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tneva82 wrote:

 Gimgamgoo wrote:
It's rather obnoxious to force a country select every time, then have the website still put you in a queue because somewhere else in the world has a queue in place. Lol.

So you think it's reasonable for gw to pay say 5x server prices all year to have 5 separately working shops for sake of minority weeks that scalpers invade?

That's not how a modern enterprise-level website works. This will be hosted in the cloud and one of the great advantages of doing that is you can literally add those extra servers on demand, as you need them. I can understand having a queue in place for things like the launch of a new game, specifically applied to that item, but on some random Saturday across the whole site? That's just ridiculous.

 insaniak wrote:

 Overread wrote:

Barring things like Black Library limited print run books - pretty much every model GW makes is sold retail.

The rest is simply short term discount boxes and at the volume GW would have to produce to "stop scalpers" they might as well just lower the base price on their products. Which would create a situation where basically you say "GW don't do discount boxes EVER". Because no matter what GW lowered their retail price too; the discount boxes would always be lower; always be popular and always be limited in production volume.

So basically for most of GW's scalper issues with models the argument is "don't do discounts".

Battle Force boxes were a standard part of the range for a very long time, offering discounted collections of core models for each force. They didn't really sabotage other model sales because they only offered specific models, but were a handy way of upselling people from single squad boxes, or giving people an easy start to an army all in one box.

GW also had limited edition army boxes in the past, which as far as I can recall never crashed the website, and scalping was never as big a problem as it is now.

The problem isn't that discounts hurt their sales. It's that they are seemingly deliberately underproducing in order to drive demand and not be left with excess stock to store. If they were producing enough of the limited edition boxes to satisfy demand, they would still get full price sales elsewhere, and the scalpers wouldn't have a rug to stand on.



I doubt that I'm ever going to be convinced that queuing for a webstore isn't absurd.

Lol. And more people thinking gw can just snap their finger and hey presto million sprues appear.

As is 24/7 production isn't giving them enough to sell even at full price.

Guess gw should just forget having reqular kits on sale eh? Remove all but discount boxes as sale. Need bladeguard? Wait for next discount box as insaniak wants all production to discount boxes

tneva82 wrote:

 insaniak wrote:

 Overread wrote:

Barring things like Black Library limited print run books - pretty much every model GW makes is sold retail.

The rest is simply short term discount boxes and at the volume GW would have to produce to "stop scalpers" they might as well just lower the base price on their products. Which would create a situation where basically you say "GW don't do discount boxes EVER". Because no matter what GW lowered their retail price too; the discount boxes would always be lower; always be popular and always be limited in production volume.

So basically for most of GW's scalper issues with models the argument is "don't do discounts".

Battle Force boxes were a standard part of the range for a very long time, offering discounted collections of core models for each force. They didn't really sabotage other model sales because they only offered specific models, but were a handy way of upselling people from single squad boxes, or giving people an easy start to an army all in one box.

GW also had limited edition army boxes in the past, which as far as I can recall never crashed the website, and scalping was never as big a problem as it is now.

The problem isn't that discounts hurt their sales. It's that they are seemingly deliberately underproducing in order to drive demand and not be left with excess stock to store. If they were producing enough of the limited edition boxes to satisfy demand, they would still get full price sales elsewhere, and the scalpers wouldn't have a rug to stand on.



I doubt that I'm ever going to be convinced that queuing for a webstore isn't absurd.

Lol. And more people thinking gw can just snap their finger and hey presto million sprues appear.

As is 24/7 production isn't giving them enough to sell even at full price.

Guess gw should just forget having reqular kits on sale eh? Remove all but discount boxes as sale. Need bladeguard? Wait for next discount box as insaniak wants all production to discount boxes

The Majority of Regular kits are available on their online store right now. You cant say they cannot meet demand today. They keep releasing new game systems, theres more games and kits been done by GW today and every week than there ever was.
This does show the opposite of lack of capacity and availability.

tneva82 wrote:
And more people thinking gw can just snap their finger and hey presto million sprues appear.

And, as always, you are arguing against a position no one has taken.

 NAVARRO wrote:


The Majority of Regular kits are available on their online store right now. You cant say they cannot meet demand today. They keep releasing new game systems, theres more games and kits been done by GW today and every week than there ever was.
This does show the opposite of lack of capacity and availability.

'Majority' is such a low bar that this feels disingenuous. A dozen plus kits are out of stock for a lot of model ranges, and have been for months. That's not acceptable. That is a lack of capacity and availability.

if GW has problems producing enough of the existing catalogue to meet the demand

and easy solution is simply not producing new Marine units no one asked for and catch up with the stuff people want

but I guess someone there does not think that meeting the demand is a valid strategy and just making new stuff is the better option to make money

it is not that they don't have the capacity, it is just how they use it

 kodos wrote:
if GW has problems producing enough of the existing catalogue to meet the demand

and easy solution is simply not producing new Marine units no one asked for and catch up with the stuff people want

but I guess someone there does not think that meeting the demand is a valid strategy and just making new stuff is the better option to make money

it is not that they don't have the capacity, it is just how they use it

I seem to recall somewhere is a stat that GW makes a vast amount of a models primary income off its release month. So if GW just stopped that would likely interrupt their cash flow in a massive way very quickly.

Could they do it for a bit - sure - but it wouldn't really benefit them because whilst they could get on stop of stocking; they'd be losing income through that period which means less money for investment into models and other things as well as reduced profits etc...

So its far better that they keep going whilst at the same time addressing the issues. This might mean the problem takes longer to resolve, but means it doesn't disrupt things as much in the short term.


Also if its a long term production shortfall then it might only be another big factory or local infrastructure improvement would resolve matters. Ergo they'd have to just remain "not releasing anything" for months/years for those to resolve.

absolutely
hence no matter what the capacity for production is, GW will never use it to add to existing stock just because of maybe some people might buy it instead of producing more new models

IIRC it was something like "if a given kit doesn't make back the cost of the molds and its initial production run within 3 weeks of release, it probably never will", which is probably hyperbole to some extent and theres probably a probability distribution or whatever there that indicates the likelihood of profitability, but it gives a general indicator of what the expected payback period and what the sales falloff looks like over time.

It probably held true back in the day when the production costs were much higher and the amount of players were lower and the new unit might not have a rules update for a decade to bring new interest in the model. Then it only had one real shot of making its money back but now the threshold to become profitable should be much lower, due to way lower production costs on molds, and the constant churn will give most units a resurgence every few years.

chaos0xomega wrote:
IIRC it was something like "if a given kit doesn't make back the cost of the molds and its initial production run within 3 weeks of release, it probably never will", which is probably hyperbole to some extent and theres probably a probability distribution or whatever there that indicates the likelihood of profitability, but it gives a general indicator of what the expected payback period and what the sales falloff looks like over time.

Which would happen never, given third parties buy sight unseen and then it's their problem. Nowadays even moreso given the reduced costs of moulds, as stated abovethread.

That may be so, but part of it still holds true, and thats the timing of it - i.e. seeing the majority of a kits sales within 3 weeks of release. The timeframe might be exaggerated/underestimated, it might actually be 2-3 months rather than 3 weeks for example, but the same basic idea holds true - that a kit will see more sales within a very short window after being released than it will over the course of the rest of its product lifecycle.

tneva82 wrote:

Lol. And more people thinking gw can just snap their finger and hey presto million sprues appear.

As is 24/7 production isn't giving them enough to sell even at full price.

Guess gw should just forget having reqular kits on sale eh? Remove all but discount boxes as sale. Need bladeguard? Wait for next discount box as insaniak wants all production to discount boxes

While I realise that being snarky is kind of your thing, you'll get more productive discussion if you make at least some effort to be polite instead of trying to find the most absurd potential interpretation of people's posts.

chaos0xomega wrote:
That may be so, but part of it still holds true, and thats the timing of it - i.e. seeing the majority of a kits sales within 3 weeks of release. The timeframe might be exaggerated/underestimated, it might actually be 2-3 months rather than 3 weeks for example, but the same basic idea holds true - that a kit will see more sales within a very short window after being released than it will over the course of the rest of its product lifecycle.

I had that conversation (not for the first time) with Ronnie Renton in September, he says 3 weeks. It's possible GW's size stretches that a little bit further though.

AH yeah, that was you. And that was in regards to Mantics sales though? So it wouldn't necessarily be the same for GW as GW does it inhouse while Mantic outsources.

I think it was from the chapterhouse case because GW had to release sales numbers that we know GW makes most of their money from a new release in the first month.

It’s no different to video games which also make most of their money on preorders, release day, and a week or so after release day.

Today's adventure in trying to use the new store, I checked the pre.orders for the Christmas boxes. The link to the AoS boxes showed a list of all four boxes and nothing else. So far, so functional. I clicked the link to the 40k boxes and it showed me a ton of unrelated crap. At a guess that's because they're all out of stock and GW would rather show me something I can buy than what I wanted to see, but you know, I kind of know what I want and GW doesn't, so I'd appreciate it if the link to the 40k boxes actually shows the 40k boxes and not some unrelated crap, thank you very much.

Also because it's fun to add, even before I got to that point I was feeling annoyed with a number of things while clicking and scrolling my way through the website. It highlights just how bad the new design is of course, but it is also kind of fascinating. In two decades of using the Internet I've never been annoyed or frustrated when using a webstore. Some are better than others, of course, but actually making me feel annoyed? That's a singular achievement that GW should be proud of. I'll never say anything bad about Asmodee's webstore again.

 Geifer wrote:
Today's adventure in trying to use the new store, I checked the pre.orders for the Christmas boxes. The link to the AoS boxes showed a list of all four boxes and nothing else. So far, so functional. I clicked the link to the 40k boxes and it showed me a ton of unrelated crap. At a guess that's because they're all out of stock and GW would rather show me something I can buy than what I wanted to see, but you know, I kind of know what I want and GW doesn't, so I'd appreciate it if the link to the 40k boxes actually shows the 40k boxes and not some unrelated crap, thank you very much.

Are you sure? I'm seeing oos pre order boxes just fine.

I wasn't sure if I hadn't clicked the wrong button the first time I tried it. I was a little surer the second time I tried it. I gave it a third try just to be sure. Same result every time.

Don't get me wrong, I found the 40k Christmas boxes eventually using the link to the full pre-orders of the week. But the link specifically to the 40k boxes ended with a variety of unrelated stuff, most of which has been available for a long time. Whereas, as mentioned, the AoS link worked as advertised.

Edit: Why leave it at three tries? Fourth attempt, I think it just links to the entire 40k catalogue. I have no desire to go through all 1100 items to find out, though.

Anyone else unable to log in today?

Trying to find out if my orders will ever ship.

 Kid_Kyoto wrote:
Anyone else unable to log in today?

Trying to find out if my orders will ever ship.

I'm mostly unable to do anything at all on that page everyday.

I was able to get in tonight, of the 3 orders I placed on 11/22, one has shipped.

Is that normal?

I was ordering Exaction Squad/Arbites and they capped at 2 per order, but didn't seem to block multiple orders.

I can log in, but any page showing account info is broken.

 Kid_Kyoto wrote:
I was able to get in tonight, of the 3 orders I placed on 11/22, one has shipped.

Is that normal?

I was ordering Exaction Squad/Arbites and they capped at 2 per order, but didn't seem to block multiple orders.

Their system isn't atm very reliable. They aren't even trying to claim next day sent but instead reserve up to 3 days to send in stock items and even that has been slipping.

Could also happen what happened to me. Order, wait, then 1-2 week later get notification "as we couldn't deliver in estimated time frame order cancelled". Fun.

tneva82 wrote:

 Kid_Kyoto wrote:
I was able to get in tonight, of the 3 orders I placed on 11/22, one has shipped.

Is that normal?

I was ordering Exaction Squad/Arbites and they capped at 2 per order, but didn't seem to block multiple orders.

Their system isn't atm very reliable. They aren't even trying to claim next day sent but instead reserve up to 3 days to send in stock items and even that has been slipping.

Could also happen what happened to me. Order, wait, then 1-2 week later get notification "as we couldn't deliver in estimated time frame order cancelled". Fun.

Really? Because they are claiming that it is "too late" to cancel my order, even though it's on pre-order until Dec 9.

 SgtEeveell wrote:

tneva82 wrote:

 Kid_Kyoto wrote:
I was able to get in tonight, of the 3 orders I placed on 11/22, one has shipped.

Is that normal?

I was ordering Exaction Squad/Arbites and they capped at 2 per order, but didn't seem to block multiple orders.

Their system isn't atm very reliable. They aren't even trying to claim next day sent but instead reserve up to 3 days to send in stock items and even that has been slipping.

Could also happen what happened to me. Order, wait, then 1-2 week later get notification "as we couldn't deliver in estimated time frame order cancelled". Fun.

Really? Because they are claiming that it is "too late" to cancel my order, even though it's on pre-order until Dec 9.

Yup. Had both of these issues.

Ordered some of the Christmas stuff early in November, and the entire order was delayed because the Red Gobbo Christmas cards were on backorder. Still on backorder a week later when the same cards arrived in the stores. Finally gave up and bought the stuff in the stores a full week after it went on sale in stores. Called to cancel the order and they could not cancel the order because it had already been pulled and packed for shipping. Notified me a full day later that they shipped the order.

Placed an order online last Friday, then realized I should have done it in store, so my local GW store manager got credit for the sale. Placed the order again in the store. Called to cancel the order placed from home, but could not because it had already been pulled and shipped. The second order placed in store on the same day was shipped two days later.

And the Print on Demand Rogue Trader book I ordered doesn't show up in my order history at all, because it falls into a one week window of invisibility, where orders older, and newer, both show up, but anything from that week does not.

I keep trying to support GW, and they keep trying to stop me.

Da Butcha wrote:
I keep trying to support GW...

Whatever for?

tneva82 wrote:

 Kid_Kyoto wrote:
I was able to get in tonight, of the 3 orders I placed on 11/22, one has shipped.

Is that normal?

I was ordering Exaction Squad/Arbites and they capped at 2 per order, but didn't seem to block multiple orders.

Their system isn't atm very reliable. They aren't even trying to claim next day sent but instead reserve up to 3 days to send in stock items and even that has been slipping.

Could also happen what happened to me. Order, wait, then 1-2 week later get notification "as we couldn't deliver in estimated time frame order cancelled". Fun.

I guess they're swamped with all the orders from their Black Friday sale

Well... this is a gakshow, and right on the busiest time of the year!

 SgtEeveell wrote:

tneva82 wrote:

 Kid_Kyoto wrote:
I was able to get in tonight, of the 3 orders I placed on 11/22, one has shipped.

Is that normal?

I was ordering Exaction Squad/Arbites and they capped at 2 per order, but didn't seem to block multiple orders.

Their system isn't atm very reliable. They aren't even trying to claim next day sent but instead reserve up to 3 days to send in stock items and even that has been slipping.

Could also happen what happened to me. Order, wait, then 1-2 week later get notification "as we couldn't deliver in estimated time frame order cancelled". Fun.

Really? Because they are claiming that it is "too late" to cancel my order, even though it's on pre-order until Dec 9.

Can't comment on your order. But note how their delivery times are 3-19 days. If they could provide item to courier on same day(like it was possible before for them) it would be next day so GW is admitting they can't get it out of their hands for several days.

And the "as we couldn't deliver in estimate time frame" thing is what happened to one of my orders. Can't say how common occurence it is(though locally another had same happen). Ordered arachnik spider to finish up campaign's army for last round, 9 days later they sent said message(and also noted "to speed up rest of the order"...Polite...Except order had that ONE item...). Tried to reorder and it was now out of stock... (luckily couple days later back orderable and this time order did go through. It was sent 5 days after order).

All in all I can only say it looks like GW's order system is SERIOUSLY screwed atm and I wouldn't dare to say what's normal ATM or what's likely scenario. Best one can do is message GW. Maybe enough customers asking around they get motivated enough to try to fix things out...One can hope.

I'm not even bothered about the store front itself. Once they get more filters back it's starting to be usable enough. But their backend system for delivery has some serious issues to solve. When order comes and you have it in stock it shouldn't take days to send stuff out and it certainly shouldn't be over week long wait and then cancelllation of order automatically.


Automatically Appended Next Post:

 Kid_Kyoto wrote:

tneva82 wrote:

 Kid_Kyoto wrote:
I was able to get in tonight, of the 3 orders I placed on 11/22, one has shipped.

Is that normal?

I was ordering Exaction Squad/Arbites and they capped at 2 per order, but didn't seem to block multiple orders.

Their system isn't atm very reliable. They aren't even trying to claim next day sent but instead reserve up to 3 days to send in stock items and even that has been slipping.

Could also happen what happened to me. Order, wait, then 1-2 week later get notification "as we couldn't deliver in estimated time frame order cancelled". Fun.

I guess they're swamped with all the orders from their Black Friday sale

Their black friday sales started late september already?-)

Alas it's something that was screwed lot earlier even before the new store front. Something happened to their warehouse system that seems to have thrown spanners to system.

Can't say for sure what because obviously GW isn't telling but symptoms can be seen. Their estimated delivery times have gone up, they post items quite late. FLGS's don't get new releases in timely fashion(and it's not just my store or Finland I have heard of same issues) so it's more of a rule than exception I can't get items on release day. Surprise surprise(not) I can't get my Legiones Imperialis this saturday either! Sure hope it comes by next thursday or I can't get them all year but even that's not quaranteed...I have had longer delay than that for new releases to actually come to my FLGS...

Hopefully GW can fix this sooner rather than later(or never...). But whatever it is it's not related to the store front(could be related in that it's possible front and whatever system they now use back were ordered together and the backend stuff was done first...But might be totally unrelated as well)