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I've updated the thread in discussions, but thought this may warrant it's own thread in a high traffic area to try and reach as many possible victims customers as it can. Mods feel free to lock/move/delete if you disagree.

The "add to cart" option has disappeared from the TWG, which, allied with the recent news that GW have dropped them and the persistent issues people have been experiencing over the last few years probably bodes for the worst.

If you are owed product or money, now is probably the time to act. TWG have consistently proven that they're not much good at communicating, so your bank or CC company are probably the way to go.

Always sad to see a company go out of business, but in is case, I really feel they could have managed the whole situation better, and it may not have had to come to this (if indeed it has.)

Sad to hear this.

Hopefully many people used their credit card for recent purchases. Remember you generally have to get your claim in within 120 days. Some banks will help you with refunds too, likewise Paypal.

I've no first hand experience, but I also believe Visa debit cards (which is the overwhelming majority of UK debit cards) have some sort of chargeback feature the bank can employ too.

Not totally sure on the details, but a phone all to the bank wouldn't hurt, even if you didn't use a CC.

Having been a major victim of this @#()\/@ I am very glad he has finally got what was due him. An utter disgrace it's taken so long.

Has anyone tried calling them as their site is still up, just without the "add to cart" button, which seems odd. Normally when companies go bust they take down the website.

 azreal13 wrote:
I've no first hand experience, but I also believe Visa debit cards (which is the overwhelming majority of UK debit cards) have some sort of chargeback feature the bank can employ too.

Not totally sure on the details, but a phone all to the bank wouldn't hurt, even if you didn't use a CC.

Kind of. Debit cards have no legal protection like credit cards do, however some banks offer an equivalent protection. Banks will have slightly different terms.

For S75 consumer credit act credit card recharges it has to be over £100, but again many CC providers offer more, so worth asking.

Just thought I should share this info so people are not disappointed.

Have never ordered from them but let's hope it is not another Maelstrom/Mierce case, I hate it when I hear that war-gamers lose their money!
Maybe it's only a case of administration control error, meaning they accidentally disactivated the option? Can that happen?

Sirio (and others) you might want to read this thread for a more full history
www.dakkadakka.com/dakkaforum/posts/list/472563.page
They've been on the rocks for a while now; also a user in that thread said that they contacted them and got a message that they have now closed taking new orders.

What happens now is anyone's guess. They might be going into administration; they could be closing orders and just shutting down; they might be trying to take out a loan to cover their outstanding orders (its clear that whatever has happened the flow of money broke and they were reliant upon new orders to pay for stock on older orders - though it also seems that GW orders were most affected over others even before GW closed trading with them).




Debit cards do have increased protection these days, many banks are more active in protecting their clients money from online scams than in the past. Paypal is also generally very strong in protecting the buyer.

Just been to the site- still works?

Site is up, but you can't add anything to cart.

@Overread thanks for pointing that out, I had completely missed that!

 captainbirdbum wrote:
Having been a major victim of this @#()\/@ I am very glad he has finally got what was due him. An utter disgrace it's taken so long.

Hear hear.

The Ltd Company was dissolved as of 10.06.14:

Name & Registered Office:
TOTAL WARGAMER LTD
c/o TOTAL WARGAMER
CADBURY COURTYARD BLACKMINSTER BUSINESS PARK
BLACKMINSTER
EVESHAM
WORCESTERSHIRE
UNITED KINGDOM
WR11 7RE
Company No. 08066726



Status: Dissolved 10/06/2014
Date of Incorporation: 11/05/2012

Country of Origin: United Kingdom

This does not mean the shop is closed, only that the LTD company is dissolved. They make no mention of the limited company on the website so I don't know the exact involvement of the Ltd Co in everything. It may be that the shop was run as a sole trader and the Ltd Co was set up for something else, or they decided not to use the ltd co.

Or, because I'm an old cynic, and the thread in discussions started right around the time the Ltd company was formed, that the writing has been on the wall for a long time, and the Ltd company was created to protect the owner from personal liability...

Apparently they were trading as a sole trader, not as a ltd co. It seems they set it up but didn't use it.

Never hurts to have it on hand to transfer your liabilities to I guess. Unfortunately, that isn't as simple to do as it used to be, which they may well have discovered.

Well, just logged into my account there to find I still had items in my cart (from when I was considering buying a few knights and didn't really mind the wait) The cart is still present but comes up with a message saying that there's no payment methods available.

Could suggest that they've had an issue with their payment processor, such as not paying those bills.

Though it's more likely that they're looking at something more serious, especially with everything going back up to full RRP on the site.

There is definitely an issue with the card processor. I purchased the 40k rulebook when it came out, but obviously this was around the time GW dropped them. I cancelled the order and was promised a refund within 30 days. After 36 days no refund so I chased them. They are still answering e-mails and have said it was an "admin error" and will be with me in 3-5 days though I'm not holding my breath.
On a side note I notice the picture of the store has been taken off the website.

The companion site, Mythreal.co.uk is claiming that it's undergoing maintenance at the moment, if anyone is curious.

I was emailed a confirmation my £46 will be returned in 5 days...about 4 days ago.

I sent a reminder email today.

I wanteda a Feldherr case.

Lets wait and see.

Greyhunter77 wrote:
There is definitely an issue with the card processor. I purchased the 40k rulebook when it came out, but obviously this was around the time GW dropped them. I cancelled the order and was promised a refund within 30 days. After 36 days no refund so I chased them. They are still answering e-mails and have said it was an "admin error" and will be with me in 3-5 days though I'm not holding my breath.
On a side note I notice the picture of the store has been taken off the website.

FacebookJunkie wrote:
I was emailed a confirmation my £46 will be returned in 5 days...about 4 days ago.

I sent a reminder email today.

I wanteda a Feldherr case.

Lets wait and see.

If you don't get anything call your bank sooner rather than later. Nothing may have happened, but if your too late you may get nothing back.

Via the Gaming Club Network FB page

Have received this message
We have basically ceased trading and I'm afraid a few orders have been missed whilst winding this up.
We have modified your order and have arranged a refund for you.
Our card processor will return the funds to the account that funds were removed from.
We aim to have refunds completed in 3-5 working days but will be completed in a period no longer than 30 calendar days from date of request.
Sorry for the issues you have had with this order.
Regards,
Paul Adkins
Total Wargamer

Hope any/all Dakkanauts get any outstanding issues resolved satisfactorily

why did they shut down the site always worked fine for me

If anyone banks with Royal Bank of Scotland Group (so RBS themselves, Natwest or Ulsterbank) phone them up and ask to speak to Retail Disputes or Chargeback, 99% of the time we would essentially refund you ourselves, then the bank claims the money back from the company (or firm managing the insolvency). Nothing ventured. And then, if that fails, it falls under the jurisdiction of Card Fraud.

Not surprised, I waited 5 weeks for an imperial knight a month or 2 ago, emailed them numerous times and never got a reply, the phone line doesn't work, presumably because they're fed up of being moaned at. I finally managed to get though to them by emailing time and time again, was promised a refund within 5 days, almost 3 weeks later realised I didn't have it, then got a reply with an immediate refund, 5 minutes after speaking to trading standards. Just appalling service every time I used them

Abaddon the armless wrote:
why did they shut down the site always worked fine for me

Check the early posts and the link I posted up before in the thread - the website worked but the company behind it was basically not working and hasn't been in a healthy state for a long time.

Recently GW outright stopped trading with them (due to large numbers of complaints by customers) which has likely been the nail in their coffin

I always ordered Mantic stuff from them without any trouble, and often at 30-40% discount which was great... but when the rumours of their demise appeared about a month ago I stayed well away.

James811 wrote:
Not surprised, I waited 5 weeks for an imperial knight a month or 2 ago, emailed them numerous times and never got a reply, the phone line doesn't work, presumably because they're fed up of being moaned at. I finally managed to get though to them by emailing time and time again, was promised a refund within 5 days, almost 3 weeks later realised I didn't have it, then got a reply with an immediate refund, 5 minutes after speaking to trading standards. Just appalling service every time I used them

Pissing contest time.

I waited 7 weeks a month of 2 ago, emailed numerous times and got some replies, but they were fob offs. Eventually I got my knight though at -30% so all was forgiven.

On the strengh of of the high discount plus the fact they did eventually ship, I was about to buy a riptide and the new ork-SW boxset, but had to spend the monies elsewhere this week so never put in the order. Close call.

While I don't really see the need to revel in his company's demise, it feels like he put the nails in his own coffin. Best of luck to him should he feel like having another go at being a retailer. I can safely say though, my money will be spent elsewhere.

Customer relations and long periods of not communicating is a major problem that they had that we can say for certain. What else happened in the background that destabilised the company is hard to say.

It's likely that cash flow became a problem and it could even be that the high discount that they offered was not sustainable long term. It's not abnormal for some retailers to push for a high discount early in their life so that they can undercut the competition - build a customer base - and then lower their discounts to normal market levels. By which point they hope to have gathered a large enough customer base that even when the discount reduces, they still hang around because the prices are in line with the rest of the market and the service is good.

The problem there is if the customer base both doesn't grow enough quick enough to make the change; and also if the customer base grows to fast before they enact a change. Both can result in them unable to cover their costs and buy in required stock.

There might also have been other internal problems and it could also simply be a case that someone who thought they could run a store didn't know enough of business and balancing books to balance them effectively.

I think one of the problems was that the high discount was cyclic.

Total Wargamer offered 25% normally, but 30% at weekends. Everyone saw the pattern and ordered their stuff on weekends. This meant that orders were batched, when orders are batched cashflow and availability problems magnify.

I do not think for a moment Total Wargamer was a rip off company, and I don't celebreate its loss. When I wanted a Knight I said I would buy one from Total Wargamer on the Knight thread. I received a lot of warnings from Dakka members. However my main question was, will I get my knight, or will I lose my money. The consensus was that I would get my knight, but it would take a while,. which is what happened. As I was in no hurry to buy the knight, its still unbuilt, but was keen to buy it cheaply I went ahead.

Total Wargamer was to become my main supplier for 40K, ordered on 30% discount days. I dont buy a lot of GW stuff anymore, some of the paints from time to time and the odd 'top up' models. I have long canceled any plans to make any more armies. Price being the No1 issue, and Total Wargamer helped on prices.