Forum adverts like this one are shown to any user who is not logged in. Join us by filling out a tiny 3 field form and you will get your own, free, dakka user account which gives a good range of benefits to you: No adverts like this in the forums anymore. Times and dates in your local timezone. Full tracking of what you have read so you can skip to your first unread post, easily see what has changed since you last logged in, and easily see what is new at a glance. Email notifications for threads you want to watch closely. Being a part of the oldest wargaming community on the net. If you are already a member then feel free to login now.

+1 to all that.

GW might not see a sales shift directly, but it means many people might not browse their store for easy viewing. This means they might use other sites and that means exposing them to other brands.

It's a strange move when on the other side GW clearly realise the importance of things like the Codex being multi-component (art, lore, stats, paintwork etc...).

Glad to see I’m not the only one who finds the new store less easy to navigate, less useful for browsing, I think they’re really shooting themselves in the foot with this

They've clearly got some technical problems, there's no way in heck there should be a 20 minute queue on a Saturday evening

MaxT wrote:
They've clearly got some technical problems, there's no way in heck there should be a 20 minute queue on a Saturday evening

Might be overspill lagging from the USA coming online?

Indeed, last night when OZ pre-orders went live the site also had a queue in place.

MaxT wrote:
They've clearly got some technical problems, there's no way in heck there should be a 20 minute queue on a Saturday evening

Man, somebody should invent something where you don't need to have a bunch of computers sitting around in a room running your software. You could just use other people's computers, and pay for a few more of them for a short time, when you have a suddenly increased load. That would be really keen.

I am just blown away with how bad and dysfunctional this website is. It's so bad I have trouble believing it wasn't done as a bet.

I got thrown back into the queue after selecting my preorders and putting in all my purchasing information (which, of course, it had lost in the transfer). Immediately after hitting the 'buy' button, I am back in the queue? Did my purchase go through?

The queue lasts for mere seconds and then crashes entirely, giving me a black screen of technical nonsense. The GW email says my purchase has gone through. My card says I have been charged. Will I actually get my stuff? Who can tell?

I believe designing their site through Squarespace would have been a better option than this garbage heap.

The site is such a mess.

Click on a link from WarCom to the Da Red Gobbo... get put in queue, briefly see the page for Da Red Gobbo, get asked for the millionth time what country to use, get booted back to the home page and have to hunt again to find Da Red Gobbo. This is after trying to do it on my phone and getting a message saying my queue place has expired and I need to rejoin the queue even though I hadn't visited the site in days from my phone.

End up checking 3rd party site that only has 2 clicks to get to the same product for $15 less

Also surely they can come up with a better queue system, I get that they want to prevent people flooding the site, but Saturday is the day I'm most likely to check the store (regardless of whether it's for new releases, simply because Saturday is when I'm not working!) and to be greeted with a queue regardless of what time of day it is because SOMEWHERE in the world it'll be close to release time even though it's not close to release time here, just feels a bit absurd.

I'm still getting hit with a queue now even though it's more than 24 hours since preorders went live in my region.

It's probably just me being stupid, but an hour after preorders normally go live I checked the site on my phone and couldn't find them. The Black Library books came up but not all the other stuff. I probably just clicked the wrong link and gave up too soon, but I just don't get who thought it was a good idea to actively make it harder for people to browse and buy stuff

 Overread wrote:

MaxT wrote:
They've clearly got some technical problems, there's no way in heck there should be a 20 minute queue on a Saturday evening

Might be overspill lagging from the USA coming online?

I don't think so. There was still a (admittedly short) queue when I just went on. Its after midnight here in the US. There shouldn't be any queue 11+ hours later, long after the popular boxes had sold out. That just smacks of infrastructure problems.

About the country settings, on desktop and Opera I've been set to Germany every single time, from the first day on. That bit is working for me just fine.

Now to see if they fix the bug for everyone who's having issues with it or break it first for those of us that don't.

AllSeeingSkink wrote:
It's probably just me being stupid, but an hour after preorders normally go live I checked the site on my phone and couldn't find them. The Black Library books came up but not all the other stuff. I probably just clicked the wrong link and gave up too soon, but I just don't get who thought it was a good idea to actively make it harder for people to browse and buy stuff

GW can't satisfy demand and that makes them look bad. The remedy is to increase production or decrease demand. What would you do if you were Dirk GW?

I don't know it that's a tinfoil hat or clown shoes answer. Might be both.

It's rather obnoxious to force a country select every time, then have the website still put you in a queue because somewhere else in the world has a queue in place. Lol.

Now the 360 pictures are back:

positive - they work better and more consistantly on phones

(small) negative - they won't let you rotate with the mouse scroll on desktop

 Gimgamgoo wrote:
It's rather obnoxious to force a country select every time, then have the website still put you in a queue because somewhere else in the world has a queue in place. Lol.

The site is ridiculous and a bad experience as whole. The fact that comms GW does prior to releases and preorders is aimed at everyone worldwide with no distinction between countries is shocking.
Getting instagram feeds/stories for people to buy preorders now when they sold out hours ago in your country is pretty bad.

I for one don't welcome the FW stuff on the same store the way it's layed out. Expert kits is the only distinction and the high prices will only fuel the main range to close that gap asap. I don't buy any GW or FW resin so really don't need the store flooded with that.
If someone deluded at GW thinks adding the ridiculous expensive FW kits, some with low quality control, will help the brand then yeah, not much anyone can do...

MaxT wrote:
They've clearly got some technical problems, there's no way in heck there should be a 20 minute queue on a Saturday evening

The "technical problem" is called christmas boxes and scalpers. Without queue scalpers would buy all.

Queue on preorder date of big discount boxes isn't new thing.

Say thanks for scalpers.


Automatically Appended Next Post:

 Gimgamgoo wrote:
It's rather obnoxious to force a country select every time, then have the website still put you in a queue because somewhere else in the world has a queue in place. Lol.

So you think it's reasonable for gw to pay say 5x server prices all year to have 5 separately working shops for sake of minority weeks that scalpers invade?


Automatically Appended Next Post:

 SgtEeveell wrote:

MaxT wrote:
They've clearly got some technical problems, there's no way in heck there should be a 20 minute queue on a Saturday evening

Man, somebody should invent something where you don't need to have a bunch of computers sitting around in a room running your software. You could just use other people's computers, and pay for a few more of them for a short time, when you have a suddenly increased load. That would be really keen.

And scalpers say thanks as you removed anti-scalper measure and their automated purchase system buys majority of stock in less than a minute.

Then dakkadakka gets filled with complains about scalpers buying all rather than real players.

Hopefully you wouldn't be one since you allowed it or maybe you are scalper and are angling for advantage here...

 Gimgamgoo wrote:
It's rather obnoxious to force a country select every time, then have the website still put you in a queue because somewhere else in the world has a queue in place. Lol.

because the country selection has nothing to do with the "country" or release times but because every country has individual prices that can still not be converted

so this is the solution of you going to the website to check early when things go live in the east and therefore select NZ, but than coming back later you cannot forget to set your own country for ordering

this is a feature, not a bug......

tneva82 wrote:

 Gimgamgoo wrote:
It's rather obnoxious to force a country select every time, then have the website still put you in a queue because somewhere else in the world has a queue in place. Lol.

So you think it's reasonable for gw to pay say 5x server prices all year to have 5 separately working shops for sake of minority weeks that scalpers invade?

Minority weeks? Until all the "LI gap weeks", nearly every week has had something fomo on the site that vanishes fast and will never be remade.
You'd think GW would develop their website and servers to match their main way of operation.

I'm not a web developer or programmer, so I just imagine that if a site asks me my country, the site doesn't need to send me to a queue for a different country.
In a mix of various ancient basic languages, you know, 'IF country="USA", GOSUB queue, ELSE webstore' must be possible through some means without a different server for each country.

 kodos wrote:

this is a feature, not a bug......

I'm sure that my keys constantly emitting a high pitched siren would be a really useful feature to prevent me losing them. It would also be really annoying and unnecessary.

tneva82 wrote:

MaxT wrote:
They've clearly got some technical problems, there's no way in heck there should be a 20 minute queue on a Saturday evening

The "technical problem" is called christmas boxes and scalpers. Without queue scalpers would buy all.

Queue on preorder date of big discount boxes isn't new thing.

Say thanks for scalpers.


Automatically Appended Next Post:

 Gimgamgoo wrote:
It's rather obnoxious to force a country select every time, then have the website still put you in a queue because somewhere else in the world has a queue in place. Lol.

So you think it's reasonable for gw to pay say 5x server prices all year to have 5 separately working shops for sake of minority weeks that scalpers invade?


Automatically Appended Next Post:

 SgtEeveell wrote:

MaxT wrote:
They've clearly got some technical problems, there's no way in heck there should be a 20 minute queue on a Saturday evening

Man, somebody should invent something where you don't need to have a bunch of computers sitting around in a room running your software. You could just use other people's computers, and pay for a few more of them for a short time, when you have a suddenly increased load. That would be really keen.

And scalpers say thanks as you removed anti-scalper measure and their automated purchase system buys majority of stock in less than a minute.

Then dakkadakka gets filled with complains about scalpers buying all rather than real players.

Hopefully you wouldn't be one since you allowed it or maybe you are scalper and are angling for advantage here...

This was 10 hours after boxes went live in the UK, and 5 hours after the USA did. The boxes had long gone and there was still a 20 min queue

MaxT wrote:

tneva82 wrote:

MaxT wrote:
They've clearly got some technical problems, there's no way in heck there should be a 20 minute queue on a Saturday evening

The "technical problem" is called christmas boxes and scalpers. Without queue scalpers would buy all.

Queue on preorder date of big discount boxes isn't new thing.

Say thanks for scalpers.


Automatically Appended Next Post:

 Gimgamgoo wrote:
It's rather obnoxious to force a country select every time, then have the website still put you in a queue because somewhere else in the world has a queue in place. Lol.

So you think it's reasonable for gw to pay say 5x server prices all year to have 5 separately working shops for sake of minority weeks that scalpers invade?


Automatically Appended Next Post:

 SgtEeveell wrote:

MaxT wrote:
They've clearly got some technical problems, there's no way in heck there should be a 20 minute queue on a Saturday evening

Man, somebody should invent something where you don't need to have a bunch of computers sitting around in a room running your software. You could just use other people's computers, and pay for a few more of them for a short time, when you have a suddenly increased load. That would be really keen.

And scalpers say thanks as you removed anti-scalper measure and their automated purchase system buys majority of stock in less than a minute.

Then dakkadakka gets filled with complains about scalpers buying all rather than real players.

Hopefully you wouldn't be one since you allowed it or maybe you are scalper and are angling for advantage here...

This was 10 hours after boxes went live in the UK, and 5 hours after the USA did. The boxes had long gone and there was still a 20 min queue

25 hours after the Australia preorders went live there was still a queue.


Automatically Appended Next Post:

tneva82 wrote:

 Gimgamgoo wrote:
It's rather obnoxious to force a country select every time, then have the website still put you in a queue because somewhere else in the world has a queue in place. Lol.

So you think it's reasonable for gw to pay say 5x server prices all year to have 5 separately working shops for sake of minority weeks that scalpers invade?

Not a web expert, but if it's "minority" weeks, then can't they rent servers for that period? My work outsources computational resources for jobs that require lots of performance but don't justify ourselves setting up a permanent system (we do have some high performance systems set up ourselves too, but some jobs just need more than that and there's multiple services now selling options). Dunno if people do that for web sites, but it sounds like something that could be done.

But I'm sure there's other options anyway, such features are a a joke for a company with revenue measured in the hundreds of millions and market cap in the billions.

MaxT wrote:
This was 10 hours after boxes went live in the UK, and 5 hours after the USA did. The boxes had long gone and there was still a 20 min queue

No-one knew the boxes were gone, and when everyone went to check it created another queue.

look, queues are an integral part of british culture

tneva82 wrote:

Automatically Appended Next Post:

 SgtEeveell wrote:

MaxT wrote:
They've clearly got some technical problems, there's no way in heck there should be a 20 minute queue on a Saturday evening

Man, somebody should invent something where you don't need to have a bunch of computers sitting around in a room running your software. You could just use other people's computers, and pay for a few more of them for a short time, when you have a suddenly increased load. That would be really keen.

And scalpers say thanks as you removed anti-scalper measure and their automated purchase system buys majority of stock in less than a minute.

Then dakkadakka gets filled with complains about scalpers buying all rather than real players.

Hopefully you wouldn't be one since you allowed it or maybe you are scalper and are angling for advantage here...

You really think that a queue that locks people out of the entire site, worldwide, at random is an "anti-scalper" measure? Seems a lot more indicative of poor design and/or implementation.

Soon enough war com will make a funny video of someone waiting in webstore queue.
And about that time is when we forget how the old store even looked.

Another solution to scalpers is to produce enough stock and not rely on FOMO tactics which encourage them.

That said, I'm actually happy GW have taken the decision away from me this time. Those Squighog boyz are cool, but I don't need them, a kill rig, a painboy and 10 of the beast snaggas. I just want the Hoggy Boyz at a reasonable price.

 Da Boss wrote:
Another solution to scalpers is to produce enough stock and not rely on FOMO tactics which encourage them.

Barring things like Black Library limited print run books - pretty much every model GW makes is sold retail.

The rest is simply short term discount boxes and at the volume GW would have to produce to "stop scalpers" they might as well just lower the base price on their products. Which would create a situation where basically you say "GW don't do discount boxes EVER". Because no matter what GW lowered their retail price too; the discount boxes would always be lower; always be popular and always be limited in production volume.

So basically for most of GW's scalper issues with models the argument is "don't do discounts".

I dunno, they got a lot of sales out of me with the Start Collecting boxes that were a decent discount. Sales they absolutely would not have gotten otherwise, that lead to further undiscounted sales when I fleshed those forces out a bit.

 Da Boss wrote:
Another solution to scalpers is to produce enough stock and not rely on FOMO tactics which encourage them.

That said, I'm actually happy GW have taken the decision away from me this time. Those Squighog boyz are cool, but I don't need them, a kill rig, a painboy and 10 of the beast snaggas. I just want the Hoggy Boyz at a reasonable price.

Indeed. Those are purchases I'm not doing anymore.

 Overread wrote:

Barring things like Black Library limited print run books - pretty much every model GW makes is sold retail.

The rest is simply short term discount boxes and at the volume GW would have to produce to "stop scalpers" they might as well just lower the base price on their products. Which would create a situation where basically you say "GW don't do discount boxes EVER". Because no matter what GW lowered their retail price too; the discount boxes would always be lower; always be popular and always be limited in production volume.

So basically for most of GW's scalper issues with models the argument is "don't do discounts".

Battle Force boxes were a standard part of the range for a very long time, offering discounted collections of core models for each force. They didn't really sabotage other model sales because they only offered specific models, but were a handy way of upselling people from single squad boxes, or giving people an easy start to an army all in one box.

GW also had limited edition army boxes in the past, which as far as I can recall never crashed the website, and scalping was never as big a problem as it is now.

The problem isn't that discounts hurt their sales. It's that they are seemingly deliberately underproducing in order to drive demand and not be left with excess stock to store. If they were producing enough of the limited edition boxes to satisfy demand, they would still get full price sales elsewhere, and the scalpers wouldn't have a rug to stand on.



I doubt that I'm ever going to be convinced that queuing for a webstore isn't absurd.

AND ANOTHER THING! It's much harder to open items in a new tab now.

So if you want to have a few items open to compare it's really annoying.

Ebay has the same issue.

 Kid_Kyoto wrote:
AND ANOTHER THING! It's much harder to open items in a new tab now.

So if you want to have a few items open to compare it's really annoying.

Ebay has the same issue.

I hate websites that break basic browser functionality like "middle click = open in new tab".

I don't know whether it's more or less annoying, but SOME things do work with middle click and you have to guess which ones.

You'd think a core functionality for a website would be to allow people to compare two things on two different tabs. Like maybe open a link to a model in one tab and paints in the other to figure out how you're going to paint the model, or open Orks in one tab and Sisters of Battle in another so you can browse both ranges to decide which army you're going to collect next.

It also looks like they've added a line about the $85 free shipping not applying to FW stuff... so does that mean Australia has lost free FW shipping? Or is the limit changed? They had a policy over on the old FW site, was it really that hard to just copy/paste it over.