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Hi there!

I've just got a squad of FW Eldar Shadow Spectres and half of the prism rifles came bent.
Any idea of how I can get them straight without risking to break?

Thanks.

Put them in boiling water for a bit, or pass a lighter under them really fast, but be careful of the fumes from melting plastic

do NOT use the lighter method.


As said, put them in boiling water and re-bend them.

or send a mail to FW explaining and they are sure to give you some more.

Contact FW first with pictures so you can get replacements.

Then, use a heatgun to bend the old ones back

Don't do anything before you contact FW, if you mess them up, you can't really prove that they came to you messed up already.

If you can't get them replaced (without seeing how bent they are I couldn't say how likely you are to be successful) try the hot water method.

I find it best and safest to do the following:

1. Bowl of water, hot as you can get from the tap. Soak bent bits.
2. Add boiled water from the kettle bit by bit, testing the pieces carefully each time to see how supple they've become until you can straighten them.

It's tricky to describe when they're supple enough, just be careful when bending and you shouldn't go far wrong.

I have run mine under hot tap water and gotten them to bend back, so you don't always have to use boiling water.

Just aply even and GENTLE pressure. Don't force it.

Then once it's straight cold shock it with some cold water sitting to the side so it stays straight.

Cjsuner wrote:Put them in boiling water for a bit, or pass a lighter under them really fast, but be careful of the fumes from melting plastic

Never, ever, ever, ever listen to anyone who tells you to use a lighter with resin models.

Also don't listen to the individual suggesting you contact Forge World, because attempting to get replacements for a "bent" model will usually result in them suggesting you use hot water--and if you ever actually have a real problem they'll be less likely to send out replacement parts to the guy who's been a twerp and asking them for what amounts to free stuff and it becomes a huge hassle to get any replacement parts.

The other users are correct though.
-Hot water(not boiling) is the best way to go.
-Don't put them under the faucet, but instead submerge them. Once you've let them sit in the water for a bit you can move onto the next stage.
-Gently straighten out the piece. Don't try to force it or you can snap it. It might take a bit to actually get it 100% straight, but it doesn't damage the model to continually heat it and let it 'settle' into its new position.

Once you've gotten it 100% perfectly aligned, that sucker isn't going anywhere unless someone snaps it off. In which case, it's a simple case of gluing it back on!

Kanluwen wrote:

Cjsuner wrote:Put them in boiling water for a bit, or pass a lighter under them really fast, but be careful of the fumes from melting plastic

Never, ever, ever, ever listen to anyone who tells you to use a lighter with resin models.

Also don't listen to the individual suggesting you contact Forge World, because attempting to get replacements for a "bent" model will usually result in them suggesting you use hot water--and if you ever actually have a real problem they'll be less likely to send out replacement parts to the guy who's been a twerp and asking them for what amounts to free stuff and it becomes a huge hassle to get any replacement parts.

The other users are correct though.
-Hot water(not boiling) is the best way to go.
-Don't put them under the faucet, but instead submerge them. Once you've let them sit in the water for a bit you can move onto the next stage.
-Gently straighten out the piece. Don't try to force it or you can snap it. It might take a bit to actually get it 100% straight, but it doesn't damage the model to continually heat it and let it 'settle' into its new position.

Once you've gotten it 100% perfectly aligned, that sucker isn't going anywhere unless someone snaps it off. In which case, it's a simple case of gluing it back on!

Wow, no need to be a jerk.

nectarprime wrote:

Kanluwen wrote:

Cjsuner wrote:Put them in boiling water for a bit, or pass a lighter under them really fast, but be careful of the fumes from melting plastic

Never, ever, ever, ever listen to anyone who tells you to use a lighter with resin models.

Also don't listen to the individual suggesting you contact Forge World, because attempting to get replacements for a "bent" model will usually result in them suggesting you use hot water--and if you ever actually have a real problem they'll be less likely to send out replacement parts to the guy who's been a twerp and asking them for what amounts to free stuff and it becomes a huge hassle to get any replacement parts.

The other users are correct though.
-Hot water(not boiling) is the best way to go.
-Don't put them under the faucet, but instead submerge them. Once you've let them sit in the water for a bit you can move onto the next stage.
-Gently straighten out the piece. Don't try to force it or you can snap it. It might take a bit to actually get it 100% straight, but it doesn't damage the model to continually heat it and let it 'settle' into its new position.

Once you've gotten it 100% perfectly aligned, that sucker isn't going anywhere unless someone snaps it off. In which case, it's a simple case of gluing it back on!

Wow, no need to be a jerk.

I'm only laughing because poorly drawn Flanders said it.

nectarprime wrote:

Kanluwen wrote:

Cjsuner wrote:Put them in boiling water for a bit, or pass a lighter under them really fast, but be careful of the fumes from melting plastic

Never, ever, ever, ever listen to anyone who tells you to use a lighter with resin models.

Also don't listen to the individual suggesting you contact Forge World, because attempting to get replacements for a "bent" model will usually result in them suggesting you use hot water--and if you ever actually have a real problem they'll be less likely to send out replacement parts to the guy who's been a twerp and asking them for what amounts to free stuff and it becomes a huge hassle to get any replacement parts.

The other users are correct though.
-Hot water(not boiling) is the best way to go.
-Don't put them under the faucet, but instead submerge them. Once you've let them sit in the water for a bit you can move onto the next stage.
-Gently straighten out the piece. Don't try to force it or you can snap it. It might take a bit to actually get it 100% straight, but it doesn't damage the model to continually heat it and let it 'settle' into its new position.

Once you've gotten it 100% perfectly aligned, that sucker isn't going anywhere unless someone snaps it off. In which case, it's a simple case of gluing it back on!

Wow, no need to be a jerk.

Because saying to contact FW to get free stuff when bends are to be expected with resin stuff isn't being deceitful?

Kanluwen wrote:

nectarprime wrote:

Kanluwen wrote:

Cjsuner wrote:Put them in boiling water for a bit, or pass a lighter under them really fast, but be careful of the fumes from melting plastic

Never, ever, ever, ever listen to anyone who tells you to use a lighter with resin models.

Also don't listen to the individual suggesting you contact Forge World, because attempting to get replacements for a "bent" model will usually result in them suggesting you use hot water--and if you ever actually have a real problem they'll be less likely to send out replacement parts to the guy who's been a twerp and asking them for what amounts to free stuff and it becomes a huge hassle to get any replacement parts.

The other users are correct though.
-Hot water(not boiling) is the best way to go.
-Don't put them under the faucet, but instead submerge them. Once you've let them sit in the water for a bit you can move onto the next stage.
-Gently straighten out the piece. Don't try to force it or you can snap it. It might take a bit to actually get it 100% straight, but it doesn't damage the model to continually heat it and let it 'settle' into its new position.

Once you've gotten it 100% perfectly aligned, that sucker isn't going anywhere unless someone snaps it off. In which case, it's a simple case of gluing it back on!

Wow, no need to be a jerk.

Because saying to contact FW to get free stuff when bends are to be expected with resin stuff isn't being deceitful?

Defective products are to be expected? And wanting a replacement for something that's messed up is being deceitful? Ok then.

nectarprime wrote:
Defective products are to be expected? And wanting a replacement for something that's messed up is being deceitful? Ok then.

I'm going to put this real simple to you, since you don't seem to have a grasp of resin.

It warps. It's not uncommon from any company out there to get bent resin.
There's a reason why Forge World even has a little FAQ on their site (http://www.forgeworld.co.uk/Downloads/Product/PDF/R/resintips.pdf) on the front page.

Warpage is so amazingly simple to fix that they don't do replacements for warpage.
To get replacements for warped components, you would have to lie and say that there's more going on than a simple warped bit.

Kanluwen wrote:

nectarprime wrote:
Defective products are to be expected? And wanting a replacement for something that's messed up is being deceitful? Ok then.

I'm going to put this real simple to you, since you don't seem to have a grasp of resin.

It warps. It's not uncommon from any company out there to get bent resin.
There's a reason why Forge World even has a little FAQ on their site (http://www.forgeworld.co.uk/Downloads/Product/PDF/R/resintips.pdf) on the front page.

Warpage is so amazingly simple to fix that they don't do replacements for warpage.
To get replacements for warped components, you would have to lie and say that there's more going on than a simple warped bit.

Are you this much of a jerk to everyone you encounter in life?

Added to my ignore list, thanks.

Kanluwen wrote:

nectarprime wrote:
Defective products are to be expected? And wanting a replacement for something that's messed up is being deceitful? Ok then.

I'm going to put this real simple to you, since you don't seem to have a grasp of resin.

It warps. It's not uncommon from any company out there to get bent resin.
There's a reason why Forge World even has a little FAQ on their site (http://www.forgeworld.co.uk/Downloads/Product/PDF/R/resintips.pdf) on the front page.

Warpage is so amazingly simple to fix that they don't do replacements for warpage.
To get replacements for warped components, you would have to lie and say that there's more going on than a simple warped bit.

Just because it is a common thing does not mean you can't bring it to the attention of the company. I don't think its asking to much for your ridiculously expensive models to get to your door in the advertised condition. Even if you are not asking for a replacement it does not hurt to contact a company when you are having an issue with their product, no matter how easy to fix. If I was buying fish hooks and they came bent I would do the same thing, sure I could just use bend them back straight but thats not the point.

Joshawa wrote:

Kanluwen wrote:

nectarprime wrote:
Defective products are to be expected? And wanting a replacement for something that's messed up is being deceitful? Ok then.

I'm going to put this real simple to you, since you don't seem to have a grasp of resin.

It warps. It's not uncommon from any company out there to get bent resin.
There's a reason why Forge World even has a little FAQ on their site (http://www.forgeworld.co.uk/Downloads/Product/PDF/R/resintips.pdf) on the front page.

Warpage is so amazingly simple to fix that they don't do replacements for warpage.
To get replacements for warped components, you would have to lie and say that there's more going on than a simple warped bit.

Just because it is a common thing does not mean you can't bring it to the attention of the company.

And there's nothing to say you can't bring it to the attention of the company. But this is something they're well aware, given that it is a product of the medium. Resin bends. People casting in resin are well aware of this.

I don't think its asking to much for your ridiculously expensive models to get to your door in the advertised condition. Even if you are not asking for a replacement it does not hurt to contact a company when you are having an issue with their product, no matter how easy to fix. If I was buying fish hooks and they came bent I would do the same thing, sure I could just use bend them back straight but thats not the point.

You're right that it isn't too much to ask for Forge World's stuff to not come 'bent'. But again, it's a product of the medium that they're working in. It really isn't a big deal to fix a bend in resin, especially since you have to inevitably clean resin anyways before you prime and paint it. Just fix the bends while you're cleaning it if you're really so worried about it being some kind of work. Your fishing hook analogy isn't a very good one, by the by. Fishing hooks do come bent. It's what makes hooks work, guy.

What I will say on the matter of Forge World themselves is this:
They're really good about replacements and taking criticism. If you have an actual problem like missing pieces or things like bubbles that are in a place that any attempt to remove them will ruin the model--they'll replace it, in very rare cases they'll ask for a photograph of it.

The problem is that in the past few years, more and more people have been trying to scam them by calling and complaining about "bent resin" and getting upset that Forge World points them towards the FAQ which explains how to fix bent/warped resin.
I don't like seeing that garbage posted here on Dakka.

Chill people, I want to hear no more of this! Starting from now. get some rubber gloves, soak it in boiling water for about 30 seconds-1 minute, and then gently bend it it slightly, rinse, and repeat. You will have to be patient and do it several times, and if the warpage is quite bad, then simply ring FW and they will replace it. Very good customer service.

nectarprime wrote:

Kanluwen wrote:

nectarprime wrote:
Defective products are to be expected? And wanting a replacement for something that's messed up is being deceitful? Ok then.

I'm going to put this real simple to you, since you don't seem to have a grasp of resin.

It warps. It's not uncommon from any company out there to get bent resin.
There's a reason why Forge World even has a little FAQ on their site (http://www.forgeworld.co.uk/Downloads/Product/PDF/R/resintips.pdf) on the front page.

Warpage is so amazingly simple to fix that they don't do replacements for warpage.
To get replacements for warped components, you would have to lie and say that there's more going on than a simple warped bit.

Are you this much of a jerk to everyone you encounter in life?

Added to my ignore list, thanks.

maybe if you listened to him, or read the actual FAQ from Forgeworld, you can see that warping can occur due to temperature ranges.
Shipping? maybe it warps?
Going complain to the charter that your product did not arrive in factory condition?

maybe if you listened to him, or read the actual FAQ from Forgeworld, you can see that warping can occur due to temperature ranges.
Shipping? maybe it warps?
Going complain to the charter that your product did not arrive in factory condition?

I did listen to him. He didn't have to be rude.
I actually work with resins and plastics. They warp if they are still hot when pulled from a mold, as the chemical reaction to make the material solid has already happened, but it's still hot and bendable. I do not believe that shipping conditions could get hot enough for the material to warp.

If you thought anything in my post was 'rude', then I'm sorry.

But putting it bluntly:
You'd have to be absurd to think that suggesting defrauding a company wouldn't get you called out by someone on a forum that doesn't even like people mentioning the fact that there are ways to pirate codices.

And frankly, I should have been harder on the person suggesting open flame near resin.
Resin is already potentially harmful to your health through dust. There's a reason that FW says not to do it in their "How to Work With Resin" bit.

And that reason is not because you can ruin the model. It's because it's a health hazard.

oops, delete this please

Actually Kan's always like that.
He doesn't mean to be rude but what you suggested was decietful, even if it wasn't intended (Which i'm sure it wasn't) Forge World would do exactly as he said they would do which is why they have that FAQ.

Kanluwen wrote: Fishing hooks do come bent. It's what makes hooks work, guy.

There are multiple examples of stone age hooks that are actually straight and used a straight bone barb threaded through an eye in the stone shank at a reverse 45° angle. The Paperclip hook described in many survival guides is also a reverse barb hook.

The Gap+Bite are less important when you let the fish take the bait completely and hook it in the gut.

We are going off topic here! Now the handbags are away, are we going to help the poor fellow again?

I think the best course of action the next time this occurs would be to link to the forgeworld pdf.

http://www.forgeworld.co.uk/Downloads/Product/PDF/R/resintips.pdf

Wouldn't that be easier than arguing?

I do wonder to what extent bent pieces are shoddy workmanship.

Does it end up bent because they are demolding too fast? That would make is squarely shoddy workmanship. They could go slower but go quicker to save money. As there is a simple procedure to fix minor bends they could also fix the items themselves before shipping. Sending items to customers in poor shape is the lazy way out.

Does it somehow bend during shipping? Is that unavoidable or because of inadequate packaging? If it is unavoidable then it is just the way it is. Nothing to be done beyond providing instructions on how to safely correct. If its shoddy packaging it is again the company taking the lazy way out.

I don't find the unavoidable shipping hazard explanation very plausible myself.

purplefood wrote:Actually Kan's always like that.
He doesn't mean to be rude but what you suggested was decietful, even if it wasn't intended (Which i'm sure it wasn't) Forge World would do exactly as he said they would do which is why they have that FAQ.

I had not read the FAQ before, which I now have.

And I'm not trying to be rude here, but I suggested that he send pictures of the defective product back to the manufacturer so that he could get replacements. What exactly is deceitful about that?

I guess it is a common occurrence, but it really shouldn't be that way. Yes, it is easy to remedy, but that's not the point. The point is that you pay a premium for this very expensive product. But they can't take the time in production to check to see if the parts are warped? It's called quality control.

nectarprime wrote:

purplefood wrote:Actually Kan's always like that.
He doesn't mean to be rude but what you suggested was decietful, even if it wasn't intended (Which i'm sure it wasn't) Forge World would do exactly as he said they would do which is why they have that FAQ.

I had not read the FAQ before, which I now have.

And I'm not trying to be rude here, but I suggested that he send pictures of the defective product back to the manufacturer so that he could get replacements. What exactly is deceitful about that?

The way that you suggested it easily read as trying to be sneaky and get free stuff, Nectar.

Nectarprime wrote:Contact FW first with pictures so you can get replacements.

Then, use a heatgun to bend the old ones back

Don't do anything before you contact FW, if you mess them up, you can't really prove that they came to you messed up already.

That, to me, was really easy to be read as "Screw them get free stuff!". Especially considering that you gave this answer to something as simple as a bend on a really fragile piece.

I guess it is a common occurrence, but it really shouldn't be that way. Yes, it is easy to remedy, but that's not the point. The point is that you pay a premium for this very expensive product. But they can't take the time in production to check to see if the parts are warped? It's called quality control.

There's quality control in place, but at the same time they have maybe 20-30 employees at best in the entirety of Forge World.
Take out the sculptors, writers, graphics design artists, webmonkeys, phone operators, CSRs, and photographers and you're down to like 6 people who do the actual casting and QA testing.

Thanks for the technical answers and the forgeworld FAQ link.

I think I've got my answers; I'm going to try hot (but not boiling) water.

This thread has turned a little off topic so if a mod could close it...

Resin warping happens because of several things.
Incorrectly mixed resin, Improper demould procedures are the two biggies, but the resin getting too hot in transit can also happen.

Oh, and temperatures in transit CAN exceed 70*C, btw.

Especially near the tarmac of an airport.