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(for those not aware of them, Kaiser Rushforth is a UK bases supplier of gaming miniature cases)

I recently had a problem with my Kaiser 4 case - one of the rivets on the handle failed.

On Wednesday I emailed them regarding this problem.

Today I have received a replacement case.


Although I'm a little annoyed at the case failing after very little use, these things happen. The manner in which they dealt with the problem has impressed me a great deal though.