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Post by: Siygess
You had me at.. battletech.
Oh, you know what might be neat? A couple of hills, forrests and cities as 2D neoprene terrain, already cut out into a hex compatible shape. Heck, couple that with some plain MDF risers and you could have a good solution to multi level hills for those who dont use heroscape tiles.
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Post by: DeepCutStudio
@Siygess ah, yes, those are in WIP stage now 
And while at it: We have just released a new range of dice trays! This new set aims at historical and cultural concepts represented in unique and iconic way. Most suitable with various boardgames or historical miniature games, helps to keep the tokens organized as well as sustain an enchantment to give your rolls +1 when needed. Check them out at https://www.deepcutstudio.com – home of dice trays.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: DeepCutStudio
New game mat release! With the new streamlined game from Corvus Belli in the shelves, comes new ways to play it as well. Coldstorm design is our long-awaited opportunity to explore sci-fi inspired winterlands, be it battlefields for PanO, Rebels or even Space Wolves. Check it out and see what you make of it at https://www.deepcutstudio.com – home of game mats.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: DeepCutStudio
New game mat release! Realm of Light design continues the journey through the worlds of Warhammer and plays with the concepts of geometry and symmetry, providing it all in a beautiful and convincing battlefield to play your games on. Come check it along with other realms releases at
https://www.deepcutstudio.com – home of game mats.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: Modock
What a gorgeous and unique mat!
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Post by: lord_blackfang
Man it's one of those that look great on their own but make it awkward to place terrain.
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Post by: DeepCutStudio
@Modock, thanks!
@lord_blackfang, yet you can also see those crystal locations as suggestions for a 3D scenery element. And while at it - something with less restrictions:
New game mat release! And not just any battlefield, but a Realm of Metal!!! Share a keg with dwarves, bring your own Waaagh beat to the party and have some fun with slashers and bashers or just bare fists. New design not only brings out the essence of the strange evershifting lands but provides great opportunities for weird steampunk or occult scenarios as well. Check it out at https://www.deepcutstudio.com – home of game mats.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: lord_blackfang
The palette is a bit jarring, tho I totally get it and it is appropriate. Might look better in person when it's not condensed into a tiny image and each color gets its own space. Seems to be some very nice fine texturing going on there.
Excited to see what you do for the remaining relams.
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Post by: DeepCutStudio
New game mat release! Following Warhammer worlds steps, the new Realm of Beasts game mat has just seen the daylight. Immerse yourself in the battles of orcs, ogres and monsters, clashing continuously in the untamed lands. Design boasts exciting visuals, special techniques to transform the background into a live battlefield and… Bones. A serious amount of bones to remind that you wandered too far from the safe path. Count them all at https://www.deepcutstudio.com – home of game mats.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: lord_blackfang
Oh I like this one, it's subtler than the others, easy to place terrain and in colors that will mesh with deserty and grassy pieces. Will be in my next order.
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Post by: DeepCutStudio
New game mats compatible with latest WH40K 9th edition have just been released! More than 10 different designs, sizes 44x30, 44x60 and 44x90, various materials, including mousepad or double-sided, all available right here and right now. Deploy your army for the fresh new tactics, take control, obliterate your opponent. Grab the new battlefield at https://www.deepcutstudio.com – home of game mats.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: DeepCutStudio
New game mat release! For all of you sailing ships, firing canons and swinging swords – let’s take your battles to the Caribbean waters! New game mat expands your choice for naval action and offers new ways to play your games. Available in various sizes and multiple material options, packed for instant action. Check it out at https://www.deepcutstudio.com – home of game mats.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: DeepCutStudio
New game mats release! More than 20 different designs have just became available in size 22x30 and compatible with Warcry or Kill team. That includes a selection for various settings for the grim dark future or fantasy realms to play your skirmishes on. Check them out and pick your favourite at https://www.deepcutstudio.com – home of game mats.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: DeepCutStudio
New game mats release! That’s 4 new grassy and vegetation designs for your historical or nature themed battlefields. New designs boast smaller and sharper textures, suitable for historical scale yet providing plenty of options for highly detailed 32 mm scale tables as well. Expect more themes in the near future, meanwhile check these out at https://www.deepcutstudio.com – home of game mats.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: DeepCutStudio
New game mats release! This time it’s 4 new desert designs in various tastes and looks. Wage your battles in Africa, Middle East or Tatooine? We’ve got you covered! The mats are suitable for historical scales as well as usual heroic size tables, boast premium mousepad material and high definition prints and are available in various custom size and grid choices. Check them out at https://www.deepcutstudio.com – home of game mats.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: DeepCutStudio
New game mat release! Necrons have just got their own turf to fight for. A dedicated battlefield of harsh Tomb World is available in multiple sizes, including the new standards compatible with 9th edition rules. Premium materials, high definition print, fine attention to details – check them out at https://www.deepcutstudio.com – home of game mats.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: Tastyfish
I do like the sea mats, but what I think would be great would be a sea mat that has a matching coast mat, which then lines up with a land mat.
Something for a full beach landing or pirate adventure campaign.
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Post by: DeepCutStudio
@Tastyfish: that's already done and available with Grass, Beach and Waterworld designs on our website:
https://www.deepcutstudio.com/product/wargames-terrain-mat-grass/
https://www.deepcutstudio.com/product/wargames-terrain-mat-beach/
https://www.deepcutstudio.com/product/wargames-terrain-mat-waterworld/
And while at it: new objective markers for WH40k have just been released! The new sets come in two flavours: cyber-undead and imperial-proud. 8 pcs per set, each with unique identifier and high detail print, cut by flawless robots to extreme precision. Earn your victory points with style at https://www.deepcutstudio.com
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: lord_blackfang
Nice!
Hey, any chance to lower the cost of 22x30 in Print-o-mat? It's priced the same as a 3x3. Plus I think Print-o-mat always charges based on the longer dimension, which isn't great for any of the new GW sizes.
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Post by: DeepCutStudio
@lord_blackfang that's in our to-do list and generally custom mat price depends on square meters of the print.
And while at it: new game mats release! Two new aerial game mats have just become available for your dogfights. Bring you action over sandy desert or a lightly populated countryside and leave your opponent scattered on the ground. Check these two new releases along with other available battlefields at https://www.deepcutstudio.com – home of game mats.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: DeepCutStudio
New game mats release! All our official Infinity game mats have just been updated and are now compatible with Code One battlefield sizes. Every faction gets their playground so why not pick your favorite and give them a ride before dwelling deeper into N4? Check them out at https://www.deepcutstudio.com – home of game mats.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: DeepCutStudio
New game mat release! And it is a dedication to everyone enjoying boats, ships and sandy beaches. The new Islands battlefield offers a variety of options for your naval or pirates inspired games, be they historical or heroic scale. When you need to set a foot on new lands – start your journey at https://www.deepcutstudio.com – home of game mats.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: DeepCutStudio
New game mat release! Realm of Life design joins the fantasy worlds to fight your Warhammer battles on. Secure the lands with the help of wood elfs or their pointy cousins? Trample life with festering chaos feet? Or just let your band wander the mystical lands in search of adventures – the possibilities to build new battlefields are countless. Give it a try at https://www.deepcutstudio.com – home of game mats.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: lord_blackfang
Aww not a fan of that one, looks like someone made swirlies with the smudge tool on a grass mat.
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Post by: DeepCutStudio
@lord_blackfang - those pointy eared elves did that!
New game mat release! We just couldn’t hold our excitement for the new edition of WH40K and released a new game mat dedicated to the game. Imperial Sector is the latest addition to the plethora of playmats you can find on our website, waiting to tingle your imagination to build new battlefields. Will this be your new outpost for the marines? Or a turf for your gang in the Underhive? Lots of choices at https://www.deepcutstudio.com – home of game mats.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: DeepCutStudio
New game mat release! Or rather an update of full range of Blood Bowl mats to be compatible with Second Season of the game. Enjoy your matches on premium mousepad boards, fully equipped with tables and essentials for the smooth and easy game experience. Check them out at https://www.deepcutstudio.com - home of game mats
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: Dirk
 DeepCutStudio wrote:
New game mat release! We just couldn’t hold our excitement for the new edition of WH40K and released a new game mat dedicated to the game. Imperial Sector is the latest addition to the plethora of playmats you can find on our website, waiting to tingle your imagination to build new battlefields. Will this be your new outpost for the marines? Or a turf for your gang in the Underhive? Lots of choices at https://www.deepcutstudio.com – home of game mats.
The streets are diagonal! So much better then the killteam boards of GW. Terrain really needs to be at an angle to obscure as much firing lines as possible, especially on the newer smaller sizes where you have even less space to put stuff... ill have to get this one at some point...
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Post by: DeepCutStudio
New game mats release! Let us share our excitement to launch the new range of official Bushido playmats. Three new designs are here to wage your battles on, all in premium mousepad finish. Outwit, outfight and outlive your opponent while standing firm on the new grounds. Check them out and pick your favorite at https://www.deepcutstudio.com - home of game mats
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: T'omb
Please make Tengu Mountain in 44x60 or 6x4. The combination of snow, rock and cobble is lurvley.
Cheers!
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Post by: Hanskrampf
T'omb wrote:
Please make Tengu Mountain in 44x60 or 6x4. The combination of snow, rock and cobble is lurvley.
Cheers!
Seconded! The mountain is an awesome design, would buy in an instant in 4x6'
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Post by: DeepCutStudio
Thanks guys, looks like that rocky mountain design will see the daylight in larger size sooner than later. And while at it:
New prepainted scenery has just been released! The new range comes in sci-fi desert buildings theme and needless to say they will serve you well for your SW Legion games or any other futuristic settings and sandy battlefields. Check out these 5 new resin cast, prepainted and ready to use out of the box houses, pick them while they’re hot, build the battlefield worth fighting for. Available at https://www.deepcutstudio.com
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: DeepCutStudio
New game mat release - Infinity Ariadna battlefield just got a facelift. With your feedback in mind and the upcoming expansion for Code One behind the corner, we reimagined their cold and harsh environment on the new updated game mat. More tech, more frost, more ruins and rust – check it out at https://www.deepcutstudio.com – home of game mats.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: DeepCutStudio
New game mat release! The Dark Gods now have their personal battlefield to wage wars on and beat those stormcasts around. Establish yourself in these twisted lands and take the mortal realms like they are granted for you. Check this new battlemat at https://www.deepcutstudio.com – home of game mats.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: Snotcatcher
Loving a lot of these recent designs for sure! Don't suppose you'd be adding the newer Infinity designs to the Print-O-Mat section any time soon? Particularly fancy picking up a double sided mat with the PanOceania design for CodeOne.
Another thing that would be amazing would be the option to rotate the design, even if only in 45° increments. Much prefer playing Infinity with streets offset to the deployment zones rather than parallel!
Cheers
Chris
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Post by: DeepCutStudio
@Snotcatcher - thanks! Infinity mats are available as single sided versions only and rotation.. We might have something planned along these lines.
But while at it: new game mat release! Final realm for Warhammer AoS gets a dedicated battlefield – Realm of Shadows. It’s a land of secrets and riddles, where truth and lies merge and anything can happen once you step into the mist. Check this and other great game mats from the realms series at https://www.deepcutstudio.com – home of game mats.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: lord_blackfang
That looks more like a smallscale aerial map
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Post by: DeepCutStudio
New game mat release! For those who like their games cold and frosty and simple snow won’t do – we have a new battlefield for you. With just enough sharp rocks, slippery peaks and nasty cracks to twist your ankle – the new Mountains design brings new (cold) winds to your games. Come, check it out at https://www.deepcutstudio.com – home of game mats.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: Grumpy Gnome
My wife and I are big fans of Deep-Cut Studio mats. We highly recommend their products and their customer service.
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Post by: DeepCutStudio
@Grumpy Gnome: our hats off to you!
New game mats release! 7 different designs for the Blood Bowl Sevens game have just hit the shelves. For when you want a faster victory (or humiliation) and full game won’t do – grab yourself one of these fine pitches and enjoy the smaller version of one of greatest miniature sports games ever made. Available at https://www.deepcutstudio.com – home of game mats.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: DeepCutStudio
New game mat release! The vampires are coming and along with them – a new Burial Grounds battlefield. The new design envisions desecrated graveyards, where the bloodthirsty dwell and raise their armies. Will you take claim of these lands or wander around to purify them? The choice is yours at https://www.deepcutstudio.com – home of game mats.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: anab0lic
Nice colouration on that one ^^
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Post by: Shadow Walker
I like this one. Really gives the feel of the old graveyard.
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Post by: lord_blackfang
Should go great with the GW Mausoleum
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Post by: DeepCutStudio
Thanks, guys!
And something to shuffle the cards around: New game mat release! The latest Terra Cimmeria and Vastitas Borealis fan made expansions for terraforming Mars have made it to our shelves. Check these two new boards that allow you to play the game in new enjoyable ways - available at https://www.deepcutstudio.com – home of game mats.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: DeepCutStudio
New wave of model trees have just been released! Realistic looks, painted, special flocking techniques to represent real species, convincing sizes. All are ready to use out of the box and are available as single models or sets to cover a table in quick and easy way. Check them out at https://www.deepcutstudio.com – now home of model trees?
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: DeepCutStudio
New game mat sizes, a full fantasy range compatible with the upcoming 3rd edition of Warhammer AoS have just been released! With the upcoming new ruleset just behind the corner, more than 10 designs are updated to go along with the new ruleset and scenarios. Let’s get ourselves prepared at https://www.deepcutstudio.com –home of game mats.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: DeepCutStudio
New game mat release! Our Cobblestone Streets battlemat not only gets a serious facelift, but is also available in new sizes for the upcoming Age of Sigmar rules. Plenty of new visual elements await to bring your battles to the new level of immersion. Check this new game mat at https://www.deepcutstudio.com – home of game mats.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: DeepCutStudio
New game mat release! Craftworld gets the dedicated release in all its glory and majesty. Planet size spaceship, home of.. remnant space elves? Abandoned lizardfolk megapolis? Aethereal plane shaped by wild magic? You decide at https://www.deepcutstudio.com – one stop to build your battlefields.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: DeepCutStudio
New game mat release! Rotten Garden is the playground for the Great Unclean One and the likes. Corrupted and decaying, the landscape thrives in the never-ending cycle of pestilence and death. This is one of those love it or hate designs. Check it out at https://www.deepcutstudio.com to decide which side are you on.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: DeepCutStudio
We are waving goodbye to Orktober with a release of dedicated Warhammer 40k objective markers for those nasty greenskins. Painted in simple, easy to recognize symbols, they are also red, so you know your orcs will understand what’s what and will get there fasta. Check out for yourselves at
at https://www.deepcutstudio.com – home of battlefields.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: Tiberius501
Wow, not heard of this place before but it seems great! Do they ship to Aus? Honestly some of the coolest game mats I’ve seen and I love that most, if not all, have the different size options.
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Post by: DeepCutStudio
@Tiberius501 - we do, yes. And also:
New book of RPG maps is out! Volume 3 features 24 highly detailed sci-fi / cyberpunk themed maps, that cover majority of encounters that you can think of. Each page is compatible with water based pens and markers for a smooth gameplay and features a grid to make those combats easier. Check it out at https://www.deepcutstudio.com – home of battlefields.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: DeepCutStudio
Yet another book of RPG maps is out! Volume 4 is all about fantasy encounters, ranging from rooftop chases in medieval city, to battles in icy peaks or depths of the Underdark. As usual, all our maps come with grids and are compatible with water based pens and markers. Check it out at https://www.deepcutstudio.com – home of battlefields.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: DeepCutStudio
New game mat release! We roll back our sleeves and start new releases extravaganza for the year. Latest design is heavily inspired by the season and is called Stalingrad. Deploy your forces in the wintery outfit, dig yourself in the dirty trenches and melt the snow with gunfire. The game mat comes in sizes suitable for most historical settings and Warhammer tables alike. Check it out at https://www.deepcutstudio.com – home of battlefields.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: Hanskrampf
Wow, that looks pretty awesome!
Does it have stuff like tank tracks, ammunition casings, etc. or anything else preventing fitting it in historical or fantasy settings?
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Post by: DeepCutStudio
@Hanskrampf: it kind-a does, but those are very abstract and more a hint of tracks, than actual tracks.
And while at it - new prepainted scenery has just been released! Gothic Ruins range steps in and needless to say it’s absolutely great with wh40k, industrial gothic or grimdark sci-fi battlefields. Ready to use straight out of the box, these buildings will boost your table with high attention to details and usability. Check them out at www.deepcutstudio.com – home of battlefields.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: DeepCutStudio
New game mat release! We heard you, we promised and we did it – your troops can now visit exotic tropical beaches, enjoy unlimited sunbaths, finest sift sand and crystal clear waves at the shores. The package comes with ‘all you can shoot’ unlimited supply of ammo and for those visiting with heavy equipment – we have optional landing pads and reinforced sectors for your convenience. Early visitors get to pick the best spots, so don’t wait – grab your chance now at www.deepcutstudio.com – home of battlefields.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: DeepCutStudio
New game mat release! Ash Wasteland is a tribute to all the gangs of Necromunda and their fights in barren outskirts. But you will also find plenty of opportunities to stomp those grounds with your WH40K army or any other sci-fi or post-apocalyptic themed troops. Check it out at www.deepcutstudio.com – home of battlefields.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: lord_blackfang
Did you guys massively jack up the price of custom mats? A two-sided Kill Team sized mat is 80€ 
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Post by: schoon
Yeah, Deep Cut mats are NOT cheap.
... but they are VERY nice.
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Post by: DeepCutStudio
New game mat release! Our recent Imperial Palace release brings the battles behind the walls and into the courtyards and the streets of mighty cities. Lead your troops into the Horus Heresy glory, smash some faces the Stormcast way or rally your army for any other pillaging mission on this great battlemat. Check the new design at www.deepcutstudio.com – home of battlefields.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: DeepCutStudio
New game mat release! When grass is too lush and sand is too dirty, out steps a new design with just the right mix of both. Iberian Plains game mat is available in all common sizes, can be customized with hexes or grids or tuned to match your specific battlefield projects. Check it out at www.deepcutstudio.com - home of battlefields.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: pleasestopit
What you buy:
What you get:
Seller thinks the color difference is okay and takes his time to solve the issue and starts by haggling a refund...
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Post by: lord_blackfang
That's super scummy. I must have a dozen Deep Cut mats by now and they're all good, but I'm never going to risk buying another if their customer support is worthless in case of a misprint.
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Post by: NAVARRO
Colour difference is not ok at all, the site picture has yellow but you got a misprint, almost like no yellow ink was printed... 
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Post by: Ian Sturrock
Yeah that's very poor. :(
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Post by: DeepCutStudio
In the end misprinted mat fully refunded, sorry for being slow with replies during weekends, and while at it:
New game mat release! Row your longboats to glory on this fine new Icy Waters battlemat. Longboats too humble for your gang? Bring those galleons full of canons then! The design is compatible with heroic scale games as well as smaller scale historical settings. Check this great playmat at www.deepcutstudio.com - home of battlefields.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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Post by: lord_blackfang
That's not what the buyer says
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Post by: Irdiumstern
How did that get through quality control?
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Post by: pleasestopit
@Deepcut Please do not lie. I sent an email telling you that I will be shipping the whole order back not just the faulty mat because I am unsatisfied of how I was treated and how long it took to just get a refund for a faulty product.
I have only received a partial refund for the faulty mat and it was from Paypal because I initially disputed the amount for the faulty mat (value 139.99 Euro) out of the total value of the order (value 201.7 Euro). I have sent back the order and I am missing 61.71 Euro and all of the mats (1 double sided mat 60x44 and 2x 20x33 mats) have been returned within the 14 day return window policy (no questions asked) that is part of the European Consumer Protection Law.
Currently it has been a month since the beginning of this issue which could have been resolved several times by now within a day. I do not like wasting my money just so I get stressed and waste more of my time and would also want others to not go through what I have gone through. Like I mentioned in my last mail, I want the refund by the end of the week. You have not responded to it in 3 days now.
I have attached proof of my conversations with you and I will provide any transparency needed to prove that I have not omitted anything for my benefit.
Edit: Forgot to add, you did not admit it was misprinted when I first emailed you and tried to haggle a partial refund and claimed that the color difference was accounted for on the website. Which one is it now ?
Edit2: Added photo proof of what I mentioned in the first edit.
Edit3: Fixed spelling error
3
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Post by: csurfleet
Almost bought one of these yesterday, glad I decided not to now, what a ***tshow!
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Post by: Theophony
And here I was about to order the Icy Waters Battlematt to display my Greyjoys on.
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Post by: Fayric
@pleasestopit
I dont know what to think.
First, I dont expect deep cut studios to be a big company, so some patience in dealing with this would be expected.
Also, I think their first response to offer you a 20% refund AND keep the misprinted product is a fair and simple first solution you may or may not agree to (that I myself would probably settle with).
Also, its not quite fair to say they have dragged this out for a month. It have been about 20 days since your first mail. You got your money back for the faulty product after a week. Then you started a new issue for the rest of the shipment.
Ofcourse, its fair enough to call them out here, and people can make up their own minds. I dont think I would hesitate to buy from them though.
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Post by: pleasestopit
 Fayric wrote:@pleasestopit
I dont know what to think.
First, I dont expect deep cut studios to be a big company, so some patience in dealing with this would be expected.
Also, I think their first response to offer you a 20% refund AND keep the misprinted product is a fair and simple first solution you may or may not agree to (that I myself would probably settle with).
Also, its not quite fair to say they have dragged this out for a month. It have been about 20 days since your first mail. You got your money back for the faulty product after a week. Then you started a new issue for the rest of the shipment.
Ofcourse, its fair enough to call them out here, and people can make up their own minds. I dont think I would hesitate to buy from them though.
What a strange hill to die on but sure, i'l reply.
First, I am glad you are also concerned about my health issues that were aggravated by the stress the company caused, you seem to care about everyone. However I do not care what size the company is, their business and how they run is their problem not mine, I find it amusing this is used as an argument as if it had any validity. Will add this, because when Deepcut made the return request via Paypal they provided incomplete return information and I had to google to make sure I had the right address and found what appeared to be a business site, as you can see they are not starving and don't need to defend them: https://rekvizitai.vz.lt/en/company/deep_cut_studio/ .
My concern is to pay for a product and receive the ordered product, I paid for the product and thus my part of the contract was fulfilled , I received a faulty product thus the company according to European Consumer Law has to rectify this with a replacement or full refund with no additional costs to the client. I had to pay for shipping and Paypal offered to cover the costs, so Deepcut Studio is operating in illegality.
Slow response and haggling is a scummy practice that is used often to try to tire out a customers and/or have the 14 day return no questions-asked window pass. There is no room to haggle here, this is pure bait and switch moreover I see you have ignored the part where the seller didn't admit the item had problems and tried to pass the blame on me or my monitor (indirectly) and then admits here that it was faulty.
I do not know where you got the idea I got my money back after a week since contacting them but okay. If you are friends with the company I can understand where you are getting your information from.
And lastly please do not try to manipulate what I said, I clearly said "almost a month".
Edits: Spelling... like always
131978
Post by: bobthe4th
Fayric wrote:@pleasestopit
I dont know what to think.
First, I dont expect deep cut studios to be a big company, so some patience in dealing with this would be expected.
Also, I think their first response to offer you a 20% refund AND keep the misprinted product is a fair and simple first solution you may or may not agree to (that I myself would probably settle with).
Also, its not quite fair to say they have dragged this out for a month. It have been about 20 days since your first mail. You got your money back for the faulty product after a week. Then you started a new issue for the rest of the shipment.
Ofcourse, its fair enough to call them out here, and people can make up their own minds. I dont think I would hesitate to buy from them though.
Yeah from the attached emails OP instead of reacting to the clearly stated initial offer (could have rejected the offer and stated why, and if the reaction was "not our problem" then I'd have more sympathy) has lost patience and instigated a refund through PayPal.
Maybe there are missing emails, but the only ones posted are polite and fairly reasonable responses - OP was the one who escalated the issue and got PayPal involved (which causes all sorts of issues for retailers), and appears to have sent back the order without first confirming that's what Deepcut wanted or even given them notice.
A bit of patience could easily have resulted in a full or increased refund plus potentially keeping the order, and both parties being happy, is the take away lesson here!
132118
Post by: pleasestopit
bobthe4th wrote: Fayric wrote:@pleasestopit
I dont know what to think.
First, I dont expect deep cut studios to be a big company, so some patience in dealing with this would be expected.
Also, I think their first response to offer you a 20% refund AND keep the misprinted product is a fair and simple first solution you may or may not agree to (that I myself would probably settle with).
Also, its not quite fair to say they have dragged this out for a month. It have been about 20 days since your first mail. You got your money back for the faulty product after a week. Then you started a new issue for the rest of the shipment.
Ofcourse, its fair enough to call them out here, and people can make up their own minds. I dont think I would hesitate to buy from them though.
Yeah from the attached emails OP instead of reacting to the clearly stated initial offer (could have rejected the offer and stated why, and if the reaction was "not our problem" then I'd have more sympathy) has lost patience and instigated a refund through PayPal.
Maybe there are missing emails, but the only ones posted are polite and fairly reasonable responses - OP was the one who escalated the issue and got PayPal involved (which causes all sorts of issues for retailers), and appears to have sent back the order without first confirming that's what Deepcut wanted or even given them notice.
A bit of patience could easily have resulted in a full or increased refund plus potentially keeping the order, and both parties being happy, is the take away lesson here!
I have only posted screenshots of my recent mails and not all of them with Deepcut.
I had rejected the offer and asked for a replacement or refund which is well within my right as citizen in Europe from which I got no response for 3 days afterwards I had started a Paypal request dispute (Paypal puts both me and the seller in a room to talk it out). I receive a mail from the seller saying they will respond on Paypal, a day passes and they didn't. Paypal encourages if seller seems unresponsive to escalate to a dispute, which I did. I've encountered delay tactics in the past and will no longer comply with this practice.
My first mail was informing them the mat I ordered was not the color on the website. In one email they requested a photo which I complied to. Another day passes another email requesting an order number. Which I complied to. And then another and I received their response, brushing off the clear issue as color difference because of my monitor and offering a 20% refund, mind you it was worded as an initial offer, this means more haggling to come for me..
I informed the seller due to how I was treated I will be sending the full order back and awaiting a full refund. If you are not aware of the law works in the EU, I will simplify it. If within 14 days of receipt I can return the purchase for a full refund with no questions asked, products of course have to be in the same state I received them in (undamaged, unused, etc.), this is not up to what the seller wants, I merely have to inform them of my intent to withdraw from the contract and send the products back.
There is no room for patience in this case as you can clearly see the picture of the mat I received and saw their first reaction to it. It is insulting, I was polite and patient enough. Not everybody has time to haggle for a product they didn't purchase.
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Post by: Theophony
I guess it's up to Deep-Cut now,
Hopefully you post if they make it right. I understand time constraints, but looking at their offer all I can say is that is pretty standard to see if the buyer would be willing to just take it at a discount. Hopefully it settles quick, I'd really like that mat for my Greyjoys to be displayed on (especially since the rules update as they are not getting played).
Keep us informed.
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Post by: Psychopomp
 Theophony wrote:I guess it's up to Deep-Cut now,
Hopefully you post if they make it right. I understand time constraints, but looking at their offer all I can say is that is pretty standard to see if the buyer would be willing to just take it at a discount. Hopefully it settles quick, I'd really like that mat for my Greyjoys to be displayed on (especially since the rules update as they are not getting played).
Keep us informed.
Any company that responds to evidence of a quality control failure in their product with, "How about I only keep 80% and you make do with what I sent?" is never getting my business again.
132118
Post by: pleasestopit
Final update:
The seller has sent the rest of the refund via Paypal. The whole ordeal has left a bitter taste in my mouth and wasted my time. I hope that Deepcut has learned from this experience and will do a better job at quality control at the very least contact the seller letting them know that something went wrong during the print process and send a picture of the mat and ask if the customer would be okay with it plus a small refund 10-25%.
I am sure some would accept this and be very happy for being contacted before hand and would recommend the shop. I would not accept the offer but would 100% recommend a shop that is transparent and tries to do the customer right. After all, both the seller and customer are human.
82375
Post by: DeepCutStudio
Indeed, took us extra time and effort to sort out multiple communication sources, refunds and mismatches between those, but all is solved in the end. We also wish it could have been easier and faster with simple direct communication.
And while at this - new game mat release! Star Wars Shatterpoint is out, so are the new game mats for the game. Selected designs are available with objective marking to make your games easier and more enjoyable. Check them out at www.deepcutstudio.com - home of battlefields.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
82375
Post by: DeepCutStudio
New game mat release! Winter Town design hits the shelves and brings a cool breeze to your battlefields. Draw your swords, rifles or snow balls on this setting and scale-free mat, build a battlefield for any game that you play. Check it out at www.deepcutstudio.com - home of battlefields.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
82375
Post by: DeepCutStudio
New game mat release! Jungle design is the latest addition to our ever-growing range of battlemats for miniature wargames. It is compatible with most historical scales and is available in popular battlefield sizes. Check it out at www.deepcutstudio.com - home of battlefields.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
82375
Post by: DeepCutStudio
New game mat release! Desert City is a dedicated design for Star Wars Shatterpoint miniature game. Not only it has optional objective markings to ease your gameplay but it is also available in multiple sizes, including those compatible with SW Legion or other sci-fi settings. Come check it out at www.deepcutstudio.com - home of battlefields.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
113406
Post by: Himmelweiss
1.25 inch hex sizes are wrong for battletech.
Official battletech hex size is about 33mm (about 1.3 inch) measured from flat to flat.
And yes, this matters a lot, especially if you want to use custom made terrain, 3D terrain etc. or the newest battletech products from GF9 (Hextech) that are actually coming with correct battletech scaled hex sizes.
Download the official hex map pack from catalyst, measure one hex there and see for yourself:
https://store.catalystgamelabs.com/products/mappack-wwe2018-terrain-set
82375
Post by: DeepCutStudio
@Himmelweiss - our releases for Battletech will remain with the default 1,25 inch hexes, which have been a standard for the last few years and no updates in the rules were released to change it. Meanwhile you can order a custom game mat with custom size hex layer on it to suit any of your scenery. And while at it..
New game mat release! Gothic Wasteland battlemat is an brand new release for WH40K and all other sci-fi and postapocalyptic games. Along with it we present you a 8mm scale version of the playmat, most suitable for Legion Imperialis or Adeptus Titanicus games. And it comes in a new 5x4 battlefield size as well. Check these two out at www.deepcutstudio.com - home of battlefields.
https://www.deepcutstudio.com
https://www.facebook.com/deepcutstudio
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