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2009/10/09 13:06:47
Subject: Im FIGURATIVELY screwed - help?
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Boosting Space Marine Biker
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I ordered something from eldritchgames.com on the 24th september i still haven't recieved my order. I tried sending an email to see what was up and if they had what i ordered in stock. I got no reply. I checked my account to see if they had taken my money only to see they had taken the £45 twice?!?! I rang the number on there website and it said it was unavailable or disconnected.
What the hell do i do? I can't get in contact with them, i have no miniatures i ordered and to top it off they have taken £90/$145 of me!
Has the company folded, if they have can i get my money, who do i contact?!?!
If anyone lives near here:
22A First Floor
Guildhall Shopping Centre
Exeter
Devon
EX4 3HW
Would you know if its still there?
Any help would be gratefully apreciated!
Slappy :(
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This message was edited 3 times. Last update was at 2009/10/14 16:16:35
Orkeosaurus wrote:I love petty nationalism.
Of course, as an American, that means I must say that soccer sucks, and football (real football... you know, the one where you do everything with your hands) is 10,000 times as good. I mean, football players could probably beat up soccer players, even, because they actually know sports.
MeanGreenStompa wrote:Wow, thanks for the input, here's a tip for you, broken glass is a highly nutritious and often overlooked addition to pizza, try some.
DA:80+S+GMB--I+Pw40k98#+D-A+/eWD236R-T(M)DM+ |
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2009/10/09 13:24:18
Subject: Re:Im literally screwed - help?
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Lady of the Lake
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Did you use Paypal? If you did try to cancel the payment if it's possible.
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2009/10/09 13:29:15
Subject: Im literally screwed - help?
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Fixture of Dakka
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Ouch! In future go with Maelstrom or to be really safe, stick with GW.
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This message was edited 1 time. Last update was at 2009/10/09 13:29:28
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2009/10/09 13:31:56
Subject: Re:Im literally screwed - help?
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Boosting Space Marine Biker
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n0t_u wrote:Did you use Paypal? If you did try to cancel the payment if it's possible.
I did use paypal, but the money has already been taken out of my account. Ill try and look on Paypal though.
I've tried ringing the shopping centre too to see if the shop is there but i can't get through there either.
They have a calender on there site though saying they're running things like trading card tournaments etc throughout October 2009.
:(
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Orkeosaurus wrote:I love petty nationalism.
Of course, as an American, that means I must say that soccer sucks, and football (real football... you know, the one where you do everything with your hands) is 10,000 times as good. I mean, football players could probably beat up soccer players, even, because they actually know sports.
MeanGreenStompa wrote:Wow, thanks for the input, here's a tip for you, broken glass is a highly nutritious and often overlooked addition to pizza, try some.
DA:80+S+GMB--I+Pw40k98#+D-A+/eWD236R-T(M)DM+ |
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2009/10/09 13:33:12
Subject: Im literally screwed - help?
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[MOD]
Anti-piracy Officer
Somewhere in south-central England.
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Ring up BT and ask if the number has been suspended for any reason.
Ring up the Guildhall Shopping Centre and ask if Eldritch Games is still trading.
Once you have discovered if they are still there, you can plan what to do.
If the company has gone into receivership you can contact the receiver and ask for your money back. However, you almost certainly won't get all of it because there will be other creditors with priority.
If you paid by PayPal the best thing is to file a non-delivery report and get a refund.
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This message was edited 2 times. Last update was at 2009/10/09 13:34:44
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2009/10/09 13:33:40
Subject: Im literally screwed - help?
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Boosting Space Marine Biker
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Flashman wrote:Ouch! In future go with Maelstrom or to be really safe, stick with GW.
Well i bought two 'Enigma' Miniatures and some GW paint. On the Enigma site it named eldritch as one of four stores that sell their miniatures in the uk.
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Orkeosaurus wrote:I love petty nationalism.
Of course, as an American, that means I must say that soccer sucks, and football (real football... you know, the one where you do everything with your hands) is 10,000 times as good. I mean, football players could probably beat up soccer players, even, because they actually know sports.
MeanGreenStompa wrote:Wow, thanks for the input, here's a tip for you, broken glass is a highly nutritious and often overlooked addition to pizza, try some.
DA:80+S+GMB--I+Pw40k98#+D-A+/eWD236R-T(M)DM+ |
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2009/10/09 13:35:37
Subject: Im literally screwed - help?
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[MOD]
Anti-piracy Officer
Somewhere in south-central England.
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When phoning fails send a recorded delivery letter. That way you can track if it is delivered.
Automatically Appended Next Post:
I am moving this thread to Dakka Discussions.
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This message was edited 1 time. Last update was at 2009/10/09 13:36:00
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2009/10/09 13:38:08
Subject: Im literally screwed - help?
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Fixture of Dakka
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Slappywag wrote:Flashman wrote:Ouch! In future go with Maelstrom or to be really safe, stick with GW.
Well i bought two 'Enigma' Miniatures and some GW paint. On the Enigma site it named eldritch as one of four stores that sell their miniatures in the uk.
Sorry, made the admittedly sweeping assumption that you were buying GW stuff. Hope you get something sorted anyway.
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2009/10/09 13:46:52
Subject: Im literally screwed - help?
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Boosting Space Marine Biker
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cheers guys. Ill see what happens...
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Orkeosaurus wrote:I love petty nationalism.
Of course, as an American, that means I must say that soccer sucks, and football (real football... you know, the one where you do everything with your hands) is 10,000 times as good. I mean, football players could probably beat up soccer players, even, because they actually know sports.
MeanGreenStompa wrote:Wow, thanks for the input, here's a tip for you, broken glass is a highly nutritious and often overlooked addition to pizza, try some.
DA:80+S+GMB--I+Pw40k98#+D-A+/eWD236R-T(M)DM+ |
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2009/10/09 14:22:13
Subject: Re:Im literally screwed - help?
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Longtime Dakkanaut
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Just work with Ebay to get refunded. Open up a dispute and state that the product was never received, they will take it from there. I've had 3 disputes in the past and all three the charges were reversed.
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2009/10/09 15:12:51
Subject: Im literally screwed - help?
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Rampaging Furioso Blood Angel Dreadnought
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Good luck getting a resolution! Oh, 45 quid x 2 is 90 quid, not 80. Like that's going to matter, eh?
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2009/10/09 15:32:51
Subject: Im literally screwed - help?
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Boosting Space Marine Biker
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grizgrin wrote:Good luck getting a resolution! Oh, 45 quid x 2 is 90 quid, not 80. Like that's going to matter, eh?
Ha ha that made me smile. Oops...
To clarify i purchased of a online store that offered paypal as a payment method.
I got through to the shopping centre and i spoke to a guy who said he would give the shop owner my contact details and then he'll phone me. So the shop exists, its still there so hopefully ill get it sorted.
Slappy
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Orkeosaurus wrote:I love petty nationalism.
Of course, as an American, that means I must say that soccer sucks, and football (real football... you know, the one where you do everything with your hands) is 10,000 times as good. I mean, football players could probably beat up soccer players, even, because they actually know sports.
MeanGreenStompa wrote:Wow, thanks for the input, here's a tip for you, broken glass is a highly nutritious and often overlooked addition to pizza, try some.
DA:80+S+GMB--I+Pw40k98#+D-A+/eWD236R-T(M)DM+ |
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2009/10/09 15:39:09
Subject: Im literally screwed - help?
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[DCM]
Tilter at Windmills
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If you were literally screwed, wouldn't we be congratulating you, or asking about the lucky person?
I think you meant figuratively. [/nitpick]
That said, Paypal does have an option for you to cancel payment for non-delivery, as I understand it. Kilkrazy's suggestions sounded good too.
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Adepticon 2015: Team Tourney Best Imperial Team- Team Ironguts, Adepticon 2014: Team Tourney 6th/120, Best Imperial Team- Cold Steel Mercs 2, 40k Championship Qualifier ~25/226
More 2010-2014 GT/Major RTT Record (W/L/D) -- CSM: 78-20-9 // SW: 8-1-2 (Golden Ticket with SW), BA: 29-9-4 6th Ed GT & RTT Record (W/L/D) -- CSM: 36-12-2 // BA: 11-4-1 // SW: 1-1-1
DT:70S++++G(FAQ)M++B++I+Pw40k99#+D+++A+++/sWD105R+++T(T)DM+++++
A better way to score Sportsmanship in tournaments
The 40K Rulebook & Codex FAQs. You should have these bookmarked if you play this game.
The Dakka Dakka Forum Rules You agreed to abide by these when you signed up.
Maelstrom's Edge! |
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2009/10/09 15:57:20
Subject: Im literally screwed - help?
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Boosting Space Marine Biker
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Mannahnin wrote:If you were literally screwed, wouldn't we be congratulating you, or asking about the lucky person?
I think you meant figuratively. [/nitpick]
That said, Paypal does have an option for you to cancel payment for non-delivery, as I understand it. Kilkrazy's suggestions sounded good too.
Yeah im kinda not too bothered about my grammar at the moment, or my maths.
I can't see the cancel option. I guess that's because the money has already been taken out of my account.
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Orkeosaurus wrote:I love petty nationalism.
Of course, as an American, that means I must say that soccer sucks, and football (real football... you know, the one where you do everything with your hands) is 10,000 times as good. I mean, football players could probably beat up soccer players, even, because they actually know sports.
MeanGreenStompa wrote:Wow, thanks for the input, here's a tip for you, broken glass is a highly nutritious and often overlooked addition to pizza, try some.
DA:80+S+GMB--I+Pw40k98#+D-A+/eWD236R-T(M)DM+ |
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2009/10/09 15:59:54
Subject: Im literally screwed - help?
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Decrepit Dakkanaut
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Also give them some benefit of the doubt with regard the order dispatch (not with taking twice the amount from your bank though...) due to the postal strikes we've been having.
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2009/10/09 16:18:57
Subject: Im literally screwed - help?
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Boosting Space Marine Biker
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MeanGreenStompa wrote:Also give them some benefit of the doubt with regard the order dispatch (not with taking twice the amount from your bank though...) due to the postal strikes we've been having.
Oh yeah of course, I'm just a little angry they didn't say "You may have to wait a while till we send out your order as we don't have the item stocked". I just want to know what the deal is. Yeah the postal strike did spring to mind.
But not replying to email's and not having a phone connected is rather unprofessional - well, to me at least.
I just really wanna start my Nurgle Daemon, i've been waiting aaaaaages... ha ha
:(
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Orkeosaurus wrote:I love petty nationalism.
Of course, as an American, that means I must say that soccer sucks, and football (real football... you know, the one where you do everything with your hands) is 10,000 times as good. I mean, football players could probably beat up soccer players, even, because they actually know sports.
MeanGreenStompa wrote:Wow, thanks for the input, here's a tip for you, broken glass is a highly nutritious and often overlooked addition to pizza, try some.
DA:80+S+GMB--I+Pw40k98#+D-A+/eWD236R-T(M)DM+ |
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2009/10/09 17:37:05
Subject: Im literally screwed - help?
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Dakka Veteran
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You can still dispute the Paypal payment for non-delivery. Try to find that in the details of your transaction and open a dispute. You cannot cancel the payment if they have recieved it but you can dispute it. The funds will be on hold until the other party responds. If they respond with the appropriate documents showing they sent your items, then the funds will be released to the seller. If they fail to prove they have sent the item, you money is returned to your account.
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2009/10/09 17:41:20
Subject: Im literally screwed - help?
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Servoarm Flailing Magos
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Mannahnin wrote:If you were literally screwed, wouldn't we be congratulating you, or asking about the lucky person?
I think you meant figuratively. [/nitpick]
That said, Paypal does have an option for you to cancel payment for non-delivery, as I understand it. Kilkrazy's suggestions sounded good too.
I was going to recommend he learn the phrase "Righty Tighty, Lefty Loosey" to resolve the problem, myself.
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Working on someting you'll either love or hate. Hopefully to be revealed by November.
Play the games that make you happy. |
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2009/10/09 18:26:21
Subject: Im literally screwed - help?
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Decrepit Dakkanaut
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Mannahnin wrote:If you were literally screwed, wouldn't we be congratulating you, or asking about the lucky person?
I think you meant figuratively. [/nitpick]
Um, "literally" == figuratively, didn't you check? 
Anyhow, I hope the OP paid by credit card - then just do a chargeback.
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2009/10/09 19:17:40
Subject: Im literally screwed - help?
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Frightening Flamer of Tzeentch
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I can only wish you luck Slappy. Paypal give you 40 days to get back to them. Are you still in that time frame?
On words:
A literal interpretation of the Bible means that people believe the Creation story and all other stories in the bible as having occurred as written.
When the Bible is read figuratively, it means people read some of the work as symbolic instead of exact representations of what occurred in the past.
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2009/10/09 19:45:53
Subject: Im literally screwed - help?
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Screamin' Stormboy
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If you linked your paypal account to a credit card you may have the option of doing a chargeback through your credit card company. That should only be used if paypal cannot or will not get your items or money back for you.
Also, here in America ripping someone off through the mail is fraud and may constitute a federal felony. You might talk to a legal savvy friend about your local laws. Im sure there is an equivalent in your country.
It makes for an impressive bargaining chip when someone is willfully holding your money or items via mail.
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It could be worse, you could be on fire.    |
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2009/10/09 19:53:46
Subject: Im literally screwed - help?
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Longtime Dakkanaut
United States of England
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I've said this before, and I hope I'm wrong....
Paypal will only offer you a refund if the item was purchased on ebay! I found this out the hard way, whle going through a very similar situation.
Paypal, will allow you to commence a dispute, however, they only facilitate a communication stage! This is pretty worthless, as the reason why you're considering a dispute, is because comms have broken down...go figure!....anyway, as soon as you declare that comms are not working, and wish to take the dispute to the next stage, this is when you find out that Paypal is NOT your friend!
Advice, whether its through Paypal, or in general online shopping, always use your credit card! never direct debit...in this case, your credit card company could cancel the payment, regardless of paypal and their useless methods.
What I will say though, if this company is still trading, which it seems they are! The Trading Standards are the people to call.....look into that, it will end their pirating days, and possibly get your products or money back!
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Man down, Man down.... |
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2009/10/09 21:52:35
Subject: Im literally screwed - help?
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Boosting Space Marine Biker
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Thanks for the comments guys. Unfortunately it was a Debit card - I don't own and do not want a credit card...However, it seems it would have helped immensely in this situation.
They didn't get back to me so it seems im going to have to ring the Shopping Centre again tomorrow. Grrr...Ill give it till the afternoon though.
Slappy
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Orkeosaurus wrote:I love petty nationalism.
Of course, as an American, that means I must say that soccer sucks, and football (real football... you know, the one where you do everything with your hands) is 10,000 times as good. I mean, football players could probably beat up soccer players, even, because they actually know sports.
MeanGreenStompa wrote:Wow, thanks for the input, here's a tip for you, broken glass is a highly nutritious and often overlooked addition to pizza, try some.
DA:80+S+GMB--I+Pw40k98#+D-A+/eWD236R-T(M)DM+ |
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2009/10/10 10:25:46
Subject: Im literally screwed - help?
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[MOD]
Anti-piracy Officer
Somewhere in south-central England.
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Since the shop is still open, it is most likely that the order will be fulfilled.
Under UK law, a postal trading company has 28 days to deliver.
Any good company tries to overachieve greatly on this -- it's not unusual to receive goods the next day if they are lightweight.
I think what's happening at the shop is the guy running it is just inefficient or needs more staff to pack orders and so on.
It's surprising how much effort is needed to get boxes and padding, make up parcels and find time to get to the post office, when you are also trying to run a retail outlet.
All of that is not a valid excuse, of course, just a reason. The worst aspect of everything is the total lack of communication from the show owner.
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2009/10/10 12:20:47
Subject: Im literally screwed - help?
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Boosting Space Marine Biker
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Yeah its the communication that has got me upset because i cant contact them to sort out the double payment issue. I thought they would have made the effort to ring me after the guy at the shopping centre said he would pass my details over. But then again, can i rely on that guy to give my details over, he may have forgot. It's just so frustrating. I would have gone there personally but its like a 188 mile journey...my maths is correct on that one.
EDIT - I just got an email saying i had been refunded the extra £45 they charged me! Im very happy. Although no information on the order taking so long. I assume they are just extremely busy!
 Slappy
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This message was edited 1 time. Last update was at 2009/10/10 12:22:50
Orkeosaurus wrote:I love petty nationalism.
Of course, as an American, that means I must say that soccer sucks, and football (real football... you know, the one where you do everything with your hands) is 10,000 times as good. I mean, football players could probably beat up soccer players, even, because they actually know sports.
MeanGreenStompa wrote:Wow, thanks for the input, here's a tip for you, broken glass is a highly nutritious and often overlooked addition to pizza, try some.
DA:80+S+GMB--I+Pw40k98#+D-A+/eWD236R-T(M)DM+ |
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2009/10/12 16:39:21
Subject: Im literally screwed - help?
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[DCM]
Tilter at Windmills
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Yup. Small shops are frequently disorganized like this.
It's very common for customer communication to suffer if they're understaffed/overworked/disorganized, but it's really critical to get it done for any kind of professional company. It's the cornerstone of customer service.
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Adepticon 2015: Team Tourney Best Imperial Team- Team Ironguts, Adepticon 2014: Team Tourney 6th/120, Best Imperial Team- Cold Steel Mercs 2, 40k Championship Qualifier ~25/226
More 2010-2014 GT/Major RTT Record (W/L/D) -- CSM: 78-20-9 // SW: 8-1-2 (Golden Ticket with SW), BA: 29-9-4 6th Ed GT & RTT Record (W/L/D) -- CSM: 36-12-2 // BA: 11-4-1 // SW: 1-1-1
DT:70S++++G(FAQ)M++B++I+Pw40k99#+D+++A+++/sWD105R+++T(T)DM+++++
A better way to score Sportsmanship in tournaments
The 40K Rulebook & Codex FAQs. You should have these bookmarked if you play this game.
The Dakka Dakka Forum Rules You agreed to abide by these when you signed up.
Maelstrom's Edge! |
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2009/10/12 17:23:26
Subject: Im literally screwed - help?
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Fixture of Dakka
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A minor aside, if you ever have any problems on eBay and pay with PayPal, you'll get your money back 99% of the time. I work at a place that mainly uses eBay and we get screwed a lot by people who can't read the damn description. We sold a guy an old computer joystick, new in box. We had pictures, listed model and number, and that it connected to a computer through a Joystick port. We received a negative feedback saying "this won't work on my computer, it's too old" and PayPal refunded him, leaving returning it up to him. On top of that, sellers can no longer leave negative feedback on buyers. What the F ever.
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Worship me. |
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2009/10/13 06:03:49
Subject: Im literally screwed - help?
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Nasty Nob on Warbike with Klaw
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Delephont wrote:I've said this before, and I hope I'm wrong....
Paypal will only offer you a refund if the item was purchased on ebay! I found this out the hard way, whle going through a very similar situation.
Paypal, will allow you to commence a dispute, however, they only facilitate a communication stage! This is pretty worthless, as the reason why you're considering a dispute, is because comms have broken down...go figure!....anyway, as soon as you declare that comms are not working, and wish to take the dispute to the next stage, this is when you find out that Paypal is NOT your friend!
This information does not coincide with things I've seen.
I Administrate on Bartertown, and I've seen people get money back from trades gone bad, when they paid with PayPal.
Not often, granted, since the seller usually empties the account before the buyer is aware of what's happened... but I've seen it.
Eric
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Black Fiend wrote: Okay all the ChapterHouse Nazis to the right!! All the GW apologists to the far left. LETS GET READY TO RUMBLE !!!
The Green Git wrote: I'd like to cross section them and see if they have TFG rings, but that's probably illegal.
Polonius wrote: You have to love when the most clearly biased person in the room is claiming to be objective.
Greebynog wrote:Us brits have a sense of fair play and propriety that you colonial savages can only dream of.
Stelek wrote: I know you're afraid. I want you to be. Because you should be. I've got the humiliation wagon all set up for you to take a ride back to suck city.
Quote: LunaHound--- Why do people hate unpainted models? I mean is it lacking the realism to what we fantasize the plastic soldier men to be?
I just can't stand it when people have fun the wrong way. - Chongara
I do believe that the GW "moneysheep" is a dying breed, despite their bleats to the contrary. - AesSedai
You are a thief and a predator of the wargaming community, and i'll be damned if anyone says differently ever again on my watch in these forums. -MajorTom11 |
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2009/10/13 07:37:37
Subject: Im literally screwed - help?
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Focused Dark Angels Land Raider Pilot
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"ANNOUNCEMENT - DUE TO TECHNICAL DIFFICULTIES WE HAVE NO PHONE SERVICE - PLEASE EMAIL NICKY@ELDRITCHGAMES.COM"
how convenient...
good luck getting yer money back//models...
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2009/10/13 07:40:04
Subject: Im literally screwed - help?
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Decrepit Dakkanaut
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Drive down there and kick up a gak storm.
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This message was edited 1 time. Last update was at 2009/10/13 08:25:25
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- 1500 pts 
-- $k 
-- 9k 
-- 6k 
-- 4k 
-- 
