So today I went to my local GW store and picked up my GKs. Now I have for a long time loved the Ordo armies. But they cost WAY to much money and I hate metal models. So here is why I feel like a jerk. I got to the store early and had more then enough money to get my full 2000 point army right off the bat. So store opens I walk in grab 6 boxes of GK strike guys. Right behind me is a father getting his son some strike guys for his birthday. So within 3 minutes of the store opening the store is now out of Strike squads. Well 1:15pm a kid and his mom walk in and all amped on getting the new models and BAM sold out. The mom gets mad asks how can that be guy says someone(pointed at me) bought all of them. Now the kid is all upset and looks like he is going to cry. So he sits there all dejected wondering what to do. Then 2 more people walk in and now all the terminators and Dreadknights are sold out as well. So thats when I left cause I walked out side to put my bag away in my truck when 3 guys walked up to buy GKs. So should I feel bad or just meh whatever?

If you feel bad, just look at those shiny new boxes of GK and all your guilt will wash away...

Naw, don't feel bad. The store should of had more in stock!

Though on the other hand, on the kids birthday... Owch.

6 *might* have been a little much, but if you weren't gonna buy them, someone else would have. New Releases will always inevitably have a crowd of people who didnt get a piece of the action.

It's not your fault that they didn't order enough for demand.

That's part of why my store takes pre-orders for new things to set aside for people like you who want to buy a ton of the newest thing without interfering with new stock.

But, without that option, they should know to order more stock.

Also, personally, I think it's in poor taste that he pointed you out as the person who bought most of it to her. That opens too much chance for conflict and drama.

Alairan wrote:Naw, don't feel bad. The store should of had more in stock!

Though on the other hand, on the kids birthday... Owch.

ya kids birthday....Also they had 8 boxes total. But on the up side I do have a new army. Also it has been a blast(and pain in the butt) to put together.

cgage00 wrote:ya kids birthday....Also they had 8 boxes total. But on the up side I do have a new army. Also it has been a blast(and pain in the butt) to put together.

Tell me about it. Just got back into the hobby myself after quitting in 3rd edition, brought a bunch of GK boxes... Currently cursing the fiddly halberds on the power armour guys.

Should have said to Mom and Red Shirt, what if I give these back for a refund so Timmy Birthday Boy can have his dream come true?

You heartless

Alairan wrote:

cgage00 wrote:ya kids birthday....Also they had 8 boxes total. But on the up side I do have a new army. Also it has been a blast(and pain in the butt) to put together.

Tell me about it. Just got back into the hobby myself after quitting in 3rd edition, brought a bunch of GK boxes... Currently cursing the fiddly halberds on the power armour guys.

Ya I spent the better part of my night putting together my Purifier squad and my Grand master and 5 paladins.

Quite a dick move of them to single out the person who bought them.

They were to late. First come first serve dude.

Sorry first come first served.

Everytime you get out your Paladins et al, you will see that poor kid suffering on his special day and the dice gods will not forgive you unless you give them to that poor heartbroken child and buy Necrons instead.
True story

Uhh.. was this a GW employee? Or is this an independant retailer? Because if he seriously pointed at you and said "He bought them all" then he needs to be fired.

This doesn't seem to reflect the "Outrageously good customer service" they require of their employees on the application. (So what. I've read it. Make something of it.)

Chibi Bodge-Battle wrote:Everytime you get out your Paladins et al, you will see that poor kid suffering on his special day and the dice gods will not forgive you unless you give them to that poor heartbroken child and buy Necrons instead.
True story

I would play necrons but I have a thing for not having two armies painted the same.

Buying 3 squads worth of basic troops is not an unreasonable thing to do. The store staff should have been offering to order more in and inform people when they arrived, not pointing fingers at the customer who just bought $200 of product.

Cottonjaw wrote:Uhh.. was this a GW employee? Or is this an independant retailer? Because if he seriously pointed at you and said "He bought them all" then he needs to be fired.

This doesn't seem to reflect the "Outrageously good customer service" they require of their employees on the application. (So what. I've read it. Make something of it.)

Sadly it was a GW employee. But I filed a complaint about a GW employee that let some kid nerd rage and break my Swarmlord model. All they said was well don't go back there. Needless to say I buy 99% of my stuff online have my own table for gaming with my friends and go to Local RTTs not hosted at a GW store.

It was a launch day for one of the most anticipated new codex / models in a while. It's GW's fault for the store not having enough stock. Heck my old GW would have more stock then that for Eldar or Tau, and there wasn't much of a demand for that.

cgage00 wrote:

Cottonjaw wrote:Uhh.. was this a GW employee? Or is this an independant retailer? Because if he seriously pointed at you and said "He bought them all" then he needs to be fired.

This doesn't seem to reflect the "Outrageously good customer service" they require of their employees on the application. (So what. I've read it. Make something of it.)

Sadly it was a GW employee. But I filed a complaint about a GW employee that let some kid nerd rage and break my Swarmlord model. All they said was well don't go back there. Needless to say I buy 99% of my stuff online have my own table for gaming with my friends and go to Local RTTs not hosted at a GW store.

Told you not to come back? What kind of business is that?

Oh wait, thats GW.

Personally, I would have given one of the boxes to the kid's parent for them to purchase, since it's his birthday and all. I just like bringing happiness to kids, because growing up sucks. I mean, he's a kid, and probaly doesen't get to spend money on war dudes like a grown man could. Plus, do you really need all that stuff at one time? You could wait or order the rest online. I personally do not make hobby purchases over $150 at one time, even if I'm starting a new army.


Morally, legally, and ethically, you're in the clear. First come first serve, and the store should have stocked more models. We Americans have a sense of entitlement thats often greater than what we deserve. Other countries hate us because our kids cry over toys when their children cry of hunger and sickness.

/rant.

Not your fault, the store should have been prepared for a big rush on GK.

Yeah, don't feel bad, I find it bad that they pointed you out though.

As others have said, first come first served. And it's also what preorders are for!

The store did 3 things wrong:

#1 They didn't put a purchase limit on the first day of sales
#2 They didn't stock enough or prepare in any way
#3 They pointed out a customer as if it was their fault

Store Manager is probably either overloaded with duties or not good at their job as its their responsibility to forecast sales on stuff like that and stock accordingly. In doing your basic job there you would also be able to calculate if a purchase limit would be in order as a customer doesn't care "WHY" something happened all they remember is which store didn't have what they needed.

Erm ... next time just tell the manager you want 6 boxes in the first 15 minutes of release day and he orders enough, problem solved. Not doing so screws up preorder planning and sales of small to medium sized stores and makes you look like a jerk. Personally I feel more for the crying child than people hording boxes they can't build anyway within a day or two.

It saddens me to see Americas youth becoming more and more addicted to immediate gratification in this new generation. I don’t know if kids are becoming the same in Europe, but I don’t see what’s wrong with teaching your child he can wait a week for the store to get restocked. Honestly if the mother cared that much she would have planned ahead, but the ultimate blame falls of the store for many things most of all not be fully stocked for a major release.

Store should have ordered alot more.
Not hard too see how popular they are, so it stands to reason they should have been ready.


Also, its a shop, so its 1st come, 1st served.
If you didnt buy them, someone else would have.

You went there earlier and bought what you wanted.
They got there later and it was sold out.

Their option to go later, so it's their problem.

If a new game's released, I make sure I go to the shops earlier.

brother_zach wrote:[quotePersonally, I would have given one of the boxes to the kid's parent for them to purchase, since it's his birthday and all. I just like bringing happiness to kids, because growing up sucks. I mean, he's a kid, and probaly doesen't get to spend money on war dudes like a grown man could.

This.

There is nothing wrong with what you did, nore are you a jerk, but that's what I would have done, if I were in your shoes.

Slarg232 wrote:

brother_zach wrote:Personally, I would have given one of the boxes to the kid's parent for them to purchase, since it's his birthday and all. I just like bringing happiness to kids, because growing up sucks. I mean, he's a kid, and probaly doesen't get to spend money on war dudes like a grown man could.

This.

There is nothing wrong with what you did, nore are you a jerk, but that's what I would have done, if I were in your shoes.

I agree. You shouldn't feel bad at all. But if you are having doubts now, it's almost sure you'd feel good after doing this..

Macok wrote:

Slarg232 wrote:

brother_zach wrote:Personally, I would have given one of the boxes to the kid's parent for them to purchase, since it's his birthday and all. I just like bringing happiness to kids, because growing up sucks. I mean, he's a kid, and probaly doesen't get to spend money on war dudes like a grown man could.

This.

There is nothing wrong with what you did, nore are you a jerk, but that's what I would have done, if I were in your shoes.

I agree. You shouldn't feel bad at all. But if you are having doubts now, it's almost sure you'd feel good after doing this..

I too would give one box back so the kid could buy one, I couldn't deal with knowing that I ruined a kids birthday. But like others have stated, you were perfectly in the right to buy all of them. But I think your asking yourself if you really needed all of them.

Why do people buy at stores

Just adavance order them online.

Screw them! You got there early specifically to buy those "new release" models. Too late to get em? Hate it for ya. I applaud you sir for teaching a child about disappointment. *Something most parents these days try to coddle their daemonspawn out of.*

But; you could have met them outside and offered to sell them a box at 2x MSRP.

Well, you probably do not have to feel guilty or anything. However, if I were you, I would have let the kid who came 3 minutes after you purchase a box, its his birthday and to children birthdays are important days. After all they came in 3 minutes later than you and probably woke up at the same time as you did to purchase them shiny new toys. What I would give to see another happy because of a good deed. This is assuming the kid does not make noise and rant to his father.

First come first serve, be there early before stocks run out or request extra to be ordered for your purchase in advance.

The kid that had his birthday Got 2 boxes. He wanted 3 but only 2 where left. The kid that got all upset it wasn't his birthday. Sorry for the mix up.

If thats the Case don't feel guilty.


The birthday kid will just have to make do with 2 boxes

Well if they B-Day kid got 2 boxes, then thats fine. For the other kid, tough luck.

cgage00 wrote:

Cottonjaw wrote:Uhh.. was this a GW employee? Or is this an independant retailer? Because if he seriously pointed at you and said "He bought them all" then he needs to be fired.

This doesn't seem to reflect the "Outrageously good customer service" they require of their employees on the application. (So what. I've read it. Make something of it.)

Sadly it was a GW employee. But I filed a complaint about a GW employee that let some kid nerd rage and break my Swarmlord model. All they said was well don't go back there. Needless to say I buy 99% of my stuff online have my own table for gaming with my friends and go to Local RTTs not hosted at a GW store.

This story. I wanna hear it.

Not at all know, I used to feel the same at a car boot sale if someone was looking atr something I wanted, I bought it, and then they came later disapointed. If they wanted it that much they would have bought it, likewise they should have ordered them online. That GW employee is actually a male genetalia, write to them in complaint, or ring up the sotre with a complaint, or speak to his manager. At my local GW one employee seems to try and be deliberately unhelpful. I asked him what colour would he recomend to look on XXX model, as you have been doing it much longer than I have. He just answers with 'whatever colour I want to paint them'

It's the stores issue. Don't feel bad.

I just helped a friend open a new game store (for some reason he wanted 15 solid oak gaming tables, which I built for him) and he anticipated the rush on GK.

He had TONS of GK merchandise in stock. He also anticipated the need for other space marine units (had like 15 razorbacks in stock for instance) as well as plenty of IG aegis defence lines.

Nah I wouldn't have felt like a jerk, I may have offered to sell the mom one of the boxes, then had some words with the employee that pointed me out. You getting called out is the main problem I'm having with this, I would have flipped.

Actually, I would have spoken to the manager after the employee, but I'm also angry, cynical and have a temper so that's not necessarily the right answer in this situation. As for the birthday kid, meh 2/3 ain't bad. He'll live and learned that he doesn't get what he wants every time, and besides even with the other kid I assume there are other stores they could have went to?

But that employee... that's beyond screwed up.

Wouldn't give any most of the time,they came in late they have no right to actually get angry when they can't get what they want

3 minutes i can sympathize with , the 1.15 mom? not really, it's not like the kid didn't get any

Also the store is one of those 1 man stores. But ya I will be calling the local bunker to find out who is in charge of the area/region.

cgage00 wrote:

Cottonjaw wrote:Uhh.. was this a GW employee? Or is this an independant retailer? Because if he seriously pointed at you and said "He bought them all" then he needs to be fired.

This doesn't seem to reflect the "Outrageously good customer service" they require of their employees on the application. (So what. I've read it. Make something of it.)

Sadly it was a GW employee. But I filed a complaint about a GW employee that let some kid nerd rage and break my Swarmlord model. All they said was well don't go back there. Needless to say I buy 99% of my stuff online have my own table for gaming with my friends and go to Local RTTs not hosted at a GW store.

What do you expect them to do? Tell the kid to "drop the Swarmlord or be tazed!"?

All GW can do is ask the kid not to return. That's it. They can't forcibly stop anyone from doing anything, unless the safety of the customers is at stake.

As it is, like Kroothawk said: next time, try actually preordering things through the shop. It prevents things like...y'know, one guy buying up almost the entire stock that would have lasted two weeks otherwise.

Cottonjaw wrote:Uhh.. was this a GW employee? Or is this an independant retailer? Because if he seriously pointed at you and said "He bought them all" then he needs to be fired.

This doesn't seem to reflect the "Outrageously good customer service" they require of their employees on the application. (So what. I've read it. Make something of it.)

"Outrageously good customer service" doesn't mean that the employees can't point out customers who've bought an absurd amount of product on release day without having preordered any of it.

AlexHolker wrote:Buying 3 squads worth of basic troops is not an unreasonable thing to do. The store staff should have been offering to order more in and inform people when they arrived, not pointing fingers at the customer who just bought $200 of product.

He didn't just buy "$200 of product". He bought a full 2000 point army, of which six Strike Squads was just part.

First come, first served, plus the mom can order online so don't feel bad.

That guy shouldn't have pointed you out and put ya on the spot like that, I would complain.

Haha yeah should have advanced order, I did and mine ended up coming 3 days earlier... Guess australia post was on the ball .

Kanluwen wrote:What do you expect them to do? Tell the kid to "drop the Swarmlord or be tazed!"?

All GW can do is ask the kid not to return. That's it. They can't forcibly stop anyone from doing anything, unless the safety of the customers is at stake.

As it is, like Kroothawk said: next time, try actually preordering things through the shop. It prevents things like...y'know, one guy buying up almost the entire stock that would have lasted two weeks otherwise

They said nothing he sat there and watched the kid start throwing gak around. Also I stopped pre ordering as there are 5 GW ran stores with in 30 miles of me. Last time I preordered something the Bunker sent it to my house and I got it 4 days after the fact with missing product that then took me another 2 weeks to get. I just don't preorder from GW anymore.

Kanluwen wrote:
"Outrageously good customer service" doesn't mean that the employees can't point out customers who've bought an absurd amount of product on release day without having preordered any of it.

I didn't buy an absurd amount. There is no aburd amount in sales. The store should be happy. The company should be happy. The faster product moves the more product the comapny can make and get out there.

Kanluwen wrote:
He didn't just buy "$200 of product". He bought a full 2000 point army, of which six Strike Squads was just part.

I got $350 of product. I got a 1500 point army. Mainly cause I didn't buy the tanks there.



In the end I don't feel bad for what I got. I wanted the army. I am one oif those people that will get an army all at once put it all together and start playing with it. I could have cleaned the store out of dreadknights, terminators, and strike squads. I could easily add it to my apoc army. Since buying these kits I now do want more cause I can make some rad conversions for other armies. I mainly felt like a jerk for buying almost all the stock but in the end the statement "First come First served" is true. I got there way to early( I forgot the store didnt open till 1pm on saturday)

Sounds like you got fed to the wolves. Also sounds like they should have ordered more boxes in, unless GW couldn't spare anymore cause the only had a limited supply for release. But yeah, I wouldn't worry about it. If she wanted them bad enough she would have gotten up early enough to be the first person there, and evidently she wasn't. I wouldn't worry too much about it.

Chibi Bodge-Battle wrote:Should have said to Mom and Red Shirt, what if I give these back for a refund so Timmy Birthday Boy can have his dream come true?

You heartless

I would have said , Hey what would you do for me if i were to give your Kid a couple of these boxes !

Gorgarak wrote:unless GW couldn't spare anymore cause the only had a limited supply for release.

Somehow, I doubt they had a limited supply.

Otherwise, they wouldn't have accidentally shipped me 5 boxes of GKTs when I only ordered 2.

cgage00 wrote:

Kanluwen wrote:What do you expect them to do? Tell the kid to "drop the Swarmlord or be tazed!"?

All GW can do is ask the kid not to return. That's it. They can't forcibly stop anyone from doing anything, unless the safety of the customers is at stake.

As it is, like Kroothawk said: next time, try actually preordering things through the shop. It prevents things like...y'know, one guy buying up almost the entire stock that would have lasted two weeks otherwise

They said nothing he sat there and watched the kid start throwing gak around.

Once again: what do you expect them to do? They can't discipline people's kids. The most they can do is ask the kid to leave, but they can't even really do that unless the kid's parents are informed and present when this happens. The most they can do to make it up to you is replacing the broken model--which with the Swarmlord can't happen, since it doesn't have an equivalent product.

Also I stopped pre ordering as there are 5 GW ran stores with in 30 miles of me. Last time I preordered something the Bunker sent it to my house and I got it 4 days after the fact with missing product that then took me another 2 weeks to get. I just don't preorder from GW anymore.

Could it be because you didn't select in-store pickup?

Their preordering system isn't rocket science.

Kanluwen wrote:
"Outrageously good customer service" doesn't mean that the employees can't point out customers who've bought an absurd amount of product on release day without having preordered any of it.

I didn't buy an absurd amount. There is no absurd amount in sales. The store should be happy. The company should be happy. The faster product moves the more product the comapny can make and get out there.

While you didn't buy an "absurd amount" by sales--you did buy an "absurd amount" for someone who didn't preorder through the store. On launch days, they tend to have less stock because--quite simply--most people don't impulse-buy an entire army on that launch day. Most people buy the Codex and a few boxes, at most.

The people who buy an entire army on launch day usually preorder their stuff through the store, and have picked it up on Thursday/Friday when the stuff arrives.

Kanluwen wrote:
He didn't just buy "$200 of product". He bought a full 2000 point army, of which six Strike Squads was just part.

I got $350 of product. I got a 1500 point army. Mainly cause I didn't buy the tanks there.
In the end I don't feel bad for what I got. I wanted the army. I am one of those people that will get an army all at once put it all together and start playing with it. I could have cleaned the store out of dreadknights, terminators, and strike squads. I could easily add it to my apoc army. Since buying these kits I now do want more cause I can make some rad conversions for other armies. I mainly felt like a jerk for buying almost all the stock but in the end the statement "First come First served" is true. I got there way to early( I forgot the store didnt open till 1pm on saturday)

Did they sell you the stuff before 1pm? Because if that's the case, then that was a douche move on their part.

However, while people like to say "first come, first served" I'll also say "preorder next time".

He should not have pointed out you bought most of them. That's quite unprofessional. And it's their fault they didn't have more.

ZacktheChaosChild wrote:He should not have pointed out you bought most of them. That's quite unprofessional. And it's their fault they didn't have more.

I'm really not seeing anything "unprofessional" about it.

He simply stated that someone bought most of the stock.

And no, it's really not "their fault they didn't have more".
Preorders let them gauge the interest within the regulars of the local community that frequent the shop. If they don't have many people preordering, then they don't order a buttload of stock.

i dont preorder. About a week ago I didn't want the army. I then sat down with the rules last Wednesday and read the book and saw some things I liked and could modeling things I could have fun with. So I asked how much stock they will be getting. He told me I said I plan on buying X amount of product. He said that's cool just show up on Saturday and in any case most people pre-ordered. I showed up I got everything I wanted.

cgage00 wrote:So today I went to my local GW store and picked up my GKs. Now I have for a long time loved the Ordo armies. But they cost WAY to much money and I hate metal models. So here is why I feel like a jerk. I got to the store early and had more then enough money to get my full 2000 point army right off the bat. So store opens I walk in grab 6 boxes of GK strike guys. Right behind me is a father getting his son some strike guys for his birthday. So within 3 minutes of the store opening the store is now out of Strike squads. Well 1:15pm a kid and his mom walk in and all amped on getting the new models and BAM sold out. The mom gets mad asks how can that be guy says someone(pointed at me) bought all of them. Now the kid is all upset and looks like he is going to cry. So he sits there all dejected wondering what to do. Then 2 more people walk in and now all the terminators and Dreadknights are sold out as well. So thats when I left cause I walked out side to put my bag away in my truck when 3 guys walked up to buy GKs. So should I feel bad or just meh whatever?

LOL. No, not at all. You paid the money, they're yours. Do whatever you want. It's their fault for not getting there first


Automatically Appended Next Post:

ZacktheChaosChild wrote:He should not have pointed out you bought most of them. That's quite unprofessional. And it's their fault they didn't have more.

Not really unprofessional, but a TFG move. The first to point fingers are the first to have them ripped off

Kanluwen wrote:

ZacktheChaosChild wrote:He should not have pointed out you bought most of them. That's quite unprofessional. And it's their fault they didn't have more.

I'm really not seeing anything "unprofessional" about it.

It's highly unprofessional, especially for retail. As a retail agent, you're there to serve ALL your customers, not just the ones immediately in front of you. It doesn't serve the OP, who was still a customer, to be pointed out like that, and the sales rep is being highly irresponsible for sharing the information of who bought what with another customer. They are NOT at liberty to discuss who bought what with anyone but their manager or authorities(such as police) that require that information.

If there had been a manager there, that employee would have been pulled aside for that behavior.

8 boxes of 5-man sets, where the Squad can have 10 men, and those 5-man sets are required for 4 different unit choices(from 4 different FOC slots): yeah I would say they under-ordered.

I have a slight Issue with My FLGS in that they never seem to have either Predator nor Razorback sets; I need 7 total between the 2 sets. I plan to special order them through the owner(Might even be able to negotiate a bulk-purchase deal).

Well, being a jerk, why didn't they just order them online???

Formae wrote:

Macok wrote:

Slarg232 wrote:

brother_zach wrote:Personally, I would have given one of the boxes to the kid's parent for them to purchase, since it's his birthday and all. I just like bringing happiness to kids, because growing up sucks. I mean, he's a kid, and probaly doesen't get to spend money on war dudes like a grown man could.

This.

There is nothing wrong with what you did, nore are you a jerk, but that's what I would have done, if I were in your shoes.

I agree. You shouldn't feel bad at all. But if you are having doubts now, it's almost sure you'd feel good after doing this..

I too would give one box back so the kid could buy one, I couldn't deal with knowing that I ruined a kids birthday. But like others have stated, you were perfectly in the right to buy all of them. But I think your asking yourself if you really needed all of them.

you shouldn't feel bad it was your money and you got there first. PLus thats why I wait for another week before I go to buy any of my stuff because by that time most of the stuff has been restocked and such.
So its her own damn fault for not buying it online before and not on the day of the boys birthday. That is sucky parenting right there.

Platuan4th wrote:

Kanluwen wrote:

ZacktheChaosChild wrote:He should not have pointed out you bought most of them. That's quite unprofessional. And it's their fault they didn't have more.

I'm really not seeing anything "unprofessional" about it.

It's highly unprofessional, especially for retail. As a retail agent, you're there to serve ALL your customers, not just the ones immediately in front of you. It doesn't serve the OP, who was still a customer, to be pointed out like that, and the sales rep is being highly irresponsible for sharing the information of who bought what with another customer. They are NOT at liberty to discuss who bought what with anyone but their manager or authorities(such as police) that require that information.

If there had been a manager there, that employee would have been pulled aside for that behavior.

I really wouldn't say he was "still a customer". The way he says it, he bought the stuff hours before and was just hanging around the shop.

Of course, he went back later and clarified that it took all of "15 minutes" for the shop to be out of Strike Squads.

Which wouldn't have happened if he hadn't been the buyer.

No I paid and picked up my stuff at 1pm when the store opened. I showed up at 11:50 thinking the store opened at noon. So I got some food and waited.

While it sucks for the kid, the store should have had more in stock.

No. The store should of had more stuff or the Kids parents should have ordered online. I've been anoyed at not being able to get what I want even on my birthday , got a Ringwraith with only half the components. Turned out all the Ringwraiths of that type lacked the specific piece and I had wait to get another. It won't be hard for the people wanting the stuff to order online.

Melissia wrote:While it sucks for the kid, the store should have had more in stock.

They did. The OP even said later on that "most people who bought bulk, preordered".

You know, like he should have. That earmarked stock is compensated for by them adding more to the order.

Kanluwen wrote:

Melissia wrote:While it sucks for the kid, the store should have had more in stock.

They did. The OP even said later on that "most people who bought bulk, preordered".

You know, like he should have. That earmarked stock is compensated for by them adding more to the order.

I think he is well within his rights to do so, he is a customer and bought the product, not everyone preorders, because maybe he just prefers buying it instore, on release. Would you say the same to a game store when you have people queuing outside for a new release game? It's the same base reasoning. Tje GW employee was unproffessional for pointing him out because wouldn't you be? And before you say no, you would, if you went into a shop and 5 of a product you like and then they were out of stock, and someone pointed out that you bought it all, and someone starts to have a go at you?

And yet they still didn't have enough for the people who came in on day one.

Melissia wrote:And yet they still didn't have enough for the people who came in on day one.

I agree with this. They should overbuy to ensure that they will have enough for their first day of business. You never under buy.

And you don't anticipate someone buying six boxes when most customers who would be doing huge purchases like that preordered.

Laughing God wrote:It saddens me to see Americas youth becoming more and more addicted to immediate gratification in this new generation. I don’t know if kids are becoming the same in Europe, but I don’t see what’s wrong with teaching your child he can wait a week for the store to get restocked. Honestly if the mother cared that much she would have planned ahead, but the ultimate blame falls of the store for many things most of all not be fully stocked for a major release.

I kind of agree about the instant gratification. However, the mother may not have been as sussed as you to think it would be necessary to plan ahead.
I am not meaning to point my finger and single the Cgage out, not being a GW store manager, but instant 2000 point army?
Like there isn't enough there to keep going until the next order comes in? There is an element of instant gratification there also.

To be honest we live in a culture of instant gratification and it isn't just kids that need to learn to wait sometimes.

Cgage TBH not many people would have behaved differently in the circumstances and at least you have had the grace to reflect.
It is just a series of unfortunate events.
Of course I would have behaved like a perfect gentleman and given a box of soldiers to the waif

ow! ow! my bum's on fire and my nose is as long as a telephone wire!

Kanluwen wrote:And you don't anticipate someone buying six boxes when most customers who would be doing huge purchases like that preordered.

My local GW has that many boxes of most products even if they aren't predordered. If it's a highly anticipated new release, then yes, you do anticipate someone buying six boxes.

And yet, not everyone who does it will preorder.

The automobile sales industry has long since learned not to make too broad of assumptions... I recall a story about one such industry who had two customers one day... a hispanic man in dirty jeans, boots, and a tee, and a guy in a suit and tie. He catered to the guy with suit and tie... who only wanted to buy a cheap used car for his daughter. And in doing so, he almost lost the business of the hispanic, who was looking to buy several vehicles for his business, new ones rather than cheap used ones.

Melissia wrote:And yet, not everyone who does it will preorder.

The automobile sales industry has long since learned not to make too broad of assumptions... I recall a story about one such industry who had two customers one day... a hispanic man in dirty jeans, boots, and a tee, and a guy in a suit and tie. He catered to the guy with suit and tie... who only wanted to buy a cheap used car for his daughter. And in doing so, he almost lost the business of the hispanic, who was looking to buy several vehicles for his business, new ones rather than cheap used ones.

You're right. The employee should have browbeat Cgage into selling some of the stock back, ensuring that the parents would have come back with their business later.

Don't feel like a jerk. I mean, it's pretty harsh that the kid didn't get what he wanted on his birthday. But it wouldn't be the first time a kid was disappointed on his birthday.

Being a huge softee, I probably would've taken one of the boxes and given it to the kid.

My local gaming store didn't sell any of the new grey knights models on the first day. Absolutely none. I came in the store looking for my tankbustas, no dice, GW probably has them on back order, and I saw a huge amount of strike squads and terminators just sitting on the shelves. The dude was very surprised, it was near closing and almost no one had come by period.

Eh, what can ya do?

winnertakesall wrote:

Kanluwen wrote:And you don't anticipate someone buying six boxes when most customers who would be doing huge purchases like that preordered.

My local GW has that many boxes of most products even if they aren't predordered. If it's a highly anticipated new release, then yes, you do anticipate someone buying six boxes.

They didn't just have six boxes.

They had 8. One customer bought 3/4 of the stock, and only informed the employee at the store of his intent to do so when the order would have been en route to the shop from GW.

So yeah. I have no fault with the employee. The OP was kind of jerky about the way he informed the shop that he was intending to buy most of their stock.

I would feel bad. Because i am realy generous to people and just give out free stuff i would of given him one box. But then again you ahd no idea it was his birthday. Then again you don't realy need 6 boxes of them...

Detonator wrote:I would feel bad. Because i am realy generous to people and just give out free stuff i would of given him one box. But then again you ahd no idea it was his birthday. Then again you don't realy need 6 boxes of them...

How do you know that? That only really adds up to three troops choices, which depending on his army, isn't even enough? He paid the money, he got there first. Who cares?

Personally I think you did those folks a service... thanks to you they won't suffer having to play Shiny Marines... now they can play something worth while like Kroot Mercenaries or Squats.

djphranq wrote: now they can play something worth while like Kroot Mercenaries or Squats.

or skitaari

Devastator wrote:

djphranq wrote: now they can play something worth while like Kroot Mercenaries or Squats.

or skitaari

I concur... skitaari are the kind of xenos you can take home to mama.

if they are going to be late for release day, too bad. check out the other store around.

i did pretty much the same on dark eldar release. went to store 1 - bought them out of all plastic kits, then went to store 2 and did the same. dont know if anyone did the whole "birthday awwww sold out thing" but i could care less. what matters is I had the money and now I have the models. I also had the good sense to be there before anyone else.

tough cookies to them slow suckas.

djphranq wrote:

Devastator wrote:

djphranq wrote: now they can play something worth while like Kroot Mercenaries or Squats.

or skitaari

I concur... skitaari are the kind of xenos you can take home to mama.

Skitaari aren't xenos, they are the robots used by the Ad Mech.

Uh...they're not even robots for the most part.

They're, more often than not, living soldiers with cybernetic implants grafted on.

Id give a box or 2 to the kid, outside of pre-ordering when you can, I am with everyone else ... your clear .... No worries!

Wait! Real quick, the employee said, "He bought them all???"
WTF?

lol those people are Newbs for buying GW retail prices

Also this isn't the 90's or the 80's, you always but stuff online for cheaper and better service

Also the kid almost cried LOL

Well, they should have got there first. I mean it's sad that you did that on the kid's birthday, but it's not your fault! You didn't know any better, because no one else was there. Now if you hadn't paid for them, I would've suggested giving ONE BOX to the dad or the kid that came in later, but if you had already paid for them, thats just fine.

Threads like this let me think that compassion is a major crime in USA.

Compassion isn't a crime. One can show compassion without giving away everything they own.

These aren't exactly cheap purchases for me-- if I had saved up enough money to get six boxes, that would probably be all I could afford to spend on luxuries for almost a year. And I'd be expected to give one of those away just because a child happened to have his birthday and was only able to get two boxes because of a store's decision not to stock many of them? A child I don't know, from a family I've never met before-- a complete stranger.

That's not compassion, that's just naivety.

Fair's fair, it's nice OP feels bad for the kid - hell, I would have, poor little chap - but you didn't actually do anything wrong. Think of it this way; if you hadn't bought them, some other GK-crazy dude would have done the exact same.

Melissia wrote:Compassion isn't a crime. One can show compassion without giving away everything they own.

These aren't exactly cheap purchases for me-- if I had saved up enough money to get six boxes, that would probably be all I could afford to spend on luxuries for almost a year. And I'd be expected to give one of those away just because a child happened to have his birthday and was only able to get two boxes because of a store's decision not to stock many of them?

Sigged! Or whenever I get around to copying and pasting it

I personally blame the victim, the kid. His parents should have bought them online anyway, or at least reserved them. Who doesn't do that? I've reserved every pokemon game I've ever bought, just so I don't have to deal with the exact same thing that happened to that kid. Hurrdurr." I really want this mom" "Okay, we can go get it when it comes out, when everyone else wants to buy it""Cool, I'll get my hopes up"

Yes. You should feel like a jerk. Why?

Because you ran out and bought a GK army...

I thought, and therefore was wrong, that the OP had made the kid lose out on all of them, period. If he did get two boxes, I withdraw my statement of letting him get another; he has plenty to start himself off with.

I don't understand this need to own things AS SOON AS THEY COME OUT BEFORE EVERYONE ELSE HAS ONE. If I want something that's in high demand, I simply muster up a small amount of patience and wait a week or two, so I can have an easy and pleasant shopping experience. Much more enjoyable, on the whole, than queueing up outside a shop at 6 in the morning.

Pretty unfair of the store owner to point you out to the kid though, but my experience of GW staff is that they have some of the worst ideas about customer service imaginable. They feel so special because they work in a hobby store like they're a rock star or something, just remember they get paid very little more than minimum wage and the only real perk is money off figures.

I have met some wonderful people in GW, but there's far too many of the entitled uber-geek type who wants to lord their position of MASTER OF THE HOBBY STORE over a bunch of 8-year-olds.

I feel ranty tonight, please excuse me.

Indeed, I've been perfectly fine getting games months or even years after their release... mostly cause I can't afford to get them immediately at release.

I fail to see the issue on buying as much as you want from a store.

Abour preordering. Why is that required? Stores has a stock they want to see, I want to buy, the circle is complete.

Personally, I de-stocked stores that had a small ammount of X thing and, c'est la vie, and no one gets mad and parents tell their kids to wait some more days and tell the store employee to save them up some of that merchandise when restocked.

In the end, we all move along without casualties.

Your Purchase was bad and you should feel bad!

I say its the stores fault for not buying enough GK.

This happened to thousands of people at Games Day 2010 UK; one guy came in after about 10 minutes and bought every single tyranid (that's hundreds of gaunts, at least 20 or so fexes, and everything in those sort of numbers). All that was left was 3 biovores, a couple of zoanthropes and one hive tyrant. I can't be the only one that remembers this, it was amazing, I had to ask three times where on the stall the 'nids were before I saw them and then had to ask again if they were being moved and if this was really it. It was ridiculous yet I don't mind as it was also hilarious.

People also seem to be missing

cgage00 wrote:
They said nothing he sat there and watched the kid start throwing gak around. Also I stopped pre ordering as there are 5 GW ran stores with in 30 miles of me. Last time I preordered something the Bunker sent it to my house and I got it 4 days after the fact with missing product that then took me another 2 weeks to get. I just don't preorder from GW anymore.

The birthday kid DID get two out of three boxes, as for the other kid and the other customers, well it looks like they have a trip going to one of the others. Or you know, call ahead first.

Sckitzo wrote:People also seem to be missing

cgage00 wrote:
They said nothing he sat there and watched the kid start throwing gak around. Also I stopped pre ordering as there are 5 GW ran stores with in 30 miles of me. Last time I preordered something the Bunker sent it to my house and I got it 4 days after the fact with missing product that then took me another 2 weeks to get. I just don't preorder from GW anymore.

The birthday kid DID get two out of three boxes, as for the other kid and the other customers, well it looks like they have a trip going to one of the others. Or you know, call ahead first.

PRetty much like I do

Employee (on the phone): - "2 de 6"

Me: - "Hey, it's Mathias here, I was there a couple days ago, if you recall me."

Employee: - "Ah, yes, how can I help you?"

Me: - "When I last was there you had no Badab Black, got it restocked yed?"

Employee: - "No, not yet, but if you want I can take a pot apart for you."

Me: - "Make it two please."

Employee: - "Ok, we'll send you an e-mail when we get them."

Easy, simple, and spares headaches.

I did miss that the kid got 2/3 boxes Sckitz.
Apologies to Cgage, there is definitely nothing to feel bad about.

only jerk there was the store employee that pointed you out for buying 6 of them

Yak9UT wrote:Why do people buy at stores

Just adavance order them online.

Well, because it is always nice to have a place to play and meet new people. I have had 3 stores close out from under my group. Perhaps if more folks had been buying from the store, they would still have a place to actually use those models they spent all that money on. Playing in someone's house is stagnation. No new players, styles, or opportunities.

Eh, don't feel bad. I bought the last Warlord Spinetail for my girlfriend's Mordheim warband a while back, minutes after the shop opened. They had only received 4 of each blister and were advertised as semi-"limited edition" at the time. A few youngins came in looking for the model as I left, sure it sucks, but the early bird gets the worm. The staffers were more than willing to call up other local stores and ask them to hold them (if they had any.)

Brettila wrote:

Yak9UT wrote:Why do people buy at stores

Just adavance order them online.

Well, because it is always nice to have a place to play and meet new people. I have had 3 stores close out from under my group. Perhaps if more folks had been buying from the store, they would still have a place to actually use those models they spent all that money on. Playing in someone's house is stagnation. No new players, styles, or opportunities.

Only if those people never buy new armies. Out of 3 friends who play the game, there are Space Marines, Blood Angels, Eldar, Daemons, Tyranids and Necrons. Those people always make new lists as well.

wwwZugZugorc wrote:only jerk there was the store employee that pointed you out for buying 6 of them

If it is totally okay to buy 3/4 of the total stock, why is it not okay for the employee to show customers who did that totally okay behavior
Maybe because you are aware that not everyone thinks this behavior is totally okay, right?

Reminds me of: "This is completely legal, but don't tell the police."

Kroothawk wrote:

wwwZugZugorc wrote:only jerk there was the store employee that pointed you out for buying 6 of them

If it is totally okay to buy 3/4 of the total stock, why is it not okay for the employee to show customers who did that totally okay behavior
Maybe because you are aware that not everyone thinks this behavior is totally okay, right?

Reminds me of: "This is completely legal, but don't tell the police."

I think it is perfectly ok to by 3/4 of the stock, that is the way a business works. The shop supplies a product which is then bought by a customer to stop the shop going out of business, the shop then uses themmoney to buy more stock, rinse and repeat. I think it's completely different from 'this is legal but dont tell the police' because it's actually fine, whereas that is breaking the law.

jordan23ryan wrote:

Chibi Bodge-Battle wrote:Should have said to Mom and Red Shirt, what if I give these back for a refund so Timmy Birthday Boy can have his dream come true?

You heartless

I would have said , Hey what would you do for me if i were to give your Kid a couple of these boxes !

Nah, should have said "I'll sell them to you at +50% the price" and claim its an old trick you learned from GW, pointing back at the assistant.

Meh. While you could have let them know how many boxes you wanted in advance, so could the parent buying them for a birthday present. They chose not to plan ahead, and they chose not to get there earliest. Pffft.

Jerk move. It's the kid's birthday.

The kid got two of the three boxes he wanted, the store just didn't stock enough for him to get that last one. He had already bought the boxes before the birthday boy had come in.

Da Butcha wrote:Meh. While you could have let them know how many boxes you wanted in advance, so could the parent buying them for a birthday present. They chose not to plan ahead, and they chose not to get there earliest. Pffft.

Going by the story:
The parent buying them for a birthday present was in the door right behind the OP.

The other parent arrived 15 minutes after the store opened.

There's really no reasonable expectation that things would have sold out that fast.

If you have to ask, you obviously have a twinge of guilt over it. Personally if I knew I was going to be buying a large quantity at launch I would het my flgs to preorder and set some aside for me, not to be a nice guy but to ensure is get everything I wanted . The staff singling you out for making their error in ordering adequate stock is a straight up dick move though.

cgage00 wrote:So today I went to my local GW store and picked up my GKs. Now I have for a long time loved the Ordo armies. But they cost WAY to much money and I hate metal models. So here is why I feel like a jerk. I got to the store early and had more then enough money to get my full 2000 point army right off the bat. So store opens I walk in grab 6 boxes of GK strike guys. Right behind me is a father getting his son some strike guys for his birthday. So within 3 minutes of the store opening the store is now out of Strike squads. Well 1:15pm a kid and his mom walk in and all amped on getting the new models and BAM sold out. The mom gets mad asks how can that be guy says someone(pointed at me) bought all of them. Now the kid is all upset and looks like he is going to cry. So he sits there all dejected wondering what to do. Then 2 more people walk in and now all the terminators and Dreadknights are sold out as well. So thats when I left cause I walked out side to put my bag away in my truck when 3 guys walked up to buy GKs. So should I feel bad or just meh whatever?

I'm sorry what exactly are you being a jerk for? Are you asking because you bought the minis they had been priming you to buy at a store selling those minis? OMG!!! How dare their fiendish marketing campaign work!!!

Besides take it from a parent. Little Timmy is a whiny boy who would sulk about something anyway. He needs to get a job, the bum!


Automatically Appended Next Post:

Bonegrinder wrote:First come, first served, plus the mom can order online so don't feel bad.

That guy shouldn't have pointed you out and put ya on the spot like that, I would complain.

Automatically Appended Next Post:

Bonegrinder wrote:First come, first served, plus the mom can order online so don't feel bad.

That guy shouldn't have pointed you out and put ya on the spot like that, I would complain.

No, its not a big deal. Just like the kid shouldn't mind, he shouldn't mind either.

I was starting to feel bad for the birthday kid...until you said he still got two full boxes. Sounds like a vicious little brat now: "Mommy, that mean man got more than me and I can't get every box. I want it and I want it now!" Veruka Salt from "Charlie and the Chocolate Factory" anyone? Don't feel bad for him man, and if it was a big release they should have been expecting to sell a lot. If the store told you "Hey, just get four boxes for now and wait a few hours before picking up the last two" then things would have been cool. As it stands, it's the manager's fault for not putting a limit on boxes sold like most companies do on opening day, and it sounds like the birthday brat is a cross between Veruka and Cartman about his Megamans (I'm pretty sure he said it that way in the show, so nobody lecture the English major here )

Kanluwen wrote:And you don't anticipate someone buying six boxes when most customers who would be doing huge purchases like that preordered.

Bull gak. Thats a nothing amount and could be seen as a bait and switch tactic.

I would have handed three boxes over to the mom and say "here you go. I can get more in a few weeks."

It would have been good karma.


Wait he got two boxes? Edit the OP and put that info in there. The kid did get some and while he was sulking, he could have picked up some Terminators before the other people got them.

winnertakesall wrote:I think it is perfectly ok to by 3/4 of the stock, that is the way a business works. The shop supplies a product which is then bought by a customer to stop the shop going out of business, the shop then uses themmoney to buy more stock, rinse and repeat. I think it's completely different from 'this is legal but dont tell the police' because it's actually fine, whereas that is breaking the law.

It's more a "This is capitalism: I have the money, so I have the damn right to be mean to kids. Grow up, make money then you can be mean yourself. And if anyone dares to point out my mean behavior, I'll make his boss fire him" kind of thing.

Kanluwen wrote:

Da Butcha wrote:Meh. While you could have let them know how many boxes you wanted in advance, so could the parent buying them for a birthday present. They chose not to plan ahead, and they chose not to get there earliest. Pffft.

Going by the story:
The parent buying them for a birthday present was in the door right behind the OP.

The other parent arrived 15 minutes after the store opened.

There's really no reasonable expectation that things would have sold out that fast.

I work for a Friendly Local Gaming Store. We do our best to stock things as much as we can but we know that things sell out. While we ask people to pre-order we understand sometimes you can't. Sometimes things come up. Who knows. But i know for a fact if either I, or a co worker, pointed out a customer and said "That guy bought it all" I'd either be written up or have dice thrown at me.

How old was this birthday boy? If he was around 8 what the hell is he doing playing 40k? if he's around 13 why is his mother treating him like a baby?

Kroothawk wrote:It's more a "This is capitalism: I have the money, so I have the damn right to be mean to kids. Grow up, make money then you can be mean yourself. And if anyone dares to point out my mean behavior, I'll make his boss fire him" kind of thing.

I really don't think at any point he was "mean to a kid". It's not like he snatched the boxes out of the kid's hands, running away laughing while twirling a finely waxed moustache.


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Tabo wrote:How old was this birthday boy? If he was around 8 what the hell is he doing playing 40k? if he's around 13 why is his mother treating him like a baby?

nothing wrong with an 8 year old playing warhammer is there? I mean I'd supervise him when it comes to using sharp knives and superglue but I'm pretty sure I started when I was 8, or at least, not much older.

I don't see any problem with it, as with any store it is always first come first serve. The store should have, as many have already pointed out, done a better job of forecasting sales and order accordingly, set limits, or other preparation to prevent this.

I will say this though, in the future if you know you are going to be buying a large quantity of new release things up front, you might consider pre-ordering, or discussing it with the LGS so that they can have yours ordered separately from the general store stock. Then your own sense of guilt will be non-existent whether they stock correctly or not.

Just my .02 cents. Though sucks for the birthday kid.

There aren't that many duties or obligations between a customer and a vendor besides don't steal and pay the right price really. A store has some products and if you have the money you buy it, it's that simple.

You don't have to pre-order or any nonsense like that, it's the vendors job to make sure his supply meets the demand. If they're selling it you can buy it and if they are selling lots of it you can buy it in bulk too.

There's nothing absurd about buying things from a store whether you let them know in advance or not especially when it isn't a policy of the store to make you check in beforehand or something like that.

Also the guy pointing you out doesn't seem to get customer service. Customer service is essentially making your customers feel good, so they come back and buy more stuff, pointing you out isn't going to help there.

Automatically Appended Next Post:

Tabo wrote:How old was this birthday boy? If he was around 8 what the hell is he doing playing 40k? if he's around 13 why is his mother treating him like a baby?

nothing wrong with an 8 year old playing warhammer is there? I mean I'd supervise him when it comes to using sharp knives and superglue but I'm pretty sure I started when I was 8, or at least, not much older.

Capitalism: Where money earns you the right to be a jerk.
Communism: Where the party earns you the right to be a jerk.
Nepotism: Where the family earns you the right to be a jerk.
Altruism: Where jerks are just jerks.

Frazzled wrote:

Kanluwen wrote:And you don't anticipate someone buying six boxes when most customers who would be doing huge purchases like that preordered.

Bull gak. That's a nothing amount and could be seen as a bait and switch tactic.

You do know what "bait and switch tactics" are, right Frazzled?

It's where a company brings your business to the store by telling you they will have X, but instead sells you Y.

There's no "bait and switch" involved in this instance. There's not even remotely anything close to "bait and switch" in this instance.

The OP, by his own statement, came in on Wednesday(after the cutoff date for preorders, when everything would already be on the way from GW) and said to the employee something to the effect of he was "going to buy Grey Knights", not really specifying any amounts or the like.

By his relation of the story, he was then told that shouldn't be a problem as everyone who really was serious about starting an army had preordered the stuff and would pick their stuff up on Thursday/Friday, like most people who preorder do.

So yeah. The store's at fault for not anticipating a last minute buyer who decides he's going to buy an entire army in one go. How dare they not anticipate such a thing, the nerve!

But at the same time: I wouldn't say the OP's entirely clear of any "fault"(do we really need blame in an ethical situation?). The simple fact that he's asking on an internet forum for validation should tell you as much.

You do know what "bait and switch tactics" are, right Frazzled?
****The State Bar says I do. How about you?

There's no "bait and switch" involved in this instance. There's not even remotely anything close to "bait and switch" in this instance.
***Sure it does. If you have a major promotion and then stock only a few of that item, then that’s bad trade practices, depending on the jurisdiction love.

By his relation of the story, he was then told that shouldn't be a problem as everyone who really was serious about starting an army had preordered the stuff and would pick their stuff up on Thursday/Friday, like most people who preorder do.
***I have 8+ armies. I’ve never “pre ordered” an army. I don’t know anyone who’s pre-ordered an army. Its not my job to handle their inventory management for them.

So yeah. The store's at fault for not anticipating a last minute buyer who decides he's going to buy an entire army in one go. How dare they not anticipate such a thing, the nerve!
***How dare they bait and switch and not have enough supply for one purchase. Yep, my point stands and your argument falls apart. Unless there are playing some sort of GW kanban fantasy they didn’t hold enough inventory for an army on the day the new codex comes out. That’s stupid, utterly stupid.

But at the same time: I wouldn't say the OP's entirely clear of any "fault"(do we really need blame in an ethical situation?). The simple fact that he's asking on an internet forum for validation should tell you as much.
****The OP is in no sense at fault for anything except providing custom at that store. To think otherwise borders on the Helleresque.

Actually... yes, Kanluwen, what he refers to IS called bait and switch tactics.

You advertise that you're selling X, which is what people want, but X is not profitable. You're also selling Y, which is more profitable, but fewer people want it. X and Y are similar products. So you decide to stock very little of X, and then make a big deal out of a sale on the X product, then try to console customers by selling them Y instead, making more profit than you would if you had sold them all product X and trying to look innocent in the process.

That is considered a bait and switch tactic. The goal of bait and switch is to persuade customers to buy the substitute product as a way of avoiding the disappointment of not being able to get the primary product, the bait as it were.



I'm not saying that was the store's plan. Only that if it was, it would very much be a bait and switch plan.

The lad's parents should have simply bought him a box of Dire Avengers and a Wave Serpent. Toy spaceships are much cooler then metal bawks

I don't think the new GKs are appropriate for children anyway. I certainly wouldn't want any child of mine playing an army filled with sick freaks who bathe their armor in the blood of the Nuns that they slaughter.

Jokes and poorly written Ward Fluff aside, there are always people who will buy their entire army in one go, I usually make all my big purchases from online providers and really only use the store for small purchases- like a codex or commander here and there. That said there is nothing wrong with buying your entire army in one go from the store at opening. Its your money, and people buying brand new releases should expect a high possibility of them being sold out.

To put it simply, the kids parents could very easily have pre ordered some of this GK stuff, they could have called the store to make sure they had stock / make sure to save some stock for them. There are lots of reasonable alternative solutions.

Feeling bad about having 6 of something while little jimmy doesn't get anything for his birthday is a natural reaction, but it doesn't mean you've done anything wrong. I feel bad for people who lose thousands of dollars at a casino and get evicted- but that doesn't mean I'll give them any money- its their own decisions that got them there.

Actually you're right. The OP should feel bad, for not introducing the boy to something non-Marine. Friends don't let friends play Marines!

The State Bar says I do. How about you?

You still call this "bait and switch". It's not.
Just because you're a lawyer doesn't mean you're even remotely right.

Sure it does. If you have a major promotion and then stock only a few of that item, then that’s bad trade practices, depending on the jurisdiction love.

What major promotion? What "stock of only a few of that item"? One guy bought six boxes of one item on release day, when anyone else who'd done the same quantity of purchase had preordered/reserved their items through the shop.

I have 8+ armies. I’ve never “pre ordered” an army. I don’t know anyone who’s pre-ordered an army. Its not my job to handle their inventory management for them.

How many of those armies have you bought in one trip, on the release date?
I call BS on "you don't know anyone who's preordered an army", by the by. If you've preordered anything at all for your army--you've, by definition, "preordered an army".
I said nothing about it being the customer's job to "handle their inventory management for them". I said that, in essence, that most customers who buy these huge purchases will preorder.

How dare they bait and switch and not have enough supply for one purchase.

This term. You're still not using it right.

Yep, my point stands and your argument falls apart.

What point? That one guy was an outlier and bought out nearly the entire leftover stock of a shop?
The preorders bought most of the stock. This guy bought what was left. If he'd preordered, they would have bumped up the stock accordingly.

Unless there are playing some sort of GW kanban fantasy they didn’t hold enough inventory for an army on the day the new codex comes out. That’s stupid, utterly stupid.

The only stupid thing was that they didn't put a limit on things per customer, but that's nothing new. Look at Space Hulk.

The OP is in no sense at fault for anything except providing custom at that store.

Once again: I didn't say there was any fault. Read the parentheses.

This entire thread is an exercise in ethics. The fact that he's asking for validation from the Internet should tell you, simply, that he's feeling guilty and considers himself "at fault".
Was he a jerk? Probably not.
But it still was kind of a "Not Cool Bro" move.




Automatically Appended Next Post:

Melissia wrote:Actually... yes, Kanluwen, what he refers to IS called bait and switch tactics.

You advertise that you're selling X, which is what people want, but X is not profitable. You're also selling Y, which is more profitable, but fewer people want it. X and Y are similar products. So you decide to stock very little of X, and then make a big deal out of a sale on the X product, then try to console customers by selling them Y instead, making more profit than you would if you had sold them all product X and trying to look innocent in the process.

That is considered a bait and switch tactic. The goal of bait and switch is to persuade customers to buy the substitute product as a way of avoiding the disappointment of not being able to get the primary product, the bait as it were.


I'm not saying that was the store's plan. Only that if it was, it would very much be a bait and switch plan.

Intent is what makes it "bait and switch", Melissia.

There was no intent, and from what we've heard the employee didn't try to sell the kid who came in at 1:15 any kind of alternative.

So there's no bait and switch.


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akaen wrote:To put it simply, the kids parents could very easily have pre ordered some of this GK stuff, they could have called the store to make sure they had stock / make sure to save some stock for them. There are lots of reasonable alternative solutions.

I hate to say it but would you have expected almost everything to be sold in one go, within 15 minutes of the shop opening?

Just because you're a lawyer doesn't mean you're even remotely right.

1. My wife, kids, and assorted pets point out my errors hourly.
2. But of course, it doesn’t mean you’re correct either, even though you’ve made the insinuation twice. However, you seem to be getting emotionally involved in something you have no interest in. I am not sure why.

All the rest I’ll leave off as “wall of text” makes Frazzled cry, and by that I mean I can’t be arsed to parse through it.

Oh wait I found a piece I can look at without cleaning out my eye sockets with a rusty spoon:

But it still was kind of a "Not Cool Bro" move.

No it wasn’t.

Toodles.

If that's a wall of text to you, I don't know how the heck you read a case file.

Kanluwen wrote:If that's a wall of text to you, I don't know how the heck you read a case file.

I get paid.

Well, that might be a good motivator.

Thank God I'm not interested in becoming a lawyer. Just a cop.

You come across as beligerent, argumentative, and always convinced you're right. You'd make a perfect cop.

All right all right move along now...personal attacks are not appropriate.

seejay wrote:You come across as beligerent, argumentative, and always convinced you're right. You'd make a perfect cop.

You spelled "belligerent" wrong.

I had a bet with myself you'd pick up on that, I won

Wait...
Your pups are trained forensic scientists now, Frazzled?

One more time then I get snippy.

Quit the personal remarks.

Apologies
Was only joking and no intent of winding you up the wrong way.

Just thought the picture was cute.

Chibi Bodge-Battle wrote:Wait...
Your pups are trained forensic scientists now, Frazzled?

Team Weinie is fully versed in the criminal arts*

*TBone has been hiding the bones for Millenia.

Frazzled wrote:[color=red]One more time then I get snippy.

Quit the personal remarks.

Not quite a personal remark. "you come across as..." Isn't the same as saying "You are a..."

If you get my meaning.

Chibi Bodge-Battle wrote:Apologies
Was only joking and no intent of winding you up the wrong way.

Just thought the picture was cute.

No harm wasn't referring to you Chibster.

brother_zach wrote:

cgage00 wrote:

Cottonjaw wrote:Uhh.. was this a GW employee? Or is this an independant retailer? Because if he seriously pointed at you and said "He bought them all" then he needs to be fired.

This doesn't seem to reflect the "Outrageously good customer service" they require of their employees on the application. (So what. I've read it. Make something of it.)

Sadly it was a GW employee. But I filed a complaint about a GW employee that let some kid nerd rage and break my Swarmlord model. All they said was well don't go back there. Needless to say I buy 99% of my stuff online have my own table for gaming with my friends and go to Local RTTs not hosted at a GW store.

Told you not to come back? What kind of business is that?

Oh wait, thats GW.

Personally, I would have given one of the boxes to the kid's parent for them to purchase, since it's his birthday and all. I just like bringing happiness to kids, because growing up sucks. I mean, he's a kid, and probaly doesen't get to spend money on war dudes like a grown man could. Plus, do you really need all that stuff at one time? You could wait or order the rest online. I personally do not make hobby purchases over $150 at one time, even if I'm starting a new army.



Morally, legally, and ethically, you're in the clear. First come first serve, and the store should have stocked more models. We Americans have a sense of entitlement thats often greater than what we deserve. Other countries hate us because our kids cry over toys when their children cry of hunger and sickness.

/rant.

I'am English and I DON'T hate America. 99% of your country is very nice, I've been there myself, and enjoyed both trips

seejay wrote:

Frazzled wrote:[color=red]One more time then I get snippy.

Quit the personal remarks.

Not quite a personal remark. "you come across as..." Isn't the same as saying "You are a..."

If you get my meaning.

Wait, you're not getting that DON'T WITHFRAZZLEDHEBANSPEOPLEJUSTBECUASEHISLUMBAGOISACTINGUP thing are you...

My bad
Combo of cross over postings and a guilty conscience on my part causing paranoia

The internet is the Devil's own tool for making misunderstandings

I'm not fething with you, just discussing semantics!

Chibi Bodge-Battle wrote:My bad
Combo of cross over postings and a guilty conscience on my part causing paranoia

The internet is the Devil's own tool for making misunderstandings

This should help.

I don't know how often GW supplies its stores, but my guess is (like most retail game stores) not more than once a week.

So, OP bought 6 boxes and the guy behind him bought one. Sold Out. Notice anything?

Yes, GW does this on purpose to jack up demand. It's a fairly common tactic in retail and they are nefariously and infamously unfair when dealing with independent stockists when it comes to supply of new mini kits. I remember the Fortress of Redemption our local store ordered 10 in hopes of getting 5 and got 1. Meanwhile his competitor got whatever he ordered and had stock on hand for at least 2 weeks. GW does stuff like this and they do it on purpose.

The math is obvious. OP, don't feel bad. Next time hang out outside the GW store, jack up the price to $40/box and sell them to the birthday brats (OK, if you do that then maybe you should feel bad...).

Why are we fighting again? Let's just go get some booze and we'll all fine again.

Dark wrote:Why are we fighting again?

Because we're on the internet.

Whats gets me Is why did a GW store only have 8 boxs of them...... You would think they would have a whole lot more....just saying.....