.
I liked Maelstrom better I have to admit. TAkes a wee bit longer, but I can order GW from their website, and I still save a buggerload of money, and saving more money means I can buy more stuff, like Flames of War.
And now that Maelstrom has terrain stuff, I doubt I'll shop anywhere else.
I also do business with the Warstore due to his store being in the US and I prefer to support US business. Nothing against you Brits but if I have to pay $5 more on a $100 order (just throwing that number out there) to support a business, who with our fethed up economy must be feeling the impact as well, I'll gladly do it.
For those who are emailing Maelstrom. I emailed on Sat, was replied to on Sunday. But I did it from the website's "contact us" page instead of sending an email from my email. Try that maybe?
skrulnik wrote:The order that took the longest was during the big summer sale.
I ordered the imperial strongpoint (the $90 box).
I got all the components in their individual boxes, but my cost was not changed.
Same thing happened to me. I ordered *cough* four of them *cough* but they had run out (they were a splash release after all) but they were nice enough to send me everything that would have been in them as separate boxes for no additional charge.
Since so many people are now mentioning Warstore, I feel I should mention my experiences there - all have been excellent. I've ordered from them perhaps a dozen times. The shipping has always been very fast, I've never had anything be out of stock except once - I ordered Brazen Brass and it turns out GWS no longer produces it. They said that they could send Vallejo's equivalent, which turned out to be even better then the Brazen Brass was. The only downside is as many others have mentioned, no cart for GWS stuff, and that's probably saved me hundreds of dollars from making impulse buys at work, so that has been a plus. I make a list and then call it in when I get home in the morning. They also gave me a bunch of advise on washes and mentioned other brands of paint that I should look into (like Privateer P3).
Since GWS has free shipping the last few months, I've been alternating between them and Warstore depending on whether the order was less or more then $30. I'd strongly recommend the Warstore.
I've used the Warstore as well, and I've never had a problem (or a problem that wasn't quickly solved by a quick E-mail to Neal). Wonderful service.
Maelstrom's just cheaper, and when your dollar goes from being worth US98c, to US60c and then back up again, yet really doesn't move much vs the £, Maelstrom offers better prices and no shipping costs.
I've used them once for a box of GW skellies and a large set of VGC paints. Price was great, shipping was a little slow given that all were listed as in stock but given the saving I didn't mind all that much.
I've bought a ton of stuff off Maelstrom over the years, but I do tend to wait until the extra discount is available. The "CHRIMBO" discount expiring at the end of this month came in handy. Particularly as UK VAT is going back up to 17.5% next month.
The Plastic Surgeon wrote:or that the sky isn't blue
Never, ever, use this example, it is too easy to retort. Unless you are going to argue that the sky is blue in the middle of the night. My father loved using it, I would just respond "night" when I was around.
Given everyone seems so ardent in their support for Maelstrom, I'm going to give their customer service another go and email them throught their website... again... and see if they respond.
If I still don't get a response - then it's either they hate me personally - or everyone here is being paid off in some way... (LOL)
The Plastic Surgeon wrote:or that the sky isn't blue
Never, ever, use this example, it is too easy to retort. Unless you are going to argue that the sky is blue in the middle of the night. My father loved using it, I would just respond "night" when I was around.
Then you can further retort and say that nothing has any colour without the presence of light. So a blue sky or a blue flower - neither have any colour when there's no light around. Pigment, perhaps, but as colour is based upon what light an object absorbs, diffuses and reflects/refracts, you need light to have colour, and when the sun is gone, there's not enough light to diffuse in the atmosphere.
BlueGiant wrote:Looks like they under-declared the amount the contents were worth.
That's common practice with friendlier online stores. It's so you pay less duties and import tax.
QFT , they are doing it for their customers sake ( in risk of fraud to the Customs )
Although that has back fired with horrifying consequences for me ( the customer )
I thought I would just add that MG are the Dogs do-dars!
Today I have tried to order about £170 worth of stuff and with my customary lack of IT skill faked it up royally on no less than two occasions - all my own fault. Each time a quick call to MG [using the number listed on the CONTACT US page] has quickly resulted in them refunding/moneybacking the right amount, getting the order processed and generally being good eggs about having to deal with a numpty like me!
Usually 10% on most sytems [GW/FOW] but this increases on certain items. Plus they give further bulk discounts 1% @ £50, 2% @ £100 and 4% @£200. Added to that you also get 1% moneyback [read store credit] for use against furture purchase. All of that with free P&P internationally! So not bad all in all.
Also for you colonial/foriegn types there is the currency exchange rates which can increase savings against local purchasing considerably, although this is obviously down to you depending on your method of purchase and your credit provider.
Edit - Forgot to mention as well they will price match any other UK webstore, which is very handy if you have the time to search [your on a forum so i'm guessing you do!] for alternative prices but still want to buy from a trustworthy source
Maelstrom is Ok. I've never had problems with them.
buyforlessonline... I had several problems with them.
My packet was "lost". They did not answer my emails or the paypal claim. Thanks to paypal I did not lost my money and I recovered it almost two moths later.
I just want to say, first of all, thanks to all who have commented on this thread - all feedback is greatly appreciated, good or bad, but obviously especially good ;o)
The main point of this reply is to reassure customers, both prospective and existing, that we are indeed ligit [sic]. We've been around for six years now and have grown exponentially in that time, and are still growing, but we are also all wargamers ourselves and generally know the products we sell inside out, and if we don't, we're in the process of finding out.
I'm quite keen to reassure those customers who have had a bad experience that, firstly, a bad experience with us is certainly not what we want to give you. We are not in the business of deceiving people, we are in the business of giving customers good service, and if we have fallen down in the past I can only apologise personally and hope that any problems have been dealt with efficiently and quickly. Whilst we don't always get everything right, we are only human and do strive to correct any mistakes we make as soon as possible. We are bound by many DSRs (Distance Selling Regulations) here in the EU and these are quite onerous to retailers, so rest assured - if you don't receive your goods, don't want them or your goods are faulty, we're bound by law to replace them or refund you. In short, we are a legitimate business.
Secondly, we do have problems with e-mails just like any other retailer. Webmail, especially hotmail, seems to dislike our e-mails, as does AOL; so if you have had problems or haven't received a reply to an e-mail you have sent, please a) check your spam folder, b) ring us or c) try the contact us form on the website. We have a dedicated customer service team and Tom (the manager) is always available for a call at some point during the day. Obviously if you are overseas that could prove costly and difficult in terms of the time difference, but I can reassure everybody that we reply to *every* e-mail we receive.
If you can't get in contact with us via any of the above, for whatever reason, send a PM here. I hesitate to say that because the proper channel is via our customer service team, so only use it in emergencies!
Our website is currently undergoing a revamp and hopefully that will improve everybody's experience, because we will have better ways of contacting us as well as proper tracking of your orders.
I don't like to badmouth suppliers, but it has to be said that we are currently experiencing problems with Games Workshop in terms of the supply of their goods. Whilst we keep everything in stock, GW have placed a limitation on how many times we can order from them a week (once) and how long they can take to send us the goods (if the order is over £5,000, which our orders always are, they can take however long they like). Thus, sometimes our GW orders are well over a week late, which - if your item is not in stock - will delay your order. We do try to split orders to ensure you get something quickly, at least, but that is not always possible.
I'm not going to go into the whys and wherefores of GW's new terms and conditions, but it has to be said that they cause independent retailers problems, but - unlike our friends in the United States, and I sympathise with every one of them - at least we can order from GW and sell online. Please bear the above in mind when you order GW stuff from us.
Lastly, I'd like to say a big thank you to those who have responded positively to the original question - it's you guys that ensure we are still around. Kudos to you!
Maelstrom Games wrote:I don't like to badmouth suppliers, but it has to be said that we are currently experiencing problems with Games Workshop in terms of the supply of their goods. Whilst we keep everything in stock, GW have placed a limitation on how many times we can order from them a week (once) and how long they can take to send us the goods (if the order is over £5,000, which our orders always are, they can take however long they like). Thus, sometimes our GW orders are well over a week late, which - if your item is not in stock - will delay your order. We do try to split orders to ensure you get something quickly, at least, but that is not always possible.
I'm not going to go into the whys and wherefores of GW's new terms and conditions, but it has to be said that they cause independent retailers problems, but - unlike our friends in the United States, and I sympathise with every one of them - at least we can order from GW and sell online. Please bear the above in mind when you order GW stuff from us.
Ahem... Once again The Workshop makes friends and influences people. What a nice company.
Oh and today's phrase is 'delusion of monopoly', please read and digest, especially you Thomas, or a letter is going home to Mr and Mrs Kirby again...
Due to GW's policy it might be worth putting that up on the FAQ so people aren't left in the dark on how long its going to take for an item to be restocked. Might save a lot of e-mails and hassle; when I ordered the FAQ mentioned a 3 day wait period IIRC. Customers hate not knowing whats going on with their $$$ especially first timers :(
I ordered some stuff from Maelstrom, and it's been in packing for a few days longer then "1 or 2 days in packing" would suggest. However, I've dealt with HLJ, which takes forever to do anything, so I'm in no hurry. So long as it's here when I get back after Xmas break.
Been a customer for a long time.
In fact, I believe I am famous here for introducing our gaming group to Maelstrom (Read I was the one that showed HBMC your store )
As for service,
never ever had an issue (I believe I have around 80 orders from them to date).
Best consistent price I can get from Australia,
and service is always great.
Sometimes postage has taken a little longer than expected, but this has been balanced by receiving items WAY faster than expected more often than not (One got an item in 3 days - UK to Aus, didn't even think it was possible!!)
skrulnik wrote:The order that took the longest was during the big summer sale.
I ordered the imperial strongpoint (the $90 box).
I got all the components in their individual boxes, but my cost was not changed.
Same thing happened to me. I ordered *cough* four of them *cough* but they had run out (they were a splash release after all) but they were nice enough to send me everything that would have been in them as separate boxes for no additional charge.
Just one quick comment on this, specifically:
Even GW themselves ran out of the "boxed" strongpoint at that time. They did honor the actual orders themselves, and sent/sell the loose items for the same price.
I only remember this because I was in NY for a bit of the summer, and placed a preorder through one of the GW shops there so I could have something to work on while stuck dealing with the relatives.
But otherwise:
Maelstrom isn't too bad. Like Fateweaver though...I'd rather order any non-GW stuff through Neal since it's a US business. GW stuff I'll get through my FLGS.
I guess I'm Dakka's biggest Maelstrom fanboy, and started the meme of linking to your store several times during a sentence and have done what I can to make sure everyone knows about you.
I know of many people - especially us in Australia - who have made the switch to buying virtually everything from you guys unless we physically cannot. Even yesterday a friend and I were in our local GW (which is quite literally up the road from me), and we thought about impulse buying something, but then stopped because we knew it would be 40%+ cheaper if we got if from you guys.
And that's the sad fact about being a 40K player in Australia. We all know GW prices are beyond stupid and hopelessly overpriced, but us folks here in the land down under are stuck paying 40% more than the US and UK for no discernible reason.
Without your store our group would not be where we are now. Hell, when our government handed out stimulus money to every tax-paying citizen to stimulate the Australian economy, I spent it all at Maelstrom!
So thank you for your service, and I will continue to do what I can do to convert every Australian gamer I can find to ordering from you.
Kogwar wrote:I think this all points to a big fat resounding yes i will be bying from them this christmas gonna get me some grey knights.
Why order from maelstrom for GKs? If you are in the US, it's cheaper to get them from the Warstore.
This.
I'm not sure why people think it's so much easier to order exclusively from Maelstrom. It's not hard to spend a few extra minutes filling out a GW order from The Warstore, and end up paying less and waiting less for the items to arrive.
No offense intended to Maelstrom, but I'd rather see a US business get some support
Don't even have to fill out paperwork. 99% of us gamers probably have cell phones or access to one. Unless your cell plan sucks you probably get nationwide long distance at no extra cost so it's so easy to call Neal, run down what you want and quantity and perhaps needing to know the SKU which is provided on the site of what he CAN get his hands on from GW and voila, 5 minutes later your order is placed.
I buy lots of paints and bits from Neal so he does have a shopping cart for those making it even easier (and only $3 shipping per bitz order isn't bad).
H.B.M.C. wrote:Why do people immediately assume that someone buying from Maelstrom is somehow an affront to Neal and TheWarStore?
When it's a Yank placing GW orders, that's why I just get annoyed about it.
It seems like everyone automatically discounts Neal for ordering GW stuff. That's not true, he can get his hands on exactly the same things as Maelstrom. He, just like Maelstrom, ships worldwide and has great customer relations. The only difference is that Maelstrom can show you the pretty pictures, while Neal can't.
If pretty pictures and not having to copy/pasta or call to place your order is that much of an issue for you--God forbid you ever order from Forge World.
Kanluwen wrote:He, just like Maelstrom, ships worldwide and has great customer relations.
And I don't think that at any point has anyone said any different. I had ordered from TheWarStore in the past, and will continue to do in the future.
Kanluwen wrote:The only difference is that Maelstrom can show you the pretty pictures, while Neal can't.
For you maybe. Not for me.
Meh. Maybe I just find it silly that there's swarms of people always hollering, whenever asked about discounting, for Maelstrom. It's the amount of exposure they get that frustrates me I suppose.
H.B.M.C. wrote:Why do people immediately assume that someone buying from Maelstrom is somehow an affront to Neal and TheWarStore?
When it's a Yank placing GW orders, that's why I just get annoyed about it.
It seems like everyone automatically discounts Neal for ordering GW stuff. That's not true, he can get his hands on exactly the same things as Maelstrom. He, just like Maelstrom, ships worldwide and has great customer relations. The only difference is that Maelstrom can show you the pretty pictures, while Neal can't.
If pretty pictures and not having to copy/pasta or call to place your order is that much of an issue for you--God forbid you ever order from Forge World.
Actually, the fact that Maelstrom ships for free worldwide and usually has a slightly better discount than 20% off USD is why I use them. Nothing to do with pictures.
Kanluwen wrote:He, just like Maelstrom, ships worldwide and has great customer relations.
And I don't think that at any point has anyone said any different. I had ordered from TheWarStore in the past, and will continue to do in the future.
Kanluwen wrote:The only difference is that Maelstrom can show you the pretty pictures, while Neal can't.
For you maybe. Not for me.
Meh. Maybe I just find it silly that there's swarms of people always hollering, whenever asked about discounting, for Maelstrom. It's the amount of exposure they get that frustrates me I suppose.
Maybe because the Warstore is best for those living in the US and those advising Maelstrom haven't used the Warstore because of this. I'm sure Canada has its own one that's best for it as well. I know both the Warstore and Maelstorm are good, it's just that Maelstrom is much better, here in Australia at least.
Neither I or Kan have problems with non-US citizens ordering outside of the US as it probably IS cheaper.
It's just easy to get rankled at the idea of people in the US wanting to save $4 on a $100 order because shipping is free from Maelstrom, thereby denying Neal profit. Last time I checked the US is in worst shape economically than any other part of the world.
Though even if a $100 costs $20 more than Maelstrom I'd still order from Neal. Way less hassle if something should happen during shipping if it's intercontinental vs international.
Or maybe people should be allowed to order from wherever the feth they want and not be lambasted for their choice on the grounds of them not being patriotic enough.
Some of us only get riled because certain others only ever copy/pasta into cute little linkies the Maelstrom website and act as if Maelstrom is the only online retailer in existence on the entire planet.
How about whenever someone from the US asks what a good retailer is people link ALL online sites, US or international instead of just automatically pursing their lips and making kissing sounds while burying the Maelstrom website inside of a word or sentence? If I saw someone kissing Apples ass that much or PepsiCo's ass that much I'd have to assume they were getting paid to promote or work for either corporation.
If Neal ever tried to screw me over on an order I probably would quit ordering from him and order from Maelstrom or just get stuff off ebay or some other trade/auction site but until then Neal deserves as much recognition, especially to someone based in the US, as a foreign online retailer does.
We get it. Maelstrom is great. The Warstore is great too and even if Neal doesn't ship free the whopping $6 charge on anything weighing less than 5 pounds really should be of no concern to anyone in the US. If it is you should give up your smoking habit, loosen the purse strings a little bit or get out of the hobby as $6 is apparently way too much money.
Fateweaver wrote:Some of us only get riled because certain others only ever copy/pasta into cute little linkies the Maelstrom website and act as if Maelstrom is the only online retailer in existence on the entire planet.
And then there are some of us who have a sense of humour and aren't thin-skinned spades that take everything so damned personally or think that a vote for Maelstrom is somehow a vote against TheWarStore (which is both absurd and asinine).
I order from Maelstrom because they were the first ones I got around to using, and frankly I've never had problems getting what I ordered. My orders generally arrive with in a week.
I know where the confusion comes from.
There have been a certain individual that claims 10%-15% off Maelstrom offers is = 40% off in their country. Which is true , however he forgets that the following:
Wayland Games/ Europe ( not as much % off , but they offer bundle deals )
Warstore / USA (20% 0ff i think? )
G.C.M / Canada ( 30% 0ff )
ALL offer great discounts , it not cheaper than Maelstrom.
I guess when people see the *omg 40% off they all rush to Maelstrom.
So while Maelstrom is a great store , us North American customers shouldnt forget we have our own
great online discounter as well !
Not to forget , customers should consider possibility of getting hit with heavy tariff when ordering from foreign country.
I use Great Canadian Miniatures for GW stuff, but they really only carry GW stuff, and that's why I ended up using Maelstrom. For what I wanted, I'd have to order from out of the country anyway, and with free shipping, might as well take a shot at maelstrom.
Fafnir wrote:I use Great Canadian Miniatures for GW stuff, but they really only carry GW stuff, and that's why I ended up using Maelstrom. For what I wanted, I'd have to order from out of the country anyway, and with free shipping, might as well take a shot at maelstrom.
...just gotta wait for it to get here.
Woo! i have a few questions
With exchange rate fluxing every day , who picks when to charge the order? ( is the currency the exact moment we place an order? or the store can choose a day when it benefits them? )
Foreign discount stores dont charge taxes , how often do Customs catch that? and tag tax + tariff on? ( i used to order from USA , but every time i get hit by Canadian customs really really hard )
Well, I don't know if this applies to normal transactions, but when I used some prepaid credit cards for my Maelstrom order, they were used right away.
As for customs... I've never ordered miniatures abroad, but I've ordered plenty of gundam and kotobukiya kits from HLJ, and there have been times where I've been horribly boned by customs, and times where I've gotten stuff almost for free.
I just want to say, first of all, thanks to all who have commented on this thread - all feedback is greatly appreciated, good or bad, but obviously especially good ;o)
The main point of this reply is to reassure customers, both prospective and existing, that we are indeed ligit [sic]. We've been around for six years now and have grown exponentially in that time, and are still growing, but we are also all wargamers ourselves and generally know the products we sell inside out, and if we don't, we're in the process of finding out.
I'm quite keen to reassure those customers who have had a bad experience that, firstly, a bad experience with us is certainly not what we want to give you. We are not in the business of deceiving people, we are in the business of giving customers good service, and if we have fallen down in the past I can only apologise personally and hope that any problems have been dealt with efficiently and quickly. Whilst we don't always get everything right, we are only human and do strive to correct any mistakes we make as soon as possible. We are bound by many DSRs (Distance Selling Regulations) here in the EU and these are quite onerous to retailers, so rest assured - if you don't receive your goods, don't want them or your goods are faulty, we're bound by law to replace them or refund you. In short, we are a legitimate business.
Secondly, we do have problems with e-mails just like any other retailer. Webmail, especially hotmail, seems to dislike our e-mails, as does AOL; so if you have had problems or haven't received a reply to an e-mail you have sent, please a) check your spam folder, b) ring us or c) try the contact us form on the website. We have a dedicated customer service team and Tom (the manager) is always available for a call at some point during the day. Obviously if you are overseas that could prove costly and difficult in terms of the time difference, but I can reassure everybody that we reply to *every* e-mail we receive.
If you can't get in contact with us via any of the above, for whatever reason, send a PM here. I hesitate to say that because the proper channel is via our customer service team, so only use it in emergencies!
Our website is currently undergoing a revamp and hopefully that will improve everybody's experience, because we will have better ways of contacting us as well as proper tracking of your orders.
I don't like to badmouth suppliers, but it has to be said that we are currently experiencing problems with Games Workshop in terms of the supply of their goods. Whilst we keep everything in stock, GW have placed a limitation on how many times we can order from them a week (once) and how long they can take to send us the goods (if the order is over £5,000, which our orders always are, they can take however long they like). Thus, sometimes our GW orders are well over a week late, which - if your item is not in stock - will delay your order. We do try to split orders to ensure you get something quickly, at least, but that is not always possible. I'm not going to go into the whys and wherefores of GW's new terms and conditions, but it has to be said that they cause independent retailers problems, but - unlike our friends in the United States, and I sympathise with every one of them - at least we can order from GW and sell online. Please bear the above in mind when you order GW stuff from us.
Lastly, I'd like to say a big thank you to those who have responded positively to the original question - it's you guys that ensure we are still around. Kudos to you!
Cheers
Rob
Ahh, this would explain the delay. Last time I ordered (quite a while back now), I got an email confirming it'd been shipped really quickly so now that I haven't heard anything in a week I was starting to worry something went wrong =]
By the way, does anyone know if the email address they contact you from to confirm you placed an order, is the same as the one they use when replying via the "Contact Us" form? (hopefully this isn't too big of a bump)
Fateweaver wrote: Last time I checked the US is in worst shape economically than any other part of the world.
Wait, what? Isn't the entire nation of Iceland now bankrupt?
Also, there are a bunch of LEDC's in Africa and Asia that are probably in significantly worse shape economically than the country with the #1 GDP on Earth.
Fateweaver wrote: Last time I checked the US is in worst shape economically than any other part of the world.
Wait, what? Isn't the entire nation of Iceland now bankrupt?
Also, there are a bunch of LEDC's in Africa and Asia that are probably in significantly worse shape economically than the country with the #1 GDP on Earth.
You'd be in the same boat if anyone dared call you on your debts
I've voted yes. I've only placed two orders. The first one had a problem in one of the items, it was a box of four minis of Infinity wich had no arms and heads inside. I was told I would receive a new one in December, and something about a 28-day period for international orders that I didn't fully understand. After that I made a second order and I received everything perfectly. At first I was afraid, because the box of a Dark Eldar Ravager was slightly crushed to fit into the package box, but once I opened it I saw that the sprues and metal components were perfect, so no problem at all.
The experience for Spanish people: 1 week till it knocks your door, and cheaper prices. GW Battallion boxes are 80€ here, and with the currency change they worth 50€ in Maelstrom. In Spanish GW site the DE Hellions are 10'50€. I bought 9 in Maelstrom at 6€ each. Infinity minis, 7€ in Spain, 5€ in Maelstrom.
It totally worths a try for us.
P.S.: I'm still waiting for my 45th Highlander Rifles replacement box!
Just got my order from Maelstrom. It worked out fine, actually a little cheaper than Warstore due to the free shipping and their 15% off at the time. I will use them again.
I will also use the Warstore again in the future because my experiences there have been fantastic.
Well I use maelstorm, wayland and the warstore and... Lately Maelstorm stock, not only on GW stuff, is kind of always outofstock, had to get GS at waylands took a bit of time.
The warstore both the shipping and the customs hammer kill it for me a bit.
I only started using Maelstrom about a month ago and the two orders I made and had delivered I was very satisfied with.
One question though, I order something that was listed as "out of stock at the supplier" and its delayed the delivery of my current order. Is there a time limit before they get it in or will they split it to send the stuff they do have available?
That little niggle aside (my fault for not checking) Maelstrom Games gets my thumbs up!
Fateweaver wrote: Last time I checked the US is in worst shape economically than any other part of the world.
Wait, what? Isn't the entire nation of Iceland now bankrupt?
Also, there are a bunch of LEDC's in Africa and Asia that are probably in significantly worse shape economically than the country with the #1 GDP on Earth.
You'd be in the same boat if anyone dared call you on your debts
Oh, I'm aware that the US (where I live) and the UK (where I'm actually from) would both be in a heap of trouble if China called in their debts, but it's a little hyperbolic to claim the US is in worse economic shape than any other part of the world.
Also, Maelstrom is very legit, but I tend to use the WarStore as my port of call, just because I've used Neal and never had a bad customer experience.
Maxstreel wrote:Just got my order from Maelstrom. It worked out fine, actually a little cheaper than Warstore due to the free shipping and their 15% off at the time. I will use them again.
I will also use the Warstore again in the future because my experiences there have been fantastic.
So both are Legit as far as I'm concerned.
I've had a very successful set of dealing with Maelstrom for almost £800 of GW stuff over the past few years.
My only citicism of Maelstrom is I placed an order on December 7th for 3 Firestorm Armada Books, Tokens, and Cards plus the Fleet & Carriers for the Terrans, Dindrenzi & Aquans. Everything has arrived bar the Aquan and Dindrenzi carriers which are still out of stock :(
However they replied to my enquiry about the 2 ships citing stock problems from Spartan Games and offered a refund if I wanted. I'll wait until I'm close to the chargeback period expiry on my card before requesting a refund.
I order from Maelstrom pretty much every month. It's cool to almost always be expecting a package.
They're my source for Coat D'Arms paints. For those of you who don't know, Coat D'Arms are the same paint GW used back when they had the hexagon shaped bottles with the flexible pop-tops. Amazing stuff.
I've ordered from thewarstore.com, miniaturemarket.com, gcminis.com and many others.
Given that I'm in Canada, Maelstrom Games wins. The free shipping is great. And we get packages from the UK faster than those from the US (usually).
I've never bought a thing from Maelstrom and had a bad experience.
Some time ago I said that I preferred buying from either a LGS or GW direct (for advance order stuff or popular items that my be out of stock). I don't recall who (oh wait, yes I do, they've been added to my blocked list), but some fan boy laid into me hard about how I was an idiot for buying anywhere else and I should buy exclusively from Maelstrom for absolutely everything GW.
Needless to say it gave me a poor impression of that person and unfortunately Maelstrom as well.
oni wrote:but some fan boy laid into me hard about how I was an idiot for buying anywhere else and I should buy exclusively from Maelstrom for absolutely everything GW.
Needless to say it gave me a poor impression of that person and unfortunately Maelstrom as well.
If I lived where you are, I'd go with thewarstore.com a lot. Getting things locally always rocks, but for any mail order purchase, if I was in the US, it'd be the War Store. The times I've dealt with Neal are absolutely fantastic. The reason I go with Maelstrom is that it's better for arrival times from the UK then the US. Weird, but something I've noticed.
Ordering directly from GW is pretty much at the bottom of my list. If I'm going to pay full price, I'm supporting a local store at the same time.
I've ordered from Maelstrom several times and have had no complaints.
The reason I've used them instead of Neal for bulk purchases is because of fluctations in the strength of the dollar vs. the pound, which, if the pound is weak, results in better pricing even with Maelstrom's smaller discount.
This depends on what you're buying, of course, as GW seems to try to adjust pricing to correct this somewhat, different items are cheaper in different currencies, but for Ork Warbikes, for example, the GWUK price is, right now, 10% cheaper than the GW US price (20% cheaper than GW CND price, 25% cheaper than GW AUS price, 20% cheaper than GW EUR price, etc.).
Edit: Amusing. Posting from work (it's Sat., screw it) and it routes through our Canadian domain, so I'm flagged as Canadian.
I will not vote NO as they are a legit company, but I have not used them for the past 18 months as I had a bad experience with them that left me out of pocket.
Since then I have placed numerous orders with another online retailer that offer BETTER savings and a much better level of service.
This is not a rival or competitor trying to bad mouth Maelstrom Games (I have not provided any alernative links) I am a genuine (ex)customer just giving my honest opinion about them.
Am I a little bitter with Maelstrom Games - yes! Did I register on Dakka Dakka just to vent this - yes!
Hellblane wrote:
I will not vote NO as they are a legit company, but I have not used them for the past 18 months as I had a bad experience with them that left me out of pocket.
Since then I have placed numerous orders with another online retailer that offer BETTER savings and a much better level of service.
This is not a rival or competitor trying to bad mouth Maelstrom Games (I have not provided any alernative links) I am a genuine (ex)customer just giving my honest opinion about them.
Am I a little bitter with Maelstrom Games - yes! Did I register on Dakka Dakka just to vent this - yes!
And your entire 3 posts is the same thing copy pasted in three threads.Wow.
Hellblane wrote:
I will not vote NO as they are a legit company, but I have not used them for the past 18 months as I had a bad experience with them that left me out of pocket.
Since then I have placed numerous orders with another online retailer that offer BETTER savings and a much better level of service.
This is not a rival or competitor trying to bad mouth Maelstrom Games (I have not provided any alernative links) I am a genuine (ex)customer just giving my honest opinion about them.
Am I a little bitter with Maelstrom Games - yes! Did I register on Dakka Dakka just to vent this - yes!
And your entire 3 posts is the same thing copy pasted in three threads.Wow.
Not only that but he doesnt even identifies the reasons for his agravation... absolute internet trash... I registered to say Im pissed... good for you now go piss elsewere please.
I had the pleasure of visiting the "Eye of the Storm" (Maelstrom's store and gaming venue in Mansfield, Notts, UK) over the Christmas holidays. Having ordered much from them in the past it was interesting to see how they are developing.
While I haven't bought much from the recently (I think I bought a Malifaux rulebook and box of minis back in October or something), due to my reduction in hobbying activities, I want to just add my post to the many that give Maelstrom a hearty thumbs up.
Pretty much all problems of supply should be laid at the door of the manufacturer, whether because it is GW being gits and trying to smother their main online retailer in Europe because they don't like discounts and don't like the internet, or whether it is a very small company like Spartan who have been overwhelmed by demand for their products. In terms of professionalism I give Maelstrom a 10/10 for quality of service. It's not their fault if manufacturers can't, or won't make good on supply promises.
They've been out of stock of some things I ordered a couple of weeks ago, so the other day sent me an email to tell me they were splitting my order to send me the stuff they actuall had.
Not bad, but it would have been cool for them to do this last week.
I've never really had much of a problem with MG with my previous orders, though sometimes they do take a while to get sent out, depending on the time of year and what is in stock etc (their site apparently is not a live up-to date stock level as I am sure the items I ordered were not out of stock - could be wrong though ).
I've made a couple of orders from Maelstrom now, the prices are excellent and usually around 40% off the NZ retail prices for GW. However I really think they need to lift there game with customer service and the speed at which they get the orders out.
Every order I have made so far has taken at least 3-4 weeks and the first couple of orders I made appeared to be going nowhere until I emailed them to ask what was going on, at which point they finally decided to split the order up. Most annoying however is my most recent order which arrived yesterday. After the best part of a month waiting for it to arrive they sent me a Marine Battleforce rather than a Space Wolf one and are expecting me ship it back to them (from NZ to the UK) before they send out the correct item, meaning probably another month before I actually get what I ordered, which I think is pretty BS for something they screwed up.
Rafi wrote:I've ordered from Maelstrom several times and have had no complaints.
The reason I've used them instead of Neal for bulk purchases is because of fluctations in the strength of the dollar vs. the pound, which, if the pound is weak, results in better pricing even with Maelstrom's smaller discount.
This depends on what you're buying, of course, as GW seems to try to adjust pricing to correct this somewhat, different items are cheaper in different currencies, but for Ork Warbikes, for example, the GWUK price is, right now, 10% cheaper than the GW US price (20% cheaper than GW CND price, 25% cheaper than GW AUS price, 20% cheaper than GW EUR price, etc.).
Edit: Amusing. Posting from work (it's Sat., screw it) and it routes through our Canadian domain, so I'm flagged as Canadian.
YES! this! I was asking about this months ago but no one understood me!
Do you know what other items are cheaper when ordering from GWUK price?
I can not speak for the other dimwits, but I never received either my first order or a refund from Maelstrom. 
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I'm still waiting for my 45th Highlander Rifles replacement box!