Gubbins wrote: Buy the entire range of Warhammer miniatures in one place online
– Order miniatures online that you won't find in most stores
– Free delivery to stores, no matter the size of your order
– Product lifetime support. This support lasts the entire lifetime of current products. If it’s still available on our webstore, we’ll replace whatever needs replacing – free of charge!'*
– Import taxes and duties included for deliveries within the EU
* Proof of purchase required. Terms and conditions apply.
Free Forgeworld shipping sounds alright. If you’ve a local store.
Yeah, I think the sites broken lol. Can't access it. Was wondering why the store was mysteriously down for maintenance ealier.
Automatically Appended Next Post:
Snrub wrote: Yo what the feth? When did GW grow a sense of humour and embrace the meme lifestyle?
Vanilla Smurfs? Badass? Who's in control of this site?
Thats almost certainly pre-final unedited copy that wasn't meant to be released. I'm guessing that the black friday sale section was likewise. Someone is going to get busted for letting this slip through.
Mad Doc Grotsnik wrote: All piled into one listing. FW stuff listed as “Expert Kit” in the main listings.
I didn’t see the Black Friday Sale bit though.
I'm not seeing any sign of "Expert Kits" anywhere.
chaos0xomega wrote: Thats almost certainly pre-final unedited copy that wasn't meant to be released. I'm guessing that the black friday sale section was likewise. Someone is going to get busted for letting this slip through.
Weird, I can get onto the australian site but none of the others. The Black Friday Sale section is certainly there, theres 1039 products on 44 pages so I'm guessing thats all "placeholder" type stuff and not a serious list. Site also says its not currently aceepting orders.
Also of note, under 40k > Terrain, They have the following listed:
Looks like they've decided to give the Leagues of Votann so little attention since their announcement over a year ago that they've even forgotten to add any of them to the new store!
Mentlegen - Yeah, it looks like something that has been getting worked on for a few years now. Theres lots of old product listed thats now long OOP. Don't see any of the newer SM and Nids stuff listed either.
Maybe not a parody, actually. Could be an actual store, just not affiliated with Games Workshop?
From the About Us:
About Us
Welcome to Warhammer Australia, the ultimate destination for all your Warhammer needs!
As the largest stockist of Warhammer goods in Australia, we take pride in offering our customers an extensive range of products from across the Warhammer universe. From the classic Warhammer Fantasy Battles to the futuristic Warhammer 40,000, we have everything you need to immerse yourself in the worlds of fantasy and sci-fi gaming.
At Warhammer Australia, we are passionate about tabletop gaming, and we are dedicated to providing our customers with the best possible experience. Our team of experts is always on hand to offer advice and guidance on all aspects of Warhammer gaming, from painting and modeling to rules and tactics.
We understand that every Warhammer fan has their own unique interests and preferences, which is why we offer a broad range of products to cater to all tastes. Whether you're a seasoned collector looking for rare and hard-to-find miniatures, or a beginner looking for starter sets and easy-to-build kits, we've got you covered.
At Warhammer Australia, we are committed to delivering exceptional customer service and ensuring that every transaction is smooth, straightforward, and hassle-free. So why wait? Browse our range of Warhammer goods today and start your journey into the worlds of fantasy and sci-fi gaming!
Not a fan. Hate this trend of making everything bigger and surrounding everything with white space - just massively reducing the density of information on a page
Still not in yet, but honestly this is a good move. Considering how many things like specialist games were split across both sites it was daft to keep them apart for so long. Heck some newer gamers didn't even see FW as being anything more than 3rd party.
So bringing it all under one website is very sensible.
While merging the two is a good idea, the execution through this new site isn't. Not that the previous site was all that friendly navigation wise, but this isn't a great design either. Also, they removed the option to create wish lists apparently.
His Master's Voice wrote: Not a fan of the mobile friendly layout surrounded with dead, white space.
Honestly its the "new fad" everywhere to build mobile based sites and designs. It's been happening for a while. Heck some back-end "make your own website" sites almost have no options for anything but "mobile friendly" designs.
I lump it down to "modern interface designers" just being so into modern fads and having lost the skill to make good interfaces. Same as how windows went from easy dropdown menus to lots of big bright shiny button symbols which mean nothing so you have to wait for the tooltips to appear.
That said there's also an increasing number of people who only surf on mobile/tablet and don't even own a desktop pc at home (although I'd hazard that GW's core target market are desktop owners)
The new site is way more responsive, at least, but yeah its too much white space IMO. Whatever, its more functional than the previous site was and thats a plus no matter what.
Meh... Appreciate that I can order FW now... But can't find the painting schemes and I assume that all the placeholder pictures had the 360° pictures....
Overread wrote: That said there's also an increasing number of people who only surf on mobile/tablet and don't even own a desktop pc at home (although I'd hazard that GW's core target market are desktop owners)
Designing for mobile first is the thing now. It's not a 'fad', it's a response to how people are shopping. GW almost certainly has a handle on how their customers are accessing the site and how things are trending.
Seems to work ok, once I got past the queue. It's different so it's a little confusing at first - I certainly don't need all that space taken up at the top with that tiresome video. But I didn't proof read any blurb, didn't hang around too long - just checked that stuff went into the cart and it applied my trader discount, then I left (without buying anything).
Overread wrote: That said there's also an increasing number of people who only surf on mobile/tablet and don't even own a desktop pc at home (although I'd hazard that GW's core target market are desktop owners)
Designing for mobile first is the thing now. It's not a 'fad', it's a response to how people are shopping. GW almost certainly has a handle on how their customers are accessing the site and how things are trending.
The issue isn't designing a mobile site for mobile users, its forcing desktop users to use a below-par site based on mobile design. You can have both a good mobile site and a good desktop site, plenty do.
Got to say the new site feels clunky to use. The old one (on both) you could easily browse. It feels like the info is there but they've tried to be minimalist and hide buttons or cut down on elements which kind of makes it feel like a site built based on you knowing where stuff us to start with rather than casually browsing it.
Have all the 360 pictures been removed or am I not looking in the right place? They are very useful for painters, and obv for seeing models from different angles.
360 images have been removed, the servo skull images are in their place now.
They've also removed all of the painting tips / recipes from both the product pages and the paint pages, rather annoying as I much prefer that over watching tutorials for quick schemes that go well together.
I hate it because it's new. Once I'm over that, I'm sure I'll hate it because I have to use it.
But I approve of consolidation in a single webstore, I think. Better than having half your game on one store and the other half on the other one, with different shipping and stuff. It's overdue.
The Phazer wrote: It's a very, very ugly ineffective website to be honest. The old site wasn't great but the complete collapse in information density is pretty awful.
BertBert wrote: Anyway, I'm happy I can now browse the store with confidence. Nothing worse than having to navigate webstores without confidence.
Out of curiosity, what about this gives you more confidence?
Navigation is shot to hell, and basic information seems buried under multiple layers.
I don't currently have anything I want to order, but even if I did, I want to wait out for a couple weeks or months to see if the order/delivery system is as much of a mess as the website looks.
Having to go back and click through shop + game + super faction +actual faction to look at anything else is a horrible PTA.
BrookM wrote: 360 images have been removed, the servo skull images are in their place now.
Hopefully just a temporary thing then!
TBF, the website seems to have been designed for phones, and it is an improvement on them IMO. Too much wasted space on desktop though, and could do with more shortcuts, and less scrolling.
A lot of servo skulls where images are missing. No 360 rotatable images, but much larger images, which I appreciate for looking at the sprues in more detail. No particularly easy to navigate, took me a while to find the specialist games stuff. I'm sure ting s will improve with a bit of customer feedback.
SonofHades wrote: Looks like one of those obnoxious drop shipping market places. I assume they'll get a forgeworld tab on there at some point but still just looks bad.
They don't need a FW tab; the FW models are just listed under the armies/games they feature in now.
FW is basically a term that will likely go away now and it will just be plastic or resin 15+
BertBert wrote: Anyway, I'm happy I can now browse the store with confidence. Nothing worse than having to navigate webstores without confidence.
Out of curiosity, what about this gives you more confidence?
Navigation is shot to hell, and basic information seems buried under multiple layers.
I don't currently have anything I want to order, but even if I did, I want to wait out for a couple weeks or months to see if the order/delivery system is as much of a mess as the website looks.
Having to go back and click through shop + game + super faction +actual faction to look at anything else is a horrible PTA.
I think they are taking the piss out of the page saying how you can shop with confidence quite prominently.
Anyway, this thing really is worse the more you look at it. Basic stuff like the outline radials for the "New and Exclusive" boxes not being removed so they jut of the bottom corner because the template is one pixel off.
bobthe4th wrote: Have all the 360 pictures been removed or am I not looking in the right place? They are very useful for painters, and obv for seeing models from different angles.
Nope they're gone.
The sprue images are also too small to really see anything.
I mean it's OK, it's a web store, but I'm not sure I see an improvement here.
BertBert wrote: Anyway, I'm happy I can now browse the store with confidence. Nothing worse than having to navigate webstores without confidence.
Out of curiosity, what about this gives you more confidence?
Navigation is shot to hell, and basic information seems buried under multiple layers.
I don't currently have anything I want to order, but even if I did, I want to wait out for a couple weeks or months to see if the order/delivery system is as much of a mess as the website looks.
Having to go back and click through shop + game + super faction +actual faction to look at anything else is a horrible PTA.
I think they are taking the piss out of the page saying how you can shop with confidence quite prominently.
Anyway, this thing really is worse the more you look at it. Basic stuff like the outline radials for the "New and Exclusive" boxes not being removed so they jut off the bottom corner because the template is one pixel off.
SonofHades wrote: Looks like one of those obnoxious drop shipping market places. I assume they'll get a forgeworld tab on there at some point but still just looks bad.
They don't need a FW tab; the FW models are just listed under the armies/games they feature in now.
FW is basically a term that will likely go away now and it will just be plastic or resin 15+
Ahh okay, it kicked me out to queueit rubbish twice after 404error looking on the Necro tab. I wonder if more people will buy FW now then, hope they step their QC up a notch.
If I came across this site on my mobile I'd be looking for the desktop version button.
Chopstick wrote: They removed all filters, genius. What is this some kind of site for illiterate people?
Last time they threw four million pounds at the website design (and Kirby's wife). Maybe they tried to save on both this time around?
GW's digital design endeavors don't seem to be very good a lot of the time. People have apparently not been too impressed with the 40k app, and from personal experience I can say the Warhammer Vault and Warhammer Community site have abysmal navigation tools. GW doesn't seem to have the expertise to know what they want, or rather to know what features their customers want. Seems like they'd benefit from outside expertise, but how is a company that hires for attitude instead of skill going to get that?
It's 'clean' because it's your typical lazily made, gakky 'mobile only' template that is all the rage these days. Lazily because well done sites detect window size automatically and serve you proper menus on desktop, something along the lines GW sites had just yesterday. The fact it doesn't, for organization this size, means someone screwed up and either accepted garbage design or has no idea what good store looks these days and blindly ate whatever trendy buzzwords developer served him
I actually have degree from site/GUI/user experience creation and the continued degeneration of internet just to serve phone zombies as the only demographic just makes me sad, especially seeing not just usability is way worse, but this junk requires far better hardware and is much less responsive despite being simplistic gak than full luxury sites with all bells and whistles used to take when I was doing it...
It's the '15+ resin' filter option, mixed with regular items. Which, IMO, is idiotic idea because when potential flip-flopping customer sees the prices (and health warnings) of this it will taint the image of the whole range and will result in ex-customer right then and there with pretty good probability
Shooter wrote: Not a fan. Hate this trend of making everything bigger and surrounding everything with white space - just massively reducing the density of information on a page
It's big and white because you need to be able to see/click each individual item tile on tiny mobile screen. The fact it's design for bigger cell phones, tablets, smart TVs, never mind proper computers? Who cares, it's trendy and easy sell to the decision makers!
Utter garbage.
When you have navigated to a section, the 'show more' just keeps adding a tiny extra amount at a time, at least the old site you could 'view all' and scroll at your leisure.
Also;
My GW store wishlist has gone.
My FW store wishlist has gone.
In my account, there is no sign of my order for the Rogue Trader book. Has anyone elses orders vanished?
Gimgamgoo wrote: Utter garbage.
When you have navigated to a section, the 'show more' just keeps adding a tiny extra amount at a time, at least the old site you could 'view all' and scroll at your leisure.
Also;
My GW store wishlist has gone.
My FW store wishlist has gone.
In my account, there is no sign of my order for the Rogue Trader book. Has anyone elses orders vanished?
I haven't checked yet. I keep getting thrown back into the queue and random errors.
Overread wrote: I lump it down to "modern interface designers" just being so into modern fads and having lost the skill to make good interfaces. Same as how windows went from easy dropdown menus to lots of big bright shiny button symbols which mean nothing so you have to wait for the tooltips to appear.
Actually, the designers (at least these I know, maybe it's different with fresh graduates) despise this gak, you just have pressure to do it because of certain zombie cult following (*cough* Apple *cough*) demanding interfaces that are designed to first, second, and third to look good, screw actual user experience, rotten apple boxes have to look pretty and the cultist will instantly apply mental gymnastics why the new design is the best thing ever and demand everyone will follow. It's like cancer, leader jumps off the cliff, gotta do it too.
And to make it even more hilarious, remember glassy icons Apple pushed in 00s? After everyone followed the lead and started doing the same thing, Apple reoriented to iPhones and realized glassy look is actually garbage for them due to terrible scaling and funnily enough, followed Microsoft lead copying their 'clean tile' new Windows design and for a few years, Apple cult was terribly confused and had no idea if they are supposed to still love glass, or the new best thing they used to laugh at because it was this dumb, yucky Microsoft look they tirelessly belittled and smeared that stared at them now from their newest 2500$ esteem extender screens
gorgon wrote: Designing for mobile first is the thing now. It's not a 'fad', it's a response to how people are shopping. GW almost certainly has a handle on how their customers are accessing the site and how things are trending.
No, it's not. It's the domain of the lazy. You design for both mobile and PC, then fuse the stylesheets to have a single website design. Yes, mobile can take preference and be the main target, but only really inept (or tiny with few resources) companies do only that half and call it a day. It goes against pretty much every user experience/usability manual I have ever seen.
Doubly so seeing of all the regions GW store has, maybe 1/3 of them has the mobile audience big enough to justify this, but alas, corpo leadership only thinking of local conditions and mandating adoption of it everywhere is yet another (and depressingly common) sign of ineptitude/stagnation at the top.
Not a fan. IT looks like there's no way to filter by unit type/role like there used to be. Also, if I'm in the Blood Angels section and want to look for something not BA, I need to hit the back button because there's no proper menu to just select a different army. Bizarrely, if I choose Space Marines first, I can then filter by chapter, then unfilter.
As a web designer, I'm moderately offended by the lack of effort and understanding on display. Mobile first is a good design ethos nowadays, but the key part is "first", not "mobile" because you're supposed to take into account other users as well. The lack of sub-menus is likely a direct consequence of a "mobile only" design approach and that leads to a substandard experience for anyone not on mobile. The default number of results being 12 is an annoying decision too, as it leads to constant pressing of "more results".
This site seems really bad for anyone browsing rather than looking for a specific model. Even the default sorting order is unhelpful. I'm wondering if they did any user testing at all.
Yikes. This feels like a big downgrade to me. I much preferred the layout of games-workshop.com. It was just easier to see what the options are and I liked the "show all" checkbox at the top of the page.
EDIT: OOF. The lack of 360 images and the pathetic sprue photos mean this site will almost never get visited. What a train wreck.
Slipspace wrote: I'm wondering if they did any user testing at all.
I mean they don't with their rules, why would this be any different. Ha.
Yeah, can't say I'm a fan, but then again I wasn't needing another reason not to shop on there. Especially with the amount GW charge these days, trying to get the impulse buy from someone on there phone doesn't seem to be the way to go.
I actually preferred the old UI for mobile. I always go for large screen sizes and have rather small fonts/zoomed out in browsers and often use desktop mode on mobile sites. So old UI worked well enough for me. This one made me want to shoot myself in a few minutes.
Then I went home and wanted to see how the desktop version was and to my surprise it was still the same crappy mobile look. I know get to see all the white space and lack of options on a 32" screen. Almost blinded me
Gimgamgoo wrote: Utter garbage.
When you have navigated to a section, the 'show more' just keeps adding a tiny extra amount at a time, at least the old site you could 'view all' and scroll at your leisure.
Also;
My GW store wishlist has gone.
My FW store wishlist has gone.
In my account, there is no sign of my order for the Rogue Trader book. Has anyone elses orders vanished?
It looks like only orders that were completed are showing up. None of my orders for stuff that was still "Pending" are showing up. Hope this isn't a "call tech support to get your order restored" kind of a problem.
I've also just realised I used to just type 'wa' and hit return to go to WarCom, and 'ga' and hit return to go to the GW store. Not gonna be able to do that anymore, though perhaps unfair to be that annoyed by it
Clicked through to the Necron store page. There are 50 items. Only 12 are visible with no way of selecting a Show All option like there used to be.
If I want to see item 50, I'm going to have to click Show More and scroll to the bottom of the page four times over.
Because they've gone so insanely over the top with white on white on white there isn't any art, theme, style or anything to really give the site a flavour.
Even the armies on the old site used to have a page with a bit of art or something, plus the banners, boarders and backgrounds it all had a GW flavour. This site just feels like a very basic very watered down; very "off the shelf 5 mins editing" storefront.
There's nothing on army pages to really sell the army.
It kind of almost feels like it was built to be a fancy upgrade for 3rd party stores to order stock off its so -- bland.
Londinium wrote: What on earth have they done, it looks bloody awful. There was barely anything wrong with the old shop.
The only real issue with the old site was the fact that they would shove you in a queue because they can't handle the traffic on their pre-order day.
This new website has solved this issue by...no wait....with everyone popping on to look at the new store the queue system is being utilised on a Tuesday. God help anyone wanting that last heresy novel.
Looking forward for the new price rise to cover the cost of this god awful new webstore.
Not keen in the new site at all. And they have forgotten my stored payment details, you would have thought that would be the most important thing to them.
H.B.M.C. wrote: The price ascending/descending filters don't even appear to function.
Hmm they seem to work for me. Could be a browser glitch or something (I'm running Opera)
Also for some reason they are double showing the gallery. It appears at the top left beside the first image; but then again below the model and details the whole gallery repeats. For models with more than one model in the box (or one build) this can make it appear like the images below are "more similar results" type things rather than the images of the product you are looking at.
It's impressive that they've managed to come up with something worse than the previous store. Confusing layout, bland appearance... And the floating 'add to cart' pop-up partially covering the content fills me with rage.
gorgon wrote: Designing for mobile first is the thing now. It's not a 'fad', it's a response to how people are shopping. GW almost certainly has a handle on how their customers are accessing the site and how things are trending.
No, it's not. It's the domain of the lazy. You design for both mobile and PC, then fuse the stylesheets to have a single website design. Yes, mobile can take preference and be the main target, but only really inept (or tiny with few resources) companies do only that half and call it a day. It goes against pretty much every user experience/usability manual I have ever seen.
Doubly so seeing of all the regions GW store has, maybe 1/3 of them has the mobile audience big enough to justify this, but alas, corpo leadership only thinking of local conditions and mandating adoption of it everywhere is yet another (and depressingly common) sign of ineptitude/stagnation at the top.
That's why I said "mobile first" and not "mobile only".
And I really don't think perceived aesthetic issues on desktop are much of an issue here compared to some of the little functional quirks.
Overread wrote: You know another thing - the site lacks soul.
Because they've gone so insanely over the top with white on white on white there isn't any art, theme, style or anything to really give the site a flavour.
Even the armies on the old site used to have a page with a bit of art or something, plus the banners, boarders and backgrounds it all had a GW flavour. This site just feels like a very basic very watered down; very "off the shelf 5 mins editing" storefront.
There's nothing on army pages to really sell the army.
It kind of almost feels like it was built to be a fancy upgrade for 3rd party stores to order stock off its so -- bland.
In general a big problem with the previous site, and the new one, is that its a web shop completely devoid of any fluff or explanation of the game. The old GW webstore , going back like 15 years ago, was filled with descriptions of each faction and their playstyles, as well as regular content and hobby blogs and stuff. The faction guides and whatnot are all gone as far as I can tell, otherwise you have content on the completely separate warhammer-commuinity site. It would be nice if they were able to integrate and consolidate all that information into a single multipurpose web portal that was functional as both a store and as an informational resource for players. Would probably net them more sales too.
RazorEdge wrote: lol, you still can't pay when pick up the order from their Stores.
Why would that be a thing? Reserving something already there I can understand, but if you mean getting it delivered and then pay, that sounds like something that could be a bit problematic.
RazorEdge wrote: lol, you still can't pay when pick up the order from their Stores.
Why would that be a thing? Reserving something already there I can understand, but if you mean getting it delivered and then pay, that sounds like something that could be a bit problematic.
Why would it be problematic when you let them send the order to the local GW Store and pay there.
Olthannon wrote: This also means they've done away with the GW logo completely, which seems like a bizarre move.
given that they are working for several years now to replace the "Games Workshop" brand with the "warhammer" brand this looks more like the final step rather than a bizarre move
remember this is "the warhammer hobby" not the games workshop hobby, renaming the stores to Warhammer stores but still having a GW online store was more bizarre
Not a fan of the site. The lack of multi-faction filter function (ie I want to look at the Orks and the Marines in one go), absent filter for 'Newest/oldaest first', and need to go right back to start to jump to the next faction/game system/item collection is such a retrograde step.
Not sure this is an improvement over keeping their old main page, and simply adding FW product items to each relevant category.
The simple white layout like someone else mentioned above also lacks soul - they've lost that immersion within their world that you got from the old sites design.
Olthannon wrote: This also means they've done away with the GW logo completely, which seems like a bizarre move.
given that they are working for several years now to replace the "Games Workshop" brand with the "warhammer" brand this looks more like the final step rather than a bizarre move
remember this is "the warhammer hobby" not the games workshop hobby, renaming the stores to Warhammer stores but still having a GW online store was more bizarre
Exactly this! The new website is basically a confirmation of what we all knew was going to happen.
Well, that escalated quickly! Overwhelmingly negative feedback on this magnitude oughta send GW reeling and scrambling for "day 1 fixes"
What do I think about it? meh, as long as the search works and I get free shipping on all "Expert" kits, I'm good thanks. I'm not really in the habit of scrolling around the stores looking for things to buy, usually I just search it, cart it and I'm out
Interesting spot - all FW Custodes are available from the 40K Custodes entry, even though not playable in that game.
Titans are hiding away in Horus Heresy, Forces of the CUlt Mechanicum, Titan Legions. Not locatable from the 40K list and 'searching' returns a list of items matching the search term, picking one brings up that item alone with no breadcrumb trail or option to link off to a wider associated collection.
RazorEdge wrote: lol, you still can't pay when pick up the order from their Stores.
Why would that be a thing? Reserving something already there I can understand, but if you mean getting it delivered and then pay, that sounds like something that could be a bit problematic.
Why would it be problematic when you let them send the order to the local GW Store and pay there.
Well, retail experience talking here, when borders/waldenbooks 'teamed up' with Amazon and Barnes and Noble/B Dalton partnered with the B&N webstore.... its a fething disaster. People order stuff, don't pick up, and then the local shop has to pay for shipping the stuff back.
If you don't put the payment on the customer to begin with, someone has to pay for pointlessly moving stuff around, and odds are it isn't going to be corporate.
It's an awful website. I much preferred the old one because it was easier to get into and I could actually find what I was looking for. I'd always stuck to using their webstore even though the other sites were cheaper but I'll be avoiding this like the plague.
GW going one step forward and half a mile back.
chaos0xomega wrote: In general a big problem with the previous site, and the new one, is that its a web shop completely devoid of any fluff or explanation of the game. The old GW webstore , going back like 15 years ago, was filled with descriptions of each faction and their playstyles, as well as regular content and hobby blogs and stuff.
I just don't get how people can be happy about free FW shipping...It has been there before, for even less. 300euros+ gave you ups tracked, while orders from, I think, 80+ were regular untracked.
GW, on the other hand, would charge +12 for tracked(?) for anything below 100. So it's more of a loss than a win, no?
Speaking of website. It's ugly. I hate it. So glad there's only very few things I still want from them. RIP FW website.
The warhammer rebrand doesn't entirely make sense in the context of MESBG. It's a legal requirement for GW to keep the MESBG license and brand separate from the warhammer brand, I think "Middle Earth Strategy Battle Game by Warhammer" is probably a violation of that
FrothingMuppet wrote: Interesting spot - all FW Custodes are available from the 40K Custodes entry, even though not playable in that game.
Don't all the FW Custodes units have 10th rules?
FrothingMuppet wrote: Titans are hiding away in Horus Heresy, Forces of the CUlt Mechanicum, Titan Legions. Not locatable from the 40K list and 'searching' returns a list of items matching the search term, picking one brings up that item alone with no breadcrumb trail or option to link off to a wider associated collection.
So the search function is too sensitive? Wonderful...
I just tried to check an older previous order and instead of being able to change it by pages as before, they've gone for the gakky awful 'show more' button. And of course, if you go into the order to check what it was for and return, the 'show more' reverts back to the start of the list again and not to the point you are checking. So now you have to open each order in a new tab to have any hope of checking old ones.
A very minor annoyance sure, but the site also looks horrid. I'm sure they will be patting themselves on the back and any negativity will be seen as people being "haters" and "Not liking change", but its awful. The old store was at least functional.
Man, the new site looks like complete garbage. Reminds me of how every time I go to reddit I have to sneak in the "old" into the url to get a website that looks even remotely decent, except there is no option for that here. The old site wasn't amazing by any means, but compared to this? Just wow what a swing and a miss.
We are the Warhammer.
Lower your expectations and surrender your wallets.
We will add your website and brand distinctiveness to our own.
Your customers will adapt to service us.
Logic is futile.
When you get to any section with a selection of images scrolling from left to right (like, halfway down the first page) the 'page up' and page down' keys cease scrolling the page and instead become used to go side to side on that. Just another on a massive list of tiny annoyances that really add up.
Is there a single feature to this new site - beyond combining GW and FW, which could have been accomplished while maintaining the previous framework - that is actually an objective improvement on what was there yesterday?
Is there a single feature to this new site - beyond combining GW and FW, which could have been accomplished while maintaining the previous framework - that is actually an objective improvement on what was there yesterday?
I would guess that the improvement is on server load, rather than functionality - they have sacrificed the bells and whistles in favour of not overloading the website when traffic is heavy. Although the fact that they've done all of this and still apparently have a queue system is more than a little bewildering.
I know I'm not everybody, but I won't shop at a shopping mall that charges for parking, and I won't shop on a website that puts me in a queue.
CragHack wrote: I just don't get how people can be happy about free FW shipping...It has been there before, for even less. 300euros+ gave you ups tracked, while orders from, I think, 80+ were regular untracked.
GW, on the other hand, would charge +12 for tracked(?) for anything below 100. So it's more of a loss than a win, no?
Speaking of website. It's ugly. I hate it. So glad there's only very few things I still want from them. RIP FW website.
On the Swedish site it was 1500 SEK for free Forge World shipping (not sure if it was tracked or not) while GW proper was free standard shipping over 600 SEK. Now it's 600 SEK and you can mix and match.
Is there a single feature to this new site - beyond combining GW and FW, which could have been accomplished while maintaining the previous framework - that is actually an objective improvement on what was there yesterday?
I would guess that the improvement is on server load, rather than functionality - they have sacrificed the bells and whistles in favour of not overloading the website when traffic is heavy. Although the fact that they've done all of this and still apparently have a queue system is more than a little bewildering.
I know I'm not everybody, but I won't shop at a shopping mall that charges for parking, and I won't shop on a website that puts me in a queue.
Honestly I can't even work out what "bells and whistles" they've saved on. The core functionality should be about the same. Most of the things that we are noting as missing are things like additional search filters and descriptions or static visual assets. About the only thing that might count is the removal of the 360images, which could again be done on the previous site by just removing them.
Plus the one single page, the landing page, that actually has some semblance of colour and branding has a huge video on loop. Which kind of suggests that load on the site wasn't a concern.
Honestly considering how similar parts of it are to the community pages I wonder if this is purely GW deciding that they want a single website platform and chose to use the community software they've been running with a "store addon". Bolted it on and threw it out there. IT might be why the store is so bland, esp if its an addon that isn't as well developed/featured because the core part of it was more for news/blogging than as a pro store front.
This reminds me a bit of the time GW made a big noise last itme they improved FW mail ordering and pricing and combined it with GW's shipping system. Which was the big splash news only to get marred by the fact that in doing so they also added FW to the main store's currency conversion for localised stores which resulted in most overseas customers seeing a massive price increase on a day that GW had made big ads (for at least a week or two in build up) that prices were coming down for postage (thus encouraging loads to wait, save and get ready to buy stuff).
Again its the "we did something awesome you want..... and we then blighted it with something "
At my last job, I was involved in working with some programmers that the CEO hired to build a new warehouse management system from the ground up. The lead programmer had no experience in logistics, and the person leading the project from our side had no experience working with programmers... and the end result was that we went from processing a basic order in less than 30 seconds on our old system to the same order taking around 3 minutes on the new.
This website reminds me of that. It's like a webstore designed by someone who has never used a webstore.
This website reminds me of that. It's like a webstore designed by someone who has never used a webstore.
Or has a software package that they've no idea how to code for so they are using the store's most bland default values for everything because they've utterly no idea how to do anything more.
Which could explain why all the 360 are replaced with servitor icons and why there's no branding logos or anything anywhere save on that 1 splashpage.
It reminds me of my own efforts building a small website. Took ages to do the most basic of things because I've zero experience and there are bits that are not as ideal as I'd have liked because, again, I didn't have the experience to do it; nor to easily sift through google search results to find the right information*
*an increasing requirement these days; and what I found esp with website stuff because you can easily get swamped in articles years old or way out of date that rank high; or you have to find the old article that actually went into detail instead of being 5 lines of text interspaced with an ad on every line.
There is a live chat feature in the contact us section of the more questions section when you scroll down the front page.
They have hours of operation (understandable) but if you are having trouble finding something you can ask the poor guy/gal on the other end how to find it.
I'd imagine this design is again that flex-boiler-plate layout so it works on both mobile and a browers. Which of course means it works primarly for mobile.
I've never opened the damn thing on my browers before, and ain't gonna bother anyway. Merging everything together and "streamlining" any experience has, and will, always be a mistake.
lcmiracle wrote: I'd imagine this design is again that flex-boiler-plate layout so it works on both mobile and a browers. Which of course means it works primarly for mobile.
.
Chopstick wrote: They removed all filters, genius. What is this some kind of site for illiterate people?
The unit type filters and race filters for AoS are still there but under a new tab. After you choose a game system at the bottom below the factions is stuff like Rules and Codex/Ways to Play/Terrain/Unit Type.
But that also means you can't filter by faction AND unit types. You either get all SM kits or vehicles from all factions but you can't have only SM vehicles which is really dumb
Automatically Appended Next Post: I can only say two positiv things about the new store:
Its faster and you can now sort by material, everything else feels worse.
Filters are worse, the design is worse, the number of clicks to get what you want is worse
Final thoughts after revisiting - such a poor UI design on both web browser and phone. Nothing about the landing page screams you've come to an online shopping portal without scrolling down multiple times, and when you do find something to interact with to get to a system or new release, the unfiltered landing pages of randomly organised minis leaves me shaking my head (example: clilcking on the Fulgrim Transfigured in the 'New and Exclusive' section took me to a Heresy landing page that starts with a Space Wolf Praetor and 11 other random minis before hitting the 'show more' tab, none of which are Fulgrim, or an Emperors Children figure - truly bizarre.
I had a much longer rant typed out listing my complaints of both mobile and browser interactions but deleted it as its not healthy ranting on the internet. All I'll say is I preferred the old design, but can make this work for those infrequent times I need to order online from direct.
GW deserves a price for this, the golden raspberry of webstores or something.
My personal favourite: If you don't know that any of the "specialist" games exist, try finding them. It's like a bizarre hybrid of a wiki and a webstore, cluttered with marketing material. A complete wasteland of UI that could but should not and a UX that reminds me of an escape room. It's so dumb, it might already be entertainingly mysterious, but isn't....it's just dumb. It's everything that is wrong with the 40K app, turned up to 11.
Bravo GW, you never miss a chance to feth up. Hopefully they will get their stuff together and afterwards tackle that also the black library (which also is an escape room of a Webshop) are merged in there.
Olthannon wrote: This also means they've done away with the GW logo completely, which seems like a bizarre move.
given that they are working for several years now to replace the "Games Workshop" brand with the "warhammer" brand this looks more like the final step rather than a bizarre move
remember this is "the warhammer hobby" not the games workshop hobby, renaming the stores to Warhammer stores but still having a GW online store was more bizarre
Not so much that, more it's an iconic recognisable bright logo, as opposed to something in black and white. It's like replacing a bright blue bird with a black X or something.
My personal favourite: If you don't know that any of the "specialist" games exist, try finding them..
Under other games so it's not particularly convoluted way. Just under one sub menu
Yes that's my biggest problem with this site. I don't play AOS but I do play warcry. In the old site, in order to go to the products I wanted, I had to click on "Boxed Games" from the top menu and then select warcry from the side filter.
Now I have to scroll down and find AOS and then scroll again all the way down to find Warcry and click on that.
The absence of a basic menu is unacceptable for me. But I guess it's a marketing thing like the stores that the entrance on one side and the exit is all the way to the other side so you have to look at the store.
Edit: Ok I just realized the "SHOP" is actually a menu.... so I guess it's not that bad....
I'm noticing more and more stupid things every time I try to do anything on the site. If you scroll down past the obnoxiously large video on the homepage (breaking the first rule of homepages, which is to direct users to where you want them to go) you eventually get to a section that allows you to "shop by setting". You can see the logos for 40k, AoS, HH (twice, for some reason) but you can only actually click on the logo that's in the middle. You have to use the annoying arrow buttons to cycle the logos until the one you want is in the middle before you can select it.
I've worked on many, many web projects and the video being front and centre is classic middle management meddling in action. Some genius has decided they need a big glossy, over-long video in there because it's so cool and engrossing. Any competent web designer would be screaming at them to put some sort of buttons or clickable images to direct people to the shop. Either they didn't have a competent designer or they were shouted down thanks to excessive executive meddling. I'm hesitant to blame the designers entirely because I've seen the latter happen far too often.
The navigation issues are a classic example of the designer not understanding the client. The same thing happened with the old app for 9th, which functioned but was barely usable because the designers understood how to technically make things work but not how the game itself functioned. This feels similar. No filters for unit type or role and no sense of any sorting whatsoever in the 40k section is a good example.
Slipspace wrote: I'm noticing more and more stupid things every time I try to do anything on the site. If you scroll down past the obnoxiously large video on the homepage (breaking the first rule of homepages, which is to direct users to where you want them to go) you eventually get to a section that allows you to "shop by setting". You can see the logos for 40k, AoS, HH (twice, for some reason) but you can only actually click on the logo that's in the middle. You have to use the annoying arrow buttons to cycle the logos until the one you want is in the middle before you can select it..
Reminds me of an old meme about flash intro popups. The website equivalent of trying to wander into a shop with the manager at the door saying "hold on, before you begin, I'm going to spend 10 minutes selling the company to you!"
My personal favourite: If you don't know that any of the "specialist" games exist, try finding them..
Under other games so it's not particularly convoluted way. Just under one sub menu
Yes that's my biggest problem with this site. I don't play AOS but I do play warcry. In the old site, in order to go to the products I wanted, I had to click on "Boxed Games" from the top menu and then select warcry from the side filter.
Now I have to scroll down and find AOS and then scroll again all the way down to find Warcry and click on that.
The absence of a basic menu is unacceptable for me. But I guess it's a marketing thing like the stores that the entrance on one side and the exit is all the way to the other side so you have to look at the store.
Edit: Ok I just realized the "SHOP" is actually a menu.... so I guess it's not that bad....
Yeah. Shop, other games. There's all the games by setting on their own.
Maybe not best system ever but for me there's lot bigger issues in the site than this. It's not that much different to old boxed games.
But yeah not fan of this. At least the sluggishness of yesterday has passed so it's not major PITA to just try it but overall feels like why GW would pay for this...Merging 2 stores ought to be easier and cheaper without new store...
It just baffles me that GW wouldn't want to have the names of all their current games - big and specialist - right up front on the top banner. A Logo for each one that makes it a super simple one click affair to enter that games part of the site.
They had it on the old one for all the non-specialist games; they coudl easily have just added a second row of tabs for those and doubled their apparent game library. Esp if their intent is to have specialist games become akin to main line and last for a long while.
Why is Necromunda hidden away behind another slot where you have to know its there to get to it. Why isn't it at least listed in the games list on the tab?
This is fundamentally the same issue as on the previous website.
Ultimately this site appears to "function" as a store. It just does nothing for advertising, marketing, ease of use, branding, lore, atmosphere nor anything. So yeah I'm guessing it will still generate sales for GW which might be all the managers care for.
Overread wrote: Why is Necromunda hidden away behind another slot where you have to know its there to get to it. Why isn't it at least listed in the games list on the tab?
Could be more of that toxic interdepartmental rivalry stuff coming to the fore?
I know nothing about web dev, so I’m speaking purely as a consumer, but assuming both sites used the same setup…. Why didn’t they just merge them and simply rebrand the domain instead of overhauling everything, for the worst?
Seems like it would’ve been easier for both us as consumers and their devs. This is terrible to navigate, it breaks every other time you click something, and there was nothing wrong with the layout of the previous sites. They were quite convenient if you wanted to peruse the GW/FW catalog or needed some info, like what base sizes come with the model, or you needed a picture of a specific angle of a model.
H.B.M.C. wrote: Could be more of that toxic interdepartmental rivalry stuff coming to the fore?
Wouldn't be surprised. I can imagine there'll be people internally celebrating the death of Forgoworld's website...
Sometimes GW baffles me, but honestly my impression is that some of that rivalry has died since they moved away from Kirby's approach to specialist being mostly boardgame "one and done" releases toward the more current attitude of them being more long term and also using plastics not just resins.
We do still get odd choices here and there like a FW making tanks in resin instead of plastics and such. So there's clearly still some fight for resources internally.
But yeah it could just be some random inter departmental thing; heck maybe its just that the web-team are so totally separate that they've really no clue that necromunda or AT or such are as main-line as regular games and they are just copying the same design structure that's hung over since the kirby days. And no one tells them any different cause the manage that approves it is also that far removed
Bit of a shame. I can imagine a lot of the non-players who purchase GW stuff (gifts for family members etc) will just use Amazon as it's a lot simpler to navigate. From the homepage of both sites, sticking "space marines" in the search bar returns a good selection of popular kits on Amazon, on new Warhammer.com it's mainly dice, books, datacards and Forge World kits.
Pushing people towards 3rd parties on Amazon or wherever is going to be a way lower margin than direct web sales - what a mess up.
Personally I hope/ am pretty sure most of the apparent problems of the page will be fixed within the next weeks. I just wonder why they thought they had to put out the Alpha version of their new page, they didn't have an official date to release this, right?
It makes you wonder what went wrong with the Legions Imperialis book when GW at the same time puts a webpage like this to the public.
Sgt. Cortez wrote: Personally I hope/ am pretty sure most of the apparent problems of the page will be fixed within the next weeks. I just wonder why they thought they had to put out the Alpha version of their new page, they didn't have an official date to release this, right?
It makes you wonder what went wrong with the Legions Imperialis book when GW at the same time puts a webpage like this to the public.
10th Ed. was an alpha-version of an unfinished game-why not do the same with their website?
H.B.M.C. wrote: Could be more of that toxic interdepartmental rivalry stuff coming to the fore?
Maybe interdepartmental rivalry is just how GW playtest games. Each department is assigned a faction (HR is Necrons) and depending on how well they can screw over other departments translates over to how strong the next codex for their assigned faction is.
Maybe its just that I only ever engaged with their sales part of the website, but thats basically the same as it was. You click "store" and it gives you the various filters to find stuff.
The unit entries all appear to have nice little flavour bits, which is nice.
I agree on the "show more" thing though
the splash page on the front is really only for people who have no idea on anything about the company or the hobby. There are direct links to WarComm and Warhammer+ right there as well.
I'm a bit surprised if they're dropping the "forgeworld" name entirely, I'd have expected them to brand things on their site with it rather than just calling them "expert kit 15+"
I for one find the new website rollout highly entertaining. Which proves once again that the best entertainment from GW is that which they provide for free.
Sgt. Cortez wrote: Personally I hope/ am pretty sure most of the apparent problems of the page will be fixed within the next weeks. I just wonder why they thought they had to put out the Alpha version of their new page, they didn't have an official date to release this, right?
It makes you wonder what went wrong with the Legions Imperialis book when GW at the same time puts a webpage like this to the public.
10th Ed. was an alpha-version of an unfinished game-why not do the same with their website?
So was AoS. It's a longstanding tradition.
More seriously, I have to wonder if GW hasn't grown too comfortable with putting out low effort products and service and getting all the monies in return, and this is just the latest expression of it. All flash (according to some manager, at least), but serious functionality issue. Bugs are to be expected at launch and will get ironed out. But clunky functions? What's the point in making shopping at their online store a smooth and pleasant experience if the customers are so determined to throw their money at GW that they're going to put up with bad website design, just like they put up with that kind of stuff in other contexts?
Looking at it like this, I hope the new website is a bust and GW receives a noticeable kick in the bottom line because of it.
Flinty wrote: I'm not getting much of the negativity.
Maybe its just that I only ever engaged with their sales part of the website, but thats basically the same as it was. You click "store" and it gives you the various filters to find stuff.
.
Well, for one, you didn't have to start over from 'store' (or a dedicated search for one item, presuming you know exactly the GW wacky unit names) each time you wanted to look at something. You could display (and sort) multiple ways. There are suddenly a lot fewer filters, and the category navigation bars were where they're supposed to be (at the top, and persistent)
Geifer wrote: More seriously, I have to wonder if GW hasn't grown too comfortable with putting out low effort products and service and getting all the monies in return, and this is just the latest expression of it.
they are already #1, so why try harder
and for now, nothing they have done had any negative influence on the financial report
Sgt. Cortez wrote: Personally I hope/ am pretty sure most of the apparent problems of the page will be fixed within the next weeks. I just wonder why they thought they had to put out the Alpha version of their new page, they didn't have an official date to release this, right?
Also to add a bit of speculation to my previous post, on the point of an official release date, there wasn't one. But I could see an internal one being mandated by how The Old World is going to get released. Specialist games have had a mix of plastic kits on the GW website and resin models on the Forge World site for a while, which was not ideal. GW might have decided that such a split is going to cause issues when applied to an army level game that does not get the plethora of tankstankstankstankstanks new plastic kits like Horus Heresy and whose shiny new toys are largely cast in resin and not available on the main site that only displays the crummy old plastics from twenty years ago.
Provided the Legions Imperialis delay took over The Old World's release slot in November, it's conceivable that the new website release was locked in to get it up in time for the Old World release and delaying the rollout of the webstore was either not possible or not desirable.
Geifer wrote: More seriously, I have to wonder if GW hasn't grown too comfortable with putting out low effort products and service and getting all the monies in return, and this is just the latest expression of it.
they are already #1, so why try harder
and for now, nothing they have done had any negative influence on the financial report
There's a difference between product and sales infrastructure. You'd hope that a company in the vice grip of bean counters wouldn't be as cavalier about the latter as they are about the former.
Yeah, prefer the old store. And I didn't even particularly like that one.
I tried to find a few things and I dislike the unpinned bar, I preferred just having the categories listed across the top instead of hidden within the "SHOP" menu. Tried to find a couple of things and it feels more clunky than the old store. Having FW on there is nice in some ways, but also just clogs it up. It only shows 12 items at a time, and they got rid of the "view all" feature which is basically what I used exclusively on the old site. If I just want to scan what's available for a faction, that seems harder now than it was before.
And I say all that given I didn't particularly like the old store. They could have added some basic functionality that was missing from the old site, for example it'd be nice if we could middle click menu items to open in new tab (e.g. I want to look at two different factions in two different tabs/windows, or look at troops on one and vehicles on another). Also would be nice if when you click on an item, there was a link to take you back to the item's location on the site, I guess that might have conflicts when 1 item is located in 2 or more places, but I'm sure they could manage something.
Overall, meh, don't see how this improves the website experience, feels like an upgrade for upgrade sake that is actually more like a sidegrade.
It actually feels more difficult to use the website to simply scan the range, which is 99% of how I used to use their website previously.
For Australians... I don't see shipping terms listed for the FW items in the Delivery section of the website, seems like a bit of an omission as I doubt it's only going to be $7 and 8 days shipping for FW items.
Mentlegen324 wrote: I'm a bit surprised if they're dropping the "forgeworld" name entirely, I'd have expected them to brand things on their site with it rather than just calling them "expert kit 15+"
Honestly I'm not. FW as a brand name worked years ago, but GW central now makes kits just a big in plastic. Plus the market has WAY more model companies in it now and a good many of newer generations didn't even fully realise that Forgeworld was part of GW. They would think they were just an approved 3rd party.
Plus we can see that FW are doing plastic and resin kits at the same time and it was silly to have things like Necromunda and AT with half the products on one store and half on another. Bringing it all under one brand to market and one website is a very sound move. Especially when over the last few years FW has stripped a LOT of their most iconic models out. The entire Old World range are gone; the greater demons are gone; a good chunk of other armies have lost models over the years too. Meanwhile the specialist games have grown and grown.
Of all the changes I think this one makes the most sense, esp if GW have upped the capacity of FW's resin casting to meet demand of a larger market by bringing it under the main brand and highlighting it. Heck over the years one big complaint I've had was that the marketing hardly touched on FW - even to the point where I saw them do a whole article on Exalted Greater Demons and use the plastic models not the official exalted resin ones from FW. It was also very telling that the only FW models that got any marketing for AoS were the Gloomspite Gitz ones nad they were some of the last to go (and I suspect that meant they actually sold in good numbers)
Was going to say that it looked like the site update may have broke warcom as there weren't any content posts made today, but right before hitting submit on this post they finally got something up.
H.B.M.C. wrote: Could be more of that toxic interdepartmental rivalry stuff coming to the fore?
Wouldn't be surprised. I can imagine there'll be people internally celebrating the death of Forgoworld's website...
Sometimes GW baffles me, but honestly my impression is that some of that rivalry has died since they moved away from Kirby's approach to specialist being mostly boardgame "one and done" releases toward the more current attitude of them being more long term and also using plastics not just resins.
We do still get odd choices here and there like a FW making tanks in resin instead of plastics and such. So there's clearly still some fight for resources internally.
My understanding is that its not much of a fight. The operations/production team basically provides a planning schedule of available plastic production "slots" or whatever to management, management in conjunction with the bean counters allocates those slots out to the respective studios/teams/departments. In this case, the forgeworld/specialist studio gets its cut of slots, and then has to determine what they will be using their slots for. They internally prioritized using one of their "big kit" slots to produce a plastic Kratos over the Squat tank for Necromunda, for example. As such, the Squat tank gets a resin release instead.
Honestly I'm not. FW as a brand name worked years ago, but GW central now makes kits just a big in plastic. Plus the market has WAY more model companies in it now and a good many of newer generations didn't even fully realise that Forgeworld was part of GW. They would think they were just an approved 3rd party.
Yeah, common issue with the newer generation of players. Guess GW had to dumb down their product offering for them
Geifer wrote: More seriously, I have to wonder if GW hasn't grown too comfortable with putting out low effort products and service and getting all the monies in return, and this is just the latest expression of it.
they are already #1, so why try harder
and for now, nothing they have done had any negative influence on the financial report
There's a difference between product and sales infrastructure. You'd hope that a company in the vice grip of bean counters wouldn't be as cavalier about the latter as they are about the former.
there might be a difference, but as people have said it with the App, this is a model company, not a software company so we should not expect a perfect software product for them /s
and for GW, they won't see a decrease in sales no matter how bad the shop is, so why even try to make something good when the cheapest available option gets the job done
chaos0xomega wrote: Was going to say that it looked like the site update may have broke warcom as there weren't any content posts made today, but right before hitting submit on this post they finally got something up.
Remember they're an hour behind now because they had their version of falling back an hour on Sunday. Last article of the day will be at noon, Eastern, with the first article at 8am Eastern.
They also dumped alot of the usual Wednesday articles yesterday. Hence the yawn-inducing post about where you can watch organized play stuff today, rather than on Tuesday or Thursday like usual.
insaniak wrote: I would guess that the improvement is on server load, rather than functionality - they have sacrificed the bells and whistles in favour of not overloading the website when traffic is heavy. Although the fact that they've done all of this and still apparently have a queue system is more than a little bewildering.
Can I ask for some sort of citation on it? Because not only the new site runs slower, every single thing on it I saw requires way more server calls than previous one. Old site, done well, could have worked with a handful of calls. This? Even such simple thing as showing you product was reduced from 20 items to 12. You want to load more? A call. You want to look at pics? It dynamically loads them, making each separate call, instead of preloaded gallery old (IIRC) had. Scrolling? A call. Hell, even item descriptions, instead of being loaded whole, have 'read more' button more often than not. Even simple browsing requires order of magnitude more loading, going back and forth, stumbling around till you find what you're looking for unlike old site. Each of these is dozens of loads on its own per click where there were none before, easily.
Everywhere I look, there is dozens if not hundreds of pointless, superfluous server calls just to make this gak work like trendy mobile site dynamically loading content when you surf on the phone... Which, like I said in previous post, is how net surfing works in small minority of regions GW store actually serves, never mind the rest of the planet which is even more behind in this regard
Overread wrote: Honestly I can't even work out what "bells and whistles" they've saved on.
None. In fact, it works much slower on my old bedroom desktop I use to measure site performance for typical users without top end machines - which means there is tons of pointless scripts slowing down the whole thing in the background. And the worst part is, I have no clue what they are even doing, because they should be working to make the user experience better, not worse, and I don't see a single indication they are even trying to do that.
Honestly considering how similar parts of it are to the community pages I wonder if this is purely GW deciding that they want a single website platform and chose to use the community software they've been running with a "store addon".
More likely developer just offered them some cheap store template and clueless GW leadership just accepted it as is instead of going through proper requirement and architecture phase that would actually need some work from GW to specify what they actually want/need. It's what you get when customer can't even formulate their feature wishlist tailored specifically to their operation (and the dishonest developer just goes with it because it's easy and fast instead of trying to help them to do that).
This website reminds me of that. It's like a webstore designed by someone who has never used a webstore.
Nah, it reminds me of basic webstore template that lacks X or Z functionality because template author assumed the customer will insert their own instead of just accepting it as is and crippling the page with lack of basic functions. Much like first year web development students behave when they have to adapt a ready base layout for the first time because they have no idea how to edit anything more than basic code inside yet
Kid_Kyoto wrote: Am I blind or are the Kill Team Inquisitoral Agents just gone?
They've been out of stock forever so maybe GW just gave up?
Dunno about the kill team, but the MESBG Gondor terrain has been out of stock for ages & showing as 'No longer available online'. Rumour is that they have been discontinued already, yet the items have been uploaded to the new site so it looks like they just moved everything over from the old store, rather than taking the time to tidy up.
So it could be the agents are just missing, been placed under the wrong tag or they are indeed gone for good.
My comment is not much help I know, but I should be hired by GW on the strength of this comment alone as its still more useful than the new store!
The gondor mansion is supposedly discontinued due to damage to the mold or something. I believe the tower is back in stock or at least still available. Ruins should not be affected.
Sometimes I think this might happen when a mould breaks or takes damage much earlier than normal and there's an internal question mark over if it will get a new one or a repair or not. It might even be one of those choices that gets pushed to the background or passed over multiple times for other things and before you know it several months have gone by.
Snrub wrote: Right. Without a doubt the worst iteration of the GW website. Can we go back to the mid-00's version please?
What's funny is that even if they did that it would still suck, or at least suck worse than it did, due to the degradation of the rules into mush.
There are no longer any logical subcategories for units within a single faction (like, say, HQ, Elite, Troops, etc.). No unit types. I guess there are keywords, but only a couple would make any sense as filters.
H.B.M.C. wrote: Could be more of that toxic interdepartmental rivalry stuff coming to the fore?
Wouldn't be surprised. I can imagine there'll be people internally celebrating the death of Forgoworld's website...
I had no idea there was contention with them. I mean, I dislike Forgeworld stuff, but it seems stupid for the company to have beef with one another.
It doesn't even have to be contention. There's also a lot of compartmentalising that went on at GW (esp during the height of the Lord of the Rings being new). You had things like the whole of FW not even knowing End Times was actualyl going to end the setting nor that AoS was coming along after. Ergo some of it will be your standard office politics; some the jostling for projects and finite resources and some of it purely because department A and B aren't allowed to talk to each other and have no clue what each other is doing.
Maybe its just that I only ever engaged with their sales part of the website, but thats basically the same as it was. You click "store" and it gives you the various filters to find stuff.
The filters are much less detailed then before, where you could filter by unit type or even keyword.
The answer about dispatch dates isn't even coherent, and it conflicts with GW's existing policy (GW usually splits up delivery in these cases) I think (again, it's so badly written).
I guess I didn't really expect the FAQ to have "what the **** have you done" and "why is it so gak" as the top two questions, but I did expect some kind of "why have you changed the website" with some waffle about a refreshed look or something even if it was painfully denying the point about what a disaster it is.
CragHack wrote:I just don't get how people can be happy about free FW shipping...It has been there before, for even less. 300euros+ gave you ups tracked, while orders from, I think, 80+ were regular untracked.
GW, on the other hand, would charge +12 for tracked(?) for anything below 100. So it's more of a loss than a win, no?
Speaking of website. It's ugly. I hate it. So glad there's only very few things I still want from them. RIP FW website.
300 euros? It was only US$60 on the US Webstore store, or US$100 on Forge World. And we got tracking included on all orders.
The site doesn't even remember what location you set, even when you are logged in. That's going to get super annoying when checking prices and forgetting it defaults to UK prices.
I noticed they are also making a big deal about their replacement policies. Like now they won't replace broken/missing items when buying from third party. Good luck getting replacements from a third party when by the time GW reply to them the item will be sold out. Another 'good' way to push people to buy direct instead of buying through local stores.
CragHack wrote:I just don't get how people can be happy about free FW shipping...It has been there before, for even less. 300euros+ gave you ups tracked, while orders from, I think, 80+ were regular untracked.
GW, on the other hand, would charge +12 for tracked(?) for anything below 100. So it's more of a loss than a win, no?
Speaking of website. It's ugly. I hate it. So glad there's only very few things I still want from them. RIP FW website.
300 euros? It was only US$60 on the US Webstore store, or US$100 on Forge World. And we got tracking included on all orders.
There is free shipping above 50€ but untracked, tracked shipping costs extra (different for each country, I would pay 25€ for tracked shipping)
RazorEdge wrote: Everytime I open that Page, I'm ask to change my language...
Same here. Both on my desktop (Firefox) and mobile (Chrome).
Not only that, there isn't even an 'accept' button when you have chosen, all that I can see is an X at the top to close the popup.
A minor gripe I suppose (compared to the general mess of everything on the new site) but it comes across as very unprofessional.
Flinty wrote: I'm not getting much of the negativity.
Maybe its just that I only ever engaged with their sales part of the website, but thats basically the same as it was. You click "store" and it gives you the various filters to find stuff.
The unit entries all appear to have nice little flavour bits, which is nice.
I agree on the "show more" thing though
the splash page on the front is really only for people who have no idea on anything about the company or the hobby. There are direct links to WarComm and Warhammer+ right there as well.
Minimalist, but I don't think its terrible.
So you don"t find any use for filtering? Seeing pending orders, seeing more than 12 item per page?
It's also lot slower to see unit specific page(at least here).
360 degree pics, suggested paint schemes also useless right?
And getting server error 500's and 403's randomly always fun
H.B.M.C. wrote: Could be more of that toxic interdepartmental rivalry stuff coming to the fore?
Wouldn't be surprised. I can imagine there'll be people internally celebrating the death of Forgoworld's website...
I had no idea there was contention with them. I mean, I dislike Forgeworld stuff, but it seems stupid for the company to have beef with one another.
It doesn't even have to be contention. There's also a lot of compartmentalising that went on at GW (esp during the height of the Lord of the Rings being new). You had things like the whole of FW not even knowing End Times was actualyl going to end the setting nor that AoS was coming along after. Ergo some of it will be your standard office politics; some the jostling for projects and finite resources and some of it purely because department A and B aren't allowed to talk to each other and have no clue what each other is doing.
Indeed. For example you had the whole Imperial Armour: Fires of Cyraxes debacle where, it was vaguely rumoured, that the main 40k studio insisted on it getting shitcanned so as not to meddle with their, at the time, precious 8th edition. I may be misremembering, but I believe there are older, very vague rumours of inter-departmental strife betweeen FW and the main studio as well. Thunder stealing, showing up and the fact that FW were able to showcase and interact with the fanbase a lot more freely...
In my account, there is no sign of my order for the Rogue Trader book. Has anyone elses orders vanished?
Same here.
Same for me as well.
"All orders placed before the 20th of October 2023 are already available in your order history. If these are not visible in your Order History, please contact our Customer Service team.
Orders placed on Games-Workshop.com and ForgeWorld.co.uk after the 20th of October 2023 will be added to your Order History in the coming days"
chaos0xomega wrote: If you need to give your customers a faq for your new website, your new website probably isn't very good.
This is possibly my favorite FAQ ever. (And GW has a low bar with some of the subfaction codexes).
(Some) existing features will return in the future!
Will the term Forge World still be used on Warhammer.com?
You will be able to identify Forge World products through the tags Expert Kit and 15+ Resin.
So... no.
My order contains products with different dispatch dates. Will dispatch dates default to the most distant, or can I choose to split the order?
No, this is not possible.
Not a yes or no question. Needs FAQ.
Also, I just did this with my last order, less than a month ago (the HH mk3/dread/land raider box). In fact, the option to do so came up unprompted. The old system actually automatically encouraged me to split my preorder off from existing stock! Why is this worse?
We would like to assure you that this transition will not affect the terms and conditions associated with your vouchers. The balance and validity of your vouchers will remain unchanged.
So... hypothetically, what if they expire during this transition period where they don't exist? If the validity 'remains unchanged,' that's just a feth you, correct?
In my account, there is no sign of my order for the Rogue Trader book. Has anyone elses orders vanished?
Same here.
Same for me as well.
"All orders placed before the 20th of October 2023 are already available in your order history. If these are not visible in your Order History, please contact our Customer Service team.
Orders placed on Games-Workshop.com and ForgeWorld.co.uk after the 20th of October 2023 will be added to your Order History in the coming days"
The email details for my order was on the 14th October.
I guess my order for Rogue Trader has vanished then. Meh
GW (Sorry... Warhammer) mess up their website with changes, lose orders and it's our job to be aware of this and contact them?
The Phazer wrote: Valrak rumours that the site is already £1 million over budget...
Say it with me, "Firm-fixed-price contract". Unless they cheaped out and tried to do the site overhaul in-house, they should never have agreed to a contract where they would be on the hook for those cost overruns for a project like this. If they really are over budget, its their own damned fault.
The Phazer wrote: Valrak rumours that the site is already £1 million over budget...
Say it with me, "Firm-fixed-price contract". Unless they cheaped out and tried to do the site overhaul in-house, they should never have agreed to a contract where they would be on the hook for those cost overruns for a project like this. If they really are over budget, its their own damned fault.
There are two claimed insiders on Reddit and 4chan who both claim it is in house, but y'know, they are anonymous sources on Reddit and 4chan so take that for the very little it's worth. But the 4chan post said the same about the budget as Valrak before he did FWIW.
The Phazer wrote: Valrak rumours that the site is already £1 million over budget...
I still can't even begin to try to understand how you can spend that much on a webstore, esp when they already had a working webstore so surely it was just a new interface.
insaniak wrote: I would guess that the improvement is on server load, rather than functionality - they have sacrificed the bells and whistles in favour of not overloading the website when traffic is heavy. Although the fact that they've done all of this and still apparently have a queue system is more than a little bewildering.
Mallo wrote: I noticed they are also making a big deal about their replacement policies. Like now they won't replace broken/missing items when buying from third party. Good luck getting replacements from a third party when by the time GW reply to them the item will be sold out. Another 'good' way to push people to buy direct instead of buying through local stores.
That's been the policy for some time, now. Possibly close to a decade, in some regions.
The Phazer wrote: Valrak rumours that the site is already £1 million over budget...
I still can't even begin to try to understand how you can spend that much on a webstore, esp when they already had a working webstore so surely it was just a new interface.
The Phazer wrote: Valrak rumours that the site is already £1 million over budget...
I still can't even begin to try to understand how you can spend that much on a webstore, esp when they already had a working webstore so surely it was just a new interface.
Maybe their budget was tuppeny ha'pence?
The GW half yearly report from January said they had already spent £4.9 million on this redesign then, and that was ten months ago...
zedmeister wrote: Indeed. For example you had the whole Imperial Armour: Fires of Cyraxes debacle where, it was vaguely rumoured, that the main 40k studio insisted on it getting shitcanned so as not to meddle with their, at the time, precious 8th edition. I may be misremembering, but I believe there are older, very vague rumours of inter-departmental strife betweeen FW and the main studio as well. Thunder stealing, showing up and the fact that FW were able to showcase and interact with the fanbase a lot more freely...
Then there's the boxed games division, grabbing products from the pipeline to put things out to justify their existence (Shadow War: Armageddon is a good example of this).
Overread wrote: Isn't that also rolled in with the warehouse inventory system and such? Not just the website front end
No, that was the figure for the expenditure in the current FY. Later in the report it also said that the total spend to date on the "new platform for our webstore" was £4.9m. Granted, it could be very clumsily written and mean the warehouse systems as well but it doesn't say that and it would be an extremely unusual way to describe that in a financial report.
RazorEdge wrote: Everytime I open that Page, I'm ask to change my language...
Same here. Both on my desktop (Firefox) and mobile (Chrome).
Not only that, there isn't even an 'accept' button when you have chosen, all that I can see is an X at the top to close the popup.
A minor gripe I suppose (compared to the general mess of everything on the new site) but it comes across as very unprofessional.
It seems to be saving fine for me on my iPad, maybe a setting not set right for it.
I think it’s like the most aggressively fine website I have used in a while, it does things. But it doesn’t really do it well. Very GW honestly.
I don't know if its aggressively "Fine" but I'd say it is certainly aggressively white! White on white with a side of white and a boundary of white! The most bland I've ever seen and super strange for a whole company where their primary settings are flavoured by being grim dark
zedmeister wrote: Indeed. For example you had the whole Imperial Armour: Fires of Cyraxes debacle where, it was vaguely rumoured, that the main 40k studio insisted on it getting shitcanned so as not to meddle with their, at the time, precious 8th edition. I may be misremembering, but I believe there are older, very vague rumours of inter-departmental strife betweeen FW and the main studio as well. Thunder stealing, showing up and the fact that FW were able to showcase and interact with the fanbase a lot more freely...
Then there's the boxed games division, grabbing products from the pipeline to put things out to justify their existence (Shadow War: Armageddon is a good example of this).
chaos0xomega wrote: If you need to give your customers a faq for your new website, your new website probably isn't very good.
It just means GW is listening! /s
They've changed guys. They have a Facebook page and everything!
I still genuinely believe they did change. Diversifying their portfolio, opening the specialist games studio, supporting games and reintroducing start collecting boxes were meaningful changes that were good for customers.
Unfortunately over the last 5 years or so they've started changing back. More frequent price increases, replacing start collecting with more expensive combat patrols, no more digital books, using FAQs as a crutch to fix broken products, increasingly poor communication, "only hands" and now this gak show of a website. I'm sure there's more that I've forgotten. They still make some good products but in terms of the way they run the company 2023 GW might actually be worse than 2014 GW.
It seems to me to be bonkers that they've made this huge change in the run up to Christmas. There's going to be so much upheaval because of this site change/merger. They'll be putting out fires and answering customer complaint emails for weeks, and all at a time when they're supposed to be receiving by far the most orders of the year. Seems to be sheer lunacy to me.
The site itself is bad. It's so hard to look at, especially on the Firefox web browser, just a wash of harsh white, illegible font choices, a maze of drop down menus, that are tiresome to navigate. The fact that they released the website not fully functional is also barmy to me. So I can't send my wishlists to my friends and family, now? Again, in the bloody run up to Christmas?
Why not just wait until March or April to do this? Once the Christmas rush is over and all the gift vouchers have been spent in the new year? I just don't understand GW management's thinking sometimes, or even if they actually ARE thinking...
I just realised that resizing the window below about 1600 pixels (give or take, I didn't measure it) causes the "shop" button to disappear and be replaced by the 3 lines.... but on the other side of the page. Then when you click on it, instead of being a side bar it fills the whole screen.
Except I view most webpages at 1280 pixels (2560 pixel monitor, but have the browser set to half width).
Who the feck comes up with these designs? Do they really think it's a good idea to make it harder to find the "shop" button? Or even have a "shop" button at all (what was wrong with the product listing being across the top like it used to be)? And make it feel like a menu quest to get to the product you want?
Like, sure, you can search for the item you want if you know the name, but that implies you know what you want ahead of time. Why make it more difficult for people to view the range?
EDIT: Okay, that was partly my bad, I had the browser zoom set too high, it's not 1600 pixels, it's more like 1000 when it switches views, so if zoom is 100% then it displays fine at 1280 pixels.
It's still not clear to me how FW is going to work in Australia though.
One thing I do like is that it's easier to view images in an embiggened form. The old site was terrible for that.
I was playing around with the odd quantity limits. The Terminator Chaplain in the Oz store is limited to 3 copies. I somehow managed to add three, and then a separate batch of three.
Also, if you want more than 10 of anything, you have to select 10 and add to cart, and then select another batch and add them to cart. Can't just enter a number.
Also also, there doesn't appear to be any way to view the cart without adding something to it, and then clicking the 'View Cart' button in the two seconds it remains on the screen.
insaniak wrote: I was playing around with the odd quantity limits. The Terminator Chaplain in the Oz store is limited to 3 copies. I somehow managed to add three, and then a separate batch of three.
Also, if you want more than 10 of anything, you have to select 10 and add to cart, and then select another batch and add them to cart. Can't just enter a number.
Also also, there doesn't appear to be any way to view the cart without adding something to it, and then clicking the 'View Cart' button in the two seconds it remains on the screen.
To be fair, not too many customers are going to get 10 of any one thing from GW. 10 individual things, sure. I wouldn't be surprised if they had some weirdness for buying 10 of any given thing in the previous iteration of the website either. This sort of 'experimenting' doesn't really showcase any issues, just shows the upper limits of the site that few, if any, people are going to experience.
'Its not going to bug out that often in normal use that I'm defining by decree' is not a successful storefront, nor a good (or satisfactory) software design decision.
Especially not for a company that's partially dependent on FOMO, whales and scalpers for big sales..
To be fair, not too many customers are going to get 10 of any one thing from GW.
Sure. It was just an oddity that occured to me as an offshoot of seeing if it would let me get around the lower ordering limits.
Being able to just enter a number instead of selecting from the drop-down is a personal preference. It's not a deal breaker, but would annoy me every time I have to tick a box.
Not being able to get to your shopping cart is a definite issue, though.
insaniak wrote: Also also, there doesn't appear to be any way to view the cart without adding something to it, and then clicking the 'View Cart' button in the two seconds it remains on the screen.
MajorWesJanson wrote: Cart is the weird looking basket icon top right between the search glass icon and 3 bar menu icon. Just have to scroll to the top.
Ah, so it is. I think I dismissed that icon as a trashcan.
Stormonu wrote: I did not think GW could make a website worse than the one they already had.
Boy, did they prove me wrong!
I doubt very much I'll be using it in the future. Easier and cheaper to just peruse a usable site, like Miniature Market.
I haven't used the old website to actually buy something but it still hurts that the new website is worse as it is the best place to look up all pictures of the models. I lost count how many times their 360° shots helped me notice some details that I forgot to paint
I still genuinely believe they did change. Diversifying their portfolio, opening the specialist games studio, supporting games and reintroducing start collecting boxes were meaningful changes that were good for customers.
Unfortunately over the last 5 years or so they've started changing back. More frequent price increases, replacing start collecting with more expensive combat patrols, no more digital books, using FAQs as a crutch to fix broken products, increasingly poor communication, "only hands" and now this gak show of a website. I'm sure there's more that I've forgotten. They still make some good products but in terms of the way they run the company 2023 GW might actually be worse than 2014 GW.
I tend to agree, apart from the last sentence. 2023 GW is (mostly) just mind-bogglingly incompetent; 2014 GW had a real maliciousness running in the background. It felt like Kirby, et. al. actively despised their customer base.
Overread wrote: Isn't that also rolled in with the warehouse inventory system and such? Not just the website front end
No, that was the figure for the expenditure in the current FY. Later in the report it also said that the total spend to date on the "new platform for our webstore" was £4.9m. Granted, it could be very clumsily written and mean the warehouse systems as well but it doesn't say that and it would be an extremely unusual way to describe that in a financial report.
The "platform" in this case is almost certainly the entire inventory management system that hooks into the stock figures on the website and also manages the production scheduling. They are notoriously fiddly and difficult to get working correctly. As a result they are expensive to implement, though I agree with a previous poster that companies need to start wising up to this and demand fixed price contracts from the suppliers and implementation teams.
As far as the website itself goes, the cost really shouldn't be that high. The main cost will be getting the info from the old databases into the database for the new site but a competent database administrator. Data architect should be able to do that for a reasonable (And fixed) price. The website is nothing special and actually looks like it's almost entirely an out-of-the-box system, which probably accounts for all the little niggles and things that aren't quite working right. It's a classic sign that the developers either didn't fully understand the system or weren't paid enough to customise it, so just went with whatever core functionality they had that was close enough to the requirements.
My new error of the day comes from viewing the FAQs on my phone. They're supposed to be anchor links to the answers further down the page, but on my phone they don't work, so clicking the FAQ link basically does nothing and the layout means it's not obvious the info is further down the page. Having the questions as the title of an expanding accordion section with the answers inside would have solved this and is a fairly standard approach, which is one more reason why I'm fairly sure the people who worked on it either didn't have the time or the knowledge to do it properly. The other alternative is that upper management decided to get involved, which is sadly a very common reason for websites to suck.
Another funny thing I just noticed in the filters is that there isn't actually any generic traitor allegiance for HH anymore, just Traitor Space Marines.
If you want ruinstorm daemons you either have to know what they are called and search for them or try to get to them though the unit type filter that also has all the other stuff.
I thought they might have just thrown them in with the Traitor Legions but that isn't the case as far as I can see.
There are two claimed insiders on Reddit and 4chan who both claim it is in house, but y'know, they are anonymous sources on Reddit and 4chan so take that for the very little it's worth. But the 4chan post said the same about the budget as Valrak before he did FWIW.
Saying it before Valrak doesn’t give any validity to either.
Just means he grabbed his latest regurgitation from there, or his special ‘source’ got it there or the same place as those.
It’s the hit discussion topic so he’s just putting out a video on it for views, and being over budget KS just a good talking point for it to pile on.
On the site, really hate the missing View all.
Didn’t mind menus but only went there once. Will go explore more deeply, and probably dislike it more as I go
CancelledApocalypse wrote: It seems to me to be bonkers that they've made this huge change in the run up to Christmas. There's going to be so much upheaval because of this site change/merger. They'll be putting out fires and answering customer complaint emails for weeks, and all at a time when they're supposed to be receiving by far the most orders of the year. Seems to be sheer lunacy to me.
The site itself is bad. It's so hard to look at, especially on the Firefox web browser, just a wash of harsh white, illegible font choices, a maze of drop down menus, that are tiresome to navigate. The fact that they released the website not fully functional is also barmy to me. So I can't send my wishlists to my friends and family, now? Again, in the bloody run up to Christmas?
Why not just wait until March or April to do this? Once the Christmas rush is over and all the gift vouchers have been spent in the new year? I just don't understand GW management's thinking sometimes, or even if they actually ARE thinking...
I have no trouble believing that whoever thought this webstore design was a good idea also thought that the switch would happen flawlessly. Push a button, get it up and running and get some extra attention and store visits in this most crucial time of the year. What could possibly go wrong?
H.B.M.C. wrote: Also seems to be a missed opportunity (GW's favourite thing!) to not to a webstore release mini.
I mean, the last time they did this we got these two.
"Celebrate the release of the new GW web store with this exclusive blind, albino gobbo model!"
Isn't the new Necron Lord the tie in model for this? It's pixely and technological, it's missing pieces and isn't ready for release yet. Granted, they didn't paint it white...
I mentioned earlier in the thread my order for the Rogue Trade reprint had vanished.
GW have said that orders after the 20th Oct would be added to the system soon.
My order was on the 14th October, so I emailed customer service asking if this order is still in the system or had been lost.
The reply I just received was:
Hello,
Thanks for your email.
We really appreciate you taking the time to send us your thoughts on our new webstore.
Your feedback will be passed to the Ministorum Technomancers to look into.
Please note that they will not be able to send you a personalised reply, but rest assured it will be looked into as soon as possible.
Kind regards,
Jeez. I didn't submit any feedback or make any comments. I just wanted to be assured that my order is in the system still and I will get the goods I paid for. I certainly don't want to wait 180 days for them to tell me, "sorry, we have no records of your order, the item is no longer available."
Sounds like they must have been flooded with messages and have defaulted to a single static reply for everything related to the webstore until they can get things under control. Esp if they are getting a LOT of messages on the same topics (ergo the same core problem)
I just hope they can sort it out before monday so I can make my order without worrying that it will vanish into the ether
Anyone notice that the Shop Online link from the Warhammer Community site still shows GW and FW( which of course redirect to the new site). I wonder how long until that’s obliterated. Oh well, end of an era and all that.
I usually try to stay away from the GW bashing the community loves to do whenever ANYTHING happens....
But man, that page is big step into the wrong direction.
I literally could not find anything.
Even a search for "bloodbowl" was lacking like half of the stuff.
Search mismatches have been rife for ages.
Aeronautica Aeldari searches shows the Marines aircraft in every search.
Their tagging has been bad, so searches are bad.
Gimgamgoo wrote: I mentioned earlier in the thread my order for the Rogue Trade reprint had vanished.
GW have said that orders after the 20th Oct would be added to the system soon.
My order was on the 14th October, so I emailed customer service asking if this order is still in the system or had been lost.
The reply I just received was:
Hello,
Thanks for your email.
We really appreciate you taking the time to send us your thoughts on our new webstore.
Your feedback will be passed to the Ministorum Technomancers to look into.
Please note that they will not be able to send you a personalised reply, but rest assured it will be looked into as soon as possible.
Kind regards,
Jeez. I didn't submit any feedback or make any comments. I just wanted to be assured that my order is in the system still and I will get the goods I paid for. I certainly don't want to wait 180 days for them to tell me, "sorry, we have no records of your order, the item is no longer available."
I'm in a a similar situation. Got this reply:
Thanks for getting in touch.
All orders placed before the 20th of October 2023 are already available in your order history.
Orders placed on Games-Workshop.com and ForgeWorld.co.uk after the 20th of October 2023 will be added to your Order History in the coming days
Not sure they even read my question...
I do feel bad for the customer service folks though, not their fault but they are the ones who have to deal with the fall out.
H.B.M.C. wrote: Then there's the boxed games division, grabbing products from the pipeline to put things out to justify their existence (Shadow War: Armageddon is a good example of this).
Club loved that game, what was the story behind it?
Automatically Appended Next Post: I think this is an even worse change than the last one done by Kirby's wife that got rid of all the old content.
H.B.M.C. wrote: Then there's the boxed games division, grabbing products from the pipeline to put things out to justify their existence (Shadow War: Armageddon is a good example of this).
Club loved that game, what was the story behind it?
IIRC, the publication/boxed games division or whatever they were called were pissed off that another team was tasked to do the Necromunda relaunch and felt they should have had the honor/responsibility, etc. So they designed Shadow War Armageddon as basically their version of a new Necromunda ruleset (as I understand it the rules for shadow war basically are the rules of the original necromunda with some minor changes) using 40k models (which was basically the limit of what they were actually able to do, they couldn't commission the production of new bespoke miniatures or whatever) and launched it a few months before Necromunda released as a bit of a quiet inter-departmental "feth you" to the Necromunda team, who were instead releasing a whole new ruleset designed from the ground up. Basically they used Shadow War to beat Necromunda to market and try to blow all the wind right out of its sails, but did so with the hope that the new Necromunda rules would not be well received by comparison to the Shadow War ruleset and as a result cause some drama/community backlash, presumably with the intent of humiliating the Necromunda team or proving themselves as serious game designers who could tackle more complex projects, etc.
Things didn't quite work out that way and Necromunda was generally received pretty warmly I think, so it ended up being a bit of a nothingburger in the end, but thats the story we were told by some GW insiders, including James M Hewitt (who actually designed Necromunda 2017). Apparently nobody in GW management realized what was going on because those at a level where they had knowledge of both projects were too far removed from the actual gameplay elements and mechanics, etc. and the history of the Necromunda brand to recognize that Shadow War was basically Necromunda by a different name, so there was no pushback or real oversight to prevent what was otherwise a waste of resources. Plus, it seems both games sold well enough (in fact Shadow War pretty much sold out on launch IIRC) that there was no real harm done and nothing to really punish anyone for.
I had planned on ordering the two Warhammer Day releases, the Votann and the book and I finally got around to it on Tuesday night. I used links from a GW email to get to the product pages. I could add the book no problem, well done GW, but I could not add the Votann figure to my cart. I noticed there was no price for it on the page. I tried copying the name of the miniature and plugging it into the GW site search engine and it came back no such thing! I sent customer service an email about that and they never responded. Next day I copied the miniature name and plugged it into an external search engine and it finally took me to a page with the price listed and let me add it to the cart. I placed the order successfully but who knows...
Didn't Shadow War debut the Sector Mechanicus terrain tho?
It was also so popular that GW scrambled and printed an entirely unplanned faction compendium in like a month, which must be record lead times for a physical GW book.
And it was probably a more polished product as far as the packaged game goes, I don't remember it having rules that straight up didn't function out of the box
This is probably the worst webstore I've ever seen.
Aesthetically bland, confusingly laid our, frustrating / time consuming to navigate, and just inefficiently designed.
As the literal first complaint that comes to mind, why would you divide the HH portion of the store into "Loyalist Astartes" & "Traitor Astartes" when almost all of the entries overlap? It's both time consuming AND frustrating to find things in the new store, and I say this as someone who knows where pretty much everything should be.
I can't imagine trying to actually use this site as someone new or curious about WH, I'd rather shop literally anywhere else.
It was also so popular that GW scrambled and printed an entirely unplanned faction compendium in like a month, which must be record lead times for a physical GW book.
And it was probably a more polished product as far as the packaged game goes, I don't remember it having rules that straight up didn't function out of the box
It didn't, but the terrain wasn't made for Shadow War, they just included it in the box as part of their one-upmanship, because the terrain in the original necromunda starter was gak.
It was also so popular that GW scrambled and printed an entirely unplanned faction compendium in like a month, which must be record lead times for a physical GW book.
And it was probably a more polished product as far as the packaged game goes, I don't remember it having rules that straight up didn't function out of the box
Nah, they just scrambled to re-publish the book a little later with the rules for Sisters of Battle teams added in, retroactively making the original printing incomplete. Then GW released Kill Team a little after that, leaving Shadow War to wither and die.
As with most major companies, they probably hired a ton of consultants and an outside website designer to come up with the steaming pile, when instead they could have used
their internal group that knew what they truly needed. But big bosses will always make those choices until they are fired for those choices.
As with most major companies, they probably hired a ton of consultants and an outside website designer to come up with the steaming pile, when instead they could have used
their internal group that knew what they truly needed. But big bosses will always make those choices until they are fired for those choices.
They should have got the boss's wife to do it!
Remember, good website design is otiose in a niche!
That has to be one of the worst website re-designs I have ever seen. Absolutely appalling, I genuinely thought for a moment I'd entered the wrong URL and gone to someone's Wix GW blog page.
Zhrukal wrote: I had planned on ordering the two Warhammer Day releases, the Votann and the book and I finally got around to it on Tuesday night. I used links from a GW email to get to the product pages. I could add the book no problem, well done GW, but I could not add the Votann figure to my cart. I noticed there was no price for it on the page. I tried copying the name of the miniature and plugging it into the GW site search engine and it came back no such thing! I sent customer service an email about that and they never responded. Next day I copied the miniature name and plugged it into an external search engine and it finally took me to a page with the price listed and let me add it to the cart. I placed the order successfully but who knows...
Sounds terrible. Hope your orders go through. I got my Squat from an independent store, but the consideration had always been to maybe put in a last minute order at GW if that didn't work. What a disaster that might have been.
The French version of the new website adds a ton of untranslated text on top of the shall we say controversial ergonomy.
It seems they are also taking the opportunity to merge FW & GW release schedules, since the Traitor Champion was supposed to be on order this week, and is not yet available for preorder.
CragHack wrote: Oh, man, that's a cool story with Shadow War. Man, that was probably the last game that used 40k miniatures I actually enjoyed.
Heh, ngl a couple weeks ago I found a new copy of the rulebook online for $2 (+$8 or so in shipping and handling fees lol). Picked it up. No regrets.
There's some issues, obviously, with straight up importing 40k level statlines into what is essentially 1995 Necromunda, like Eldar initiative makes pinning them pretty useless, and there's some iffy balance, like DE not having any shooting over 12" range IIRC. But it's a very fun system, flows smoothly, and has some of the same solutions to N95 rules issues that I came up with in my rewrite 10 years prior We had a mini campaign and got even a couple of players who hadn't played GW since 4th-5th edition 40k to show up.
All orders placed before the 20th of October 2023 are already available in your order history.
Orders placed on Games-Workshop.com and ForgeWorld.co.uk after the 20th of October 2023 will be added to your Order History in the coming days
Not sure they even read my question...
I do feel bad for the customer service folks though, not their fault but they are the ones who have to deal with the fall out.
I got the same. I've called them up - apparently the orders still exist, they just won't show in your order history now until after they ship. So really more lost functionality with the 'upgrade'
All orders placed before the 20th of October 2023 are already available in your order history.
Orders placed on Games-Workshop.com and ForgeWorld.co.uk after the 20th of October 2023 will be added to your Order History in the coming days
Not sure they even read my question...
I do feel bad for the customer service folks though, not their fault but they are the ones who have to deal with the fall out.
I got the same. I've called them up - apparently the orders still exist, they just won't show in your order history now until after they ship. So really more lost functionality with the 'upgrade'
Lol, that's a first. Never encountered an online shop that does it like that. Ignoring that, the design is terribe. It actually discourages you from browsing their products.
AlphariusNoNotThatOne wrote: I got the same. I've called them up - apparently the orders still exist, they just won't show in your order history now until after they ship. So really more lost functionality with the 'upgrade'
Thanks for that!
So going forward we won't be able to see our placed but undispatched orders? A bit odd.
An annoying autoplay splash video to assault the viewers senses? Check!
Changing the side bar navigation to a terrible menu-within-menu-within-menu-within-menu system that you have to trawl through everytime you want to look at a different faction? Check!
Soulless minimalist design that's sanitized of any personality? Check!
Forcing users to scroll to the bottom of the page MULTIPLE TIMES in order to view every product in a given category? Check! (the paints category forces you to do this 25 times to view all the paints)
An obtrusive tracking button on the screen that shouts "GIVE US YOUR MONEY NOW" when viewing models so the users don't forget the reason they're visiting? Check! Check!! CHECK!!!
I didn't know there was an update and went on to look at some sprues, I legit thought I got redirected to some low-effort phishing site. Truly abysmal and shameful.
On a related note, here's an archived version of GW's site from 2008. Most of the pictures and Flash elements are broken, but it's wild to see the difference between the GW of that time and now. Wish all the tutorials still worked...
Thumpingbear wrote: An annoying autoplay splash video to assault the viewers senses? Check!
Changing the side bar navigation to a terrible menu-within-menu-within-menu-within-menu system that you have to trawl through everytime you want to look at a different faction? Check!
Soulless minimalist design that's sanitized of any personality? Check!
Forcing users to scroll to the bottom of the page MULTIPLE TIMES in order to view every product in a given category? Check! (the paints category forces you to do this 25 times to view all the paints)
An obtrusive tracking button on the screen that shouts "GIVE US YOUR MONEY NOW" when viewing models so the users don't forget the reason they're visiting? Check! Check!! CHECK!!!
I didn't know there was an update and went on to look at some sprues, I legit thought I got redirected to some low-effort phishing site. Truly abysmal and shameful.
On a related note, here's an archived version of GW's site from 2008. Most of the pictures and Flash elements are broken, but it's wild to see the difference between the GW of that time and now. Wish all the tutorials still worked...
Did Warhammer Community close?
Since the website changed, my saved link takes me to the Warhammer front page with the fella in a grey jumper.
I click the 3 bars at the top, choose Warhammer Community and get a warhammer 404 page.
Is Warcom gone from the new site?
edit. Click the article link only if you want the full spam-filled ad experience!
Less than one day old, the new Games Workshop webstore is already being derided by online commentators for prioritising style over substance. I would argue that the design differences between the new and old site aren’t failures, but the result of a strategy that doesn’t prioritise diehard Warhammer fans.
The reddit board r/warhammer, an online home to 320,000 Warhammer 40k and Age of Sigmar fans, is dominated by threads deriding the new website. Complaints focus on how ineffective the product filters are, or the way the site prioritises large images and white space without showing many items on screen at once, making it harder to browse models from a visitor’s favorite Warhammer 40k faction or Age of Sigmar army. Features like paint-scheme recommendations for each miniature are missing.
Warhammer YouTuber Kirioth uploaded a video, below, detailing his travails navigating through the site, reporting similar frustrations with the filtering system, and promotional links that didn’t lead to their expected destination. He attributes these issues at least in part to bedding-in problems that may be fixed with patches or data updates.
Prominent Warhammer tactics website Goonhammer posted a snarky tweet summing up sentiment on the website; “Look forwards to our new and revamped Goonhammer webpage, where we’ll be mashing our existing site together with a raging tire fire.”
Some comments highlight identifiable bugs, expected from a site launch but objectively problems that must be fixed. More comments are responding to how the site has been conceived of and designed; the look, feel, and features of the site. Even if that opinion is the consensus among the online Warhammer fandom, Games Workshop has good reasons not to care.
Speaking in an interview with The Painting Phase, former Senior Hobby Products Designer Tom Hibberd explains that: “Games Workshop’s core customer base is not what most people think it is… we went through as much financial customer data as we could to find out who was buying stuff and the single-biggest buyer of things was thirty to fifty year old women. The mums. And they’re buying it for their 12 to 20 year old child”.
Hibberd’s first-hand information is a little out of date: he acknowledges that the firm’s audience has expanded since he left in 2016. Games Workshop has been successful in reconnecting with lapsed hobbyists in the intervening years – but the mums haven’t gone anywhere.
Hibberd explains the idea of a customer “funnel” in the video. For a company as large as Games Workshop, the best opportunity to make money came from the huge number of potential customers, then the large number of lightly-invested customers. The tiny number of extremely invested fans who talk about it online represent the smallest proportion of revenue.
Considered in this light, the fact that the Warhammer commentariat doesn’t like the new website becomes less important when we judge its success or failure. Features that are unwelcome to the experienced hobbyist are benefits to newcomers, and conversely important features for the veteran hobbyist are less relevant to newcomers or gift-buyers.
A customer arriving at the new website is met with an animated banner introducing the hobby. For an existing hobbyist that is needless cruft; for a newcomer, that’s a welcome mat, orienting them before they delve into an intimidating product catalogue. Having fewer items on screen at once gives a clearer browsing experience for customers who aren’t likely to engage with the back catalogue anyway. Likewise, the depth and specificity of product filters is less useful for a customer who will mainly engage with starter products, new releases, and deals.
There may yet be bugs and launch problems lingering in the site – just before hitting publish, one of our contributors informed us that the site had lost all of his vouchers, an obvious and pretty severe problem. But this is separate from the intentional aspects of design which are disappointing hobbyists. The new Games Workshop webstore prioritises mums, gift-buyers, and newcomers to the hobby. Whether the site is well designed for that intended audience remains to be seen.
We wrote yesterday that the new Games Workshop webstore is a big deal, and that remains true. It’s one in a series of much-needed reforms to the company’s IT infrastructure, and whether or not it succeeds, it will have a big impact on the company’s fortunes. We’ll be watching closely.
I'm not going to say that argument isn't sound but I think its overlooking two key facts
1) Regular warhammer fans might not use the store to buy; but they 100% clearly use it to browse and that means making purchases on other sites. Which means its still advertising to that market and still generating sales for that market. Just via the 3rdparty networks not via GW direct - so its 100% still money in GW's pocket.
2) The new site is by far not easier to use. You want to find specific models that "little timmy" told you about and any mother is going to find that a pain to navigate unless she's already well aware of the product ranges and where models might be hiding or released.
IF anything its a vast step backward in that regard.
So whilst I can totally understand that the actual "puts cash in the store" customers are not necessarily most of the online wargamers; it still doesn't explain anything about the new site.
Having been a little Timmy once, I know that Timmy's mum isn't browsing the website or going into the GW shop on her own to locate Primaris Corporal #42 with the power nunchucks. Timmy is doing all that for her; she is just handing over her credit card at the end.
Kanluwen wrote: Are we really going to pretend that people don't send links or names of specific items for gifts?
No, but if mums can't navigate it and if little timmy, the dedicated fanboy who the website isn't made for, can't navigate it; and if dedicated die hard wargamers don't like/can't navigate it easily - I'm kind of running out of target markets for this website
Search bar works well enough if you know specifically what you're looking for.
Filters will be massaged out in time.
Hopefully the ratio of empty space will also be sorted out a bit as well, but who knows.
Either way, lotta this is unlikely to change if all y'all do is complain in dakkadakka. Send an e-mail to custserv. At least then you'll be complaining into a void instead of wasting dakka bandwidth.
Here’s why Games Workshop’s new webstore is a big deal
Games Workshop’s long-overdue overhaul to its online sales portal shows the Warhammer manufacturer is reckoning with deep-rooted challenges.
After years spent relying on an increasingly outdated e-retail platform, Games Workshop has finally replaced the Warhammer.com webstore with something shiny and new. While a new Games Workshop webstore is probably the driest news we could possibly cover at Wargamer, it has far-reaching ramifications for the growth of the hobby.
At time of writing (9am PT / 12 noon ET / 4pm GMT on October 30), a queuing system is in effect for customers attempting to check out the new sales portal for Warhammer 40,000. Whether that reflects difficulties Games Workshop is facing in bringing new servers online, or a sudden surge in demand for the site, isn’t clear. It could well be a spike in interest – fans don’t need much provocation to spend money on their favorite Warhammer 40k faction.
Queuing certainly isn’t new on the Games Workshop webstore, either. Interest in the Warhammer hobby has been on the rise since 2016, an effect that was turbo-charged by the Coronavirus pandemic and the sudden demand for stay-at-home hobbies like painting miniatures. While this surge in interest buoyed Games Workshop’s share price and profitability to new heights, there were growing pains, with webstore queues and even crashes among them – usually triggered by shiny new model releases.
Problems fulfilling customer demand have also plagued the retailer. The most infamous incident was the day-one sellout of the highly anticipated Warhammer Quest: Cursed City boxed set in 2021, which generated massive buzz prior to launch and then disappeared from the face of the earth for over a year.
It’s not just direct customers who have been affected – in 2023, independent Warhammer retailers complained that Games Workshop was unable to deliver hotly anticipated products in time for important release-weekend sales windows.
These challenges are symptoms of an underlying problem – aging IT infrastructure. In the firm’s 2022-23 half-year report, CEO Kevin Rowntree notes that “our IT systems and infrastructure [must] adapt and scale with the business as we grow – they’re currently holding us back”.
Projects facing the then newly-appointed Head of Global IT included overhauling the website – which at the time had already swallowed $6 million – and completing IT integration for a new warehousing and fulfilment facility. Though the new website launches a few months after an estimated launch window of Summer 2023, demonstrates that the firm is making progress on at least some of its IT issues.
Another sign that the changes to online sales go beyond a new lick of paint is the integration of two subsidiary GW brands into the main store. Black Library publishes licensed Warhammer 40k books, while Forge World manufactures expensive resin models, including the enormous $1,000+ Warhammer Titan models. Both ranges are now available via Warhammer.com.
Of particular interest to global Warhammer fans is the new option to order Forge World miniatures for collection from any Warhammer store globally, paying a customs charge but no shipping. Offering Forgeworld miniatures via Games Workshop’s retail distribution network is a long-overdue rationalisation that customers have demanded.
It remains to be seen how effectively the firm has braided its sales and inventory systems across these brands – but an uptick in sales seems likely in any case, as customers have easier access to a wider range of products connected to their corner of the hobby.
The online Warhammer community’s response to the website in the day since we published this article has not been positive – we have a separate article going into more depth on that reaction.
If you’d like to know about another Games Workshop digital platform badly in need of an overhaul, check out our guide to the Warhammer Plus premium subscription service. If you happen to be a financial investor who’s a little puzzled that customers are spending so much money on toy soldiers, check out our ‘What Is Warhammer 40k?’ guide to get a better picture of where the cash is going.
Ah well that was a good explanation then! There was I thinking that for once the whole community was going to unite in its derision of the new site, but the guy that gave a positive review for the film Pixels on Rottentomatoes and ruined its perfect zero percent score has felt the need to wade in with a commentary on this new website too.
edit. Click the article link only if you want the full spam-filled ad experience!
Drivel
can someone please explain WTF this magazin is, respectivly why in the entertainment industry it is good to not listen to your custommers? Maybee i am too stupid. Yes that must be it, not the multibillion dollar company that can't even propperly launch the store?
Because people will buy GW no matter what and therefore "the hobby" will grow
And people complaining about GW don't want them to sell more and therefore want "the hobby" to decline
Hence GW must not listen to what people want because those people who complain are not part of "the hobby" (as those who are part of it will not complain)
kodos wrote: Because people will buy GW no matter what and therefore "the hobby" will grow
And people complaining about GW don't want them to sell more and therefore want "the hobby" to decline
Hence GW must not listen to what people want because those people who complain are not part of "the hobby" (as those who are part of it will not complain)
Ah, so it is not just "this is not for you" but also at the same time the good ol:
of course also being in such a format a lot of salt since such "journalism" gets ever less important.
about the author that says "the webshop is not for you"
Timothy Linward Our newest full time staff writer, Tim Linward is a Warhammer 40k and Horus Heresy fanatic who dabbles in TTRPGs, board games and MTG. You'll often find him delving through Games Workshop's financial reports for gaming news, combing the indie wargaming scene for cool new titles, or listening to yet more Warhammer 40k books for deep 40k lore. He's also written for PCGamesN, and 'Grimdark', his book of essays about Warhammer 40k and Games Workshop, will be published by MIT press when it finally emerges from the warp. His controversial gaming opinion is that the Age of Sigmar double turn is objectively bad - it gives a single die roll too much influence over the game state. (He/Him)
and he likes to finish the indi games articles with, we are just looking into that while waiting for The Old Word
kodos wrote: about the author that says "the webshop is not for you"
Timothy Linward Our newest full time staff writer, Tim Linward is a Warhammer 40k and Horus Heresy fanatic who dabbles in TTRPGs, board games and MTG. You'll often find him delving through Games Workshop's financial reports for gaming news, combing the indie wargaming scene for cool new titles, or listening to yet more Warhammer 40k books for deep 40k lore. He's also written for PCGamesN, and 'Grimdark', his book of essays about Warhammer 40k and Games Workshop, will be published by MIT press when it finally emerges from the warp. His controversial gaming opinion is that the Age of Sigmar double turn is objectively bad - it gives a single die roll too much influence over the game state. (He/Him)
and he likes to finish the indi games articles with, we are just looking into that while waiting for The Old Word
Ahh that would explain the shoddy quality i instinctivly associated with shilling, questionable behaviour and moronical takes. Videogames journalism, aka bought with prenmature exclusive access by videogames companies. Sadly a PR stratgy that infects all entertainment industry and it's "journalism" nowadays.
Overread wrote: I'm not going to say that argument isn't sound...
Maybe you should.
Features that are unwelcome to the experienced hobbyist are benefits to newcomers, and conversely important features for the veteran hobbyist are less relevant to newcomers or gift-buyers.
...
The new Games Workshop webstore prioritises mums, gift-buyers, and newcomers to the hobby. Whether the site is well designed for that intended audience remains to be seen.
"This design is good for the intended audience! Whether this design is good for the intended audience remains to be seen!"
edit. Click the article link only if you want the full spam-filled ad experience!
Snipping out the drivel, written in crayons.
I can't stand that website. They are the same people that repost every bit of marketing drivel from warcom and claim its 'exciting news', and spam it to as many facebook groups as they can. I really do not understand why people are going to their site for regurgitated warcom news.
What a ridiculous stance to take on a website not working. 'It doesn't work, because its not designed for you' I can guarantee that a 50 year old mother is not going to be able to use that site with out little Timmy standing over her barking instructions. The average IT savvy person is struggling to navigate the store.
I opened the pre-orders page this morning just to see what is available, the pre-orders are hidden beneath:
New & Exclusive banner
Banner listings for heresy champion & necromunda squats
Random banners for what appears to be randomly selected games (which lead to more bizarre and random store listings)
Finally at the pre-orders and the 'show more button' needs to be clicked three times. Only to get to the last set of listings, the page refreshed itself collapsing all the open listings, starting the show more click fest again.
Each of those banner areas fill up almost the entire screen on their own, I'd not be surprised if mothers get bored scrolling long before they reach the actual items.
Bad design is just bad design. They took a template store page, transferred the stock database over in what ever state it was at the time they made the switch and called it a day. All just mere weeks before the busiest shopping season.
But I guess this site needs to show GW they are better than the other news sites for their free plastic. "Look gw, we think the new store is GREAT as we all have mothers who still shop for us. We are better than other sites, look at these nasty comments made by other by people on other websites. Love USgw".
This 'news' site has all the energy of the kid in school telling teacher on a friday that they haven't set homework yet, with just a little dash of 4chan incel rage peaking through the charade of 'ideal student'.
I'm definitely adding the page to the list of sites banned in my gaming group. Anyone reposting their junk in our gaming chat, or citing anything as news from them will have to pay a fine to the community pot (or worse, has to finish painting their army before they can play again)
Well, a mum in her mid 40’s who I used to work with, messaged me this morning (she knows I'm a toy soldier wierdo). Her 12 year old son had some friends that played a game called "Horus Heresay" and he wanted to get started this Christmas with some presents. He told her which models he wanted (I seem to remember it was a large list with things like rulebook, a leader, some troops and a sicaran tank). She’d searched them on the website and saw that tanks were nearly 100 pounds each!
I had a look. I guess when she searched “Sicaran” and having the 3 “forge world” tanks pop up at 90+ pounds vs only 2 plastic ones at 50 gave her the impression that 90+ pound is the going rate for a tank.
She was asking my opinion because she was going to try and ‘put off’ her lad from playing the game as things were far too expensive.
I guess GW know their customer base and putting resin models next to plastic models will pay off somehow. It hasn’t in this particular case.
Could this all be a move by the Timmy's, where they try and shift the ire of the community unto their mums instead? ?
Fiddled around with the site some more, still not feeling it one bit. Okay, the search engine is a bit more helpful with its replies, but overall still not a pleasant site to browse or find anything any time soon.
I see default sorting for each category is still a mess in this iteration. The first page of HH Loyalist section is filled with gunners, resin characters, resin tanks and Contemptor bling, also resin. I had to hit Show More four times to find the plastic MK6 Tac Squad.
Thanks.
I only have a link to the old GW main site saved. If I wanted warcom I used their link from their main page- which no longer works. #sigh
The link to WC at the top of the new website works for me. Currently...
But also currently, the customer account button doesn't work, and various other links have been taking me to 404 over the last few days in an ever-changing fashion, so who knows what's going to work and what's not going to work at the moment? Clearly the site isn't fit for purpose currently, even assuming it IS just for 50 year old ladies...
Here’s why Games Workshop’s new webstore is a big deal
Games Workshop’s long-overdue overhaul to its online sales portal shows the Warhammer manufacturer is reckoning with deep-rooted challenges.
After years spent relying on an increasingly outdated e-retail platform, Games Workshop has finally replaced the Warhammer.com webstore with something shiny and new. While a new Games Workshop webstore is probably the driest news we could
There was never a warhammer.com webstore before, it was Games-Workshop.com (with the dash). If the writer gets that wrong why should I keep reading?
New website is indeed made for newcomers / people who aren't players first, but it still has bugs and annoying basic features like clicking on your country doesn't remove the country choice window automatically. I guess they have less than one month to fix everything critical for the big Christmas purchases.
I'm not impressed myself, but I admit I'm not really the target anymore for that website (I don't use it for my purchases, after all, just to gather some information here and there).
H.B.M.C. wrote: The Forge World FB page just changed its name to "Warhammer: The Horus Heresy".
Not surprised - its the only thing FW were pushing almost entirely under their own flag. Most of the other specialist games were shared with GW central; same for the other remaining models sold under FW. So yeah the HH fanblock would have entirely been left to the FW site alone. So rebranding to that makes a lot of sense if GW's move is now to remove FW. You keep all those followers and don't hae to remarket a new website.
drbored wrote: Search bar works well enough if you know specifically what you're looking for
LOLno. I bet even people doing Warhammer for multiple years would struggle with any range more complicated than SM, see various orky spellingz, tyranid pseudolatin, or votann mangled norse (and even SM went into Latin recently too, and given how many people here can't spell intercessor or reiver, both real words BTW, I wouldn't bet on that range too now). And then you have AoS with multiple elf armies where even the faction players refer to their units as 'these spear dudes' because they gave up on memorizing them ages ago.
Triply so if they are new army players who don't know the names yet and the new absurd navigation structure of the site with all of 12 items maybe sometimes loading at once makes learning them just miserable.
Also, think about what you just said. Using searches to navigate store in e-commerce is literally a throwback to the 80s, even Windows 3.11 had graphic menus and proper navigation and this is literally 1989 tech, if GW can't manage that I have no words
Gimgamgoo wrote: Well, a mum in her mid 40’s who I used to work with, messaged me this morning (she knows I'm a toy soldier wierdo). Her 12 year old son had some friends that played a game called "Horus Heresay" and he wanted to get started this Christmas with some presents. He told her which models he wanted (I seem to remember it was a large list with things like rulebook, a leader, some troops and a sicaran tank). She’d searched them on the website and saw that tanks were nearly 100 pounds each!
I had a look. I guess when she searched “Sicaran” and having the 3 “forge world” tanks pop up at 90+ pounds vs only 2 plastic ones at 50 gave her the impression that 90+ pound is the going rate for a tank.
She was asking my opinion because she was going to try and ‘put off’ her lad from playing the game as things were far too expensive.
I guess GW know their customer base and putting resin models next to plastic models will pay off somehow. It hasn’t in this particular case.
Sooo, exactly what I predicted would happen when this idiotic change occurred [slow clap]
If GW wanted to merge FW in (to benefit literally all of three people regularly buying from them), it should have been in separate tab, always shown on the bottom of searches and store listing below plastic to not give customers sticker/health warning shock, and in general be equivalent of adult shelves in normal store. You don't want to damage perception of your core product that is the real moneymaker to push a handful of fringe sales, alas, that is yet another example that whoever made the new store had no idea what he was doing...
it will taint the image of the whole range and will result in ex-customer right then and there with pretty good probability 
We had a mini campaign and got even a couple of players who hadn't played 
