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Hello all Dakka Dakka members ,

Today i recieved in the post two packages for converting my Imperial guardsman into a renegade militia force. I opened the packages to fing that there was a lot of access resin from where the parts had obviousily been in the mould , i had some arms and some torsos , i havent had to many problems with the torsos but when moving onto the arms well i just couldent work with them.

And some of you may be thinking am i carefull with the parts when reading this which the anwser is yes i am extremely carefull and have all the correct equipment. The arms seem to be so fragile and taking them or the what i will call sprue was just a task in itself there was access resin on some arms the actual size of the arm itself i removed a few arms and also realised that the guns were bent on most of them and that on the shoulder part there was usually a bit missing as if the cast had not held the resin correctly.

I stopped after that and was really dissapointed as i had been waiting for the models for a while , what should i do now carry on and risk breaking some arms or what i really dont want to have to start buying another set.

Thanks for your time.

~UnDeAd~

From what i hear... if you send FW an email explaining the problem with photos they'll send you out a new set in no time. They are apparently very good at customer service.

FTL

fasterthanlight wrote:From what i hear... if you send FW an email explaining the problem with photos they'll send you out a new set in no time. They are apparently very good at customer service.

FTL

This is how you do it

Ok thank you guys , i have already glued a few torsos not expecting the problems with the arms to my ig legs will this be a problem if i am to make a complaint ?

~UnDeAd~

Your wording and spelling are a bit unclear but from what I can make out you have 'goods not fit for purpose' i.e. They are bad castings. I would suggest contacting Forgeworld and telling them of the problem.

Probably not... they won't ask you to return the bad batch... just tell them you already tried to work with the dammaged bits but just couldn't.

FTL

That's the way to go.

From all reports, you should call them, not email them - they apparently do not respond to emails (or at least do so in a non-timely fashion). For the miscast pieces, you absolutely should call them - they sell an allegedly premium product at a indisputably premium price, and you should expect and demand the finest quality merchandise.

So far as bent pieces - that's different. Those, we can fix.

If you get something with wide flat pieces, like Rhino Doors, they are sometimes (usually) warped. To repair those, you need 2 bowls, a cup of ice water, and a microwave. Put an inch of warm water in one bowl, microwave it for 30 or 40 seconds - you want hot, not boiling. Drop the resin piece in the water, Let it hang for a few seconds. It will soften. Now, put it in empty bowl, and hold it in the correct shape with a finger (with a rhino door for example, use two fingers to flatten it). Then pour your ice water in to set it. Repeat as needed until it looks right, you won't hurt it any. It sometimes takes me 2 or 3 tries. Again, not boiling, just hot.

I'll add one more to the "call don't email" tally. Recently had to get the right rear panel for the spaced armour for Land Raiders replaced... because the kit I purchased (over a year ago) they sent me out two rear pieces, but both were lefties. They were quite good about sending out the replacement bit for something I ordered 12 months ago.

Was an expensive phone call mind you.

Ouze wrote:From all reports, you should call them, not email them - they apparently do not respond to emails (or at least do so in a non-timely fashion). For the miscast pieces, you absolutely should call them - they sell an allegedly premium product at a indisputably premium price, and you should expect and demand the finest quality merchandise.

So far as bent pieces - that's different. Those, we can fix.

If you get something with wide flat pieces, like Rhino Doors, they are sometimes (usually) warped. To repair those, you need 2 bowls, a cup of ice water, and a microwave. Put an inch of warm water in one bowl, microwave it for 30 or 40 seconds - you want hot, not boiling. Drop the resin piece in the water, Let it hang for a few seconds. It will soften. Now, put it in empty bowl, and hold it in the correct shape with a finger (with a rhino door for example, use two fingers to flatten it). Then pour your ice water in to set it. Repeat as needed until it looks right, you won't hurt it any. It sometimes takes me 2 or 3 tries. Again, not boiling, just hot.

acctually they will respond quite quickly,i have sent them multiple messages,and they get back to me in less than a day.

Ok guys thanks for the input , i will go about writing an email to see where that gets me.

@slipstream sorry for my spelling it's been a long day let me off this time


Cheers

~UnDeAd~

Just to help it's "excess resin" not "access resin". Might help the FW guys understand better.

Although none of your issues sound like bad casts, just part of resin casting in general. FW does not clean their casts and state that it is an inherent part of the manufacturing process that items may need some work.

Is it possible to take any photos of the problem and post them here? We could give better advice if we can see what the exact nature of the problem is - even advice on how to fix the bits you have, if necessary.

fasterthanlight wrote:From what i hear... if you send FW an email explaining the problem with photos they'll send you out a new set in no time. They are apparently very good at customer service.

FTL

You don't even need to send photos. Just a detailed description of the issue.

From all reports, you should call them, not email them - they apparently do not respond to emails (or at least do so in a non-timely fashion). For the miscast pieces, you absolutely should call them - they sell an allegedly premium product at a indisputably premium price, and you should expect and demand the finest quality merchandise.

This has actually changed, quite a bit. Since they changed the site over, email response time is a day or two at the absolute most busy end of the spectrum and if you don't email them during their actual work hours.

And some of you may be thinking "am I careful with the parts" when reading this, to which the anwser is "yes, I am extremely careful and have all the correct equipment".

Good. That's important.

The arms seem to be so fragile and taking them off of, the what I will call "sprue" was just a task in itself. There was excess resin on some arms the actual size of the arm itself

I'm guessing you're meaning the part that extends from the sprue onto the arm. I always cut parts like arms or chestplates, etc off the sprue at the base of the "sprue extension". It prevents accidentally damaging the piece.

I removed a few arms and also realised that the guns were bent on most of them and that on the shoulder part there was usually a bit missing as if the cast had not held the resin correctly.

Actually...some of the shoulder pads just don't have parts on them, period. They're meant to be ragged vagabonds using scavenged gear, not uniformed and trained soldiers.
The guns being bent is easy to fix, hot water and a light pin vice or tweezers rubber banded shut.

For getting delicate pieces off the sprue (this goes for plastic bits as well as resin) use clippers and a sharp knife to SLOWLY wittle away the excess . The idea is to reduce the stress on parts when you do the final cut - remember although most of the work done by clippers is with the blade, the blades themselves have a triangular section which force pieces apart which creates stress on the material.
Take things slowly and plan your cuts carefully.