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Yeah, that faq isn't very good.

The answer about dispatch dates isn't even coherent, and it conflicts with GW's existing policy (GW usually splits up delivery in these cases) I think (again, it's so badly written).

I guess I didn't really expect the FAQ to have "what the **** have you done" and "why is it so gak" as the top two questions, but I did expect some kind of "why have you changed the website" with some waffle about a refreshed look or something even if it was painfully denying the point about what a disaster it is.

CragHack wrote:I just don't get how people can be happy about free FW shipping...It has been there before, for even less. 300euros+ gave you ups tracked, while orders from, I think, 80+ were regular untracked.
GW, on the other hand, would charge +12 for tracked(?) for anything below 100. So it's more of a loss than a win, no?

Speaking of website. It's ugly. I hate it. So glad there's only very few things I still want from them. RIP FW website.

300 euros? It was only US$60 on the US Webstore store, or US$100 on Forge World. And we got tracking included on all orders.

 VladimirHerzog wrote:

And now in true GW fashion, they've released a FAQ for the website launch HAHAHAHAHAAHAH

https://www.warhammer.com/en-GB/warhammer-com-launch-faqs?

Haha thats hilarious (and awful at the same time)

The site doesn't even remember what location you set, even when you are logged in. That's going to get super annoying when checking prices and forgetting it defaults to UK prices.

I noticed they are also making a big deal about their replacement policies. Like now they won't replace broken/missing items when buying from third party. Good luck getting replacements from a third party when by the time GW reply to them the item will be sold out. Another 'good' way to push people to buy direct instead of buying through local stores.

 SgtEeveell wrote:

CragHack wrote:I just don't get how people can be happy about free FW shipping...It has been there before, for even less. 300euros+ gave you ups tracked, while orders from, I think, 80+ were regular untracked.
GW, on the other hand, would charge +12 for tracked(?) for anything below 100. So it's more of a loss than a win, no?

Speaking of website. It's ugly. I hate it. So glad there's only very few things I still want from them. RIP FW website.

300 euros? It was only US$60 on the US Webstore store, or US$100 on Forge World. And we got tracking included on all orders.

There is free shipping above 50€ but untracked, tracked shipping costs extra (different for each country, I would pay 25€ for tracked shipping)

RazorEdge wrote:
Everytime I open that Page, I'm ask to change my language...

Same here. Both on my desktop (Firefox) and mobile (Chrome).
Not only that, there isn't even an 'accept' button when you have chosen, all that I can see is an X at the top to close the popup.
A minor gripe I suppose (compared to the general mess of everything on the new site) but it comes across as very unprofessional.

If you need to give your customers a faq for your new website, your new website probably isn't very good.

 Flinty wrote:
I'm not getting much of the negativity.

Maybe its just that I only ever engaged with their sales part of the website, but thats basically the same as it was. You click "store" and it gives you the various filters to find stuff.

The unit entries all appear to have nice little flavour bits, which is nice.

I agree on the "show more" thing though

the splash page on the front is really only for people who have no idea on anything about the company or the hobby. There are direct links to WarComm and Warhammer+ right there as well.

Minimalist, but I don't think its terrible.

So you don"t find any use for filtering? Seeing pending orders, seeing more than 12 item per page?

It's also lot slower to see unit specific page(at least here).

360 degree pics, suggested paint schemes also useless right?

And getting server error 500's and 403's randomly always fun

I guess this probably also explains why they didn't hand out any vouchers for Warhammer + subscribers this year then.

Naw those are time limited to a 1 month window and I'm fairly sure they already expired for the Merch store.

 Overread wrote:

 Scottywan82 wrote:

 zedmeister wrote:

 H.B.M.C. wrote:
Could be more of that toxic interdepartmental rivalry stuff coming to the fore?

Wouldn't be surprised. I can imagine there'll be people internally celebrating the death of Forgoworld's website...

I had no idea there was contention with them. I mean, I dislike Forgeworld stuff, but it seems stupid for the company to have beef with one another.

It doesn't even have to be contention. There's also a lot of compartmentalising that went on at GW (esp during the height of the Lord of the Rings being new). You had things like the whole of FW not even knowing End Times was actualyl going to end the setting nor that AoS was coming along after. Ergo some of it will be your standard office politics; some the jostling for projects and finite resources and some of it purely because department A and B aren't allowed to talk to each other and have no clue what each other is doing.

Indeed. For example you had the whole Imperial Armour: Fires of Cyraxes debacle where, it was vaguely rumoured, that the main 40k studio insisted on it getting shitcanned so as not to meddle with their, at the time, precious 8th edition. I may be misremembering, but I believe there are older, very vague rumours of inter-departmental strife betweeen FW and the main studio as well. Thunder stealing, showing up and the fact that FW were able to showcase and interact with the fanbase a lot more freely...

 Fugazi wrote:

 Gimgamgoo wrote:

In my account, there is no sign of my order for the Rogue Trader book. Has anyone elses orders vanished?

Same here.

Same for me as well.

 Taarnak wrote:

 Fugazi wrote:

 Gimgamgoo wrote:

In my account, there is no sign of my order for the Rogue Trader book. Has anyone elses orders vanished?

Same here.

Same for me as well.

"All orders placed before the 20th of October 2023 are already available in your order history. If these are not visible in your Order History, please contact our Customer Service team.

Orders placed on Games-Workshop.com and ForgeWorld.co.uk after the 20th of October 2023 will be added to your Order History in the coming days"

chaos0xomega wrote:
If you need to give your customers a faq for your new website, your new website probably isn't very good.

This is possibly my favorite FAQ ever. (And GW has a low bar with some of the subfaction codexes).

(Some) existing features will return in the future!

Will the term Forge World still be used on Warhammer.com?
You will be able to identify Forge World products through the tags Expert Kit and 15+ Resin.

So... no.

My order contains products with different dispatch dates. Will dispatch dates default to the most distant, or can I choose to split the order?
No, this is not possible.

Not a yes or no question. Needs FAQ.

Also, I just did this with my last order, less than a month ago (the HH mk3/dread/land raider box). In fact, the option to do so came up unprompted. The old system actually automatically encouraged me to split my preorder off from existing stock! Why is this worse?

We would like to assure you that this transition will not affect the terms and conditions associated with your vouchers. The balance and validity of your vouchers will remain unchanged.

So... hypothetically, what if they expire during this transition period where they don't exist? If the validity 'remains unchanged,' that's just a feth you, correct?

Well, I tried the FAQ and got a 500 server error

 Overread wrote:

 Taarnak wrote:

 Fugazi wrote:

 Gimgamgoo wrote:

In my account, there is no sign of my order for the Rogue Trader book. Has anyone elses orders vanished?

Same here.

Same for me as well.

"All orders placed before the 20th of October 2023 are already available in your order history. If these are not visible in your Order History, please contact our Customer Service team.

Orders placed on Games-Workshop.com and ForgeWorld.co.uk after the 20th of October 2023 will be added to your Order History in the coming days"

The email details for my order was on the 14th October.
I guess my order for Rogue Trader has vanished then. Meh

GW (Sorry... Warhammer) mess up their website with changes, lose orders and it's our job to be aware of this and contact them?

chaos0xomega wrote:
If you need to give your customers a faq for your new website, your new website probably isn't very good.

It just means GW is listening! /s

Valrak rumours that the site is already £1 million over budget...

Getting rid of the Gift List function a few weeks before Xmas seems a really well thought out idea.

 The Phazer wrote:
Valrak rumours that the site is already £1 million over budget...

Say it with me, "Firm-fixed-price contract". Unless they cheaped out and tried to do the site overhaul in-house, they should never have agreed to a contract where they would be on the hook for those cost overruns for a project like this. If they really are over budget, its their own damned fault.

chaos0xomega wrote:

 The Phazer wrote:
Valrak rumours that the site is already £1 million over budget...

Say it with me, "Firm-fixed-price contract". Unless they cheaped out and tried to do the site overhaul in-house, they should never have agreed to a contract where they would be on the hook for those cost overruns for a project like this. If they really are over budget, its their own damned fault.

There are two claimed insiders on Reddit and 4chan who both claim it is in house, but y'know, they are anonymous sources on Reddit and 4chan so take that for the very little it's worth. But the 4chan post said the same about the budget as Valrak before he did FWIW.

chaos0xomega wrote:
If you need to give your customers a faq for your new website, your new website probably isn't very good.

Very GW though. Just shove out the product and release a half hearted FAQ to sort it later on

Filter needs rebalancing and the search is not viable. Checkout definitely needs a points decrease...

 The Phazer wrote:
Valrak rumours that the site is already £1 million over budget...

I still can't even begin to try to understand how you can spend that much on a webstore, esp when they already had a working webstore so surely it was just a new interface.

Memnoch wrote:
Getting rid of the Gift List function a few weeks before Xmas seems a really well thought out idea.

Remember that the gift list required someone to have a specific gift list # and your email.

 Irbis wrote:

 insaniak wrote:
I would guess that the improvement is on server load, rather than functionality - they have sacrificed the bells and whistles in favour of not overloading the website when traffic is heavy. Although the fact that they've done all of this and still apparently have a queue system is more than a little bewildering.

Can I ask for some sort of citation on it?

 insaniak wrote:
I would guess...

 Mallo wrote:
I noticed they are also making a big deal about their replacement policies. Like now they won't replace broken/missing items when buying from third party. Good luck getting replacements from a third party when by the time GW reply to them the item will be sold out. Another 'good' way to push people to buy direct instead of buying through local stores.

That's been the policy for some time, now. Possibly close to a decade, in some regions.

Overread wrote:

 The Phazer wrote:
Valrak rumours that the site is already £1 million over budget...

I still can't even begin to try to understand how you can spend that much on a webstore, esp when they already had a working webstore so surely it was just a new interface.

Maybe their budget was tuppeny ha'pence?

 SgtEeveell wrote:

Overread wrote:

 The Phazer wrote:
Valrak rumours that the site is already £1 million over budget...

I still can't even begin to try to understand how you can spend that much on a webstore, esp when they already had a working webstore so surely it was just a new interface.

Maybe their budget was tuppeny ha'pence?

The GW half yearly report from January said they had already spent £4.9 million on this redesign then, and that was ten months ago...

Isn't that also rolled in with the warehouse inventory system and such? Not just the website front end

 VladimirHerzog wrote:
And now in true GW fashion, they've released a FAQ for the website launch HAHAHAHAHAAHAH

https://www.warhammer.com/en-GB/warhammer-com-launch-faqs?

Pfft! I'll wait for the balance dataslate...

 zedmeister wrote:
Indeed. For example you had the whole Imperial Armour: Fires of Cyraxes debacle where, it was vaguely rumoured, that the main 40k studio insisted on it getting shitcanned so as not to meddle with their, at the time, precious 8th edition. I may be misremembering, but I believe there are older, very vague rumours of inter-departmental strife betweeen FW and the main studio as well. Thunder stealing, showing up and the fact that FW were able to showcase and interact with the fanbase a lot more freely...

Then there's the boxed games division, grabbing products from the pipeline to put things out to justify their existence (Shadow War: Armageddon is a good example of this).

 Lord Damocles wrote:

chaos0xomega wrote:
If you need to give your customers a faq for your new website, your new website probably isn't very good.

It just means GW is listening! /s

They've changed guys. They have a Facebook page and everything!

 Overread wrote:
Isn't that also rolled in with the warehouse inventory system and such? Not just the website front end

No, that was the figure for the expenditure in the current FY. Later in the report it also said that the total spend to date on the "new platform for our webstore" was £4.9m. Granted, it could be very clumsily written and mean the warehouse systems as well but it doesn't say that and it would be an extremely unusual way to describe that in a financial report.

https://assets.ctfassets.net/ost7hseic9hc/7cfv9PJCBejp8hwsTrRqeA/329a5d998b3b40deac3e67d41e468f00/2022-23-half-year-report-final.pdf (page 6)

 Gimgamgoo wrote:

RazorEdge wrote:
Everytime I open that Page, I'm ask to change my language...

Same here. Both on my desktop (Firefox) and mobile (Chrome).
Not only that, there isn't even an 'accept' button when you have chosen, all that I can see is an X at the top to close the popup.
A minor gripe I suppose (compared to the general mess of everything on the new site) but it comes across as very unprofessional.

It seems to be saving fine for me on my iPad, maybe a setting not set right for it.

I think it’s like the most aggressively fine website I have used in a while, it does things. But it doesn’t really do it well. Very GW honestly.