Switch Theme:

Missing items on sprue.  [RSS] Share on facebook Share on Twitter Submit to Reddit
»
Author Message
Advert


Forum adverts like this one are shown to any user who is not logged in. Join us by filling out a tiny 3 field form and you will get your own, free, dakka user account which gives a good range of benefits to you:
  • No adverts like this in the forums anymore.
  • Times and dates in your local timezone.
  • Full tracking of what you have read so you can skip to your first unread post, easily see what has changed since you last logged in, and easily see what is new at a glance.
  • Email notifications for threads you want to watch closely.
  • Being a part of the oldest wargaming community on the net.
If you are already a member then feel free to login now.




Made in gb
Perfect Shot Dark Angels Predator Pilot





Tallinn, Estonia

Hey people , I know this has been asked before but I just cant find the damn thread.

I orderd a DA vet box set online from a indie retailer and one of the vets is missing from the sprue.

Do I contact GW to sort the problem out? Or the indie retailer?

Thanks for any answers in advance and SORRY for asking this queestion yet again.

3000 Points
500 Points
 
   
Made in us
Veteran Wolf Guard Squad Leader





Contact GW.

My 40k Theory Blog
 
   
Made in us
Krazed Killa Kan






Columbus, Oh

as Timmah said.. call GW customer service, explain the problem (admit you bought it online from a retailer).. and see what they can do. You WILL need the box it came in for their own internal tracking.

Was it mis-molded or was it obviously removed from sprue?

2+2=5 for sufficiently large values of 2.

Order of St Ursula (Sisters of Battle): W-2, L-1, T-1
Get of Freki (Space Wolves): W-3, L-1, T-1
Hive Fleet Portentosa (Nids/Stealers): W-6, L-4, T-0
Omega Marines (vanilla Space Marine): W-1, L-6, T-2
Waagh Magshak (Orks): W-4, L-0, T-1
A.V.P.D.W.: W-0, L-2, T-0

www.40korigins.com
bringing 40k Events to Origins Game Fair in Columbus, Oh. Ask me for more info! 
   
Made in gb
Perfect Shot Dark Angels Predator Pilot





Tallinn, Estonia

Yea I called them but not before I emailed the company I bought it from.

The gw rep told me to either take it to the nearest GW shop and they will exchange the sprue or mail it to customer services and they will mail me back a complete one.

The indie retailer also replied and told me that they would take care of it.

So its good =)

I'm not sure if it was amis-mold as its like my 2nd ever boxed set. Its just not there, weird.

Anyways thanks for the help all.

3000 Points
500 Points
 
   
 
Forum Index » 40K General Discussion
Go to: