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What TWAIN-interfacing or other software are you using to scan with? Most recent HP printers have a 'Start Scan' or 'Scan To' button - if the HP drivers or software are having problems, your best bets are to reinstall the drivers and/or software suites and give it another go. First, though, I would try interfacing with the scanner from a program such a Photoshop or whatever you usually use. If you don't understand any of this, you should leave the scanner alone, take a chill pill, and find someone local who knows what they're doing.
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