TheAuldGrump wrote:
JamesY wrote:hobojebus wrote:Gw abused
flgs across the world I know several that are done with
gw held a sale and have since broken all content.
One guy was so angry he nearly punched out the sales rep when he came around the next time.
Also know an arts supply store owner that used to sell some
gw stuff and dumped it due to their business practices, he can rant for hours.
You reap what you sow.
That really isn't relevant, customers don't need to hear about a manager's problems with suppliers anymore than they need to hear about the fallout they had with their missus before coming to work. Offering an alternative if the first choice isn't available is best practice, pointing them in the right direction to a more suitable store if nothing you have is suitable comes next. Moaning should never happen.
It is entirely relevant - the game store owner has reason to kvetch about
GW.
He is not kvetching despite them treating him well, he is kvetching because they are treating him poorly.
One might even say that
GW is acting... unprofessionally. Treating the retailers that carry your products as competitors is not professional.
If I were a game store owner, I would have nothing to do with them.
The Auld Grump
Thats not a professional practice. A customer who asked about X, doesn't give a flying feth about your problems with X. if you don't sell X try to interest him in Y, and quickly before the customer leaves the store.
Automatically Appended Next Post: 
cuda1179 wrote:I used to love my
FLGS owner. His place was bright, smelled good, was well organized, had stock from many different games, has a decent playing area with lots of terrain. The best part was his attitude. He managed to balance how attentive he was. He'd be just close enough that you could ask him for help, or he'd ask if you looked like you needed it, but he was far enough away that it didn't seem like he was hovering over you.
Of course I then found his achilles heel. He hates kids. I had my son and daughter with me (3 and 5) when I stopped in. As I was being rung up by the cashier and my children strayed a few feet away and tried to get a cup of water from the water cooler. An angry voice boomed "Do these belong to anyone?"
Yea, as a Dad, that following events after that would have been...bad.
I've seen
FLGS be very hit or miss. Some were good/clean, some weren't. Its interesting that clean comes up often as a good store. One often thinks of that as a minimal requirement for an
FLGS.
Automatically Appended Next Post: 
DaggerAndBrush wrote:An interesting topic. I honestly don't think that was too far out of line.
That said, one could just say: "We had issues with
GW in the past, so unfortuantly we do not carry this range. However, we do carry x, y, z would you like me to give you an overview/rundown of these systems?" If the customer then asks what kind of problems you can elaborate.
I prefer this approach to just trying to sell me stuff no matter what. To go on for minutes is maybe a bit much.
It is also true that working in retail or any customer facing role is (emotionally) demanding. One does need peoples skills and should a customer be difficult deescalation techniques and the right combination of being understanding, but also not taking it personal is not easy to achieve.
Working in such a role made me aware of this and i adjusted my interactions with retail staff etc. accordingly and I am now trying to always be positive and calm should there be a problem,a fter all it is not the person I talk to that is at fault, rather the company they work for.
Now here's how to do it.
How come we don't do this on the forums then? 
