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Got my first resin model today, just a grey knight that I wanted to paint because I liked the model. I washed it with a small amount of soap and warm water as mentioned in a tutorial to get rid of the residue. When I took it out, it looked really rough.

http://imgur.com/CaGYSq2

Is this how resin is? Or did I just ruin the model?

In my experience resin is smooth if it is moulded smooth, but you would not affect it by just waching. If you scrubbed it with a hard brush under very hot water, you might rough up the surface.

Your figure looks more like Finecast to me than resin. I have very little experience with Finecast having never bought any models made of it, only looked at them in the shop.

Resin doesn't usually look that bad.

That said, that looks like finecast, which is not the same as "Resin" and is an odd hybrid with none of the strengths of resin and all of the weaknesses.

Finecast damages easily. It's possibly GW's worst ever production decision.

Either way, call GW customer service.

I used a very soft brush and the water I used was warm almost cold. I thought finecast was resin? The model came with a bent sword so I used hot water to bend it to normal and it worked.

So what should I do? Should I even bother painting it?

If you think you can paint it and it will look the way you want it to, then paint it.

Yeah, I'm pretty sure that roughness is going to show up through the paint. Should I take it back to my closest GW store or call their customer service? Never had to return anything to them before, but then again I never bought finecast -_-

CALL cusromer service.

I think call customer support to replace it, resin or fine cast isn't supposed to become rough like that when you wash it generally... although fine-cast only ever needs warm water to help bend the plastic back to normal.

Alright thanks guys, I will give them a call on Monday when they open back up.

Finecast is resin, "resin" is a pretty broad term though and finecast is not the typical resin usually used for miniature making.

I'd definitely give them a call, that's really unacceptable. It looks like they either used too much mould release agent or some of the model got left in the mould when it was pulled out.

hmm, before going through the hastle of getting a replacement maybe get some of the liquid green stuff to smooth things out a bit, that's why gw put it out there.
Would gw even consider the roughness a worthy enough reason to replace it?

Cyvash wrote:
hmm, before going through the hastle of getting a replacement maybe get some of the liquid green stuff to smooth things out a bit, that's why gw put it out there.
Would gw even consider the roughness a worthy enough reason to replace it?

Regardless of how many products GW releases in order to encourage customers to pay more money to fix GW's mistakes rather than instituting adequate quality control, consumer protection laws say that yes, being miscast is a 'worthy enough' reason for something to be replaced.

Finecast is a resin with a filler added. That is done with other resins too, depending on the application, but it is not normal when casting wargame figures.

To answer your original query, resin wargame models are not supposed to look like that. Your one does because Finecast is not a good material. There is nothing you have done wrong.

If you are unhappy with the model I should take it back for a refund or exchange. GW are used to customers bring back Finecast since it has a high rate of casting defects. GW are very good at customer service.

Cyvash wrote:
hmm, before going through the hastle of getting a replacement maybe get some of the liquid green stuff to smooth things out a bit, that's why gw put it out there.
Would gw even consider the roughness a worthy enough reason to replace it?

The whole model is like this, it is bumpy everywhere. I'll take more pictures so you guys can take a look.


Automatically Appended Next Post:
http://imgur.com/XhNmBgb

Here is the body, can't really see it in the photo, but if you look at the leg you can see little pock marks. This is on the head and pretty much everywhere else.

http://imgur.com/dCZmrbB

Here is the banner, really thin with a tear through it.

That banner is terrible; get it replaced. Rest isn't completely bad (I've had some questionable metal casts) but definitely enough to get a replacement.

GW is very experienced with finecast returns, I doubt they will question the quality since its just gonna be melted down and recast.

Resin can't be melted and recast.

I've found out that every time I wash Finecast with even slightly warm water and a really soft brush, it gets this texture. I only wash finecast with cold water and dry it with my airbrush.

Cyvash wrote:
hmm, before going through the hastle of getting a replacement maybe get some of the liquid green stuff to smooth things out a bit, that's why gw put it out there.
Would gw even consider the roughness a worthy enough reason to replace it?

So when my brand new, still under warranty Ford breaks down, I should fix it myself? After all, that's why Ford puts Service Manuals out there, right? You're simply making an excuse for GW to continue to put out a substandard product, which they know, and have known, is substandard since its launch. Every other mini manufacturer can do resin right, why can't GW?

I'd send it back based on that banner alone. That looks terrible.

kb1200 wrote:
The whole model is like this, it is bumpy everywhere. I'll take more pictures so you guys can take a look.

Looks like chinaforge. Did you buy it off ebay or are you positive it's legit?

 Yonan wrote:

kb1200 wrote:
The whole model is like this, it is bumpy everywhere. I'll take more pictures so you guys can take a look.

Looks like chinaforge. Did you buy it off ebay or are you positive it's legit?

I bought it at a legit GW store.

If you bought it from an actual GW store that isn't far away, you could just take it back, that'd be the easiest thing to do.

Call GW customer service and they will send you a new model.

For serious they will, say what you want about their prices but they have a very good customer service service.

 Yonan wrote:

kb1200 wrote:
The whole model is like this, it is bumpy everywhere. I'll take more pictures so you guys can take a look.

Looks like chinaforge. Did you buy it off ebay or are you positive it's legit?

It looks like failcast to me.

I did a Belial recently with the same kind of problems. The shoulder pads had the same rough patches that your cloak has. Are you sure it was the washing that did that or was it like that the whole time?

I should have taken a before shot because it was bad but I think your model is even worse. 90% of the armour rivets were miscast, tiny to medium sized bubbles over all the details and lots and lots of little undercuts everywhere under all of the details. I'm assuming theyre undercutting the mold everywhere to try and get the details to fill in properly but all of that extra flash can be hard to get at and hard to remove cleanly. I spent 3-4 hours cleaning it up and filling it with putty but you can still make out some of the problem areas:



The belial also came with a few chunks of mold material stuck into it that had to be pulled out with tweezers. I think the molds being bad could be why that cloak is so bad. Their molds are breaking down, chunks of mold are being shipped out with the models and theyre probably using that same mold to keep casting.

I'm not sure if it was rough like this before washing, but I barely did anything. I put it in the water for like 30 seconds, took it out, brushed an extremely soft brush over it and then I noticed things didn't look right. There was flash all over this thing as well, I also had to use tweezers to pull some of it off. Also, the jetpack looks really bad as well. The two pieces are put together really off center so it leaves what it looks like to unremovable mold lines.

It's crap. Take it back. Welcome to the HHHobby of Finecast modelling. It involves plenty of fresh air as you get to keep going out to get things replaced. Pick up a good pair of walking boots.

Give customer services a call and get a replacement sent out. You'll probably be told to keep the old one, so then you can hack that about for conversion purposes and try to make something usable out of it.

I gave them a call, they told me to take it back to where I bought it from. Kinda sucks since the store is closed for two days -_-