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The products I want.
The prices they are worth.
Free* postage isn't necessary, but certainly from a UK site, removing of VAT and charging that for postage is fine by me.

Charging me both is not (Hello FW).


*Free postage might just convince me though.

Personally. What I want in a webstore?

Be The Warstore with a better discount. Otherwise, I really have no need to deal with an unknown when I have bought from Neal for years.

*My local store is a GW shop, and yes I support them, but if I make a planned larger purchase, I go to Neal. (Black Fridays etc.)

Discounted prices - significantly cheaper even with shipping and handling.