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Beast wrote:f they are so busy with orders, then they are making an insane amount of money and should be able to afford a customer service rep. for the inevitable order mistakes.

I don't think they're raking in the cash so much. For one thing, they're casting their models in huge volumes, which means molds have to be replaced constantly. Their quality is all over the place, which leads me to wonder how many miscasts go straight into the bin for every one that's packed for shipping out. FW is too busy for its own good, the kind of resin casting they're doing starts to break down in large production runs.

nivekdaork wrote:the part "will be sorted out immediately"

How often haven't I heard that line before? But what Ead promises and what Ead does are two completely different things. I'm still in favour of FW giving him an extra co-worker or two to deal with the amount of calls they get. They have one guy doing everything related to those emails and answering the phone.

I ordered the Venerable Dreadnougt Plasma Cannon and it had shattered in the post, never did get a reply, oh well you only learn things once.