Irbis wrote:

drbored wrote:
Search bar works well enough if you know specifically what you're looking for

LOLno. I bet even people doing Warhammer for multiple years would struggle with any range more complicated than SM, see various orky spellingz, tyranid pseudolatin, or votann mangled norse (and even SM went into Latin recently too, and given how many people here can't spell intercessor or reiver, both real words BTW, I wouldn't bet on that range too now). And then you have AoS with multiple elf armies where even the faction players refer to their units as 'these spear dudes' because they gave up on memorizing them ages ago.

Triply so if they are new army players who don't know the names yet and the new absurd navigation structure of the site with all of 12 items maybe sometimes loading at once makes learning them just miserable.

Also, think about what you just said. Using searches to navigate store in e-commerce is literally a throwback to the 80s, even Windows 3.11 had graphic menus and proper navigation and this is literally 1989 tech, if GW can't manage that I have no words

Its total gak for everyone right now. For instance you type in 'wargs' for MESBG, then you get most of the range at the top of the listings. But the hobbit wargs appear after multiple entries that have nothing to do with the search term. They at least fixed the 'Mûmak' search term that would only come up the other day if you knew to add the special character 'û'. The chap on foot though would show up with either spelling.

My misses has a good idea about the hobby, but isn't exactly more knowledgeable than a newcomer. She's found the site to be awful. She's made it clear that unless I give her the specific names/spellings/links she's not going to waste time ordering from them this year for christmas. I'm going to make her life easier and give her a list of warlord games stuff instead. Sod having her fighting with a crappy webstore just to buy a couple more battleforces. Life is busy enough as it is. Its not like my backlog has gotten any smaller this year!

Kid_Kyoto wrote:

 H.B.M.C. wrote:
The Forge World FB page just changed its name to "Warhammer: The Horus Heresy".

Yeah I saw this, weird since about 6 month ago they nuked all their game-specific social media (Blood Bowl, Necromunda etc).

Another ridiculous move by GW. How much extra effort was it for them to post to their own pages? Ten seconds copying and pasting to one extra page per release.

Forcing everyone onto one marketing page means things are lost in the noise. I gave up on following GW social media pages as the 40k ones would always turn into 'old world when' and 'kill team out of stock' threads and became pointless. I at least liked the necromunda one as it was quiet enough to keep an eye on when things were released. Now I don't bother with any GW social media outside of warcom & reposts here. I don't get caught up in so many hype releases though, so they have made it easier to ignore new plastic.

 Irbis wrote:

drbored wrote:
Search bar works well enough if you know specifically what you're looking for

LOLno. I bet even people doing Warhammer for multiple years would struggle with any range more complicated than SM,

SM is one of the worst to search for. 'Guess the unit name that starts with an I' is not a game anyone should want to play when trying to buy products. Especially soccer moms looking for stuff for little Timmy

I had a look at the Wargs search, got 3 then a vermin lord, a chaos marine and a troll with a bunch of other things.
Out of stock items at the very bottom, I wonder if it’s set up to populate the list during any search.
In a you may like this also sorta fashion.

 Irbis wrote:
I bet even people doing Warhammer for multiple years would struggle with any range more complicated than SM, see various orky spellingz, tyranid pseudolatin, or votann mangled norse (and even SM went into Latin recently too, and given how many people here can't spell intercessor or reiver, both real words BTW, I wouldn't bet on that range too now). And then you have AoS with multiple elf armies where even the faction players refer to their units as 'these spear dudes' because they gave up on memorizing them ages ago.

Triply so if they are new army players who don't know the names yet and the new absurd navigation structure of the site with all of 12 items maybe sometimes loading at once makes learning them just miserable.

Thank goodness that GW left behind such names containing bland everyday terms like elves, empire, imperial guard, or dwarves and replaced them with with vowel heavy semi-random "unique" names.

Search is probably really good if you know the exact spelling of what you need :/

Apple fox wrote:
I had a look at the Wargs search, got 3 then a vermin lord, a chaos marine and a troll with a bunch of other things.
Out of stock items at the very bottom, I wonder if it’s set up to populate the list during any search.
In a you may like this also sorta fashion.

It might also be that standard search systems are doing more and more of that. Heck Google are super bad for it now on youtube. You get 3 or so results that actually use your search terms then a bunch of sponsored that don't really use them at all then a few suggested than a few might use a few of the terms etc... It's almost near useless unless the video is new and ranks super high etc....

It's that or GW has utterly messed up their keyword and naming system in the background and don't have time to get an intern to fix it. Or they've done batch-uploads to the site so the models end up with the wrong keywords because they were in that "batch" that was uploaded

 Overread wrote:

Apple fox wrote:
I had a look at the Wargs search, got 3 then a vermin lord, a chaos marine and a troll with a bunch of other things.
Out of stock items at the very bottom, I wonder if it’s set up to populate the list during any search.
In a you may like this also sorta fashion.

It might also be that standard search systems are doing more and more of that. Heck Google are super bad for it now on youtube. You get 3 or so results that actually use your search terms then a bunch of sponsored that don't really use them at all then a few suggested than a few might use a few of the terms etc... It's almost near useless unless the video is new and ranks super high etc....

It's that or GW has utterly messed up their keyword and naming system in the background and don't have time to get an intern to fix it. Or they've done batch-uploads to the site so the models end up with the wrong keywords because they were in that "batch" that was uploaded

That all sounds reasonable I think, just funny to see most of the list being seemingly random stuff. Before out of stock items more relevant to the search.
Which is honestly a pain if your searching and need to click show more 10 times to see what you want is out of stock.

Agreed, especially if you are new to the model ranges and you don't know those other models actually exist; or still exist or such. Very easy to get turned around and think that GW hasn't released them yet such.

I mean granted from a store point of view its kind of trying to push you toward buying stuff now; but from an information point of view its not a good approach.

The last iteration of the webstore also shunted out of stock items to the bottom of searches, so that's a problem that has been carried over, rather than a new one.

I just had my first organic usage of the web store since it launched.

Wanted to see what the imaginary GW conversion rate was for the battleforces.

Navigating by the Shop menu works okay, but is demonstrably worse than the old version.

There was also a moment of hesitation as I had to parse the visual language of the site that didn't exist when they had clearly labeled tabs at the top of the page.

Great, so I ordered HH grey slayers upgrade kits, and SW shoulder pads to go with them, two days before the website change and I just had an email from them saying they can't fulfil the order, despite the kits saying they were available at the time. I'm guessing the orders from before the change got shunted below orders from the new site hence the fact mine has been affected. Add to that the kits now say "sold out online" rather than "temporarily out of stock", which seems to usually mean they won't be coming back to the store (but occasionally they do? Idk...), so I now won't be able to get the kits at all, or at least not for the foreseeable. Add to THAT the email they sent said they would be sending the shoulder pads anyway (which I bought specifically for the grey slayers and are fairly pointless now) and didn't even ask if I wanted to cancel. And to top it all off, the order still hasn't shown up on my account on the new website, so I can't check the status of it to see if it's already been sent.

This website change has gone from a really terrible experience technically, to a really terrible experience personally - those upgrade kits and pads are not cheap! I'm normally a GW defender, or at least someone who asks for a more nuanced view to be taken on them, but I can't find anything positive to say about them on this issue. Shambles.

 Shakalooloo wrote:
The last iteration of the webstore also shunted out of stock items to the bottom of searches, so that's a problem that has been carried over, rather than a new one.

That's considered a feature, not a bug. It's common on many e-commerce platforms today.

chaos0xomega wrote:

 Shakalooloo wrote:
The last iteration of the webstore also shunted out of stock items to the bottom of searches, so that's a problem that has been carried over, rather than a new one.

That's considered a feature, not a bug. It's common on many e-commerce platforms today.

That seems pretty reasonable. The overall website, not so much, but putting stuff you can't buy at the moment further down? That's fine.

 JNAProductions wrote:
That seems pretty reasonable. The overall website, not so much, but putting stuff you can't buy at the moment further down? That's fine.

Certainly not unreasonable but i'd prefer it if *sort by* would override it. If i've sorted by alphabetical or price, i'd like to see it where it "belongs". If its sorted by availability then it would make sense for it to be shunted to the bottom.

 Snrub wrote:

 JNAProductions wrote:
That seems pretty reasonable. The overall website, not so much, but putting stuff you can't buy at the moment further down? That's fine.

Certainly not unreasonable but i'd prefer it if *sort by* would override it. If i've sorted by alphabetical or price, i'd like to see it where it "belongs". If its sorted by availability then it would make sense for it to be shunted to the bottom.

Also reasonable.

That's kind of picking out the tiny bit of gristle from the turd sandwich though, and picking on that piece of gristle as to why it is objectionable

Is it just me or has the WH40K terrain section declined into complete uselessness now? I mean there is only a single full size terrain kit available (Galvanic Magnavent), the rest is faction specific, additions to other kits or scatter terrain. Sure, there's the Nachmund collection, but sorry that is pretty bland and unexciting IMO.

It's like they've given up on terrain.

Huh, 3d rotations are back and I'd say they load smoother than before.

 Oguhmek wrote:
Is it just me or has the WH40K terrain section declined into complete uselessness now? I mean there is only a single full size terrain kit available (Galvanic Magnavent), the rest is faction specific, additions to other kits or scatter terrain. Sure, there's the Nachmund collection, but sorry that is pretty bland and unexciting IMO.

It's like they've given up on terrain.

Yeah, unfortunately

YAY!

About 3 Rotations



For terrain I wonder if it sbecause it was produced overseas and GW has maybe had issues with that? They were pushing terrain hard at one point but now both terrain and even Endless spells in AoS seem to have drifted abit.

GW gives up on terrain all the time. Often without any warning whatsoever.

In fact, when the Underhive Market came back into stock a few weeks ago, most people were shocked as everyone thought that one was gone forever.

It is odd - their terrain selection at one point was fantastic. But we don't know how it sells, maybe third party and others have killed it.

 H.B.M.C. wrote:
GW gives up on terrain all the time. Often without any warning whatsoever.

In fact, when the Underhive Market came back into stock a few weeks ago, most people were shocked as everyone thought that one was gone forever.

Yeah the new gondor terrain for MESBG that came out a few months ago is already discontinued.

I think a good rule of thumb with terrain going forward is order one of everything from two distinct stores, and hope at least one order is actually fulfilled before the item(s) is discontinued.

I was able to grab a market before it went OOS in my local again last week, but tbh it was only to get my order up to the amount for free postage. I don't think its worth doing any 'slow builds' with GW terrain anymore, as most of it is removed far too quickly.

Ugh, the new site has 40K "terrain" and AOS "scenery". Took me forever to figure that out ony to find the Seraphon pyramid I wanted was out of stock anyway

Edited for an emoji fail.

Apparently they don't show all the Blood Bowl teams under the Blood Bowl category. I could have sworn I had seen a undead team in plastic somewhere and google could find it after I searched under the right category in vain. It do show up on the GW store if you search for "team" and scroll a bit until you find it. I have no clue where it resides normally. I also found a dwarf team that way that also can't be found if pressing on "Blood Bowl".

Undead teams on the WH store:
https://www.warhammer.com/en-GB/shop/Blood-Bowl-Necromantic-Horror-Team-2020 (Out of stock, but at the bottom of the BB teams filter list)
https://www.warhammer.com/en-GB/shop/Blood-Bowl-Champions-of-Death-Team-2020 (not in the teams filter list)
Neither are called an Undead team, hence the trouble finding them.
And again, keywords must be lacking, for hte filters to catch them.

I used https://bbroster.com/ to remember the team names. A very handy site for everything BB.

Champions of death was the team I was looking for. Played my first BB game in almost 10 years a few days ago and borrowed a friends old metal undead. I think they were called just undead back in the days and searching for it gave nothing. Had I not seen the actual team somewhere else before I wouldn't even be able to find them.

Such a crappy site.

3D spinny pics are back.

Anyone in the US still having issues with their ID showing their Rogue Trader book purchase?

I reached out today to see why mine is still blank after a week. It's only showing orders I made back in 2014-2021. I was told to wait a week as sales data was still migrating over. So... the wait continues. I'm pretty sure I lost my place at the front of the queue because I placed my order 8 minutes after it went live in the US because I wanted to try and get it by Christmas time :(

Yeah, I have several outstanding orders that all don't exist in the new website, but they are starting to show up. I believe even my copy of Rogue Trader is waiting for me at my local GW store now.

I'm waiting for the Warhammer plus models to be available again

I noticed the other day that the “show more” now loads 36 items per time, rather than 12. Still not as good as “show all”, but an improvement, at least.

For what it's worth the Inquisition Agents are on the site again, out of stock, but on the site.

And they sent me a real reply about the made to order terrain (it's coming).

So the site is closer to being as useful as the old one.

 Kid_Kyoto wrote:
For what it's worth the Inquisition Agents are on the site again, out of stock, but on the site.

And they sent me a real reply about the made to order terrain (it's coming).

So the site is closer to being as useful as the old one.

So... it basically wasn't ready the day it went up? Why not wait the few extra days/weeks to get these little bits installed, and then give some actual notice before the changeover? Oh, GW?

 Shakalooloo wrote:

 Kid_Kyoto wrote:
For what it's worth the Inquisition Agents are on the site again, out of stock, but on the site.

And they sent me a real reply about the made to order terrain (it's coming).

So the site is closer to being as useful as the old one.

So... it basically wasn't ready the day it went up? Why not wait the few extra days/weeks to get these little bits installed, and then give some actual notice before the changeover? Oh, GW?

Could be a hard deadline + codependencies.

At one well known UK high street chain I worked for, the planning system had to launch at the beginning of a new planning cycle because it was too difficult to switch, and each cycle started every 6 months, which was too long to accept a delay for. The accompanying reporting system had to launch at the same time regardless of the state it was in, and we spent the next few months frantically filling in the missing pieces.

There’s always going to be some bugs, so it’s often better to just set the damn thing live than try to get it perfect, because you won’t anyway.

Not an IT expert, but I imagine some stuff, like the 360’s, is more bandwidth intensive, so has to be uploaded over time after the site is live and can’t be part of the launch.

Of course, none of that excuses the poor design choices that have been made for the site (menu system, filters, appearance, etc.).

And we still have to queue on new release day like excited iPhone fans outside an Apple store on release day.
Jeez. Welcome to the future.

Considering how fast the 3rd party stores are selling out of boxed sets and how a few are a bit hiccupy on response (wayland is having glitches now and then and they don't seem to have even listed the items for sale yet) I'm not surprised GW have the system.

I think the queue was a given. The issue has never been infrastructure but FOMO. GW doesn't make enough boxes most of the time and have conditioned their customers to be there five minutes before pre-orders go up if they even want a chance of getting the latest release. Even if there happened to be enough Christmas boxes to go around, people would still all pile onto the website at the same time.

Of course GW isn't going to spend money to handle rare peak traffic either, but that's still just a side effect of their production planning.

I mean these are limited discount boxes of main products. So even if you miss out on getting one you are only missing out on a discount, you can still get those products from GW and 3rd parties as normal.

And yeah you don't spend vast sums boosting your sites performance for what will likely be a 1 day sales boost (spread out globally)

Heck even if GW produced enough boxes to satisfy every single customer you'd still have people buying as many as they could to split/sell on later so that would still generate more sales "above" the market demand today

Given GW's eye-watering prices, I wouldn't understate the appeal of getting a 35% discount before independent store discounts. Just saying.

The new website is just AWFUL isn't it? What you want from the GW website is to get as quickly as possible to the wonderful range of products to be able to start browsing. With this new website you have to navigate through screen after screen of info about and options before you see the miniatures and then you don't get a good overview of what's available faction by faction.

There is now no possibility of seeing 3D views of the miniatures and no list of which paints are recommended for each of the figures.

The section on paints is even worse. It is really hard to find the section with an overview of different paints by type. There's even a tab called "browse the range" and it doesn't let you do that. It just takes you to a page with a series of separate videos about the different types of paints.

Surely they should have tested the website out on users. If they had wouldn't they have said that the new set up is just awful. I see no improvements whatsoever, only things that make the experience poorer. Surely it's not just me?

 Jadenim wrote:
There’s always going to be some bugs, so it’s often better to just set the damn thing live than try to get it perfect, because you won’t anyway.

Not an IT expert, but I imagine some stuff, like the 360’s, is more bandwidth intensive, so has to be uploaded over time after the site is live and can’t be part of the launch.

Of course, none of that excuses the poor design choices that have been made for the site (menu system, filters, appearance, etc.).

The 360's are just a series of not-terribly-high-resolution images, they wouldn't be more than a couple of megabytes each (given the static images are only 100-200kb, would imagine the set of images that make up the 360 view would only be a few meg). So I can't imagine it's a bandwidth issue, even on residential internet that would only take a few minutes to download a thousand products worth of 360 views.

They do seem to have replaced the 360 with much lower resolution versions

I went looking again for something and they expected me to queue.


@##% that

Jandgalf wrote:
Surely they should have tested the website out on users.

Market research is otiose in a niche.

is that the infamous tom kirby quote when he explained why they dont bother with it?

God what a prick, even the way he said makes my skin crawl. Who even talks like that? "otiose"? I dont think i've ever actually seen someone use the word in a sentence in real life before. the definition of the word might as well be the word itself - "serving no practical purpose", i.e. just say "pointless" because the word "otiose" is pointless itself and outside of whatever niche group of academics or businessfolk he was trying to impress, most people won't know what it means.

It's a slightly slimmed down paraphrase. The good parts are still there, but I can't be bothered to memorize the exact quote.

 Geifer wrote:
It's a slightly slimmed down paraphrase. The good parts are still there, but I can't be bothered to memorize the exact quote.

Yeah it was something like "market research is otiose in a niche", which he literally put in a letter to shareholders. Because I want to hear that my management doesn't believe in market research. Anyway I agree it's a rather pompous phrase like a high schooler trying to show off that SAT vocabulary book wasn't a waste. Which is why it's my current title.

chaos0xomega wrote:
is that the infamous tom kirby quote when he explained why they dont bother with it?

God what a prick, even the way he said makes my skin crawl. Who even talks like that? "otiose"? I dont think i've ever actually seen someone use the word in a sentence in real life before. the definition of the word might as well be the word itself - "serving no practical purpose", i.e. just say "pointless" because the word "otiose" is pointless itself and outside of whatever niche group of academics or businessfolk he was trying to impress, most people won't know what it means.

The financial and wannabee "educated" elite not that the actual educated elite is any better either since elites tend to have severe exclusionary impulses partially justified to sort through information and partially exclusionary for the sake of it and its status.

And it is far more prevalent in certain circles working more in the abstract or high up the food chain of a company or government or any hierarchy that is steep, partially due to the focus on the abstract partially because they want to feel even more special than they are. It's selfagrandisement.

Normaly what you did is good enough, alternativly you could bring in a chicken that you stripped of its feathers and proclaim it a human.

Another reason might simply be confusion. Use an advanced word most people won't know in a situation where they won't expect it and it might confuse them enough to not question your position. Partly because you sound like you know more than you do; partly because they don't understand the word and thus feel that maybe there's more to the meaning than is in the dictionary search they do. Like there's some subtle "business specific" meaning that has a bit more than "its pointless" like "its pointless - because we have the info at our fingertips through our stores" kinda thing.


But yeah it was the height of GW's very much management led, shareholder value focused approach to business. Some elements of were good; lets not forget when Kirby took over GW's finances were not in a healthy position and when he left he left a very powerful firm with very solid finances and distribution. Not perfect, but certainly very functional and with vast amounts of potential.

 Gimgamgoo wrote:
And we still have to queue on new release day like excited iPhone fans outside an Apple store on release day.
Jeez. Welcome to the future.

New store won't do much to stop scalpers trying to scalp the hell out of boxes.

Queue does though which is why 3h from launch several still available.

Hate queue? Say thanks for scalpers.

I'm sure those are the only two possible options ever, yes.

Yeah but what about the new website? It’s rubbish in every conceivable way isn’t it?

Jandgalf wrote:
Yeah but what about the new website? It’s rubbish in every conceivable way isn’t it?

it is what it is, like a rock is a rock. It is a piece of gak.

It’s just unfathimable that they would put so much money and energy into something that is worse in every possible way and lacks nearly all the features that made the old website good. The reason people like GW are the miniatures surely? So what we want to see are lots of miniatures that are easily findable. They had that. The only change that makes any plausible sense is the merger with Forgeworld but that could have been done without changing all the other stuff. Can’t we get a petition going or something so they can see how many of us are unhappy?

Jandgalf wrote:
It’s just unfathimable that they would put so much money and energy into something that is worse in every possible way and lacks nearly all the features that made the old website good. The reason people like GW are the miniatures surely? So what we want to see are lots of miniatures that are easily findable. They had that. The only change that makes any plausible sense is the merger with Forgeworld but that could have been done without changing all the other stuff. Can’t we get a petition going or something so they can see how many of us are unhappy?

Are you unhappy enough with the new site that you will not buy direct from GWs webstore? And will enough users do the same so that GW will notice a significant shift in volume compared with the old site or other online retailers?

Is this new site layout going to lead to abandoned shopping carts or no click through to purchase? It'll take a lot of either for GW to consider the site to blame.

By all means let GW know, they do occasionally listen.

It's not so much that I'm so unhappy that I won't buy from the store. I'm not going to refuse to use it to get what I want. The problem is that the new website makes it far less easy to get ideas for what it is that I want. I'm now FAR less likely to stumble across things that I might want to buy. Over the last couple of years, since getting back into the hobby I must have spent hours and hours browsing the site and drooling over models I'd like to buy. Everything was easy to find and all in one place. I also bought tons of paint because it was recommended for the GW paint jobs. Now that I don't have that information I'm sure I'll spend less because I just won't see so many possibilities. And I'd bet I won't be the only one.

Jandgalf wrote:
It's not so much that I'm so unhappy that I won't buy from the store. I'm not going to refuse to use it to get what I want. The problem is that the new website makes it far less easy to get ideas for what it is that I want. I'm now FAR less likely to stumble across things that I might want to buy. Over the last couple of years, since getting back into the hobby I must have spent hours and hours browsing the site and drooling over models I'd like to buy. Everything was easy to find and all in one place. I also bought tons of paint because it was recommended for the GW paint jobs. Now that I don't have that information I'm sure I'll spend less because I just won't see so many possibilities. And I'd bet I won't be the only one.

Absolutely. As a gateway to 'the hobby' the previous incarnation of the site was okay. Good enough access for buyers such as timmys mum to get what their little monster wanted and a resource for hobbyists.

A one stop shop.

And make no mistake if a decline in sales occurs because of the new website, it will have to be acted upon. But thats a high bar.

that is why they do it before Christmas, so sales will always be higher with the new Website in November/December than in September/October

 Mr. Burning wrote:

Jandgalf wrote:
It’s just unfathimable that they would put so much money and energy into something that is worse in every possible way and lacks nearly all the features that made the old website good. The reason people like GW are the miniatures surely? So what we want to see are lots of miniatures that are easily findable. They had that. The only change that makes any plausible sense is the merger with Forgeworld but that could have been done without changing all the other stuff. Can’t we get a petition going or something so they can see how many of us are unhappy?

Are you unhappy enough with the new site that you will not buy direct from GWs webstore? And will enough users do the same so that GW will notice a significant shift in volume compared with the old site or other online retailers?

Is this new site layout going to lead to abandoned shopping carts or no click through to purchase? It'll take a lot of either for GW to consider the site to blame.

By all means let GW know, they do occasionally listen.

I think it's going to be far harder to measure. I mostly used the GW site for browsing, not actually buying. Sometimes I'll even be in a physical store flicking through the GW online store to check what the physical store has available versus the full range.

So for people like me, it's not going to be a measurable drop in sales from the GW store, but it will be me being less aware of what GW are selling these days and thus less likely to buy from other shops, which ultimately is less sales for GW but perhaps in a way that they'll be able to attribute it to their crappier online store.

Back in the day they used to have their Citadel Annual books which were awesome, I'd just sit there for hours flicking through the range and inevitably buy some stuff that wasn't previously on my radar. The Annuals were basically replaced with the online store for me.

+1 to all that.

GW might not see a sales shift directly, but it means many people might not browse their store for easy viewing. This means they might use other sites and that means exposing them to other brands.

It's a strange move when on the other side GW clearly realise the importance of things like the Codex being multi-component (art, lore, stats, paintwork etc...).

Glad to see I’m not the only one who finds the new store less easy to navigate, less useful for browsing, I think they’re really shooting themselves in the foot with this

They've clearly got some technical problems, there's no way in heck there should be a 20 minute queue on a Saturday evening

MaxT wrote:
They've clearly got some technical problems, there's no way in heck there should be a 20 minute queue on a Saturday evening

Might be overspill lagging from the USA coming online?

Indeed, last night when OZ pre-orders went live the site also had a queue in place.

MaxT wrote:
They've clearly got some technical problems, there's no way in heck there should be a 20 minute queue on a Saturday evening

Man, somebody should invent something where you don't need to have a bunch of computers sitting around in a room running your software. You could just use other people's computers, and pay for a few more of them for a short time, when you have a suddenly increased load. That would be really keen.

I am just blown away with how bad and dysfunctional this website is. It's so bad I have trouble believing it wasn't done as a bet.

I got thrown back into the queue after selecting my preorders and putting in all my purchasing information (which, of course, it had lost in the transfer). Immediately after hitting the 'buy' button, I am back in the queue? Did my purchase go through?

The queue lasts for mere seconds and then crashes entirely, giving me a black screen of technical nonsense. The GW email says my purchase has gone through. My card says I have been charged. Will I actually get my stuff? Who can tell?

I believe designing their site through Squarespace would have been a better option than this garbage heap.

The site is such a mess.

Click on a link from WarCom to the Da Red Gobbo... get put in queue, briefly see the page for Da Red Gobbo, get asked for the millionth time what country to use, get booted back to the home page and have to hunt again to find Da Red Gobbo. This is after trying to do it on my phone and getting a message saying my queue place has expired and I need to rejoin the queue even though I hadn't visited the site in days from my phone.

End up checking 3rd party site that only has 2 clicks to get to the same product for $15 less

Also surely they can come up with a better queue system, I get that they want to prevent people flooding the site, but Saturday is the day I'm most likely to check the store (regardless of whether it's for new releases, simply because Saturday is when I'm not working!) and to be greeted with a queue regardless of what time of day it is because SOMEWHERE in the world it'll be close to release time even though it's not close to release time here, just feels a bit absurd.

I'm still getting hit with a queue now even though it's more than 24 hours since preorders went live in my region.

It's probably just me being stupid, but an hour after preorders normally go live I checked the site on my phone and couldn't find them. The Black Library books came up but not all the other stuff. I probably just clicked the wrong link and gave up too soon, but I just don't get who thought it was a good idea to actively make it harder for people to browse and buy stuff

 Overread wrote:

MaxT wrote:
They've clearly got some technical problems, there's no way in heck there should be a 20 minute queue on a Saturday evening

Might be overspill lagging from the USA coming online?

I don't think so. There was still a (admittedly short) queue when I just went on. Its after midnight here in the US. There shouldn't be any queue 11+ hours later, long after the popular boxes had sold out. That just smacks of infrastructure problems.

About the country settings, on desktop and Opera I've been set to Germany every single time, from the first day on. That bit is working for me just fine.

Now to see if they fix the bug for everyone who's having issues with it or break it first for those of us that don't.

AllSeeingSkink wrote:
It's probably just me being stupid, but an hour after preorders normally go live I checked the site on my phone and couldn't find them. The Black Library books came up but not all the other stuff. I probably just clicked the wrong link and gave up too soon, but I just don't get who thought it was a good idea to actively make it harder for people to browse and buy stuff

GW can't satisfy demand and that makes them look bad. The remedy is to increase production or decrease demand. What would you do if you were Dirk GW?

I don't know it that's a tinfoil hat or clown shoes answer. Might be both.

It's rather obnoxious to force a country select every time, then have the website still put you in a queue because somewhere else in the world has a queue in place. Lol.

Now the 360 pictures are back:

positive - they work better and more consistantly on phones

(small) negative - they won't let you rotate with the mouse scroll on desktop

 Gimgamgoo wrote:
It's rather obnoxious to force a country select every time, then have the website still put you in a queue because somewhere else in the world has a queue in place. Lol.

The site is ridiculous and a bad experience as whole. The fact that comms GW does prior to releases and preorders is aimed at everyone worldwide with no distinction between countries is shocking.
Getting instagram feeds/stories for people to buy preorders now when they sold out hours ago in your country is pretty bad.

I for one don't welcome the FW stuff on the same store the way it's layed out. Expert kits is the only distinction and the high prices will only fuel the main range to close that gap asap. I don't buy any GW or FW resin so really don't need the store flooded with that.
If someone deluded at GW thinks adding the ridiculous expensive FW kits, some with low quality control, will help the brand then yeah, not much anyone can do...

MaxT wrote:
They've clearly got some technical problems, there's no way in heck there should be a 20 minute queue on a Saturday evening

The "technical problem" is called christmas boxes and scalpers. Without queue scalpers would buy all.

Queue on preorder date of big discount boxes isn't new thing.

Say thanks for scalpers.


Automatically Appended Next Post:

 Gimgamgoo wrote:
It's rather obnoxious to force a country select every time, then have the website still put you in a queue because somewhere else in the world has a queue in place. Lol.

So you think it's reasonable for gw to pay say 5x server prices all year to have 5 separately working shops for sake of minority weeks that scalpers invade?


Automatically Appended Next Post:

 SgtEeveell wrote:

MaxT wrote:
They've clearly got some technical problems, there's no way in heck there should be a 20 minute queue on a Saturday evening

Man, somebody should invent something where you don't need to have a bunch of computers sitting around in a room running your software. You could just use other people's computers, and pay for a few more of them for a short time, when you have a suddenly increased load. That would be really keen.

And scalpers say thanks as you removed anti-scalper measure and their automated purchase system buys majority of stock in less than a minute.

Then dakkadakka gets filled with complains about scalpers buying all rather than real players.

Hopefully you wouldn't be one since you allowed it or maybe you are scalper and are angling for advantage here...

 Gimgamgoo wrote:
It's rather obnoxious to force a country select every time, then have the website still put you in a queue because somewhere else in the world has a queue in place. Lol.

because the country selection has nothing to do with the "country" or release times but because every country has individual prices that can still not be converted

so this is the solution of you going to the website to check early when things go live in the east and therefore select NZ, but than coming back later you cannot forget to set your own country for ordering

this is a feature, not a bug......

tneva82 wrote:

 Gimgamgoo wrote:
It's rather obnoxious to force a country select every time, then have the website still put you in a queue because somewhere else in the world has a queue in place. Lol.

So you think it's reasonable for gw to pay say 5x server prices all year to have 5 separately working shops for sake of minority weeks that scalpers invade?

Minority weeks? Until all the "LI gap weeks", nearly every week has had something fomo on the site that vanishes fast and will never be remade.
You'd think GW would develop their website and servers to match their main way of operation.

I'm not a web developer or programmer, so I just imagine that if a site asks me my country, the site doesn't need to send me to a queue for a different country.
In a mix of various ancient basic languages, you know, 'IF country="USA", GOSUB queue, ELSE webstore' must be possible through some means without a different server for each country.

 kodos wrote:

this is a feature, not a bug......

I'm sure that my keys constantly emitting a high pitched siren would be a really useful feature to prevent me losing them. It would also be really annoying and unnecessary.

tneva82 wrote:

MaxT wrote:
They've clearly got some technical problems, there's no way in heck there should be a 20 minute queue on a Saturday evening

The "technical problem" is called christmas boxes and scalpers. Without queue scalpers would buy all.

Queue on preorder date of big discount boxes isn't new thing.

Say thanks for scalpers.


Automatically Appended Next Post:

 Gimgamgoo wrote:
It's rather obnoxious to force a country select every time, then have the website still put you in a queue because somewhere else in the world has a queue in place. Lol.

So you think it's reasonable for gw to pay say 5x server prices all year to have 5 separately working shops for sake of minority weeks that scalpers invade?


Automatically Appended Next Post:

 SgtEeveell wrote:

MaxT wrote:
They've clearly got some technical problems, there's no way in heck there should be a 20 minute queue on a Saturday evening

Man, somebody should invent something where you don't need to have a bunch of computers sitting around in a room running your software. You could just use other people's computers, and pay for a few more of them for a short time, when you have a suddenly increased load. That would be really keen.

And scalpers say thanks as you removed anti-scalper measure and their automated purchase system buys majority of stock in less than a minute.

Then dakkadakka gets filled with complains about scalpers buying all rather than real players.

Hopefully you wouldn't be one since you allowed it or maybe you are scalper and are angling for advantage here...

This was 10 hours after boxes went live in the UK, and 5 hours after the USA did. The boxes had long gone and there was still a 20 min queue

MaxT wrote:

tneva82 wrote:

MaxT wrote:
They've clearly got some technical problems, there's no way in heck there should be a 20 minute queue on a Saturday evening

The "technical problem" is called christmas boxes and scalpers. Without queue scalpers would buy all.

Queue on preorder date of big discount boxes isn't new thing.

Say thanks for scalpers.


Automatically Appended Next Post:

 Gimgamgoo wrote:
It's rather obnoxious to force a country select every time, then have the website still put you in a queue because somewhere else in the world has a queue in place. Lol.

So you think it's reasonable for gw to pay say 5x server prices all year to have 5 separately working shops for sake of minority weeks that scalpers invade?


Automatically Appended Next Post:

 SgtEeveell wrote:

MaxT wrote:
They've clearly got some technical problems, there's no way in heck there should be a 20 minute queue on a Saturday evening

Man, somebody should invent something where you don't need to have a bunch of computers sitting around in a room running your software. You could just use other people's computers, and pay for a few more of them for a short time, when you have a suddenly increased load. That would be really keen.

And scalpers say thanks as you removed anti-scalper measure and their automated purchase system buys majority of stock in less than a minute.

Then dakkadakka gets filled with complains about scalpers buying all rather than real players.

Hopefully you wouldn't be one since you allowed it or maybe you are scalper and are angling for advantage here...

This was 10 hours after boxes went live in the UK, and 5 hours after the USA did. The boxes had long gone and there was still a 20 min queue

25 hours after the Australia preorders went live there was still a queue.


Automatically Appended Next Post:

tneva82 wrote:

 Gimgamgoo wrote:
It's rather obnoxious to force a country select every time, then have the website still put you in a queue because somewhere else in the world has a queue in place. Lol.

So you think it's reasonable for gw to pay say 5x server prices all year to have 5 separately working shops for sake of minority weeks that scalpers invade?

Not a web expert, but if it's "minority" weeks, then can't they rent servers for that period? My work outsources computational resources for jobs that require lots of performance but don't justify ourselves setting up a permanent system (we do have some high performance systems set up ourselves too, but some jobs just need more than that and there's multiple services now selling options). Dunno if people do that for web sites, but it sounds like something that could be done.

But I'm sure there's other options anyway, such features are a a joke for a company with revenue measured in the hundreds of millions and market cap in the billions.

MaxT wrote:
This was 10 hours after boxes went live in the UK, and 5 hours after the USA did. The boxes had long gone and there was still a 20 min queue

No-one knew the boxes were gone, and when everyone went to check it created another queue.

look, queues are an integral part of british culture

tneva82 wrote:

Automatically Appended Next Post:

 SgtEeveell wrote:

MaxT wrote:
They've clearly got some technical problems, there's no way in heck there should be a 20 minute queue on a Saturday evening

Man, somebody should invent something where you don't need to have a bunch of computers sitting around in a room running your software. You could just use other people's computers, and pay for a few more of them for a short time, when you have a suddenly increased load. That would be really keen.

And scalpers say thanks as you removed anti-scalper measure and their automated purchase system buys majority of stock in less than a minute.

Then dakkadakka gets filled with complains about scalpers buying all rather than real players.

Hopefully you wouldn't be one since you allowed it or maybe you are scalper and are angling for advantage here...

You really think that a queue that locks people out of the entire site, worldwide, at random is an "anti-scalper" measure? Seems a lot more indicative of poor design and/or implementation.

Soon enough war com will make a funny video of someone waiting in webstore queue.
And about that time is when we forget how the old store even looked.

Another solution to scalpers is to produce enough stock and not rely on FOMO tactics which encourage them.

That said, I'm actually happy GW have taken the decision away from me this time. Those Squighog boyz are cool, but I don't need them, a kill rig, a painboy and 10 of the beast snaggas. I just want the Hoggy Boyz at a reasonable price.

 Da Boss wrote:
Another solution to scalpers is to produce enough stock and not rely on FOMO tactics which encourage them.

Barring things like Black Library limited print run books - pretty much every model GW makes is sold retail.

The rest is simply short term discount boxes and at the volume GW would have to produce to "stop scalpers" they might as well just lower the base price on their products. Which would create a situation where basically you say "GW don't do discount boxes EVER". Because no matter what GW lowered their retail price too; the discount boxes would always be lower; always be popular and always be limited in production volume.

So basically for most of GW's scalper issues with models the argument is "don't do discounts".

I dunno, they got a lot of sales out of me with the Start Collecting boxes that were a decent discount. Sales they absolutely would not have gotten otherwise, that lead to further undiscounted sales when I fleshed those forces out a bit.

 Da Boss wrote:
Another solution to scalpers is to produce enough stock and not rely on FOMO tactics which encourage them.

That said, I'm actually happy GW have taken the decision away from me this time. Those Squighog boyz are cool, but I don't need them, a kill rig, a painboy and 10 of the beast snaggas. I just want the Hoggy Boyz at a reasonable price.

Indeed. Those are purchases I'm not doing anymore.

 Overread wrote:

Barring things like Black Library limited print run books - pretty much every model GW makes is sold retail.

The rest is simply short term discount boxes and at the volume GW would have to produce to "stop scalpers" they might as well just lower the base price on their products. Which would create a situation where basically you say "GW don't do discount boxes EVER". Because no matter what GW lowered their retail price too; the discount boxes would always be lower; always be popular and always be limited in production volume.

So basically for most of GW's scalper issues with models the argument is "don't do discounts".

Battle Force boxes were a standard part of the range for a very long time, offering discounted collections of core models for each force. They didn't really sabotage other model sales because they only offered specific models, but were a handy way of upselling people from single squad boxes, or giving people an easy start to an army all in one box.

GW also had limited edition army boxes in the past, which as far as I can recall never crashed the website, and scalping was never as big a problem as it is now.

The problem isn't that discounts hurt their sales. It's that they are seemingly deliberately underproducing in order to drive demand and not be left with excess stock to store. If they were producing enough of the limited edition boxes to satisfy demand, they would still get full price sales elsewhere, and the scalpers wouldn't have a rug to stand on.



I doubt that I'm ever going to be convinced that queuing for a webstore isn't absurd.

AND ANOTHER THING! It's much harder to open items in a new tab now.

So if you want to have a few items open to compare it's really annoying.

Ebay has the same issue.

 Kid_Kyoto wrote:
AND ANOTHER THING! It's much harder to open items in a new tab now.

So if you want to have a few items open to compare it's really annoying.

Ebay has the same issue.

I hate websites that break basic browser functionality like "middle click = open in new tab".

I don't know whether it's more or less annoying, but SOME things do work with middle click and you have to guess which ones.

You'd think a core functionality for a website would be to allow people to compare two things on two different tabs. Like maybe open a link to a model in one tab and paints in the other to figure out how you're going to paint the model, or open Orks in one tab and Sisters of Battle in another so you can browse both ranges to decide which army you're going to collect next.

It also looks like they've added a line about the $85 free shipping not applying to FW stuff... so does that mean Australia has lost free FW shipping? Or is the limit changed? They had a policy over on the old FW site, was it really that hard to just copy/paste it over.

tneva82 wrote:

 Gimgamgoo wrote:
It's rather obnoxious to force a country select every time, then have the website still put you in a queue because somewhere else in the world has a queue in place. Lol.

So you think it's reasonable for gw to pay say 5x server prices all year to have 5 separately working shops for sake of minority weeks that scalpers invade?

That's not how a modern enterprise-level website works. This will be hosted in the cloud and one of the great advantages of doing that is you can literally add those extra servers on demand, as you need them. I can understand having a queue in place for things like the launch of a new game, specifically applied to that item, but on some random Saturday across the whole site? That's just ridiculous.

 insaniak wrote:

 Overread wrote:

Barring things like Black Library limited print run books - pretty much every model GW makes is sold retail.

The rest is simply short term discount boxes and at the volume GW would have to produce to "stop scalpers" they might as well just lower the base price on their products. Which would create a situation where basically you say "GW don't do discount boxes EVER". Because no matter what GW lowered their retail price too; the discount boxes would always be lower; always be popular and always be limited in production volume.

So basically for most of GW's scalper issues with models the argument is "don't do discounts".

Battle Force boxes were a standard part of the range for a very long time, offering discounted collections of core models for each force. They didn't really sabotage other model sales because they only offered specific models, but were a handy way of upselling people from single squad boxes, or giving people an easy start to an army all in one box.

GW also had limited edition army boxes in the past, which as far as I can recall never crashed the website, and scalping was never as big a problem as it is now.

The problem isn't that discounts hurt their sales. It's that they are seemingly deliberately underproducing in order to drive demand and not be left with excess stock to store. If they were producing enough of the limited edition boxes to satisfy demand, they would still get full price sales elsewhere, and the scalpers wouldn't have a rug to stand on.



I doubt that I'm ever going to be convinced that queuing for a webstore isn't absurd.

Lol. And more people thinking gw can just snap their finger and hey presto million sprues appear.

As is 24/7 production isn't giving them enough to sell even at full price.

Guess gw should just forget having reqular kits on sale eh? Remove all but discount boxes as sale. Need bladeguard? Wait for next discount box as insaniak wants all production to discount boxes

tneva82 wrote:

 insaniak wrote:

 Overread wrote:

Barring things like Black Library limited print run books - pretty much every model GW makes is sold retail.

The rest is simply short term discount boxes and at the volume GW would have to produce to "stop scalpers" they might as well just lower the base price on their products. Which would create a situation where basically you say "GW don't do discount boxes EVER". Because no matter what GW lowered their retail price too; the discount boxes would always be lower; always be popular and always be limited in production volume.

So basically for most of GW's scalper issues with models the argument is "don't do discounts".

Battle Force boxes were a standard part of the range for a very long time, offering discounted collections of core models for each force. They didn't really sabotage other model sales because they only offered specific models, but were a handy way of upselling people from single squad boxes, or giving people an easy start to an army all in one box.

GW also had limited edition army boxes in the past, which as far as I can recall never crashed the website, and scalping was never as big a problem as it is now.

The problem isn't that discounts hurt their sales. It's that they are seemingly deliberately underproducing in order to drive demand and not be left with excess stock to store. If they were producing enough of the limited edition boxes to satisfy demand, they would still get full price sales elsewhere, and the scalpers wouldn't have a rug to stand on.



I doubt that I'm ever going to be convinced that queuing for a webstore isn't absurd.

Lol. And more people thinking gw can just snap their finger and hey presto million sprues appear.

As is 24/7 production isn't giving them enough to sell even at full price.

Guess gw should just forget having reqular kits on sale eh? Remove all but discount boxes as sale. Need bladeguard? Wait for next discount box as insaniak wants all production to discount boxes

The Majority of Regular kits are available on their online store right now. You cant say they cannot meet demand today. They keep releasing new game systems, theres more games and kits been done by GW today and every week than there ever was.
This does show the opposite of lack of capacity and availability.

tneva82 wrote:
And more people thinking gw can just snap their finger and hey presto million sprues appear.

And, as always, you are arguing against a position no one has taken.

 NAVARRO wrote:


The Majority of Regular kits are available on their online store right now. You cant say they cannot meet demand today. They keep releasing new game systems, theres more games and kits been done by GW today and every week than there ever was.
This does show the opposite of lack of capacity and availability.

'Majority' is such a low bar that this feels disingenuous. A dozen plus kits are out of stock for a lot of model ranges, and have been for months. That's not acceptable. That is a lack of capacity and availability.

if GW has problems producing enough of the existing catalogue to meet the demand

and easy solution is simply not producing new Marine units no one asked for and catch up with the stuff people want

but I guess someone there does not think that meeting the demand is a valid strategy and just making new stuff is the better option to make money

it is not that they don't have the capacity, it is just how they use it

 kodos wrote:
if GW has problems producing enough of the existing catalogue to meet the demand

and easy solution is simply not producing new Marine units no one asked for and catch up with the stuff people want

but I guess someone there does not think that meeting the demand is a valid strategy and just making new stuff is the better option to make money

it is not that they don't have the capacity, it is just how they use it

I seem to recall somewhere is a stat that GW makes a vast amount of a models primary income off its release month. So if GW just stopped that would likely interrupt their cash flow in a massive way very quickly.

Could they do it for a bit - sure - but it wouldn't really benefit them because whilst they could get on stop of stocking; they'd be losing income through that period which means less money for investment into models and other things as well as reduced profits etc...

So its far better that they keep going whilst at the same time addressing the issues. This might mean the problem takes longer to resolve, but means it doesn't disrupt things as much in the short term.


Also if its a long term production shortfall then it might only be another big factory or local infrastructure improvement would resolve matters. Ergo they'd have to just remain "not releasing anything" for months/years for those to resolve.

absolutely
hence no matter what the capacity for production is, GW will never use it to add to existing stock just because of maybe some people might buy it instead of producing more new models

IIRC it was something like "if a given kit doesn't make back the cost of the molds and its initial production run within 3 weeks of release, it probably never will", which is probably hyperbole to some extent and theres probably a probability distribution or whatever there that indicates the likelihood of profitability, but it gives a general indicator of what the expected payback period and what the sales falloff looks like over time.

It probably held true back in the day when the production costs were much higher and the amount of players were lower and the new unit might not have a rules update for a decade to bring new interest in the model. Then it only had one real shot of making its money back but now the threshold to become profitable should be much lower, due to way lower production costs on molds, and the constant churn will give most units a resurgence every few years.

chaos0xomega wrote:
IIRC it was something like "if a given kit doesn't make back the cost of the molds and its initial production run within 3 weeks of release, it probably never will", which is probably hyperbole to some extent and theres probably a probability distribution or whatever there that indicates the likelihood of profitability, but it gives a general indicator of what the expected payback period and what the sales falloff looks like over time.

Which would happen never, given third parties buy sight unseen and then it's their problem. Nowadays even moreso given the reduced costs of moulds, as stated abovethread.

That may be so, but part of it still holds true, and thats the timing of it - i.e. seeing the majority of a kits sales within 3 weeks of release. The timeframe might be exaggerated/underestimated, it might actually be 2-3 months rather than 3 weeks for example, but the same basic idea holds true - that a kit will see more sales within a very short window after being released than it will over the course of the rest of its product lifecycle.

tneva82 wrote:

Lol. And more people thinking gw can just snap their finger and hey presto million sprues appear.

As is 24/7 production isn't giving them enough to sell even at full price.

Guess gw should just forget having reqular kits on sale eh? Remove all but discount boxes as sale. Need bladeguard? Wait for next discount box as insaniak wants all production to discount boxes

While I realise that being snarky is kind of your thing, you'll get more productive discussion if you make at least some effort to be polite instead of trying to find the most absurd potential interpretation of people's posts.

chaos0xomega wrote:
That may be so, but part of it still holds true, and thats the timing of it - i.e. seeing the majority of a kits sales within 3 weeks of release. The timeframe might be exaggerated/underestimated, it might actually be 2-3 months rather than 3 weeks for example, but the same basic idea holds true - that a kit will see more sales within a very short window after being released than it will over the course of the rest of its product lifecycle.

I had that conversation (not for the first time) with Ronnie Renton in September, he says 3 weeks. It's possible GW's size stretches that a little bit further though.

AH yeah, that was you. And that was in regards to Mantics sales though? So it wouldn't necessarily be the same for GW as GW does it inhouse while Mantic outsources.

I think it was from the chapterhouse case because GW had to release sales numbers that we know GW makes most of their money from a new release in the first month.

It’s no different to video games which also make most of their money on preorders, release day, and a week or so after release day.

Today's adventure in trying to use the new store, I checked the pre.orders for the Christmas boxes. The link to the AoS boxes showed a list of all four boxes and nothing else. So far, so functional. I clicked the link to the 40k boxes and it showed me a ton of unrelated crap. At a guess that's because they're all out of stock and GW would rather show me something I can buy than what I wanted to see, but you know, I kind of know what I want and GW doesn't, so I'd appreciate it if the link to the 40k boxes actually shows the 40k boxes and not some unrelated crap, thank you very much.

Also because it's fun to add, even before I got to that point I was feeling annoyed with a number of things while clicking and scrolling my way through the website. It highlights just how bad the new design is of course, but it is also kind of fascinating. In two decades of using the Internet I've never been annoyed or frustrated when using a webstore. Some are better than others, of course, but actually making me feel annoyed? That's a singular achievement that GW should be proud of. I'll never say anything bad about Asmodee's webstore again.

 Geifer wrote:
Today's adventure in trying to use the new store, I checked the pre.orders for the Christmas boxes. The link to the AoS boxes showed a list of all four boxes and nothing else. So far, so functional. I clicked the link to the 40k boxes and it showed me a ton of unrelated crap. At a guess that's because they're all out of stock and GW would rather show me something I can buy than what I wanted to see, but you know, I kind of know what I want and GW doesn't, so I'd appreciate it if the link to the 40k boxes actually shows the 40k boxes and not some unrelated crap, thank you very much.

Are you sure? I'm seeing oos pre order boxes just fine.

I wasn't sure if I hadn't clicked the wrong button the first time I tried it. I was a little surer the second time I tried it. I gave it a third try just to be sure. Same result every time.

Don't get me wrong, I found the 40k Christmas boxes eventually using the link to the full pre-orders of the week. But the link specifically to the 40k boxes ended with a variety of unrelated stuff, most of which has been available for a long time. Whereas, as mentioned, the AoS link worked as advertised.

Edit: Why leave it at three tries? Fourth attempt, I think it just links to the entire 40k catalogue. I have no desire to go through all 1100 items to find out, though.

Anyone else unable to log in today?

Trying to find out if my orders will ever ship.

 Kid_Kyoto wrote:
Anyone else unable to log in today?

Trying to find out if my orders will ever ship.

I'm mostly unable to do anything at all on that page everyday.

I was able to get in tonight, of the 3 orders I placed on 11/22, one has shipped.

Is that normal?

I was ordering Exaction Squad/Arbites and they capped at 2 per order, but didn't seem to block multiple orders.

I can log in, but any page showing account info is broken.

 Kid_Kyoto wrote:
I was able to get in tonight, of the 3 orders I placed on 11/22, one has shipped.

Is that normal?

I was ordering Exaction Squad/Arbites and they capped at 2 per order, but didn't seem to block multiple orders.

Their system isn't atm very reliable. They aren't even trying to claim next day sent but instead reserve up to 3 days to send in stock items and even that has been slipping.

Could also happen what happened to me. Order, wait, then 1-2 week later get notification "as we couldn't deliver in estimated time frame order cancelled". Fun.

tneva82 wrote:

 Kid_Kyoto wrote:
I was able to get in tonight, of the 3 orders I placed on 11/22, one has shipped.

Is that normal?

I was ordering Exaction Squad/Arbites and they capped at 2 per order, but didn't seem to block multiple orders.

Their system isn't atm very reliable. They aren't even trying to claim next day sent but instead reserve up to 3 days to send in stock items and even that has been slipping.

Could also happen what happened to me. Order, wait, then 1-2 week later get notification "as we couldn't deliver in estimated time frame order cancelled". Fun.

Really? Because they are claiming that it is "too late" to cancel my order, even though it's on pre-order until Dec 9.

 SgtEeveell wrote:

tneva82 wrote:

 Kid_Kyoto wrote:
I was able to get in tonight, of the 3 orders I placed on 11/22, one has shipped.

Is that normal?

I was ordering Exaction Squad/Arbites and they capped at 2 per order, but didn't seem to block multiple orders.

Their system isn't atm very reliable. They aren't even trying to claim next day sent but instead reserve up to 3 days to send in stock items and even that has been slipping.

Could also happen what happened to me. Order, wait, then 1-2 week later get notification "as we couldn't deliver in estimated time frame order cancelled". Fun.

Really? Because they are claiming that it is "too late" to cancel my order, even though it's on pre-order until Dec 9.

Yup. Had both of these issues.

Ordered some of the Christmas stuff early in November, and the entire order was delayed because the Red Gobbo Christmas cards were on backorder. Still on backorder a week later when the same cards arrived in the stores. Finally gave up and bought the stuff in the stores a full week after it went on sale in stores. Called to cancel the order and they could not cancel the order because it had already been pulled and packed for shipping. Notified me a full day later that they shipped the order.

Placed an order online last Friday, then realized I should have done it in store, so my local GW store manager got credit for the sale. Placed the order again in the store. Called to cancel the order placed from home, but could not because it had already been pulled and shipped. The second order placed in store on the same day was shipped two days later.

And the Print on Demand Rogue Trader book I ordered doesn't show up in my order history at all, because it falls into a one week window of invisibility, where orders older, and newer, both show up, but anything from that week does not.

I keep trying to support GW, and they keep trying to stop me.

Da Butcha wrote:
I keep trying to support GW...

Whatever for?

tneva82 wrote:

 Kid_Kyoto wrote:
I was able to get in tonight, of the 3 orders I placed on 11/22, one has shipped.

Is that normal?

I was ordering Exaction Squad/Arbites and they capped at 2 per order, but didn't seem to block multiple orders.

Their system isn't atm very reliable. They aren't even trying to claim next day sent but instead reserve up to 3 days to send in stock items and even that has been slipping.

Could also happen what happened to me. Order, wait, then 1-2 week later get notification "as we couldn't deliver in estimated time frame order cancelled". Fun.

I guess they're swamped with all the orders from their Black Friday sale

Well... this is a gakshow, and right on the busiest time of the year!

 SgtEeveell wrote:

tneva82 wrote:

 Kid_Kyoto wrote:
I was able to get in tonight, of the 3 orders I placed on 11/22, one has shipped.

Is that normal?

I was ordering Exaction Squad/Arbites and they capped at 2 per order, but didn't seem to block multiple orders.

Their system isn't atm very reliable. They aren't even trying to claim next day sent but instead reserve up to 3 days to send in stock items and even that has been slipping.

Could also happen what happened to me. Order, wait, then 1-2 week later get notification "as we couldn't deliver in estimated time frame order cancelled". Fun.

Really? Because they are claiming that it is "too late" to cancel my order, even though it's on pre-order until Dec 9.

Can't comment on your order. But note how their delivery times are 3-19 days. If they could provide item to courier on same day(like it was possible before for them) it would be next day so GW is admitting they can't get it out of their hands for several days.

And the "as we couldn't deliver in estimate time frame" thing is what happened to one of my orders. Can't say how common occurence it is(though locally another had same happen). Ordered arachnik spider to finish up campaign's army for last round, 9 days later they sent said message(and also noted "to speed up rest of the order"...Polite...Except order had that ONE item...). Tried to reorder and it was now out of stock... (luckily couple days later back orderable and this time order did go through. It was sent 5 days after order).

All in all I can only say it looks like GW's order system is SERIOUSLY screwed atm and I wouldn't dare to say what's normal ATM or what's likely scenario. Best one can do is message GW. Maybe enough customers asking around they get motivated enough to try to fix things out...One can hope.

I'm not even bothered about the store front itself. Once they get more filters back it's starting to be usable enough. But their backend system for delivery has some serious issues to solve. When order comes and you have it in stock it shouldn't take days to send stuff out and it certainly shouldn't be over week long wait and then cancelllation of order automatically.


Automatically Appended Next Post:

 Kid_Kyoto wrote:

tneva82 wrote:

 Kid_Kyoto wrote:
I was able to get in tonight, of the 3 orders I placed on 11/22, one has shipped.

Is that normal?

I was ordering Exaction Squad/Arbites and they capped at 2 per order, but didn't seem to block multiple orders.

Their system isn't atm very reliable. They aren't even trying to claim next day sent but instead reserve up to 3 days to send in stock items and even that has been slipping.

Could also happen what happened to me. Order, wait, then 1-2 week later get notification "as we couldn't deliver in estimated time frame order cancelled". Fun.

I guess they're swamped with all the orders from their Black Friday sale

Their black friday sales started late september already?-)

Alas it's something that was screwed lot earlier even before the new store front. Something happened to their warehouse system that seems to have thrown spanners to system.

Can't say for sure what because obviously GW isn't telling but symptoms can be seen. Their estimated delivery times have gone up, they post items quite late. FLGS's don't get new releases in timely fashion(and it's not just my store or Finland I have heard of same issues) so it's more of a rule than exception I can't get items on release day. Surprise surprise(not) I can't get my Legiones Imperialis this saturday either! Sure hope it comes by next thursday or I can't get them all year but even that's not quaranteed...I have had longer delay than that for new releases to actually come to my FLGS...

Hopefully GW can fix this sooner rather than later(or never...). But whatever it is it's not related to the store front(could be related in that it's possible front and whatever system they now use back were ordered together and the backend stuff was done first...But might be totally unrelated as well)

This chap (posts mostly on facebook but also on his blog) mentions GW distribution occasionally...
https://blackdiamondgames.blogspot.com/

Well all 3 have shipped as of today. No word on my Made to Order stuff, it doesn't even show up in my order record, but there is a note that for whatever reason MTO does not show up among your pending orders.

Man you have to really love GW to use their site.

The_Real_Chris wrote:This chap (posts mostly on facebook but also on his blog) mentions GW distribution occasionally...
https://blackdiamondgames.blogspot.com/

Hey, that's my FLGS. They won't even take pre-orders on GW stuff any more.

 SgtEeveell wrote:

The_Real_Chris wrote:This chap (posts mostly on facebook but also on his blog) mentions GW distribution occasionally...
https://blackdiamondgames.blogspot.com/

Hey, that's my FLGS. They won't even take pre-orders on GW stuff any more.

Follow 'Gary Ray, Author' on facebook and find out what he thinks of you his customer (And his resigned feelings about trying to grow stuff like Necromunda.)

 Kid_Kyoto wrote:
Well all 3 have shipped as of today. No word on my Made to Order stuff, it doesn't even show up in my order record, but there is a note that for whatever reason MTO does not show up among your pending orders.

Man you have to really love GW to use their site.

I noticed they discontinued the use of several credit card companies as well (and that seems to be part of the transition/merger, not something new this week). No, really, fething paypal is not an acceptable substitute.
All sorts of extra steps to make this customer unfriendly.

The_Real_Chris wrote:

 SgtEeveell wrote:

The_Real_Chris wrote:This chap (posts mostly on facebook but also on his blog) mentions GW distribution occasionally...
https://blackdiamondgames.blogspot.com/

Hey, that's my FLGS. They won't even take pre-orders on GW stuff any more.

Follow 'Gary Ray, Author' on facebook and find out what he thinks of you his customer (And his resigned feelings about trying to grow stuff like Necromunda.)

I've known him for ~15 years. When he bought the van that's in the picture, I asked him if he was going to take it down to the middle schools and hand out free Pokemon cards, and he got all irate with me.